Digital Marketing Specialist

We are seeking a passionate and results-oriented Customer Success Specialist to join our growing team. In this role, you will be responsible for building strong relationships with our customers, ensuring their successful adoption and utilization of our [product/service], and driving customer satisfaction and retention. You will act as a trusted advisor, proactively addressing customer needs, and advocating for their success within our organization.   

Responsibilities:

• Onboarding & Training:
• Guide new customers through the onboarding process, ensuring smooth and efficient implementation
• Conduct training sessions and webinars to educate customers on best practices and maximize their usage.
• Create and maintain comprehensive onboarding materials and resources.
• Relationship Management:
• Develop and maintain strong, long-term relationships with assigned customers.
• Act as the primary point of contact for customer inquiries and concerns.
• Proactively identify and address potential customer challenges and risks.
• Customer Advocacy:
• Gather and analyze customer feedback to identify areas for improvement.
• Advocate for customer needs and requirements within the organization.
• Collaborate with product, engineering, and sales teams to ensure customer satisfaction.

Job description

About Us:

We are a leading organization that specializes in providing professional training in specific ERP tools with primary focus in SAP tailored for application across diverse industries. We empower individuals and businesses to thrive in the digital era through comprehensive and practical training programs.

Key Responsibilities:

1. Content Creation:

- Develop high-quality and engaging content for various digital platforms, including blog posts, articles, ebooks, and social media posts.

- Collaborate with subject matter experts to create educational content that aligns with the needs of our target audience.

2. Digital Campaign Management:

- Plan, execute, and optimize digital marketing campaigns across platforms such as Google Ads, social media, and email to drive awareness and lead generation.

- Monitor campaign performance, analyze data, and provide actionable insights for continuous improvement.

3. SEO Strategy:

- Implement SEO best practices to enhance the visibility of our training programs in search engine results.

- Conduct keyword research and optimize website content for search engines.

4. Social Media Management:

- Manage and grow our social media presence by creating and curating content, fostering community engagement, and driving conversations relevant to our industry.

5. Email Marketing:

- Develop and execute email marketing campaigns to nurture leads, promote events, and share valuable content.

- Segment and target audiences to maximize the impact of email communications.

6. Collaboration and Cross-functional Communication:

- Collaborate with internal teams, including Sales and Product Development, to align marketing efforts with business goals.

- Stay updated on industry trends and competitors to ensure our marketing strategies remain innovative and effective.

Qualifications and Experience:

- Proven experience in digital marketing, with a focus on content creation and strategy.

- Familiarity with digital tools and technologies relevant to the training industry.

- Strong writing and editing skills with the ability to create engaging and informative content.

- Proficiency in SEO, social media management, and email marketing platforms.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Excellent communication and collaboration skills.

Expected Start Date: 01/03/2024

Job Types: Full-time, Permanent

Salary: ₹8,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Digital marketing: 1 year (Required)

Ability to Commute:

• Kolkata, West Bengal (Required)

Ability to Relocate:

• Kolkata, West Bengal: Relocate before starting work (Required

HR Executive responsibilities include:

·       Designing compensation and benefits packages

·       Implementing performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Developing fair HR policies and ensuring employees understand and comply with them

Job brief

We are looking for an HR Executive to manage our company’s recruiting, learning and development and employee performance programs.

HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.

Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

Responsibilities

·       Design compensation and benefits packages

·       Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)

·       Develop fair HR policies and ensure employees understand and comply with them

·       Implement effective sourcing, screening and interviewing techniques

·       Assess training needs and coordinate learning and development initiatives for all employees

·       Monitor HR department’s budget

·       Act as the point of contact regarding labor legislation issues

·       Manage employees’ grievances

·       Create and run referral bonus programs

·       Review current HR technology and recommend more effective software (including HRIS and ATS)

·       Measure employee retention and turnover rates

·       Oversee daily operations of the HR department

Requirements and skills

·       Proven work experience as an HR Executive.

·       Familiarity with Human Resources Management Systems and Applicant Tracking Systems

·       Experience with full-cycle recruiting

·       Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)

·       Demonstrable leadership abilities

·       Solid communication skills

Key Responsibilities

• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.

• Creating and managing build and release pipelines with Azure DevOps and Jenkins.

• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

• Troubleshoot server performance issues & handle the continuous integration system.

• Automate infrastructure provisioning using ARM Templates and Terraform.

• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.

• Deploy and manage Infrastructure for production applications

• Configure security best practices for application and infrastructure

Essential Requirements

• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

• Strong knowledge of CI/CD principles.

• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.

• Experience of writing automation scripts with PowerShell, Bash, Python, etc.

• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

• Understanding of secure DevOps practices

Good to Have -

•Knowledge of scripting languages such as PowerShell, Bash

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

• Strong communication skills and ability to explain protocol and processes with team and management.

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Must have a good understanding of SDLC.

• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

• Organized, flexible, and analytical ability to solve problems creatively