
Role Overview:
This position will own company's digital and social media ecosystem in India. This role sits at the intersection of creative storytelling, cultural relevance, and performance-driven digital marketing, ensuring the brand remains distinctive and engaging across platforms while supporting key business objectives like customer acquisition, store launches, and frequency.
This role will be responsible for driving company's digital storytelling, social media presence, and influencer collaborations while working closely with creative and media agencies to build engaging campaigns that drive both brand love and restaurant traffic.
Key Performance Areas and Tasks:
Social Media & Content Strategy:
• Develop and lead the social media strategy for company's India across platforms including Instagram, YouTube, LinkedIn and X.
• Build engaging content calendars that reflect company's distinctive tone of voice, humour and cultural relevance.
• Ensure social media supports both brand engagement and business outcomes such as store traffic and campaign awareness.
Content Creation & Production:
• Own the planning and execution of photo and video shoots for digital campaigns and social media.
• Collaborate with creative agencies and production partners to produce high-quality visual content.
• Ensure a strong pipeline of always-on content showcasing the brand, food and culture.
Influencer & Creator Partnerships:
• Develop and execute the brand’s influencer and creator collaboration strategy.
• Identify and build long-term relationships with creators across food, lifestyle and culture.
• Drive collaborations that feel authentic to the company's brand and community.
Digital Media Planning & Performance:
• Work with the media agency to plan and manage digital advertising campaigns across social and digital platforms.
• Oversee digital media budgets, campaign execution and optimization.
• Track and report campaign performance against key metrics such as reach, engagement and traffic.
Campaign Development:
• Partner with the Head of Marketing to support development of campaign key visuals and creative assets.
• Translate campaign ideas into digital-first storytelling and content.
Agency Management:
• Lead day-to-day coordination with social, creative and media agencies.
• Ensure agency deliverables meet timelines, brand standards and campaign objectives.
• Act as the internal owner of digital strategy while agencies function as execution partners.
Store & Launch Support:
• Collaborate with the store marketing team to amplify new restaurant launches and local activations through digital and influencer campaigns.
Analytics & Insights:
• Monitor social and campaign performance to derive insights and optimize future content and campaigns.
• Provide regular reporting on metrics including follower growth, engagement, campaign reach and store traffic impact.
What Success Looks Like:
• Company's builds a distinctive and culturally relevant digital presence in India.
• Social media consistently drives engagement, brand buzz and customer interest.
• Influencer collaborations feel authentic and impactful.
• Digital campaigns effectively support store launches, product launches and brand campaigns.
• The digital ecosystem contributes to new customer trials and brand awareness.
Experience:
• 4-6 years of experience in digital marketing, social media or content-led brand roles.
• Experience with consumer brands, QSR, food, lifestyle or hospitality brands preferred.
• Strong understanding of social media culture, trends and creator ecosystems.
• Experience managing digital media campaigns and agency partnerships.
• Ability to balance creative thinking with performance-driven marketing.
• Comfortable leading content production including photo and video shoots.
• Strong project management and collaboration skills.

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What you’ll bring:
4-6 years of experience in UX/Interaction Design with a strong foundation in human-centered design.
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Strong understanding of information architecture for content-heavy and social platforms
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Job Title: Customer Support Executive
Job Type - Full Time
Location – Indore
Job Summary:
The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
Responsibilities/Duties:
1. Prompt Customer Response:
· Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.
2. Record Keeping:
· Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.
3. Product and Service Information:
· Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.
4. Collaboration:
· Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.
5. Order Updates:
· Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.
6. Issue Resolution:
· Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.
7. Team Collaboration:
· Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.
8. Continuous Improvement:
· Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.
Qualifications/Requirements:
Education:
· Graduate/ Post Graduate.
Experience:
· Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.
· Knowledge of jewelry products is good to have.
Skills:
· Excellent written communication skills (English) to effectively interact with customers through email and chat.
· Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.
· Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.
· Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.
Key Responsibilities:
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Collaborate with cross-functional teams to support end-to-end production and quality processes.
Provide ongoing support and continuous improvements for SAP PP/QM and VC functionality.
Qualifications:
5+ years of hands-on experience with SAP PP and QM modules.
Proven experience in SAP Variant Configuration (LO-VC).
Strong understanding of manufacturing and quality processes.
Experience with SAP S/4HANA is a plus.
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• Should have strong debugging and communication skill
• Should participate in design discussions and provide application designs, architecture, timeline estimations
• Problem-solving mind and attitude
• Ability to interface well with externally facing departments and directly with customers
• Effective communication skills – written, spoken, listening, and presentation
• Great Team player and experience working with global teams and global organizations Genuine interest in learning and knowledge sharing
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• 3+ years of experience in Core Java.
• Proficiency with Spring Framework.
• Innovate new approaches algorithms, libraries, tools, platforms, for relevant development areas
• Strong programming skills in Core JAVA / J2EE expert level
• Good at data structures, algorithms, problem-solving, and design patterns
• Knowledge of Web Services, Spring, ORM Frameworks, Spring Boot, Spring Cloud Gateway, OAuth2.0, Spring Security, JWT, Eureka, Hystrix, Apache Cassandra
• Should be well familiar with SQL/NO-SQL database
• Knowledge of Spring Batch, Kubernetes, Docker is a plus point
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Qualifications
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- Expertise in at least one of AWS, Google Compute platforms to build scalable solutions.
- Deep knowledge and experience in building complex cloud/enterprise-grade software in the area of IT infrastructure, virtualization, network, storage systems monitoring & manage mentor cloud solutions
- Expertise in writing async code (callbacks, promises, async/await, observables) and publish/ subscribe/ event.
- Experience in implementing and consuming SOAP and REST web APIs.
- Producing and maintaining automated testing, build, and deployment processes.
- Improve documentation of processes and systems
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- Experience in data structure libraries (e.g., Immutable.js)
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- Strong fundamentals OOPS concepts, SOLID principles, Data Structures/Algorithms, Exception Handling, Coding Standards, Logging
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- Possesses strong verbal and written communication skills.
- Experience with Agile development
- Good knowledge of Jenkins, SonarQube, Git.
- Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them.
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