Extraaedgecom
https://www.extraaedge.comJobs at Extraaedgecom
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About us:
Aeons ago (2015 :)), in the humble abode of Abhishekās bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
Ā The primary requirement for this role is:
- Sharp .NET & MVC framework knowledge & programming hands-on.
- Attention to Detail.
- Razor-sharp analytical & problem-solving skills.
- Experience in Agile methods & Test-Driven design.
Job Profile:Ā
- To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
- Minimum 0 to 2 years of development experience.
- Manage the backend services and controller changes when a new module is implemented.
- Manage the development roadmap in sync with the product roadmap.
- Suggest architectural changes & optimizations while fine-tuning the application.
- Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
- Interact with operations & sales to understand expectations.
Skills Required:
- 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
- Proficient in Entity Framework, LINQ to Objects.
- Experienced in SQLServer, Database design, and understanding database queries.
- Advanced Database knowledge like Indexing, Stored Procedures.
- REST API design and implementation.
- Knowledge of Azure Cloud Management, WebApps & Deployments.
- Hands-on in writing Unit Tests.
- Familiarity with architecture styles/APIs (REST, RPC).
- Understanding of Agile methodologies.
- Excellent problem solving and communication skills.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whoās able to earn our clientsā trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Accountable for the support health of a customer
Requirements
- Experience as a Customer Support Specialist or Technical Support or similar CS role.
- Understanding of backend tools like SQL, Azure, PowerBI etc
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools (eg - FreshDesk)
- Excellent communication, written and problem-solving skills
- Patience when handling tough cases
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