UI-UX Designer

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Description

About us

Welcome to Decision Foundry!

We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.

We win as an organization through our core tenets. They include:

• One Team. One Theme.
• We sign it. We deliver it.
• Be Accountable and Expect Accountability.
• Raise Your Hand or Be Willing to Extend it

Requirements

• Strong understanding of data management principles and practices (Preferred experience: AWS Redshift).

• Experience with Tableau server administration, including user management and permissions (preferred, not mandatory).

• Ability to monitor alerts and application logs for data processing issues and troubleshooting.

• Ability to handle and monitor support tickets queues and act accordingly based on SLAs and priority.

• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI team.

• Strong analytical and problem-solving skills.

• Familiar with data warehousing concept and ETL processes.

• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc.

• Familiar with data integration tools such as Fivetran or Funnel.io

• Familiar with programming languages such as Python.

• Familiar with cloud-based data technologies such as AWS.

• Experience with data ingestion and orchestration tools such as AWS Glue.

• Excellent communication and interpersonal skills.

• Should possess experience of 2+ years.

• Market intelligence—be the expert on our buyers, who are they, how they buy and their key buying criteria.
• Understand the competitive landscape—be an expert on our competition and how they are positioned.
• Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas.
• Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn.
• Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers.
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes.
• Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan.
• Act as the primary thought leader for the products you support externally, including speaking engagements and written works.
• Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it.

• 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research)
• Proficient in productivity applications such as Microsoft Office, Project or Basecamp.
• Comfortable using collaboration and CRM tools such as Slack and Salesforce.
• Familiar with marketing automation tools such as Marketo, Pardot and Omniture, and Google Analytics.
• Power user of networking tools such as LinkedIn, Twitter, Facebook and Instagram.
• Exceptional ROI-tracking skills, able to prove what is –or isn’t—working
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer.
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player!
• Must be a strong public speaker, comfortable in front of large, senior groups, and a solid writer.
• Bachelor’s degree in business or marketing; MBA preferred.
• Pragmatic Institute Certified (PMC) III or higher preferred.

Responsibilities :

Build awesome web experiences using React.js
Plan and accommodate all mediums, screen sizes and device types
Build in flexibility and customization from the start
Internalize the user and promote good usability and accessibility in every experience
Be nimble and react quickly to changing business conditions
Work with product managers, content producers, QA engineers and release engineers to own your solution from development to production

Qualifications :

5+ years building web and/or mobile experiences with evidence of exceptional ability
Bachelor’s Degree in Computer Science or related field, or equivalent experience or other evidence of exceptional ability
Solid understanding of fundamental web technologies such as HTTP, REST, AJAX and JSON.
Strong proficiency in JavaScript / ES6, including DOM manipulation and the JavaScript object model
Thorough understanding of React.js and its core principles
Unit Testing with Jest/Enzyme
Experience with Redux
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Experience working with RESTful APIs
Experience with Nodejs, Expressjs or NextJs
Excellent mastery of web standards, cross-browser compatibility, accessibility and SEO.
Strong CSS skills w/ experience building responsive applications across a variety of browsers and devices using modern CSS3 techniques
Ability to identify tasks which require automation and automate them
Expert knowledge of maintaining and debugging live software systems
Prior experience with Symfony MVC frameworks desirable.

• Company  Activation Specialist team is accountable for tactical Buying and implementation for a set of clients.
• WM Activation Specialist team to understands clients’ brand identity. Agency’s deliverables and campaign KPI’s.
• Understand the campaign brief received from Agency Specialist lead, and provide benchmarking/ planning rates / final negotiation in line with SOP.
• Coordination with other stakeholders, mainly the WM Planning team for deal closures
• Negotiate with Vendors for your activation plan including campaign value adds, FCT management, campaign execution etc.
• Optimize the activation plan to achieve the objectives/ KPI.
• Close the optimized plan with Activation Specialist lead.
• Track the live campaigns on daily/ weekly basis in terms of spot implementation, campaign performance, mid- evaluations etc.
• Campaign management including performance and corrective measures. Campaign inflight optimization is compulsorily done for every single campaign
• Follow end to end process for Campaign execution and Campaign management.

Role: Backend Developer-SDE2

• 3-5 years of exp into

Responsibilities:

• Work on the development backend systems for our first product.
• Build reliable, secure and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.

Requirements:

• 3-4 years of software development experience.
• Strong computer science fundamentals.
• Good knowledge of Java ecosystem.
• Can write code that is readable, maintainable and performant.
• Good understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing multi-threaded programs.

• 3+ years proven work experience as a Mobile developer.
• Experience using web services (HTTP, REST, SOAP) using JSON, API and API Framework) .
• Good knowledge of object-oriented design patterns and Multi-threading concepts
• Good knowledge of the SQLite database and the Google Play Services like Push Notifications (fcm/sns)
• Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
• Knowledge of HTML5, Bootstrap, JavaScript,
• Experience with third-party libraries and APIs (like Facebook, Twitter, etc.)
• Proficient iOS and Android mobile app experience are a plus
• In-depth knowledge of at least two Framework/Libraries like React Native / Ionic / Framework7 / Aurelia / PhoneGap / Flutter and angular / react / vue / Mobile Angular UI/ Kendo UI.
• Knowledge of bench marking and optimization
• Mandatory : self sufficient developer and must have prior experience of hybrid development [atleast 3 projects]

• Develop new features and improve existing code in C++, specializing in the iOS/Android platforms.
• Has experience with working on huge codebases and comfortable writing and debugging multi-threaded & asynchronous code in Android and the native C++ libraries.
• Understands the resource constraints of mobile devices and implements accordingly robust and efficient solutions with respect to CPU, memory and battery life.
• Be customer-focused and unafraid to challenge the status quo

• Work as part of a dedicated, high-energy team to develop code that spans multiple products.

• Maintain exceptional development standards, especially related to performance, robustness, and testing.

• Support other development teams, build robust relationships and effectively articulate complex ideas.

• Proactively learn new languages, libraries, and platforms as needed. Adapt quickly to changing requirements.

• Activity planning and estimations
• Participate in the design and architecture of the overall product and lead the same for your features.
• Study upcoming technologies, analyze and propose how they can be incorporated to improve the existing product.
• Create high & low-level design artifacts.
• Code Reviews
• Mentoring Android developers in the team
• Develop document solutions for close to a million Acrobat Android users 
• We are looking for you if your answer to the following questions is YES

• Are you interested to be part of a highly collaborative team developing next-generation document solutions?
• Have you developed mobile applications having complex UI and high performance?
• Do you like to solve problems and possess an aptitude for analytical troubleshooting?