Digital Marketing Executive

Job Description:

1. Gather, analyze, and document functional requirements for payment platforms.
2. Collaborate with product owners and domain SMEs to define workflows, user stories, and acceptance criteria.
3. Lead functional workshops, event-storming, and sprint grooming sessions.
4. Translate regulatory and business rules into implementable stories across payment lifecycle modules.

Domain requirements:

1. Strong understanding of account-to-account payment flows, especially in ACH, SWIFT, SEPA, CHAPS, FPS, FedNow.
2. Knowledge of clearing/settlement processes, exception handling, and regulatory requirements (NACHA, ISO 20022, PSD2).
3. Experience working with payment hubs, onboarding systems, or banking platforms.

Technologies required:

1. Hands-on with Jira, Confluence, and Task management tools.
2. Writing user stories, BRDs, FRDs with traceability.
3. Familiarity with API specifications, Swagger/OpenAPI.
4. Strong understanding of Agile practices – grooming, prioritization, backlog management.

Driving Results:

1. Good single contributor & good team player.
2. Flexible attitude towards work, as per the needs.
3. Proactively identify & communicate issues and risks.

Other Personal Characteristics:

1. Dynamic, engaging, self-reliant developer.
2. Ability to deal with ambiguity.
3. Manage a collaborative and analytical approach.
4. Self-confident and humble.
5. Open to continuous learning.
6. Intelligent, rigorous thinker who can operate successfully amongst bright people.

BUSSINESS DEVELOPMENT EXECUTIVE

SHIFT TIMING : 10AM TO 7PM

LOCATION ;WORK FROM HOME

LANGUAGES :ENGLISH AND HINDI

WE ARE LOOKING FOR A RESILIENT ,EMPATHIC BBUSSINESS DEVELOPMENT EXECUTIVE TO CONTRIBUTE TO GROWTH OF OUR COMPANY .BUSSINESS DEVELOPMENT EXECUTIVES ARE RESPONSIBLE FOR FINDING AND RETAINING CLIENTS ,ENCOURAGING EXTANT CLIENTS TO [URCHASE ADDED PRODUCTS OR FEATURES,AND REMAINING ABREAST OF CHANGES IN CONSUMPTION

REQUIREMENTS

. BACHELORS DEGREE IN BUSSINESS MANAGEMENT ,MARKETING OR RELATED FEILD.

.0-3 YEARS OF RELEVANT EXPERIENCE

.GOOD WRITTEN AND VERBAL COMMUNICATION

.ABLE TO HANDLE MULTIPLE PROJECTS SIMULTANEOUSLY UNDER PRESSURE

RESPONSIBILITIES

.ANALYZING MARKET TRENDS

.NURTURING RELATIONSHIPS WITH CLIENTS

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Roles & Responsibilities:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
• There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voice bots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services

What you need to have:

• 3+ years of experience
• Knowledge of various laws like PF, ESIC, PT, etc
• Excellent communication and presentation skills
• Worked as an HRBP, Operations, Compliances
• High on relationship building and influencing skills
• Employee and organisation focused
• Conflict management skills
• A mix of recruitment, general HR management and leadership skills is needed for this role    

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.