Digital Marketer

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Education Group, is a dynamic hub of digital talent dedicated to redefining education for the future. Our passionate team focuses on delivering a fun, result-oriented, and innovative learning experience. By combining cutting-edge technology with flexible course structures, we empower learners from Grades 6 to 12+ to engage in education both online and offline. Our mission is to continuously improve and innovate to meet the evolving needs of our learning community.

About the Role

As an Academic Counsellor, you will be the face of Infinity Learn, guiding students and parents in leveraging our products for optimal learning outcomes. This role involves being an individual contributor in a high-performance, employee-oriented environment, driving Infinity Learn's vision of unique and impactful education.

Key Responsibilities

Sales Achievement:

• Drive sales growth through consultative outbound and follow-up calls with prospective students and parents.
• Build and maintain a robust sales pipeline, managing the sales process to closure.
• Consistently achieve and exceed monthly and quarterly revenue targets.

Client Engagement:

• Address objections, negotiate pricing, and generate sales revenue.
• Build long-term relationships with students and parents by providing excellent after-sales support.
• Conduct need analysis to recommend the most suitable programs.

Product Knowledge:

• Develop a comprehensive understanding of the company's offerings and effectively communicate their benefits to clients.
• Stay updated on industry trends, competitors, and new product launches.

Reporting & Collaboration:

• Maintain accurate records in the CRM and update progress regularly.
• Work closely with the marketing and operations teams to ensure smooth student onboarding.
• Provide regular feedback to management to improve sales strategies.

Desired Skills

• Strong sales acumen with a results-oriented mindset.
• Excellent communication and negotiation skills to build trust and rapport with clients.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and other sales tools.
• Comfortable with a 6-day work week.
• Strong presentation skills to deliver impactful demos.
• Ability to adapt to changing market conditions and client needs.

Qualifications

• Minimum 1 years of sales experience with a proven track record of achieving or exceeding sales targets and earning incentives.
• At least 1 year of experience in the K-12 EdTech industry.
• Familiarity with test prep products/services for the K-12 education sector is highly preferred.
• Bachelor's degree is required.

Working Conditions

• 6-day work week, with Monday as a fixed day off.
• Candidates must bring their own device.
• Flexible working hours with the possibility of hybrid/remote work in specific cases.
• Attractive incentive structure with performance-based rewards.
• Opportunities for career growth and professional development.

Location: Remote

Duration: 1–2 months

Perks: LoR + Monthly Stipend of Rs. 10,000 - Rs. 15,000

About Us

Crea8 (www.crea8.co.in) helps you find skincare from top brands that actually works for your skinconcerns, lifestyle and goals. We decode ingredients to help you understand what’s in your product and guide you through the good, bad and ugly. Our mission is to make personal care more personal, simple and honest for everyone.

We’re an early-stage AI startup looking to scale by boosting our online presence :)

What You’ll Do 

• Work closely with the founder on day-to-day marketing execution
• Plan, and execute campaigns across multiple channels:
• Instagram & Facebook: Content Marketing + Influencer Collabs
• Reddit & Quora: Community-first, non-promotional growth
• Engage in Email Marketing, PR Marketing and our own community of skincare evangelists!
• Translate user insights from these platforms into content ideas and product inputs.

What We’re Looking For

• Some prior exposure to digital marketing, content, or growth
• Curiosity about how products grow from 0 to 1 and beyond
• Ability to work independently and take ownership
• Clear communication and structured thinking

Bonus points if:

• You understand Reddit / Quora culture well
• You understand consumer content, skincare, D2C, or marketplaces
• You enjoy working in fast moving environments and like experimenting

Apply here: https://forms.gle/nErFjEez33YqM1gK7

Note: It is MANDATORY to fill the google form above to complete your application.

About Us

At Metron Security, we specialize in automation and integration services for top Cyber Security companies. Our engineering team works with industry-leading platforms like Splunk, IBM’s QRadar, ServiceNow, CrowdStrike, Cybereason, and many more.

As a Software Engineer, you’ll play a crucial role in developing high-performance integrations between multiple Cyber Security platforms. You’ll be involved in the entire development process—from gathering requirements to deployment (on-prem or in the cloud). We embrace agile development and constantly evolve our engineering practices. If you thrive in a fast-paced, ever-learning environment, you’ll fit right in!

Why You’ll Love Working with Us

✅ Developer-centric culture – No bureaucracy, no red tape!

✅ Hands-on experience with 250+ security platforms (and counting!)

✅ Direct engagement with customers – your work makes a real impact!

What We’re Looking For

We’re searching for a skilled Golang developer who loves building scalable, maintainable solutions. If you enjoy working with cloud platforms like AWS, GCP, or Azure and have a solid grasp of infrastructure management, you’ll thrive here!

Must-Have Skills

✔️ Hands-on experience with Golang to build robust and scalable systems

✔️ Familiarity with cloud platforms (AWS, GCP, or Azure) and infrastructure management

✔️ Understanding of Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Pulumi

✔️ Strong grasp of data structures and how to use them effectively

✔️ Willingness to learn new technologies as needed for different projects

✔️ Ability to switch gears and work with other languages/frameworks (Python, TypeScript, Java, Node.js, Angular, React.js, C#, C++, etc.)

✔️ Experience integrating with enterprise technology stacks

✔️ Ability to troubleshoot bottlenecks and bugs efficiently

✔️ Comfort working in Agile teams and contributing to planning and design

✔️ Awareness of Cyber Security best practices for production systems

✔️ Experience in architecting and estimating technical solutions

Bonus Points If You…

✨ Have experience in Cyber Security

✨ Have written or maintained automated tests

✨ Have worked with Docker & Kubernetes

✨ Have led a project from start to finish

✨ Are experienced with Agile development (writing and estimating User Stories)

✨ Contribute to open-source projects (drop us a link—we’d love to check it out!)

What We Value in a Teammate

💡 Strong analytical and problem-solving skills

🗣 Clear and effective communication in an Agile environment

🎯 A proactive, results-driven attitude with a passion for high-quality work

We’re all about innovation, collaboration, and continuous learning. If this sounds like your kind of team, apply today and let’s build something great together! 🚀

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and

technology to disrupt the growing global Mental Health & Wellness industry. It's a

first-of-its-kind anonymous safe space designed to make someone under stress feel better

instantly through personalized smart solutions. We have consistently seen that ~70% of jM

users feel better after just one conversation. We launched the product ~18 months ago, and

have been receiving an amazing response with over 500k+ community and Better than Best

In Class metrics across the board. We have been awarded 7 times out of which we have

been recognized by Google thrice already!

Job Description

We are hiring for talented Graphic Designer to join our team and create engaging & impactful designs

Responsibilities

• Taking design briefs to understand requirements
• Conceptualizing and developing design concepts, graphics, and layouts.
• Designing and producing collateral in accordance with brand guidelines.
• Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design.

Requirements and Skills :

• Bachelor’s Degree in Design, Fine Arts or a related field
• Have prior experience of 6 months as a Graphic Designer as well as a strong portfolio of related projects
• Possess good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
• Has strong attention to detail and a keen eye for aesthetics
• Has excellent communication skills and can clearly articulate ideas, designs, and suggestions
• Is a strong team player who can collaborate effectively with different stakeholders

What is in store for you?

• Opportunity to learn, grow and be a role model for young team members
• 
  
• Market Competitive salary
• Opportunity to work with the Founding Team members

1. Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight
2. Experience in developing lambda functions with AWS Lambda
3. Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark
4. Should be able to code in Python and Scala.
5. Snowflake experience will be a plus

Preferred Experience & Expertise:

• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.

• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design

• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.

• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.

• 2+ years of hands-on development experience in JavaScript & TypeScript.

• Familiarity with the domains of

▪ Data Management & Governance

▪ Business Process & Workflow Management

▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)

• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences

• Artistic eye for design with ability to think creatively

• Accuracy, attention to detail and mastery of information, navigation, and visual design

• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.

• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends

• Excellent interpersonal and communication skills to communicate ideas to developers

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Ability to work both independently and in a team

• Professional approach to time, costs, and deadline

Desired Candidate Profile

• 5+ years technical writing experience
• Proven ability to build a culture of documentation within a company
• Proven understanding of modern software development concepts; the closer your experience level is to being a software developer, the better
• Ability to organize information into an easy-to-understand hierarchy
• Strong time management and prioritization skills
• Ability to learn new technologies quickly, as well as understand why they’re important to our users
• Ability to collaborate cross-functionally with people in all ranks, teams and disciplines across the company

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.