Digital Content Writer

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

• 8+ years of hands-on experience in enterprise software development using Java, and J2EE Framework. 
• Experience with http://react.js/">React.js, AngularJS, strong knowledge of JavaScript, CSS, HTML5
• Passion for building enterprise web applications leveraging modern architecture principles, strong prior experience as a full stack developer. 
• Expertise with CSS and building responsive pages, with a keen eye for UI design and usability
• Experience with web-accessibility/WCAG standards
• Experience working collaboratively with a globally distributed team.
• Experience with agile methodologies and good exposure to DevOps/CICD models.
• Passion for keeping up with new trends and developments in the programming community and is eager to find ways to incorporate these new ideas into our codebase.

Organisation – Innkey infosystems Pvt Ltd.

No of position – 4

Office Timing – 9:30am to 7: PM

Experience – 3 to 4 years

CTC – 30K to 35K (Negotiable depends upon interview)

Education – BE (IT or CE), MCA, MSc IT                           

Innkey PMS Overview:-

Innkey Infosystems Pvt. Ltd. is a rapidly growing IT company from the hospitality industry offering a Fully Integrated PMS solution on the Cloud for Hotels. We provide best in class products and services to make Hotel’s goals more easier, enabling them to focus on their core business.

Founded in 2011 in Ahmedabad, India, we have a young team of professional from the IT industry. We strive to offer best possible service to our clients, by providing support in critical situations and catering to their insightful requirements. Innkey has more more than 400+ clients across in 11 countries.

visit http://www.innkeypms.net">www.innkeypms.net

Responsibility:-  Works closely with staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives.

Required Skills:

- VB.net with Silverlight & Windows Communication Foundation

- Ability to design and develop software solutions using the Visual Studio development environment.

- Languages must include; VB.net, Silverlight, SQL, HTML and JavaScript.

- Proven ability to work on extremely large, complex relational databases.

- Database troubleshooting and optimization experience a must.

- 2+ years of Silverlight.

Profile:

We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.You'll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure.

Job Responsibilities:

• Understand the lifecycle of a web app fully - browser-side, server-side, scalability, performance.
• Design, develop and own components of the product.
• Programming - ability to read/write enterprise quality code and make the right decision.
• Collaborate with the team and communicate effectively, to solve the problems and build, extend, optimize and refactor the back-end architecture.
• Generalist programmer with the ability to quickly learn and use new languages.
• Design and develop scalable, secure, and high-performance solutions.
• Experience working with relational and non-relational databases.
• At ease working with a Unix based system.
• Has worked with AWS/AmazonSES/EC2/Beanstalk/S3 storage.

Key Skills:

• Strong understanding of AWS, NodeJS, MySql, ExpressJS, Angular 2.
• Strong Programming background with an understanding of the flow of the product.
• Understanding of adaptive and responsive design, and the combination of them.
• A clear understanding of data structures, algorithms, and databases.
• Has completely built a product before including deployment and connecting with the front-end.
• Excellent analytical and problem solving.
• Can write maintainable, clean code and enforce it through code reviews.
• Maintains good documentation with the code written each day.
• A capability for a great learning curve.

UI/ Full Stack - Web

Skills: Core Dotnet, C#, AngularJs, Scripting knowledge, Framework development, writing complex queries, design patterns, and Code reusability

Experience:  5- 8 yrs

Education: B.Tech/B.E(Mandatory)

UI/Full Stack developer 5+yrs C# programming ASP.net Angular4.0 & above JavaScript, HTML, CSS. SQL Advanced, No SQL (Good to have)

Job Summary:

 Welcome to AA MANPOWER SOLUTIONS,

      Your resume makes you an excellent candidate for the following job. We would like to invite you to an interview with our organization Head for immediate openings in AUTO PARTS MANUFACTURING Companies.

Job Duties:

• Develop and establish quality procedures and systems for inspecting plans, quality trends, statistical plan price estimates and technical quality proposal plans.
• Coordinate with suppliers and customers relating to quality trends, performance and corrective action.
• Verify conformance and productivity of quality engineering system through supplier audits and surveys.
• Interact with Quality Control Packaging team to conduct Technician Training Program after evaluating Quality Inspections Techniques.

Qualification:

       B.E/B.Tech(Mech)

Function of Work:

     Quality Control,Quality Assurance,Quality Engineering

SALARY: 

      10% - 15 %  Hike of previous salary

Eligibility:

      8 years Above

Walk In Interview 

    06 Nov to 30 Nov (Sunday Holiday)

Pandiyan(HR)

 Venue: 

AA MANPOWER  SOLUTIONS.
No.24, F1, First Floor,
Bajanai Kovil 2nd street,
Vadapalani,
Chennai-600026.
Landmark: SIMS Hospital Back side.
(Above south Indian Movie Still camera Man Association)