Software Development Engineer Testing (SDET)

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role: Sales Executive / Business Development Executive

To sell digital transformation solutions to corporates.

Responsibilities

 To achieve targets

 Identify and expand business to corporates.

 Learn new technologies, understand, and position the same to corporates.

 Account mapping and relationship building

Qualifications / Skills

 Any Management studies

Other Competence

 Selling skills

 Negotiating skills

 Good communication skills

Mai Labs (Erstwhile P2e Labs) is a startup with the ambitious goal of creating the next Internet. We are dedicated to empowering the next billion users and democratizing the creation and unlocking of value on the Internet. With human interactions at the core, our technology acts as an enabler to unlock new opportunities for all Internet users, not the privileged few.

Our portfolio includes a range of innovative products, including an open world - immersive platform to help creators craft immersive environments and assets, and a work in progress immersive realm. We are inching towards our vision of creating a complete photorealistic virtual world with complete design freedom and autonomy to artists, designers & developers.

Who We Are:

We are building a trust based, people centric Company with focus on Users. Our team is proud to be building towards ‘Made-in-India’, building inclusive & compliant products for everyone in the community. We believe that People are core of our business, they build, they collaborate, they innovate, and they surprise themselves by becoming best version of themselves.

Beyond the ask of role requirements, we hire for willingness to challenge status quo, with proclivity towards collaboration.

Role: UX/ UI Designers (Experienced)

Location: Noida (5 Days - Work from Office)

What will you get to do?             

You will collaborate with our Design team, Product Managers, and Engineers to understand & craft research-based user preferences & needs. You will guide projects with designing thinking principles, conduct usability testing, take feedback and co-create pilot designs. Your stakeholders will look forward to your wireframes, design prototypes with information flow architecture. Visually appealing UI designs to ensure seamless, interactive and intuitive navigation for our consumers will be your priority.

You will stay up-to-date with new industry trends, protocols for best design practices, and will get our support to satiate your curiosity for emerging technologies.

Profile Expectations:

- A bachelor’s degree in design, or related fields. We are degree agnostic & focus on skills.

- Proven experience of 4-10 years as a UX/UI Designer. We will love to have detailed conversation on your portfolio showcasing innovative and visually striking designs.

- Proficiency in design tools like Adobe Creative Suite, Sketch, Figma, or etc.

- Great to have a solid understanding of user-centered design principles, information architecture, and interaction design on multiple platforms (Web, Mobile etc.).

- Communicate, collaborate, and articulate design ideas.

JOB SUMMARY

Take part to the development and the maintenance of the FM SAAS Platform.

·    Write technical designs (conception, architecture, data model)

·    Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)

·    Develop and maintain the platform

·    Support UI developers

·    Identify and resolve incidents

·    Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

·      Delivering high quality, bug free software

·      Respecting customer commitments

·      Respecting UX designs

·      Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed

·      Providing expected effort to solve customer issues

• Understanding fully the FM Strategy

Teamwork

Work together by:

·      Providing a transparent reporting to both the scrum team and the UI team

·      Helping other team members to achieve their commitments

·      Sharing knowledge

·      Driving other UI developers

• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

·      Keeping in touch with latest technologies

·      Sharing (business/technical) ideas with the team and the management

·      Proposing new development tools

·      Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

·      Being proactive and autonomous

·      Actively participating to retrospective

·      Communicating with other BT UI teams

·      Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

·      IT Master’s Degree or equivalent such as Engineering school

·      Strong/proven knowledge of Javascript development language

·      Strong/proven knowledge of React and its usual ecosystem

·      Basic knowledge of Docker

·      Strong analytical and algorithmic skills

·      Strong communication skills

·      Autonomy

·      Adaptability

·      Team working skills

·      Ability to propose and discuss API contract with backend tech leads

·      Heightened sense of client service

·      Quality and documentation

·      Sense of responsibility

·      Strong attention to detail

Good to have Skills

·      Rigorous, methodical and organized

·      Ability to work both independently and within a team

·      Knowledge about Single spa

·      Knowledge about Kubernetes

·      Knowledge about GitLab

·      Knowledge about ArgoCD

·      Knowledge of SWIFT banking environment would be an advantage

·      Knowledge of Open Banking would be an advantage

·      Mastery in software engineering tools

Desired Candidate Profile

• Demonstrated software development experience preferably with a functional language. Bonus if you already know Clojure or Go
• Full-stack development experience, possibly with a bias towards either front-end or backend development
• Knowledge in React and Javascript
• Unit testing experience
• Prior experience in RESTful API use, implementation, or design
• Experience with a relational data store, PostgreSQL is a bonus

HR Manager – 4+Years

Job Description-
Having Hands Knowledge into IT Staffing.
Hands on experience into HR Generalist Activities.
Hands into Retention, Exit formalities, Compensation, Payroll Process, Rewards, Performance Management.
Should be energetic to handle any complex situations.
Having Knowledge into End-to-End Recruitment Process both in Domestic & JAPAN
Proven working experience as HR Manager

People-oriented and results-driven

Demonstrable experience with Human Resources metrics

Knowledge of HR systems and databases

Ability to architect strategy along with leadership skills

Excellent active listening, negotiation, and presentation skills

Competence to build and effectively manage interpersonal relationships at all levels of the company

Get employees settled in the organization right from day 1 of joining.

Ensure legal compliance throughout human resource management.

Hands into ATS Tools.

Job Location - Hyderabad - Madhapur
Work from Office


                                             

Role:  Automation Tester with Protractor

Exp:- 2 – 4 yrs

Location:- Mumbai

Job Responsibilities:

Must-have
Hands-on experience with automated testing
Experienced in testing process, methodologies
Web services knowledge and understanding (preferably REST)
Experience in programming (preferably Java and/or JavaScript)
Experience with Web automation tools like Selenium is required
Experience in Continuous integration process with Jenkins preferred
Experience with creating/maintaining test automation frameworks (preferably Protractor, REST-Assured, and for Mobile Espresso, XCTest)
Experienced in developing automation scripts for Functional testing, Regression testing, System Integration testing, Component testing, Negative testing

Proven Test Analyst skills (creating test schedules, organizing test suites, test execution, etc)
Ability to work both independently and effectively in teams

Good to have
Experience with Load and Performance testing using Jmeter preferred
Experience with SOAP UI, Web Services/RESTFUL architecture preferred
Experience in API testing using Newman, Postman