Azure Cloud Engineer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Education: B.Tech / M.Tech in ECE / CSE / IT

Experience: 10–12 years in hardware board design, system hardware engineering, and full product deployment cycles

Proven expertise in digital, analog, and power electronic circuit analysis & design

Strong hands-on experience designing boards with SoCs, FPGAs, CPLDs, and MPSoC architectures

Deep understanding of signal integrity, EMI/EMC, and high-speed design considerations

Must have successfully completed at least two hardware product development cycles from high-level design to final deployment

Ability to independently handle schematic design, design analysis (DC drop, SI), and cross-team design reviews

Experience in sourcing & procurement of electronic components, PCBs, and mechanical parts for embedded/IoT/industrial hardware

Strong experience in board bring-up, debugging, issue investigation, and cross-functional triage with firmware/software teams

Expertise in hardware validation, test planning, test execution, equipment selection, debugging, and report preparation

Proficiency in Cadence Allegro or Altium EDA tools (mandatory)

Experience coordinating with layout, mechanical, SI, EMC, manufacturing, and supply chain teams

Strong understanding of manufacturing services, production pricing models, supply chain, and logistics for electronics/electromechanical components

• Mandatory (Backend Skillset) – Must have 3+ years of hands-on experience in backend development using Java / Node.js / Go / Python (any 1).
• Mandatory (Frontend Skillset) – Must have experience or familiarity with frontend frameworks such as React / Angular / Vue.
• Mandatory (Mentoring Skillset) – Must have at least 1+ year of experience leading or mentoring a team of software engineers.
• Mandatory (Tech Skills) – Must have a solid understanding of microservices architecture, APIs, and cloud platforms (AWS / GCP / Azure).
• Mandatory (DevOps Skillset) – Must have hands-on experience working with Docker, Kubernetes, and CI/CD pipelines.
• Mandatory (Company) – Top-tier/renowned product-based company (preferred Entreprise B2B SaaS)
• Mandatory (Education) – Undergraduation from Tier-1 Engineering College (IIT, BITS, IIIT, NSUT, DTU, etc.)

Are you passionate about coding, problem-solving, and building high-performing SAP solutions?

We’re looking for a skilled SAP ABAP Developer to join our dynamic team!

📍 Location: [Hybrid – Coimbtore and Gurgaon]

🕒 Employment Type: [Full-time]

💰 Experience Level: [Minimum 4 years for Gurgaon location & 8 years for Coimbtore location ]

1. Proven experience in SAP ABAP development (ECC / S/4HANA).
2. Strong knowledge of Reports, ALV, BAPIs, BADIs, Enhancements, Smart Forms, IDOCs, and OData services.
3. Hands-on experience with SAP Fiori / CDS Views / Workflow (nice to have).
4. Excellent analytical and communication skills.
5. Experience in building and exposing RAP APIs.

1. Understanding the clear requirements from the customer ( Internal / External)

2. Seek more relevant information if needed

3. Translate information into schematic or detail drawing as per requirements

4. Maintain FMS for faster recall

5. Create BOQ and BOM

6. Co-ordination with plant and other functions

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

1. Contribute to the development of Web Applications Mobile restful APIs.
2. Help scale our mobile team processes by practicing "Clean Code" principles for app architecture, branching/versioning, release train, Test Driven Development.
3. Advocate for the Web platform e.g: evaluating new frameworks, leading the technical vision at Sri Aurobindo Society
4. Deliver applications with enhanced features and capabilities, while also maintaining and continually improving turnaround time and quality
5. Mentor and lead a team of developers; Lead code reviews and team meetings
6. Keep track and reviews existing projects to identify bottlenecks, bugs, performance issues and involve the team to study and learn from existing projects.
7. Proficient in one core codebase (CodeIgnitor, Drupal, Laravel, Magento); Laravel is mandatory
8. Thoroughly test work prior to deployment into production.
9. Accurately estimate the amount of effort required to complete a task.
10. Troubleshoot and fix any issues relating to PHP programs
11. Ensure smooth operations of web processes and infrastructure
12. Take up system analysis, design, documenting responsibilities, and get it done in time. He/ she should be able to perform code analyzing and reading exercises for current and previous projects

Responsibilities

 Analyze user engagements (e.g. click-through and bounce rates)

 Report on web traffic from all social media

 Build and support SEO strategies, including optimizing keywords in content marketing projects

 Identify the habits of our online customers and suggest ways to reach a broader audience

 Maintain a cohesive strategy across all platforms to increase our brand awareness

 Coordinate with our digital team and the Marketing department to design advertising campaigns

 Ensure timely responses to customers and followers’ queries and comments

 Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)

 Research how emerging social networks and features can benefit our company

Requirements:

 Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role

 Hands-on experience with social media platforms and digital marketing campaigns

 In-depth understanding of SEO, keyword research, and Google Analytics

 Experiences with social media management tools, like Buffer and Hootsuite

 Familiarity with online content (experience with WordPress and content management systems preferred)

 Ability to identify target audience preferences and trends

Excellent communication skills

 Time management and multitasking skills

 Additional qualifications in digital technologies or social media management will add plus points to your performance.

• Must have - Javascript, React JS, React Native, Typescript
• Good to have - Andriod/iOS, Express.JS, Angular, VUE, Team Lead experience/Scrum Master, Design Experience
• Working Experience on building Dashboards, UI Prototypes, Internal Tools
• Profile - Independent, Self-Organised, Problem Solver