QA (manual testing )

MCS is seeking a meticulous and detail-oriented QA Lead to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities:

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• 5+ years experience in quality assurance or quality control, preferably in a similar industry.
• Prior Experience in a Lead role.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Job Description:

We are seeking a detail-oriented Manual Tester to develop, document, and maintain comprehensive test plans and test cases based on software requirements. The ideal candidate will have experience in testing web and mobile applications, collaborating with Product Owners (POs), Development Leads, and providing effort estimations.

Key Responsibilities:

• Develop, document, and maintain comprehensive test plans and test cases based on software requirements.
• Collaborate with Product Owners (POs) and Development Leads to understand project requirements and provide effort estimations.
• Perform thorough manual testing of software applications, including functional, regression, integration, system, and user acceptance testing.
• Execute test cases and report results in a detailed and structured manner.
• Identify, document, and track defects and inconsistencies in the software using appropriate tools.
• Work closely with developers, product managers, and other stakeholders to understand project requirements and provide feedback on testability and quality.
• Communicate test progress, test results, and other relevant information to stakeholders in a clear and concise manner.
• Perform exploratory testing to identify areas of potential risk and areas not covered by formal test cases.
• Ensure all testing activities are conducted in accordance with the Agile methodology.

Qualifications:

• Proven experience in manual testing of web and mobile applications.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience in developing and maintaining test plans and test cases.
• Excellent communication and collaboration skills, with the ability to interact effectively with developers, product managers, and other stakeholders.
• Ability to identify, document, and track defects and inconsistencies in the software.
• Experience working in an Agile development environment.
• Strong analytical and problem-solving skills.
• Detail-oriented with a commitment to quality.

Job Title: Test Engineer

Job Description:

We are seeking a Test Engineer with 3 to 6 years of experience to join our dynamic testing team. The ideal candidate will have a strong background in manual/Automation testing, excellent communication skills, the ability to write comprehensive test cases, and a deep understanding of the domain in which our products operate. The Manual Tester should be a proactive team player, capable of taking ownership of their work, maintaining good rapport within the team and across other teams, and providing clear and accurate documentation of testing activities. Hands on experience in automation testing and API testing.

Qualifications and Skills:

• 3 to 6 years of experience in manual testing and automation testing.
• Excellent communication skills to effectively collaborate with team members and stakeholders.
• Strong test case writing/execution and Automation scripting skills.
• Deep domain knowledge relevant to the software under test.
• Proactive and self-motivated with a strong sense of ownership.
• Effective documentation and reporting skills.
• Experience with Web Automation is mandatory and mobile automation is an added advantage.
• Experience with API testing.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

As a software tester, you'll be involved in the quality assurance stage of software development and deployment. You'll conduct automated and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before it gets deployed to everyday users. Your role is integral to the creation of software systems and technical products. You'll need to be familiar, or become familiar with, programming and using coding languages.

Responsibilities:

• Extensively working on Manual Testing/API Testing/Functional or UI Testing.
• Develop test strategies and test plans for projects.
• Participate in developing and reviewing the test policies for the organization.
• Defining the scope of testing within the context of every release and every software testing level or cycle.
• The use of resources in an effective way and managing the resources for software testing.
• Applying the appropriate test measurement and metrics for the software product and testing team.
• Designing test scenarios for software usability, running these tests, and preparing reports on the effectiveness and defects to the production team.

Requirements:

• Minimum 6 years-10 years of related work experience in API and Functionality testing preferably in the Payments domain.
• Ability to work in a high-performance environment.
• Must be a Graduate in B. E/BSC. IT/BCA or Equivalent.

• Having 6+ experience as a QA/SDET
• Having good knowledge on iOS/Android App based apps testing.
• Having good exposure on mobile based application testing and testing process.
• Good knowledge on backend API testing
• Good in writing manual test cases with all possible scenarios.
• Good exposure on JIRA, Zypher and QC.
• Good in debugging skills and ELK stack.
• Good to have experience in Java and automation technologies 

• Testing and assuring high quality performance of applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making constructive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work

• Minimum 2 years experience in software testing
• Minimum 1 years of automation testing experience using Selenium and/or JavaScript based frameworks or equivalent
• Testing and assuring high quality performance of customer applications
• Writing clear and maintainable high-quality automation code
• Reporting and validating bugs for all components
• Creating test plans and test cases
• Identifying opportunities for improvement and making construc\tive suggestions for change
• Staying up-to-date with developing technologies and showcasing them in your work
• Leading a team of Quality Engineers is a plus
  
  
  

• Exercises judgment in selecting methods and techniques for obtaining solutions.
• Perform various types of testing like sanity, functional, exploratory, integration, and system testing to ensure that the product delivered is of high quality.
• Support the Planning of test schedules in accordance with project scope/delivery dates and ensure that the timelines are adhered to without fail.
• Have very good knowledge of SDLC and STLC life cycles and working knowledge in agile.
• Work as part of cross-functional, passionate agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
• Contributing toward predictable delivery of quality releases.
• Be meticulous about documentation and maintaining a robust log of all test cases and test results.
• Very good at manual testing of web and windows based applications, web services testing, and integration testing of a complex system, iOS and Android applications.
• Defect Tracking and Reporting of bugs to developers so as to fix it and follow-ups.
• Lesson Learnt documents (based on testing inputs from the previous project)
• Suggestion Documents (to improve software quality)
• Leads test processes and delivers results to necessary stakeholders.
• Reviews changes or upgrades to existing tests, tools, and testing protocols.
• Good to have knowledge over Stockbroking applications, financial and capital market domain.

Desired Technical Skills and Experience

• Experience with Web Applications, iOS, and Android Applications.
• Passionate about understanding the application end to end.
• Effective communication skills to interact with internal stakeholders.
• Experience with Agile/Waterfall methodologies.
• Adaptable to the current requirement.
• High-level problem-solving skills, and the ability to project manage Knowledge of defect management process
• Strong understanding of software concepts and ability to quickly grasp new products and technologies.

What you need to have: