Data Scientist

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Strong UX Design / Product Design profile

Mandatory - Minimum 9+ YOE in UX / Product Design

Mandatory - Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Mandatory - Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Mandatory - Should NOT have more than 12 Years of Total Experience

About the job

We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.

Eligibility

Access to a PC or Laptop with a reliable internet connection.

Good understanding of the English language.

Any graduate with a desire to become a web developer. Freshers are welcome.

Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.

Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.

Responsibilities

Creating new websites from scratch.

Redesigning and rebuilding existing websites.

Creating sitemaps and designing wireframes.

Collaborating with teams and managing workspaces.

Creating effective content to ensure user engagement.

Working on Front-End development to create interactive User Interfaces (UI).

Building easy navigation for a solid User Experience (UX).

Working on Back-End development to ensure fast and error-free website performance.

Benefits

Internship Certificate

Letter of Recommendation

Performance-Based Stipend

Part-time work from home (2-3 hours per day)

5 days a week, fully flexible shift

We are looking for a Client Key Account Manager who has an experience in coordinating with the clients and the Digital marketing team. The Account manager will be the liaise between clients and the internal teams (content writers/graphic designers/ implementors/ Billing) to ensure the timely and successful delivery of solutions pertaining to our client's needs. Knowledge of LinkedIn Advertising or PPC campaign is a must. Also, understanding of tech is a plus since we have major tech clients on board.

Experience - 4 years - 5 years as an Account manager experience

The Ideal Candidate

Client Management: Your main task as an Account Manager is to understand and manage clients’ expectations, coordinating with the client and the team and keep them aware about the actions you're taking and how we're progressing. Communication with the client will be basic as your main job is to get results for the clients. Responding to client queries (Account updates, Billing Inquiries, or General complaints) in an effective manner, via Phone calls, Emails, and Chats within the time limits and following up to ensure resolution whenever required.

LinkedIn Ads / PPC campaign: Experience with LinkedIn Ads / PPC campaign is required. You are expected to to make day to day changes in the LinkedIn ad manager and take care of the campaigns. Not only do you need to know the fundamentals of LinkedIn or PPC Ads, but also be experienced enough to come up with campaign strategies and manage long term while getting results.

Accounts handled: You should have handled minimum 50 lakhs worth of ad spent in past on either PPC campaign / LinkedIn Ads campaigns.

Problem Solving: We’re always here to support our team members but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. Identifying customer needs, and problems and taking proactive steps to maintain positive experiences.

Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, etc. in order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s & account lead’s help).

Important Personality Traits

• Persuasive, Assertive, Confident, Direct
• Strong English proficiency
• Should be available in IST time zone
• Willing to work in US time zone, as and when required
• Remote working.
• Fast Internet & Power backup (if you have frequent power cut issues).
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

Salary: No bar for right candidate

React JS

Node JS

Graphql

Required background:

Ideal candidate is full stack with a focus on the backend

Can work with React.JS and is comfortable with CSS

Strong Node.JS with working experience in Graphql

Worked on scaling issues and real-time distributed systems

Has experience building microservices.

Has work experience with web sockets, WebRTC and RTMP / HLS.

5.5+ years of experience after college

Ideally has past experience with Java or GoLang.

Location : Andheri East

Experience : 1-3 years

Notice Period : Immediate - 15 days

Responsibilities : 

1. Integrate the design into high-quality code. 

2. Ensure the performance, quality, and responsiveness of the application. 

3. Identify and correct bottlenecks and fix bugs. 

4. Work along-side other developers working on different platforms for the Application.

Therefore, a commitment to collaborative problem solving, design implementation, and creating quality products is essential.

Skills Required : 

1. Minimum 1 year of experience in iOS Application Development.

2. Proficient with iOS SDK, Swift, and Cocoa Touch. 

3. Understanding of Apple's design principles and interface guidelines. 

4. Must have already deployed at least one app on AppStore. 

5. Working knowledge of Web Services & REST (JSON) APIs, SQLite, Google API Integration, Firebase. 

6. Familiarity with cloud message APIs and push notifications. 

7. Experience with third-party libraries and APIs. 

8. Strong mobile UI design and implementation experience. 

9. Understanding of code versioning tools.