Digital Marketing Specialist

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

• You're proficient in React.JS and strong frontend javascript foundation 
• Knowing Web3.js integration is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
ShibaSwap : https://shibaswap.com/#/" target="_blank">https://shibaswap.com/#/

Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

NFTs : https://opensea.io/collection/theshiboshis" target="_blank">https://opensea.io/collection/theshiboshis

Game: Shiba Eternity on iOS and Android

• Minimum 3 years of experience in Node JS.
• Minimum 1 years of experience in Mongo DB (optional)
• Good Hands-on experience in Angular or React.
• Experience in designing and building large-scale, high availability, secure web applications and REST-full API using Node.js in an agile methodology.
• Good Hands-on experience in Node Js frameworks like Express, .
• Strong proficiency with JavaScript and Node.JS
• Knowledge and understanding of Event Loop architecture.
• Knowledge and understanding of promises and (async or await)
• Implementation of security like oauth 2.0, JWT and data protection.
• Good Hands-on experience on cache server.
• Knowledge and understanding of Request, Axios, proficiency in REST-ful APIs.
• Knowledge of data structures and Algorithms, Node Global variables and In-built libraries
• Understanding the nature of asynchronous programming and its quirks and Workarounds
• Design and implementation of low-latency, high-availability, and performant applications.

Notice period : immediate to 30 Days

• Server Monitoring
• Deployments
• Collecting information about the reported issues
• Ensuring whether all the information has been logged in the ticketing system or not
• Must be able to follow and execute instructions specified in user guides, emails to run, monitor and trouble shoot
• Must be able and willing to document activities, procedures
• Must have trouble shooting skills and have knowledge on Antivirus, Firewall, Gateway
• Should be ready to work for extended shifts, if
• Good customer management skills bundled with good communication skills
• Databases: concepts and ability to use DB tools such as psql,
• Good Understanding of Oracle, weblogic, Linux/ Unix Terminology and able to execute commands
• Internet Technologies : Tomcat/ apache concepts, basic html, etc
• Able to use MS- Excel, Power Point

1. Minimum 4+ years of mobile application development experience in native and excellent coding skills in Swift, RxSwift, RxCocoa, Objective-C
2. Any experience on MVVM, VIPER
3. Should have deep knowledge of the iOS SDK and IDE development tools.
4. Experience developing client-server applications using technologies and web services APIs such as JSON, REST.
5. Has hands-on experience with unit testing.
6. Extensive experience in using various architecture, frameworks, and design patterns in designing/refactoring a highly optimized mobile is a must.
7. Solid understanding of the agile development process and experience.
8. Experience working in TDD (Test Driven Development) and CI/CD (Continuous Integration/Deployment) environment is a plus.
9. Implement clean and manageable code incorporating best practices on security
10. Collaborate with cross-functional teams from both offshore and onsite to define, design, and ship new features.
11. Unit-test code for robustness, including edge cases, usability, and general reliability.
12. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
13. Review code, bug triage and execute multiple releases as per business demand
14. Involvement with API team to design request / response contract
15. MVVM & VIPER is a must
16. Background fetch
17. Swift latest or minimum version 4 and Swift basics

Essential Duties and Responsibilities:

• Execute full lifecycle software development
• Develop, designed well efficient code
• Integrate software components into a fully functional software system
• Fully adaptive to the technology needed for the current project

Requirements:

• Minimum 8 year of strong demonstrated knowledge in PHP, Mysql, Mongodb, Jquery, SASS
• Algorithms, data structure.
• Object-oriented programming.
• AWS/Server experience to handle production machines is a plus.
• Team Management mandatory
• Experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Opencart, payment gateway integration, experience working on portals.
• Familiarity with software development methodology and release processes.
• Strong problem-solving skills and excellent communication skills
• Product based company preferable
• Startup experience preferable

Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.

Role: Program Manager (Amar Chitra Katha Project)

Job Description

Who are we looking for?

We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.

Duties/ Responsibilities:

The Program Manager will be responsible for 

• Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction

• End to end training in content,learning system,operations and implementation

• Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners

• Coordinating kitting ,packing and transportation of materials to and from venues.

• Creating,Updating and maintaining a learner and parent database across all venues

• Creating schedules across venues and communicate the same to facilitators,parents,learners

• Rescheduling of classes at venues as required

• Observing the classrooms and documenting the observations for mentoring facilitators

• Conduct meetings with facilitators and teams to discuss the observations from classroom observation

• Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to  Leo & Mike team for appropriate interventions in content and program improvement

• Initiating appropriate interventions wherever required with respect to learner and parent issues

• Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators

     Requirements

• Bachelor's degree in any discipline

• Effective interpersonal and communication skills

• Sound knowledge on Project Management

• Proven experience to manage a team

• Problem Solving and troubleshooting skills

• A positive and proactive attitude

• Ability to take constructive feedback and work on it

• Proficiency in all Microsoft Office applications

     Details

• Compensation: Rs.40,000/- per month(6 month contract which may be extended)

• 1 paid leave per month

About Us       

ACK Alive (Amar Chitra Katha)

ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. 

Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.

Leo & Mike 

Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.