Search Professional - Leadership Hiring

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

Submit this assignment to get evaluated:

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About Sales Manager role:

• Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Selling the product to brands and businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 25-30k per month || Full time 5 - 10 LPA
• Ideal Profile: Prior exposure to sales (6 months+) + basic understand of tech
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

We are looking for a Lead Generation Executive who will be responsible for creating and implementing strategies for quality coordination, testing and providing solutions to the identified quality problems.

Skills Required

• Experience 1-2 years in Lead Generation and Outreach, preferably in the IT industry.
• Excellent communication skills, both verbal and written.
• Strong negotiation and presentation skills.
• Ability to work in a goal-oriented environment under pressure.
• Strong analytical skills and data-driven thinking.
• Highly organized with strong attention to detail.
• Ability to work in a goal-oriented environment under pressure.

Roles and Responsibilities

• To act as an ambassador for the business, and promote the center and its products.
• To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
• Conducting sales campaigns through email & other social media. 
• To use company databases to gain potential leads.
• Strong ability to screen and qualify suitable leads and prospects.
• Proven ability to be a self-starter while working independently.
• Competitive & results driven by nature.
• To be proactive in identifying opportunities for new business.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

About ITLH:

ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the programme and have been successfully placed in several MNC's.

How will we help you grow?

By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. 

We believe in a healthy and growing working culture that you would love to be a part of. 

Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.

Responsibilities :

• Build efficient, testable, and reusable PHP modules.
• Manage Laravel web framework to design and build web applications, services, sites, and tools.
• Troubleshooting issues in the implementation and debug builds. 
• Working with front-end and back-end developers on projects. 
• Testing functionality for users and the backend. 
• Ensuring that integrations run smoothly.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design

Requirements :

• Build efficient, testable, and reusable PHP modules.
• Manage Laravel web framework to design and build web applications, services, sites, and tools.
• Troubleshooting issues in the implementation and debug builds. 
• Working with front-end and back-end developers on projects. 
• Testing functionality for users and the backend. 
• Ensuring that integrations run smoothly.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Good understanding of Laravel Framework (Must have knowledge about Security Policies, Complex Database Queries, and Basic Middleware
• A Basic understanding of Git workflow.

Wanted Experienced Dot Net Developers
Experienced candidates with the following skill ASP.NET 4.0, Ajax, WCF, MVC, WebAPI, ASP.NET Core API, JQuery, Windows Services and SQL Server 2008 and above.

1.5 - 5 Years

UG - Any Graduate
PG - Any PG Course

Hyderabad

1. 1.5+ Years of experience in .Net, ASP.Net and C#, WCF/API and REST services.
2. Should be able to write clean and good scalable code.
3. Hands on experience with CSS, JavaScript and jQuery
4. Strong knowledge in OOPS concepts.
5. Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions.
6. Good to have CSS3 and HTML5 knowledge.
7. Good analytical and communication skills are required.
8. Preference will be given to the candidates who can do client interaction.

Product : Industrial Process Chiller

Job Responsibilities :

1.Collaborating with senior executives to establish and execute a sales goal for the region

2.Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals

3.Forecasting annual, quarterly, and monthly sales goals

4.Assisting sales personnel in their techniques

5.Developing specific plans to ensure growth for both long and short-term

6.Educating the sales team with presentations of strategies, seminars, and regular meetings

7.Reviewing regional expenses and recommending improvements

8.Travel across South India, the base location will be Cochin / Chennai.

Requirements

Education: B.Tech Mech / Electrical with an MBA

Prefer candidates from Kerala / Chennai locations

• You must have a proven ability to sell industrial products/capital equipment / Heavy Machinery to industries like Pharma, Food and Beverages, Plastic, etc.
• A strong technical understanding of products and their application to facilities is critical.
• Must be willing to travel PAN India
• Must have a Bachelor's degree BE / B.Tech or equivalent in Electrical or Mechanical Engineering
• Must have Fluent language skills like English, Hindi, and Local Language of the respective state