Product Development - Head

We are Seeking:

1. AWS Serverless, AWS CDK:

Proficiency in developing serverless applications using AWS Lambda, API Gateway, S3, and other relevant AWS services.

Experience with AWS CDK for defining and deploying cloud infrastructure.

Knowledge of serverless design patterns and best practices.

Understanding of Infrastructure as Code (IaC) concepts.

Experience in CI/CD workflows with AWS CodePipeline and CodeBuild.

2. TypeScript, React/Angular:

Proficiency in TypeScript.

Experience in developing single-page applications (SPAs) using React.js or Angular.

Knowledge of state management libraries like Redux (for React) or RxJS (for Angular).

Understanding of component-based architecture and modern frontend development practices.

3. Node.js:

Strong proficiency in backend development using Node.js.

Understanding of asynchronous programming and event-driven architecture.

Familiarity with RESTful API development and integration.

4. MongoDB/NoSQL:

Experience with NoSQL databases and their use cases.

Familiarity with data modeling and indexing strategies in NoSQL databases.

Ability to integrate NoSQL databases into serverless architectures.

5. CI/CD:

Ability to troubleshoot and debug CI/CD pipelines.

Knowledge of automated testing practices and tools.

Understanding of deployment automation and release management processes.

Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field.

Certification(Preferred-Added Advantage):AWS certifications (e.g., AWS Certified Developer - Associate)

Software Architect

Bangalore, India / Engineering/ Full-time

Job Overview:

As a Software Architect, you will play a crucial role in designing, developing, and maintaining robust and scalable backend solutions for our software applications. You will be responsible for making strategic technical decisions, and collaborating with cross-functional teams to ensure the successful delivery of high-quality software products with scalable backend infrastructure. 

Responsibilities:

• System Architecture:
• Design and architect scalable, efficient, and maintainable backend systems.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
• Technical Leadership:
• Provide technical leadership and guidance to the development team, ensuring best practices and coding standards are followed.
• Mentor and coach team members, fostering a culture of continuous learning and improvement.
• Backend Development:
• Lead the development of backend components, modules, and features primarily on Ruby on Rails tech stack and also be open to contribute in other tech stacks based on Java/Kotlin and Python.
• Implement and maintain APIs, data models, and database structures to support application functionality.
• Performance Optimization:
• Identify and address performance bottlenecks, ensuring optimal system response times and resource utilization.
• Implement caching strategies and other performance optimization techniques.
• Collaboration:
• Collaborate with frontend developers, product managers, and other stakeholders to integrate frontend and backend components seamlessly.
• Participate in code reviews to ensure code quality, adherence to standards, and knowledge sharing within the team.
• Security and Compliance:
• Implement and enforce security best practices to safeguard sensitive data.
• Stay updated on industry trends and emerging technologies to ensure compliance and security standards are met.
• Documentation:
• Create and maintain comprehensive technical documentation for the backend architecture, APIs, and development processes.
• Continuous Improvement:
• Proactively identify opportunities for process improvement and contribute to the evolution of development methodologies and practices.

Qualifications:

• Overall 10+ years of experience, with 2+ years as a Software Architect with a focus on backend development using Ruby on Rails.
• In-depth knowledge of Ruby on Rails framework, database design, and API development.
• Strong understanding of software architecture principles, design patterns, and best practices.
• Experience with performance optimization, scalability, and security considerations.
• Excellent communication and collaboration skills.
• Leadership experience with a demonstrated ability to mentor and guide development teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Bonus points:

• Familiarity with front-end technologies and frameworks(ReactJs).
• Experience with other programming languages.(Kotlin/Python)
• Experience with cloud platforms and microservices architecture.
• Knowledge of DevOps practices and tools.(AWS, Kubernetes, )

Join us in revolutionizing the way software solutions are developed, and contribute to building cutting-edge applications that make a positive impact on our users and the industry.

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

What Makes You A Good Fit :

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• You believe in taking decisions as close to the product and technical expertise as possible.
• You believe in creativity, trying new things and learning from your mistakes.
• You believe in sharing insights and helping one another to build an even better user plan.

Key Skills Required:

• 3-8 years of Experience in Java Product Development.
• Good understanding of MYSQL.
• Practitioner of clean code and SOLID principles
• Exposure to GIT and Maven
• Good verbal and written communication skills
• Understands different major language paradigms (Object Oriented and Functional)
• Understanding and Experience with Multi-Threaded Applications
• Prior Experience in a SAAS Product company is a Plus 
• Experience with Managing Team is a plus

Educational Background:

• Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.

Why You Should Join Rezo.AI

• You will be surrounded by Passionate Team Members with Exposure to Product Building
• You will be learning About various Product Development Cycles
• Big Career Opportunities
• Learning by doing
• The Opportunity of Innovation
• Recognition
• Enhanced Responsibility and Team Management

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Supports and develops software engineers by providing advice, coaching, and educational opportunities.

• Our health products’ engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Your Experience Across The Years in the Roles You’ve Played -
• 6 years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills

Technical Manager: We are looking for someone who can report to the firm’s chief technology officer, the technical lead is a full-time position that participates in all phases of the project lifecycle and consistently delivers business value to our clients. The technical lead is a leader within our client-facing project delivery team structure and sets best practices, approach and direction for the technical aspects of our practice. The ideal candidate has a passion for the web and higher education and is a champion for Laravel or similar frameworks.  And guide our passionate Software Developers to design, develop robust products. Candidates should be open minded to new solutions, forward thinking and strong ability to adapt. As a Lead, you’ll work closely with our engineers to ensure system consistency and improve user experience. Ultimately, you should be able to lead, develop and maintain functional and stable web applications to meet our company’s needs along with managing the team.

Primary Responsibilities

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work. 

• In partnership with the other technical lead, sets direction for all aspects of our technology practice. 

• Leads and advances our growing Laravel practice. 

• Responsible for various aspects of ongoing support and maintenance engagements. Partners with project managers and web developers to successfully manage these client relationships
  
  

•  Understand requirements & plan the architecture for frontend/backend of the application
• Plan out the contracts & APIs for communication of various components.
• Work on integration of any external libraries and tools as per required by the application needs
• Working with modern tools to make the application more robust, efficient and scalable

• Understands each client’s organizational goals and objectives. 

• Develops lasting relationships with client personnel that foster client ties. 

• Seeks opportunities to increase customer satisfaction and deepen client relationships. 

• Delivers training to client personnel of various skill levels and technical capabilities.

Communication Responsibilities:

•    Delivers engaging, informative and well-organized presentations.
•    Resolves and/or escalates issues in a timely fashion. 
•    Understands how to tactfully communicate difficult/sensitive information.
•    Demonstrates strong interpersonal skills. 
•    Elicits cooperation from a variety of sources including Froogal management and client  

   team  members.

•    Comfortable using teleconferencing and web-based technology to communicate with our 

   Clients.

Other Responsibilities: 

•   Helps team members progress toward their professional development goals.
•   Defines and disseminates technology best practices.
•   Ensures we are proactive in our pursuit of new solutions and innovation within our   

   technology practice. 

•   Advances the firm’s thought leadership, specifically around web technologies, via the    

              mStoner blog, social media outlets and industry events and conferences. 

• Strong understanding of Object-Oriented Programming & its implementation in any programming language. Knowledge of PHP and/or JS is a plus
• Proven industry experience as a Tech Lead
• Experience/Knowledge of microservice architecture
• Fluency and Hands-on Experience on Laravel 5+ PHP Framework (specially working with Eloquent Models/Collections) and/or React/Redux is a plus.
• Excellent knowledge of relational databases such as MySQL and/or NoSql based DB such as MongoDB.
• Experience in JavaScript. Vue JS/React JS is a plus