AEM Consultant

Internship: Customer Support (WhatsApp, Freshdesk, Freshchat)

We are looking for a customer support intern who can assist users, resolve queries, and build strong relationships. The role requires empathy, patience, and the ability to convert free users into paying customers.

Responsibilities:

• Handle customer queries on WhatsApp, Freshdesk, and Freshchat
• Provide clear, empathetic, and solution-focused responses
• Assist users with platform navigation and troubleshooting
• Encourage users to upgrade to paid plans through effective communication
• Maintain records of interactions and share feedback with the team

Requirements:

• Strong communication skills (written and verbal)
• Empathy and problem-solving attitude
• Ability to multitask and manage multiple chats
• Interest in customer success and sales conversion

iOS Developer

Hiring for the position of iOS Developer responsible for developing app from scratch.

Role

●        Translate design and wireframes into code

●        Design, build, and maintain high performance, reusable, and reliable code

●        Identify solutions through research and collaboration that resolves the root of problems as they arise

●        Unit testing code

●        Experience with cloud message APIs and usage of push notifications

Requirement

∙  2+ years’ strong development experience in iOS

∙  Experience using RESTful web services within mobile applications

∙ Proficient with Swift and Cocoa Touch

∙ Knowledge of iOS UI/UX standards

∙ Understanding of Apple’s design principles and interface guidelines

∙ Experience with code versioning control, such as bitbucket/git

Education: Engineering

JOB PURPOSE:

We are seeking self-driven individuals to lead customer interactions for our Steel Fabricator as a Category. The ideal

candidate is a steel fabrication expert with an entrepreneurial spirit, ready to design and develop an industry-defining

business. We are looking for self-starters who can navigate ambiguity, adapt to different fabrication processes, and are

passionate about driving innovation within the steel fabrication space.

This role is centred around generating demand by effectively engaging with the right target audience and building

strong customer relationships.

“If you thrive on building businesses from the ground up and want to make a lasting impact, this role is perfect for you.”

PRINCIPLE ACCOUNTABILITIES:

▪ Develop a Strong Network and Order Pipeline for Steel Fabrication Services in Manufacturing OEM / EPC

customer/Asset Owner working on Greenfield and Brownfield Projects.

▪ Develop an annual Order Book of + 200 Cr for Pre-Fab Structural Steel, Contract Manufacturing Serves In Steel and

Value added Services.

▪ Monitor, Map and Target Upcoming Govt and Private Capex Projects in sectors using fabricated Structural Steel,

Component & Sub-Assembly Manufacturing in Railways, Metro, Process Plants, Oil & Gas, Renewables, Industrial

Plants.

▪ Prepare customer acquisition plans, Sales Pipeline in line Sales Revenue & Margin Targets.

▪ Conduct sales presentations tailor made to address Customer Expectation and communicate value propositions.

▪ Evaluate Engineering Drawings, Technical Specification, Contractual Condition, Project Schedules, Sope of Work,

Division of Responsibility, Quality Requirements, Inspection and Test Plans etc.

▪ Preparation of Estimates, Proposals, bids, Quotations & Techno-commercial Proposals as per Customer

Specifications, Drawing and Engineering Inputs.

▪ Lead Contractual Negotiation with customers (Payment Terms, Credit Period, LD, PVC, Delivery Incoterms, Project

Schedule).

▪ End to end Customer Relationship Management, Client support to ensure long term business relationship and

business growth.

▪ Work closely with Supplier Onboarding & operations team in providing inputs on on boarding requirements and

forecast demand trends.

▪ Responsible for Sales MIS.

▪ Convene regular review meetings with customers to identify issues, resolve them & communicate progress being

made on Work in Progress orders.

▪ Develop a Pre-Bid Risk assessment and mitigation plan.

▪ Responsible in Monitoring, Analysing and Assessing Market Forces and Competitors

▪ Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction.

▪ Represent Company in Industry Events, Seminars and Trade Shows to build relationships across the Markets and

communicate company’s value proposition.

SKILLS AND KNOWLEDGE:

Qualifications:

▪ B.Tech /M.Tech – Civil / Mechanical / Structural Engineering

▪ MBA- Marketing / General Management

Work experience:

▪ 10-15 plus Experience in the B2B Sales Structural Steel Fabrication / Heavy fabrication/Manufacturing Industry.

Work Experience in B2B contract manufacturing companies / MAAS/ VAS is an added advantage.

▪ Experience in bidding for Manufacturing & Fabrication works to EPC, Asset Owners, and Government Tenders.

Required skills:

▪ Strong Network and reach with Mid and Large Size EPC companies and OEM/Asset Owner.

▪ Experience in Key Account Management of Large Accounts comprising of Fortune 500 Companies.

▪ Experience in Generating an annual business of +100 Cr.

▪ In depth knowledge in manging Engineering, Proposal, Estimation for Fabrication Jobs.

▪ Knowledge & Understanding of Engineering Drawing, Structural Steel Designs, Erection Drawing and Manufacturing

Processes like Cutting, Bending, Rolling, Welding, Shot Blasting, Painting.

▪ Ability to understand Business Finance and carry out Pre-Bid financial analysis including.

▪ Projected Cash Flow, Contribution Margins, ROCE, Working Capital etc

▪ Strong understating of Contract Terms & Conditions including payment terms, Credit period price variation clauses,

Liquidated Damages, Defect Liability etc.

▪ Experience in leading Contractual Negotiations for high value contracts.

▪ Understanding of Financial Instruments like BG, LC, MARPA, Bill Factoring.

▪ Strong Networking & Communication Skills

▪ Advanced Excel

▪ Time management, multitasking, and interpersonal skills.

▪ Ability to closely collaborate with other

About us:

 We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and a committed communication company that wants its clients to always Expect the EXTRA from it.

Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Colive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? 

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

What .............................. Are you a FULL STACK developer?

Yeah man I am Have you developed FULL STACK websites? Yeah I have done a few of these Oooo Mannnnn these are very poor Let me tell you one thing we are going to create the best website of your life together like these:- https://www.unisoindia.com/ https://www.florestagoa.in/ https://www.myhealthymunch.com/ https://www.moshimoshi.in/ 

Are you up for it? I am sure you are. We will take care of the design and you take care of the dev Here is JAY Calling out for His VIRU. Sachin calling out for his Sehwag. Ranveer calling for out his Deepika. Moshi Moshi & (Lucky you) Ps:- You can be the lucky one(Real JD is mentioned below)

A FULL STACK Developer is responsible for the coding, design, and layout of a website according to a company's specifications. As the role takes into consideration user experience and function, a certain level of both graphic design and computer programming is necessary. Handling the development of the website. Handling the tech side of the business and coordinating with the client. Team Management. Website Development.

Languages - React.JS, Redux, MySQL, Java Script, Microservices, Node.JS, MySQL, Mongo DB AWS server-side.

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up

• Exceptional communication skills
• Strong sourcing skills
• Have 3+ years of direct experience in a high-growth, high-volume environment
• Have a demonstrated ability to manage multiple searches simultaneously
• Have experience in diversity sourcing, creating and implementing sourcing strategies, and training team members on sourcing techniques
• Are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization