Demand Generation - Inside Sales Specialist

Job Title: Front Desk Executive

Job Description:

We are looking for a professional and energetic Front Desk Executive to be the face of our studio. The ideal candidate will coordinate with consultants to book consultations, ensure smooth front desk operations, and provide exceptional customer service to enhance client satisfaction.

Key Responsibilities:

• Coordinate with consultants to schedule consultations, helping them meet individual targets and earn incentives.
• Handle inquiries via phone and email, providing prompt and accurate responses.
• Ensure all Brand Standards are upheld at the front desk and throughout the studio.
• Manage front desk operations, ensuring clients receive timely, friendly, and personalized attention.
• Oversee guest relations and front office staff, maintaining a positive and professional environment.
• Compile and report on front desk statistics and performance metrics.
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and colleagues at the front desk.
• Create efficient work schedules for front office staff to ensure smooth daily operations.

Desired Candidate Profile:

• Proven track record of lead generation/ pre sales & target achievement.
• Excellent communication skills in English, Hindi, and a regional language (specific to the location).
• Strong telephone etiquette and client handling abilities.
• Knowledge of routine operations management.
• Highly motivated and results-driven, with a focus on achieving targets.
• Comfortable working in a target-based role.
• Exceptional client management and relationship-building skills.
• Presentable, professional, and well-groomed appearance.
• Preference will be given to candidates with a strong commitment to front office operations.

This position offers an opportunity to engage directly with clients, ensuring they receive a seamless and positive experience while supporting the studio's growth and objectives.

About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.

What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches

Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.

Benefits :
- Fixed + variable pay
- Flexi work hours

🔥 Overview: Every year Trillions of dollar cross-border trade is done but still businesses have to face huge problems such as manual paperwork & compliance, unorganized processes, messy communication & collaboration, etc. At https://tradeflo.co/">Tradeflo we are digitizing, automating and simplifying workflow for Exporters and importers. We are on a mission to make 40 Million EXIMPrenuer's businesses simpler, faster and better.

Tradeflo is backed by Tier A global investors, unicorn start-up founders and industry experts. Our team comes from top institutes and founded a start-up in a similar domain.

As an early-stage member of the team, some of your responsibilities will include:

• Build out the stellar Technology & Engineering team to scale product
• Taking end-to-end responsibility for the strategy & implementation for building Technology.
• Doing multiple role - sometimes writing code, sometimes managing the tech team, sometimes attracting talent, etc.

• 3 to 5 Years of Experience and Proficiency with any part of Web technology stack.
• Have experience in working with early-stage high growth startup and building team.

📈 This is senior most technology role and long-term opportunity. Compensation is lot more focused on equity and long-term wealth creation.

Job Sector: IT , Software

Job Type: Permanent

Location: Sholinganallur (Chennai)

Experience: 6 -8 Years

Salary: 11 – 13 LPA

Education: Any Graduate

Notice Period: Immediate

Key Skills: CI/CD Tools –Maven, Gradle, Fastlane, Jenkins, Travis

CV submission closing date: 22/07/2021

Contact at triple eight two zero nine four two double seven

Job Responsibilities:

• Design, develop, ship, and motivate the creation of software and systems to increase product reliability and organizational efficiency.
• Guide reliability practices through the entire software development lifecycle through activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, and chaos testing.
• Maintain service health through monitoring and incident response.
• Improve service reliability through blameless post-incident reviews and using code to prevent or respond to problem recurrence.

Required Skills:

• BS degree in Computer Science, related technical field, or equivalent practical experience.
• Experience writing code in Java, Go, Shell, Perl, Python, or a similar language.
• Ability to debug, optimize code, and automate routine tasks.
• Strong interest in SRE topics like SLOs, resilience, scaling, performance, and more.
• We get excited about engineers who:
• have previous experience with public clouds and enabling technology (AWS & Terraform preferred or other similar technologies)
• Familiar on one or more CI/CD Tools – Maven, Gradle, Fastlane, Jenkins, Travis/CircleCI
• Experience designing using asynchronous messaging patterns

We are seeking a highly motivated and skilled Customer Service Executive to join our dynamic team. As a Customer Service Executive, you will be responsible for managing and maintaining positive relationships with our customers, stakeholders, partners, and bank management. You will play a vital role in ensuring customer satisfaction, resolving issues, and enhancing overall customer experience.

Responsibilities:

Provide exceptional customer service:

·     Handle incoming inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.

·     Respond promptly and effectively to customer concerns, striving to exceed their expectations.

Manage customer relationships:

·     Develop a deep understanding of customer needs, preferences, and pain points.

·     Build and maintain strong relationships with customers, stakeholders, partners, and bank management.

·     Regularly communicate with customers to ensure their satisfaction and identify areas for improvement.

Resolve customer issues:

·     Investigate and troubleshoot customer complaints and concerns, providing accurate and timely solutions.

·     Collaborate with relevant departments to address complex issues and ensure prompt resolution.

·     Follow up with customers to ensure their concerns are fully resolved and provide necessary assistance.

Coordinate with internal teams:

·     Liaise with various internal departments to gather information, escalate issues, and facilitate problem-solving.

·     Collaborate with sales, marketing, and technical teams to provide customers with relevant information and updates.

·     Share customer feedback with relevant teams to contribute to product/service enhancements.

Excellent communication skills:

·     Exceptional verbal and written communication abilities.

·     Active listening skills to understand customer needs and concerns.

·     Ability to articulate complex ideas and solutions in a clear and concise manner.

·     Strong interpersonal skills:

Passionate about delivering exceptional customer service and exceeding customer expectations.

Ability to empathize with customers and provide tailored solutions to their unique needs.

Problem-solving and conflict-resolution skills:

Willingness to work in a fast-paced and dynamic environment.

Ability to adapt to changing priorities and handle unexpected situations with composure.

Previous customer service experience is preferred but not mandatory.

If you possess excellent communication skills, strong interpersonal abilities, and a passion for providing exceptional customer service, we encourage you to apply for the Customer Service Executive position. Join our team and contribute to enhancing customer satisfaction, building lasting relationships, and promoting our brand's reputation.

1.      Core Responsibilities

·        Build, maintain and manage a team capable of delivering the data operations needs of the banks data teams and other stakeholders, ensuring the team is right sized, motivated and focused on key goals and SLAs.

·        Maintain, develop and enhance the tools and environments used by the data teams to ensure availability of Development, Test and production environments

·        Manage all data operations database changes observing industry standard software development life cycle approaches with development, testing and deployment supported by comprehensive documentation

·        Manage releases of code from the engineering team to ensure separation of duty

·        As subject matter expert take a key contributing role in data initiatives such as infrastructure development, software tool evaluation, intra company data integration

·        Assess system performance and process efficiency making recommendations for change

·        Identify gaps and technical issues affecting data flows and lead the development of solutions to these

·        Work with internal and external stakeholders to ensure that data solutions are reliably populated on time

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years previous experience supporting datawarehousing, data lake solutions is essential

·        5 years previous experience of Microsoft SQL Server SSIS is desirable

·        Experience with monitoring and incident management is essential

·        Experience of managing a technical team is desirable

·        Experience working in an IT environment

·        Experience working within banking or other financial institutions is desirable

·         

3.      Knowledge Requirements

·        Strong background of working in data teams

·        Robust knowledge of RDBMS principles and how best to manage environments

·        Strong knowledge of a standardised SDLC is desirable

• Manage and build overall email campaign strategies & Develop a lead generation strategy
• Work with all business units to develop relevant email campaigns to create various target audience email lists and campaigns
• Create and design various CTAs, subject lines, and email templates
• A/B testing, analysis, and reporting of email marketing campaigns
• Track and measure email marketing KPIs
• Develop and present reports on a weekly basis
• Analyze data to get smart insights & suggest methods for improvements
• Segment lists based on behaviors like past email engagement and website interactions 
• Develop documentation and road maps for processes, A/B tests, drip campaigns
• Ensure emails follow industry policies and best practices
• Experience in using marketing automation platforms like Salesforce, Pardot, Eloqua or Marketo
• Monitor Marketing Leads, Opportunities, Accounts, and Contacts 
• Monitor and improve database quality on a regular basis
• Should have a good understanding of Software Services and Product Engineering
• Experience in handling Events and Conferences outreach is desirable
• Experience in managing teams and nurturing talent

Skills Required

• Master’s degree in Marketing, PR, Communications, Business or similar – preferably an MBA
• 7+ years experience in Email Marketing with a B2B company or IT/ITeS firm
• Experience with Salesforce Pardot of Hubspot or similar platforms – preferably Pardo
• Experience in database segmentation, email automation, and campaign coordination
• Experience in digital analytics and data analysis - being able to communicate insights 
• Hands-on experience in designing and building dashboards and campaign reports
• Strong understanding of content for emails and attention to detail/CTA
• Ability to work in a team and lead the team 
• Excellent people and time management skills
• Proven track record of delivering successful, data-driven marketing automation campaign

Eximius is a micro-VC fund which invests into early-stage startups. One of our portfolio startup iTribe is looking for "Hustlers", "First Principle Thinkers", "Crazy and trips on creating products out of the box from scratch", "Outspoken", "unafraid of users ripping your product".

About iTribe: 
iTribe is on a mission to make discussing finance from being a taboo topic to a dinner table topic, which means making "Bharat" financially literate and independent. iTribe is a social network which allows anyone to discover, discuss, vet ideas and seek advice from like-minded iTribe aims at making Finance simple, witty and fun for everyone

Founded in 2021 by IIT Kharagpur alumni to convert their own journey of becoming investors into a product to help billion users. An emerging startup backed by some of the most respected investors around the world.

Responsibilities

Code Quality and Go live

• Craft clean, manageable code, maintain proper documentation and code integrity
• Maintain quality and ensure responsiveness, cross-platform optimization of applications
• Create, test and deploy the applications on production servers
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Responsible for security and data protection.

Communication & Collaboration

• Working alongside Product managers to architect and design new features.
• Collaborate with the rest of the engineering team to launch new features.
• Unblock peers and keep all the internal and external teams informed about the progress of development

Requirements

• 2 - 5 years of experience in designing and developing Server-side components (REST APIs, Microservice Architecture) and frontend applications (React/ Angular)
• Good understanding and strong in data structures and algorithms (Degree in computer science is an added advantage)
• Proficient experience using (Ex: advanced JavaScript libraries and frameworks such as ReactJS, AngularJS, etc.).
• Strong programming expertise in at least one (Python, Java, NodeJS, GoLang) will be an added advantage
• Good understanding of databases such as MongoDB, PostgreSQL, MySQL.
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter, learn and implement new technologies/ frameworks
• Excellent analytical and problem-solving skills

Why you should join iTribe? 

• Building a product which is not done in decades.
• Be a part of the founding team and work directly with the founders.
• Competitive Salary
• ESOPs - ownership in the company
• Medical Insurances
• Subscriptions to premium platforms for learning
• Books that you ask for
• Friendly leave policy