Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Knowing company's products inside and out so that queries can be handled well
- Handling queries from international customers on call, email & social media.
What you need to have:
- Candidate should be ready to work during night shift (US working time)
- Experience of providing support to international customers on call or chat process preferred
- Excellent fluency in spoken English
- Proven work experience of Customer interactions.
- Capable of speaking in American accent (preferred)
- In-dept understanding of customer service practices
- Excellent written and verbal communication skills in English
- Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.
- Should have Good follow up skills
- Should be Honest and Self Disciplined
- Excellent Team player and Quick learner
- Graduate
- English Hons. (Preferred)
About Comprehensive Ayurveda Platform
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At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.
As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.
Visit us at www.shipthis.co
JOB DESCRIPTION
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements:
- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
- Must be flexible to work the Night shifts
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Deep knowledge of the product that the technician is supporting.
- Basic knowledge of JavaScript and JSON is an added advantage
Who can apply
- Bachelor’s/master's degree in engineering/ computer science or any other domain with a strong orientation toward computer programming as part of the coursework or projects
- Have relevant skills and interests.
- Female candidates returning to work after a career break are strongly encouraged to apply
- Can start the job immediately.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.
JOB SYNOPSIS
- Job Role: Customer Support Associate
- Location: Bangalore
- Job type: Full-time, permanent
- Shift: Night Shift.
- Experience: (0-2) years
- Industry Type: Software Product
- Functional Area: Software Development
Greetings of the day !
ONLY FEMALE CANDIDATES NEEDED
Role = Customer care Executive
Location = Andheri(E), Mumbai
6 day working Rotational off
Good communication skills
Experience range = Fresher to 4 years
ABOUT THE ROLE
Position = CUSTOMER CARE EXECUTIVE
Answering calls
Resolving queries and issues over the phone
Assisting the customer
Product Operations Analyst
Company:
It's a Trusted Exclusive Singles Club. We are an Applied AI start-up using technology to make online dating/matchmaking more efficient and healthier, given dating app fatigue/burnout is at an all-time high. Our founders are experienced alumni of Google, Zomato, Wharton, and IIT and believe high-performing companies can be created with a culture of respect & empathy. Come work with us in this exciting, fun space to combine a job with doing social good!
Job Description:
In the initial phase, the candidate will play a matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.
As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.
Requirements:
● Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs
● Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar for excellence
● Working knowledge of Excel
● High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions
● Bachelor's degree in psychology, sociology, or a related field is preferred, but not required. Relevant work experience in client management/customer care of 1-2 years is valued
The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.
Responsibility
- Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
- Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
- Develop, curate and maintain training datasets for AI models
- Label large datasets for supervised learning of AI models
- Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives
- Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
- Experience in developing training datasets for AI models and data labelling for supervised learning of AI models.
- Excellent attention to detail
- Customer advisory experience preferably in data security domain
- Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
- Broad knowledge of operationalizing data security, regulations and standards will be an advantage
- Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
- Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
- Graduate/Post Graduate in Engineering discipline from premium institute
We are looking for self-driven individuals with great problem solving and customer service skills to fill Associate positions within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within the Stockal platform. Must be well versed in Excel.
Responsibilities:
Direct interaction with clients globally to resolve technical and non-technical related queries.
Assist clients to comply and complete onboarding on the Stockal Platform.
Respond to client requests- inbound, outbound, chat, email.
Requirements:
University graduate preferred.
Customer services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired.
Previous experience working with financial services and products preferred.
Excellent interpersonal, written and verbal communication skills.
Teamwork.
Customer service and satisfaction are key priorities for the firm.
Candidates must be aware of the impact of their actions on internal and external clients.
Flexible working in shifts.
0-1 year experience
Any undergraduate/graduate can apply
Customer Service Representative
6day working
1.The nature of the job is explaining the customer about the product.
2. If you found customer intrested on product you have to transfer the call to t he seniors.
3. Outbound Calling for data collection.
4.Who are interested in Voice Process are preferable .Salary is negotiable for excellent
candidates.
5. Only Night shifts.