Digital Marketing Internship

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

Excellent understanding of ISO 270001 processes, IT systems infrastructure and best practices.

Working experience in emerging technologies like MS Azure, O365, SharePoint Online, Virtualization. 

Strong hands on experience on Fortinet, Cyberoam Firewall, Vlans, Active Directory & Domain Controller migrations.

Should have prior experience in Server, Network, OS Hardening/fine tuning of Security parameters/Infrastructure audits.

Excellent working knowledge of computer systems, security, network and systems administration, databases, NMS tool, data storage systems, CCTV and phone systems.

Able to configure Group Policies and Printer Management Able to connect machine to the Domain Controller Able to Install through Domain Controller.

Ability to Install and Configure Symantec/ Kaspersky Endpoint Security, Antivirus in Network and Standalone Environment.

Excellent communication and documentation skills.

Worked on SAN & NAS.

Expert in Machine Learning (ML) & Natural Language Processing (NLP).

Expert in Python, Pytorch and Data Structures.

Experience in ML model life cycle (Data preparation, Model training and Testing and ML Ops).

Strong experience in NLP, NLU and NLU using transformers & deep learning.

Experience in federated learning is a plus

Experience with knowledge graphs and ontology.

Responsible for developing, enhancing, modifying, optimizing and/or maintaining applications, pipelines and codebase in order to enhance the overall solution.

Experience working with scalable, highly-interactive, high-performance systems/projects (ML).

Design, code, test, debug and document programs as well as support activities for the corporate systems architecture.

Working closely with business partners in defining requirements for ML applications and advancements of solution.

Engage in specifications in creating comprehensive technical documents.

Experience / Knowledge in designing enterprise grade system architecture for solving complex problems with a sound understanding of object-oriented programming and Design Patterns.

Experience in Test Driven Development & Agile methodologies.

Good communication skills - client facing environment.

Hunger for learning, self-starter with a drive to technically mentor cohort of developers. 16. Good to have working experience in Knowledge Graph based ML products development; and AWS/GCP based ML services.

We are looking for a methodical Market Research Analyst to discover customer preferences and statistical data in order to support customers during their decisionmaking process regarding product designs, prices, and promotions. The ideal candidate will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness.

SKILLS YOU MUST HAVE: Growth Consulting, Competitive Benchmarking, Secondary Research, Market Sizing Strategy Consulting, Company Analysis, Swot Analysis, Primary Research, Market Research, Industry Analysis

RESPONSIBILITIES:

• Understanding business objectives and designing surveys to discover prospective customers’ preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations
• Carry out quantitative and/or qualitative research
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Utilize statistical software to manage and organize information monitoring the progress of research projects
• Design specific research methods such as questionnaires and surveys
• Develop industry-specific, vertical-level nuances as the function matures
• Maintaining the research knowledge repositories with up-to-date content
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices

Skill requirement:

• 5+ years experience in the market research or related field
• Experience in conducting research and business statistics, exposure to interacting with senior leaders.
• MBA or equivalent
• Excellent knowledge of statistical packages (SPSS, SAS or similar), databases and MS Office
• Business research includes strategy research, country analysis, competitor analysis, market analysis, financial analysis, qualitative and quantitative benchmarking, Porter's five forces, SWOT analysis, company analysis, industry analysis, and other
• Excellent Research skills and experience of working on research tools & databases
• Good summarization skills
• Good executive presence, ability to deal with senior partners
• Ability to work independently, with minimum supervision, and with geographically dispersed teams
• Good problem-solving skills
• Think strategically – should be able to understand the larger picture
• Flexible - ability to adapt to changing dynamics quickly

1. Strong knowledge of PHP web frameworks like Laravel and working on other skills.
2. Strong knowledge of MYSQL, RDBMS
3. Familiar with Apache Configuration
4. Experience in object-oriented PHP programming
5. Understanding of MVC design patterns
6. User authentication and authorization between multiple systems, servers, and environments
7. Strong knowledge of the common PHP or web server exploits and their solutions
8. Creating database schemas that represent and support business processes.

The maximum notice period considers being 30 days.

Male candidates will be considered in the development profile.

The mode of Interview will be telephonic and the final round will be on Skype.

PLEASE ONLY APPLY FOR THIS JOB IF YOU ARE AN EXPERT IN NODE.JS

Addenda is a Dubai based Insurtech startup that utilises the blockchain to share life/medical/motor insurance information among a consortium of insurers. Our Products helps insurers avoids anti selection, non-disclosure, overexposure, and ensures transparency between the policy applicant and the insurance company.

We are looking for a NodeJS Backend Developer who is energetic, self-directed and self-motivated. You should possess a strong desire to learn and contribute solutions and ideas to a dynamic team.

Responsibilities 

- Development of all server-side logic and ensuring high performance and responsiveness to requests from the front-end. 

- Develop stable and secure RESTful APIs, Microservices, automated tests 

- Build reusable code and libraries for future use 

- Optimise backend for maximum speed and scalability 

- Collaborate with other team members and stakeholders for front-end or otherwise

Skills 

- Proficient understanding of Express.JS, Node.JS, MongoDB 

- In Depth Knowledge of creating Secure RESTful APIs, Web Services or micro services along with caching, content management capabilities 

- Knowledge of API Design and Development and Security Patterns on API’s using various Authentication mechanisms 

- Experience in Cloud Technology for Deployment of Services is a plus 

- Proficient understanding of code versioning tools, such as Git