fiber field sales

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Min 4 Years Experience in Embbeded domain

1. C++

2. C++ ★ Profinet ProfiSAFE ★ Embedded RTOS

3. rtos c c++ python ★ Industrial protocols Embedded Security Threat Modeling ★ Embedded C Embedded Linux

4. Embedded Systems ★ Embedded C ★ C++ ★ RTOS

We, at Magical Nest, design India's Best Kids' Rooms.
If you have seen what we do (check our Facebook page at fb.com/magicalnest and Instagram at https://www.instagram.com/magical_nest) and are excited to be together in this journey to creating the most functional and beautiful kids rooms in India, then we could land a great fit.

We are looking for Senior Site Supervisor with 2+ years of experience in Residential Projects and Furniture & Interiors.

If that's you then do apply and let's hope to get moving.
Cheers!

Responsibilities and Duties

You will join a small but very ambitious set-up that is reimagining the way kids' rooms are designed and executed in India.

You will be asked to -

• Supervise end to end execution of projects.
• Travel to onsite project and oversee day to day operations of the project.
• Ensure timely delivery of project.
• Eliminate wastage and deliver projects within budgets.
• Perform site measurements.

If you are passionate about using your skill to sell happiness to kids and parents around India then we're game!

Qualifications and Skills

We are looking for candidates with these skills.

• 2 - 3 experience of Residential Projects
• Experience of modular furniture/interior fit-out work
• Fluent in English, and Hindi
• Strong organizational skills and time management skills
• Excellent written and verbal communication skills

Prior experience of Kids Interior Design services will be a plus.

Come and Join the future.

This is an opportunity to work directly with Industry experts having 20+ years of experience in Technology and product development.

Roles and Responsibilities 

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications

Desired Candidate Profile

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, and React JS.
• Proficiency with server-side languages like Nodejs, and Expressjs.
• Familiarity with database technology such as MySQL, Postgresql or MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

About Snapbizz

SnapBizz is an exciting start-up working to create a mobile technology platform for FMCG ecosystem. We are series A funded, with Mr. Ratan Tata as one of our investors. We are on a very high growth journey and give phenomenal freedom of decision making and leadership opportunities. Every idea and product that we launch is first of its kind in the industry. We are based in Bangalore.

Website: http://www.snapbizz.com/">http://www.snapbizz.com/

Job Description Android Developer:

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Skill Requirements:

• Degree in software development, computer science, or similar
• Ability to use the Android Studio, including the Android SDK, with ease.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Android Developer Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.

About the Role

We are looking for a technically curious, Software Development Engineer in Test to develop core test automation infrastructure to make testing cycles efficient.In this role, you will be responsible to develop UI and API level automation infrastructure that will simplify adding new automated tests, for the product team. This is a growing team, which makes for many opportunities to be involved directly with product management, development, sales, and support teams. Everybody on the team is passionate about their work and we’re looking for similarly motivated “get stuff done” kind of people to join us!

Roles & Responsibilities

• Collaborate with cross-functional teams, Product Managers and Developers to define the project quality goals, testing strategy, test plan, and test cases
• Review test-design, guide other team members to improve quality, report product/solution quality, escalate if needed: be the gatekeeper for quality
• Build test automation infrastructure and automate test cases
• Engineering dashboards (e.g. JIRA) to provide insights into test cycles
• Be ready to adapt to the changing priorities
• Ensure tests are running in Continuous Integration (CI) model and moving towards Continuous Delivery (CD) goal
• Play well with others! Be a great teammate and help maintain our positive culture

Skills Required

• Experience in API Testing, Security Testing and Performance Testing (JMeter, Gatling etc)
• Familiar with SQL and popular databases (Postgres, MySql etc)Experience in using Build automation tools (Maven, Gradle, bundler etc)
• Experience in using Continuous Integration tools (Jenkins, Hudson etc)
• Experience in using BDT frameworks (Jbehave, Cucumber, Lettuce etc)

At Divami, User comes first! As a Sr. UI Designer, you'll be responsible for creating amazing user experiences. The candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
RESPONSIBILITIES:

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience

• Execute all visual design stages from concept to final hand-off to engineering

• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas

• Present and defend designs and key milestone deliverables to peers and executive level stakeholders

• Conduct user research and evaluate user feedback

• Establish and promote design guidelines, best practices and standards

REQUIREMENTS:

• Proven UI experience

• Demonstrable UI design skills with a strong portfolio

• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps

• Proficiency in Photoshop, Illustrator, Omni Graffle, or other visual design and wire-framing tools

• Excellent visual design skills with sensitivity to user-system interaction

• Ability to present your designs and sell your solutions to various stakeholders.

• Ability to solve problems creatively and effectively

• Up-to-date with the latest UI trends, techniques, and technologies

WORK EXPERIENCE AND EDUCATIONAL QUALIFICATIONS:
6+ yrs of strong UI Experience (preferably from Design Studios)
Full Time Design Degree (Bachelor's/ Master's in Visual/ Communication Design/ UI Design)