
Role Overview:
This position will own company's digital and social media ecosystem in India. This role sits at the intersection of creative storytelling, cultural relevance, and performance-driven digital marketing, ensuring the brand remains distinctive and engaging across platforms while supporting key business objectives like customer acquisition, store launches, and frequency.
This role will be responsible for driving company's digital storytelling, social media presence, and influencer collaborations while working closely with creative and media agencies to build engaging campaigns that drive both brand love and restaurant traffic.
Key Performance Areas and Tasks:
Social Media & Content Strategy:
• Develop and lead the social media strategy for company's India across platforms including Instagram, YouTube, LinkedIn and X.
• Build engaging content calendars that reflect company's distinctive tone of voice, humour and cultural relevance.
• Ensure social media supports both brand engagement and business outcomes such as store traffic and campaign awareness.
Content Creation & Production:
• Own the planning and execution of photo and video shoots for digital campaigns and social media.
• Collaborate with creative agencies and production partners to produce high-quality visual content.
• Ensure a strong pipeline of always-on content showcasing the brand, food and culture.
Influencer & Creator Partnerships:
• Develop and execute the brand’s influencer and creator collaboration strategy.
• Identify and build long-term relationships with creators across food, lifestyle and culture.
• Drive collaborations that feel authentic to the company's brand and community.
Digital Media Planning & Performance:
• Work with the media agency to plan and manage digital advertising campaigns across social and digital platforms.
• Oversee digital media budgets, campaign execution and optimization.
• Track and report campaign performance against key metrics such as reach, engagement and traffic.
Campaign Development:
• Partner with the Head of Marketing to support development of campaign key visuals and creative assets.
• Translate campaign ideas into digital-first storytelling and content.
Agency Management:
• Lead day-to-day coordination with social, creative and media agencies.
• Ensure agency deliverables meet timelines, brand standards and campaign objectives.
• Act as the internal owner of digital strategy while agencies function as execution partners.
Store & Launch Support:
• Collaborate with the store marketing team to amplify new restaurant launches and local activations through digital and influencer campaigns.
Analytics & Insights:
• Monitor social and campaign performance to derive insights and optimize future content and campaigns.
• Provide regular reporting on metrics including follower growth, engagement, campaign reach and store traffic impact.
What Success Looks Like:
• Company's builds a distinctive and culturally relevant digital presence in India.
• Social media consistently drives engagement, brand buzz and customer interest.
• Influencer collaborations feel authentic and impactful.
• Digital campaigns effectively support store launches, product launches and brand campaigns.
• The digital ecosystem contributes to new customer trials and brand awareness.
Experience:
• 4-6 years of experience in digital marketing, social media or content-led brand roles.
• Experience with consumer brands, QSR, food, lifestyle or hospitality brands preferred.
• Strong understanding of social media culture, trends and creator ecosystems.
• Experience managing digital media campaigns and agency partnerships.
• Ability to balance creative thinking with performance-driven marketing.
• Comfortable leading content production including photo and video shoots.
• Strong project management and collaboration skills.

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Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs
How do we do it
Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them.
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We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.
Responsibilities
- Responsible for the development of a new highly responsive, web-based user interface
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Cultural fitment
Work at the heart of AI and customer engagement.
If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.
Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.
Culture/Values
We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.
FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Visit our website: https://rezo.ai/">https://rezo.ai/ for more information
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Responsibilities include:
* Identifying a digital marketing strategy and the best channels and tools to invest time/money in and create an execution plan to reach company goals
* Creating compelling content (e.g. emails, social ads) and creative outreach strategies that generate leads (i.e. compels targets to open and click!)
* Managing integrated marketing campaigns across email, website, & social channels mainly on Facebook and Instagram
* Targeted social media content creation (i.e. memes, visuals, listicles)
Requirements:
(We are open to candidates with proven achievement, desire and willingness to learn.)
* Successful track record of building effective digital presence and marketing/sales funnel/ landing page
* Tech savvy and great at figuring out new things (entrepreneurial figure ish out mindset)
* Experience with the modern marketing tech stack, including Hubspot, SendGrid, Mailchimp, UTM tracking, marketing automation software, webinars, and social media tools preferred
* Excellent writing and grammar skills
* Collaborative and personable leader
* Previous experience building processes related to marketing and sales operations










