Data Scientist

Job Summary

As a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.

The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plus

Responsibilities and Duties

Use qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.

Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.

To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.

Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.

Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).

Coordinate with developers, analysts, and researchers to drive projects forward.

Required Experience, Skills and Qualifications

Prior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.

Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skills

Conversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.

Understanding best practices for UI and UX for websites

Understand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)

Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plus

Experience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plus

Prior experience working in diverse client portfolio

Benefits

5 Day working

Flexible work from home policy

Company sponsored team outing and parties

Company sponsored lunch

No dress code

Salaries at par and above the industry standards

Great Learning and growth opportunities

Opportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personally

Diverse and exciting client portfolio of internationally renowned brands

We are looking for an experienced Enterprise Cloud Sales Specialist to drive cloud solution sales and support large enterprises in their digital transformation journey.

Key Responsibilities:

• Manage the end-to-end sales cycle for enterprise cloud solutions.
• Build and maintain strong relationships with CIOs, CTOs, and IT leaders.
• Collaborate with solution architects and internal teams to design tailored cloud strategies.
• Achieve and exceed defined sales and growth targets.
• Stay informed about cloud market trends and emerging technologies.

Key Requirements:

• 5+ years of experience in enterprise or cloud solution sales.
• Strong understanding of cloud platforms, hybrid environments, and enterprise IT infrastructure.
• Proven track record in managing complex sales cycles and achieving sales goals.
• Excellent communication, negotiation, and presentation skills.
• Bachelor’s degree in IT, Engineering, or Business; MBA or cloud certifications preferred.

If you are passionate about driving cloud adoption and enabling enterprise transformation, we invite you to apply and be part of our growing team.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Sr Salesforce Lightning developer

Requirements:

• 8+ years of professional software development experience in Salesforce
• Minimum 3 years of experience working on Service cloud
• Worked on Service cloud, developing in Salesforce ecosystem consisting of Apex, Visualforce, Custom Objects, Workflows, Triggers, Jobs, etc.
• Hands-on experience on Salesforce lightning framework - Mandatory
• Salesforce certified developer certification is needed for this role
• Minimum 2 years into LWC

Nice to have :

• Understanding of modern UI technologies and frameworks like AngularJS, React, AJAX, Bootstrap

Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation

Must be dynamic and sales-target oriented

Must have good business analytical skills for client project requirements understanding,

Should have a knowledge/experience in bidding and proposal posting

Should have knowledge/experience in Social Media Marketing

Should be excellent at communication skills (written and verbal),

Should have a Positive attitude

Should be able to make reports and presentations.

Should be interested in writing blogs/forum