Electrical Design Engineer

Agent Application Engineer (Backend / Agentic AI) — Level 1

About Sentiaflow

Sentiaflow is an AI engineering and IT services company that designs and delivers production-grade agentic AI systems. We work at the point where large language models meet real business operations: data, APIs, permissions, workflow state, human decisions, security, evaluation, and measurable outcomes.

Our initial domain focus is healthcare, particularly clinical trials and related operational workflows. These are environments where an impressive demo is not enough. A system must be dependable, traceable, appropriately controlled, and clear about when a human must make the decision.

We are building a specialised engineering organisation across three disciplines:

• Agent Application Engineering
• Agent Platform & Evaluation Engineering
• Applied AI & Model Engineering

The Role

We are hiring strong backend or application engineers who want to specialise in building agentic AI applications. You do not need to arrive with several years of "agent engineer" experience. We are more interested in whether you have built real software, understand how production systems fail, and can learn to use models inside controlled business workflows.

As a Level 1 Agent Application Engineer, you will implement bounded parts of a production workflow under the guidance of an Agent Captain or senior engineer. Your work will connect models to application services, tools, data sources, and human approval points. You will be expected to make every important step observable, testable, and recoverable.

This is not a prompt-writing position, and it is not a generic chatbot role. It is an application engineering role for systems in which some decisions are probabilistic, while the surrounding controls must remain deterministic.

What You Will Work On

The specific client problem will vary, but typical work may include:

• Converting a clinical-operations signal into a bounded workflow that gathers evidence, analyses likely causes, presents options, and routes a recommendation to an authorised person.
• Building services that extract or structure information from trial documents and pass the result through validation and human review.
• Integrating agent workflows with internal APIs, databases, document systems, notification services, and client platforms.
• Implementing workflow state, recovery behaviour, approval gates, permissions, traceability, and scenario-based evaluations.

The work concerns operational decision support and workflow execution. It does not delegate clinical judgment or patient-care decisions to an autonomous model.

What You Will Be Responsible For

• Translate a clearly scoped business workflow into typed inputs, outputs, states, actions, and escalation paths.
• Build reliable application services and tool integrations using Node.js/TypeScript or Python.
• Use an LLM only where model judgment adds value; implement rules, validation, authorisation, and workflow control in deterministic code.
• Design structured model outputs and validate them before they can affect downstream systems.
• Handle partial data, unavailable tools, duplicate events, retries, time-outs, rate limits, and other normal production failure modes.
• Add logging, traces, metrics, and decision records that make the workflow diagnosable.
• Create tests and evaluation cases that measure whether the complete workflow behaves correctly—not merely whether an answer sounds fluent.
• Protect sensitive information and participate in code, design, failure-analysis, and release-readiness reviews.
• Explain your implementation and its trade-offs clearly to engineers, delivery leads, and client stakeholders.

At Level 1, you will not be expected to define the entire client architecture alone. You will be expected to own your assigned module, ask precise questions, surface risks early, and bring it to a production-ready standard with senior review.

What We Are Looking For

Essential Experience

• Approximately 3–6 years of hands-on backend or application engineering experience.
• Evidence that you have built or materially owned production APIs, services, data flows, integrations, or workflow-heavy applications.
• Strong programming ability in JavaScript/TypeScript, Python, Java, C#, Go, or a comparable backend language. Our preference is Node.js/TypeScript, but engineering depth matters more than language loyalty.
• Practical understanding of API design, databases, asynchronous processing, authentication and authorisation, testing, and deployment.
• Ability to reason clearly about state, retries, idempotency, concurrency, permissions, audit trails, and failure recovery.
• Experience debugging real production behaviour rather than only building greenfield demonstrations.
• Clear written and verbal communication, including the ability to explain technical trade-offs without hiding behind framework terminology.

Useful, but Not Mandatory

• Experience integrating LLM or machine-learning capabilities into an application.
• Experience with event-driven systems, state machines, workflow engines, observability, evaluation harnesses, or production incident analysis.
• Experience in healthcare, life sciences, clinical trials, or another regulated or audit-sensitive environment.

Healthcare or clinical-trials experience is preferred, not required at Level 1. We would rather hire a strong production engineer who can learn the domain than a candidate who knows the vocabulary but cannot build dependable systems.

What Does Not Qualify by Itself

Any of the following may be useful experience, but none is sufficient on its own:

• A chatbot or "chat with your documents" application.
• A RAG demonstration built primarily by connecting frameworks.
• A list of AI tools, model names, courses, certificates, or prompt-engineering techniques.
• An application that works in a demo but has no clear handling of permissions, failures, evaluation, or production operations.

How We Will Assess Fit

Our evaluation is designed to identify engineering judgment without asking you to build unpaid project work. We will focus on:

• A structured discussion of a production system you have worked on.
• Questions grounded in your own CV and claimed experience.
• A realistic workflow scenario covering system boundaries, evidence, controls, failure modes, and testing.
• Backend fundamentals and how you would apply them to an AI-enabled workflow.

You are NOT expected to have built a clinical-trials agent before applying.

What Success Looks Like

Within your first six months, you should be able to:

• Implement a bounded agent-workflow module from an agreed design and take responsibility for its quality.
• Integrate models and tools without allowing probabilistic output to bypass deterministic controls.
• Produce traces, tests, and evaluation evidence that support a release decision.
• Diagnose failures across application, tool, data, and model boundaries with progressively less supervision.
• Explain the workflow to a client or domain stakeholder in clear operational language.

Consistent performance at this level creates a path towards Level 2 — Independent Delivery Engineer, where you own a production workflow end to end, including discovery, architecture, integrations, evaluation, failure handling, and release readiness.

Why You Should Join Us

• Build the real systems behind agentic AI. You will work beyond demos and wrappers on the engineering problems that determine whether an AI workflow can operate in production.
• Develop a scarce, durable specialisation. Sentiaflow offers a defined progression across application engineering, platform and evaluation, and applied AI—not a vague instruction to "learn AI."
• Work on consequential operational problems. Clinical-trials workflows demand evidence, traceability, human accountability, and reliable execution.
• Learn through delivery with experienced review. You will own meaningful engineering work while receiving architectural and domain guidance appropriate to your level.
• Influence how the discipline is built. We are at an early stage, so strong engineers will help shape our methods, reusable assets, quality standards, and engineering culture.

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

Dear Aspirant,

We have openings for Marketing Executive in Justdial - India's #1 local search engine & Leading B2B digital marketing platform.

Key Responsibilities:

• Visit customers and explain Justdial products.
• Generate leads and convert them into paid listings.
• Maintain good relationship with clients.
• Achieve sales targets.
• Submit daily reports and updates to the manager.

Requirements:

• Good communication and selling skills.
• Two-wheeler with valid license preferred.
• Freshers or experienced can apply.
• Basic Android/Mobile app knowledge.

Salary - 2.88 LPA - 4.40 LPA + incentives + addon bonus

Experience - Fresher & Experienced candidates can apply

Job locations - Coimbatore, Pollachi, Trichy, Salem, Dharmapuri, Hosur, Krishnagiri, Erode, Namakkal, Karur.

HR details - Sathyamoorthy (Assistant Manager - HR)

We’re Hiring – DevOps Engineer 🚀

Are you passionate about automation, cloud, and scaling systems? Join our team as a DevOps Engineer and help us build robust CI/CD pipelines, manage multi-cloud infrastructure, and ensure high availability & performance.

✅ 5+ years of DevOps experience

✅ Expertise in CI/CD tools (Jenkins, GitLab CI, CircleCI)

✅ Strong hands-on with AWS/Azure/GCP & containerization (Docker, Kubernetes)

✅ Proficiency in Terraform/Ansible/CloudFormation

If you thrive in dynamic environments and love collaborating with cross-functional teams, this role is for you!

Trainer who can trained to 20 people

 communication, training program design, and knowledge of adult learning. 

It is an all-in-one e-commerce logistics platform using modern software to provide

fast and affordable fulfillment. Brands of all sizes use our full-service solution to

store inventory at warehouses near their customers and ship orders with the company carrier

network to improve transit times and shipping costs. Our deep integration with sales

channels enables brands to earn prime-like badges to accelerate their sales.

We are looking forward to onboard a committed Technical Writer who is motivated enough

to combine his analytical, communication and managerial skills in order to administer our

support and customers in the best possible manner.

Managing a team of support agents, providing training, monitoring, and mentoring as needed.

Developing and implementing policies and procedures related to support operations.

Collaborating with other members of different departments to identify and resolve escalated

issues.

Ensuring that support agents have the necessary tools and resources to do their jobs effectively.

Maintaining and reporting on key performance indicators (KPIs) related to support operations.

Developing and delivering training programs to improve the skills of the support team.

Continuously review and analyze business processes to identify areas of improvement and

develop strategies to enhance support performance.

Identifying and implementing process improvements to increase efficiency and customer

satisfaction.

Identifying and documenting business processes

Writing documents like help articles, SOPs, and other materials that explain complex technical

concepts in an easy-to-understand way.

Work with the subject matter experts to gather information about the products or processes

that they are documenting.

Editing and revising documents that have already been written by other team members or

subject matter experts to ensure accuracy and consistency.

Work closely with other teams to gather information, review documentation, and ensure that

the documentation meets the needs of the audience.

Managing the entire documentation process, from planning and research to writing and

publishing.

Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.

Very good verbal and written communication

Good knowledge of grammar and sentence formation

Engineering background shall be preferred

Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related

operations would be a plus point

It is an amalgamation of enthusiastic and genius people working on a remarkable

concept, making headway in this industry. It would not only provide you a scope for

professional and personal growth but would also provide you a lot of avenues to experiment

with and expertise in your skills.

Swaypay is looking for a detail driven Senior Full Stack Software Engineer with remote startup experience who is comfortable asking “why?”. We want someone who can prioritize well, communicate clearly, and has a track record of delivery and excellent software engineering skills.

You'll work with the team to plan, shape, and build our new product features for both mobile and web. You'll get to use some of the latest technologies in order to build the best product possible.

During your time here, you will get the opportunity to work with most (if not all) of our systems — improving consumer facing products, helping to build the API, improving internal tooling, and simplifying our developer experience.

What you’ll do

• Work closely with other developers, UX designers
• Write and test code to ensure stability while refining as necessary
• Expand existing software and write new software to meet the evolving needs of our key demographics
• Build our mobile and web applications using React Native and React
• Write test cases to ensure product functionality across versions
• Design and implement the overall architecture of the system
• Design, construct, and integrate our API offerings
• Take complete ownership of features/work and deliver end to end

What we’re looking for

• 5+ years of experience building mobile and web applications using modern frameworks
• 2+ years of experience with React Native (mandatory)
• 1+ years of experience with backend technologies such as NodeJS, Golang, or Python
• Understanding of AWS, production deployment, and monitoring tools. K8 / Docker Swarm experience is an added bonus
• Excellent verbal and written communication
• “If it can go wrong – it will go wrong" mindset
• Familiarity with both unit and e2e tests
• Experience with databases (MySQL or other relational database)

You will be a great fit if you

• Are proactive about anticipating needs and solving for them before they become a problem
• Enjoy being part of a highly collaborative environment, including healthy conflict and debate to ensure the best product possible
• Have the ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a team environment
• Value quality
• Enjoy keeping up with the latest release to ensure our products are state of the art

Benefits

• Competitive pay and equity
• Remote-friendly
• Beautiful office in Jaipur (after COVID restrictions lift)
• India team retreats to places like Goa (after COVID restrictions lift)