COO -Circle Head (Educational Venture)

Role and Responsibilities

1 The primary job of the incumbent is to detail and document all customer impacting processes.

2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production

3  Document all customer impacting processes.

4 Discuss with all stakeholders to lay out the processes for the organisation.

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5  Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

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7 Lead the UAT for Credit Card Management systems/ EUC systems.

8 Define and execute test cases for code and product changes pending implementation.

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9 Research transactional data to identify anomalies and facilitate process improvement efforts.

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10 Manage/ Control the overall process depository.

Qualifications and Education Requirements

 SKILLS required

·       Deep understanding of the Credit Card life cycle.

·       Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

·       2/3 years’ experience in a Credit Card Operations/ Service

·       Highly organized with strong communication, problem-solving, documentation, and presentation skills.

·       Bachelor’s degree preferred, but relevant years’ experience considered.

·       Experience with use case development and testing coordination.

·       Knowledge of process analysis and process efficiencies.

·       Proficiency in Microsoft Word and Excel.

Jamboree Education Pvt. Ltd. is hiring for Faculty Verbal (GMAT/ GRE/ SAT) at below locations:

Delhi, Bangalore, Mumbai, and Kolkata.

Job Description:

Teaching Verbal Ability to students preparing for GRE and SAT at the study centers of Jamboree as per Jamboree's pedagogy.

Required Candidate profile:

Preferred experience in teaching Verbal for competitive exams like GMAT, GRE, SAT, CAT and other exams.

Extremely well adapted and trained on teaching the concepts of Verbal/English.

Excellent communication ability.

6 days working including weekends, any one day off between Mon to Fri.

11am to 8pm on weekdays and 10am to 8pm on weekends

Job Description

We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis. 

As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.

Roles & Responsibilities

• Coordinating with the COO on operational activities.
• Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
• Understanding the company’s policies and protocols.  
• Performing Business operational duties.
• Working with different Team Managers & Leads in understanding the process flow.
• Implementing new policies along with the Team Manager to enhance the process.  
• Providing support to various departments of the organization.  
• Maintaining a positive working environment for the employees at a high level.  
• Complying with the company’s rules and regulations.
• Possess a sense of urgency to manage and prioritize multiple requirements
• Be self-managed, responsive, and dedicated to supporting clients and candidates.
• Nurture a positive working environment
• Report to management on different team statuses.

What we are looking for

• At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
• Degree: Any MBA with Supply Chain Management knowledge is a plus.
• Should be people-oriented and results-driven.
• Excellent verbal and written communication skills, with active listening and presentation skills
• Good interpersonal and organizational skills.  
• Proficiency in MS Office Tools.  
• Strong leadership and analytical skills & should be excellent for time management
• Must be a problem solver & can handle multiple tasks
• Ability to work under minimal supervision.  
• Should hold Strong work ethics.  
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
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Job Description

The Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to the team(s). Applies in-depth disciplinary knowledge through the provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within the area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of the team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as the direction of daily tasks and responsibilities.

Responsibilities:

• Responsible for the daily execution of significant projects within a focus area and resolution of complex problems or transactions, where expertise is required to interpret policies, guidelines or processes.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on the cross-function processes or project deliverables.
• Actively supervise day-to-day work of junior level employees, but will not typically have a formal management role.
• Manages multiple teams (consisting of support staff and/or entry-level analysts).
• Full leadership and/or supervisory responsibilities.
• Applies in-depth disciplinary knowledge of concepts and procedures within their own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to the project & monitors commitment.
• Ensures change control is executed throughout the project.
• Identifies, documents, and understands project dependencies Identify key stakeholders who participate in a project scope definition.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and creates a project communication plan.
• Creates the project risk management plan.
• Partners with cross-function peers to create, administer, track, and eventually close project contracts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Truemeds, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Stakeholder Management

• Develop a platform/strategy wherein stakeholders (Ops, Compliance, Policy, Risk and Controls, Internal Audit etc.) come together and discuss KPIs relating to the quality of output.
• Build relationships across various verticals of the process and create an environment of open discussion/innovation
• Discuss and document the needs of local and Global management teams and accordingly establish a framework to achieve results
• Design and implement team engagement framework

Continuous improvement program

• Proactively review metrics and KPIs to identify emerging trends and Opportunities for Improvement
• Conduct root cause analysis on past data and isolate any recurring trends
• Devise a Plan for continuous improvement in the quality of reviewers through Huddles/Training as appropriate.

Process Framework Management

• Take complete ownership of the process framework 
• Participate in change controls forums and tracks the Policy/Process changes and their impact on the Operations team

Job Description

The ideal candidate should have minimum 8 years of experience on SAP Abap.

Should be well versed with Reports , Interfaces , Conversions , Enhancements , Forms and User exits.

Should be good in stakeholder management.

Should have excellent verbal and written communication skills

Should be good in Project management.

Knowledge of S/4 Hana is required.

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)