fiber field sales

5+ of experience with the Service Now platform, with a focus on ITOM implementations ,Service Mapping and Discovery modules

Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping

Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory

Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives

Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery

Expertise in Setting up and administration of MID servers

Create/update/remove Discovery ranges and schedules

Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues.

Expert knowledge in defining identification and reconciliation rules

Area of Responsibility

Incident Mgt

Release Management

License Mgt

Vulnerability Mgt

Patching

Clone Downs

Upgrades, including skips and testing

DSA (Distributed Security Access) and MyAccess

DR Testing

Configuration Chgs

Review System Performance

Answer Platform Level Questions

Certificate Management

Firewall Rule Management

Functional ID/Service Account Management

Manage passwords in 5/3 Vaults

Monitor Daily, weekly and monthly jobs

Manage 30+ Integrations with other systems

Review Error Logs

Software Code Management (e.g. GitHub)

Data Extracts

Audit Support

Maintain prod and non-prod environments (10)

Code Reviews

Maintain 5/3 development standards

• Lead the data science, ML, product analytics, and insights functions by translating sparse and decentralized datasets to develop metrics, standardize processes, and lead the path from data to insights.
• Building visualizations, models, pipelines, alerts/insights systems, and recommendations in Python/Java to support business decisions and operational experiences.
• Advising executives on calibration strategy, DEI, and workforce planning. 

• Have a willing attitude ready to take on new challenges.
• Lead the entire web application development life cycle right from the concept stage to delivery and post-launch support.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Strong time management, listening, and communication skills.
• Experience with and a strong understanding of mobile web development.
• Convey effectively all task progress, evaluations, suggestions, and schedules along with technical and process issues.
• Creating database schemas that represent and support business processes.
• Utilize backend data services and contribute to increasing existing data services API.

• Previous working experience as a PHP / Laravel / Shopware 6 developer.
• In-depth knowledge of object-oriented PHP.
• Basic Linux experience (command-line tools).
• MySQL profiling and query optimization.
• Creative and efficient problem solver.
• Technical Skills:- HTML, CSS, JavaScript, JQuery, Core PHP, MySql, Laravel, Symfony, Shopware 6.
• Ubuntu system knowledge is required.

• Translate business objectives and user needs into clearly written technical requirements
• Evaluate HR systems to identify points of improvement
• IT project management experience to implement improvements 
• Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
• Implement process improvements and policy changes designed to improve efficiency and the user experience with the system
• Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, SAP)
• Serve as a system administrator for HR systems and applications
• Ensuring security, end-user access, and data integrity across all HR platforms
• Work with HR, finance and IT to maintain and improve the HRIS, including configuration, end-user access, security, and system efficiency
• Supports critical system maintenance and operational tasks within the HRIS

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

Basic Qualifications

• Solid knowledge of algorithms/data structures is a must
• Strong Java software development experience – with a focus on Java 8 & 9
• Experience with NoSql databases – ideally with MongoDB
• Experience implementing REST apis – ideally with JAX-RS
• Experience with Reactive Programming – ideally with RxJava
• Experience implementing unit tests

Preferred Qualifications

• Experience developing applications in fintech or established financial institutions
• Experience with microservice architectures
• Experience developing systems that can scale to large amounts of data
• Experience working in Agile Scrum
• Experience working on a globally distributed team