Shubham Vishwakarma
Full Stack Developer - Averlon
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📌 Process: US LLS (Line Language Selection)
📍 Location: Remote (India-wide)
🖥 Role: *Full-Time | Permanent WFH*
👤 Candidate Profile Required
- Fluent in English + One of the following: French (B2+) | Nepali | Gujarati |
- Fresher or experienced
- Graduate/Undergraduate
- Age limit: up to 40 years
- Must own a device (smartphone, laptop/desktop) and have WiFi access
💼 Why Support This Role?
- ✅ Permanent Work From Home
- ✅ Company-provided system
- ✅ Transparent salaries:
• French (B2+): Up to ₹10 LPA
• Nepali/Gujarati : Up to ₹5.4 LPA
- ✅ Pan India accessibility
- ✅ No certification needed — just strong language skills!
📝 Screening Workflow
1. HR Round
2. AMCAT Assessment (English 70 + Chosen Language) 3+
3 OPS round
Job Summary
We are looking for enthusiastic and motivated freshers to join our Sales & Marketing team. The candidate will be responsible for supporting sales activities, generating leads, maintaining client relationships, and assisting in marketing campaigns to promote the company’s services.
KEY RESPONSIBILITIES
- Generate qualified leads through Email, LinkedIn, and Phone outreach
- Engage with enterprise decision makers across global markets
- Conduct outbound prospecting and appointment setting
- Build and manage prospect databases using sales tools and CRM platforms
- Coordinate with Business Development and Delivery teams
- Execute multi-channel outreach campaigns aligned to target industries and personas
- Follow up with prospects and nurture opportunities through the sales pipeline
REQUIRED SKILLS
- Excellent verbal and written English communication skills
- Ability to communicate effectively with international clients across US, Europe, ME & EMEA regions
- Experience in IT Services / Technology sales preferred
- Strong LinkedIn outreach and email drafting skills
- Comfortable with cold calling and outbound prospecting
- Familiarity with tools such as Apollo.io, LinkedIn Sales Navigator, CRM platforms, etc.
- Flexible to work across different time zones and business regions
PREFERRED PROFILE
- Self-driven and target-oriented
- Strong interpersonal and relationship-building skills
- Ability to adapt to global client communication styles
- Team player with professional business etiquette
QUALIFICATION
- MBA / Graduates in Marketing preferred
- Freshers and graduates with strong communication skills are encouraged to apply
- Internship opportunities available for MBA Marketing students and candidates seeking exposure in international IT sales and business development
- Candidates should be comfortable communicating with international clients across US, Europe, ME & EMEA regions
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
Requirements:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, plans.
- Identify potential issues and collaborate with leadership when needed, to develop contingency
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation
- schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the
- successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
Responsibilities:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Apply for this job
We are seeking an experienced Business Central Techno-Functional Consultant with 4-8 years of relevant experience to join our team. As a Business Central Techno-Functional Consultant, you will be responsible for providing technical and functional expertise in the implementation, customization, and support of Microsoft Dynamics 365 Business Central (formerly known as NAV) solutions. You will work closely with clients to understand their business requirements, configure the system, and ensure successful deployment and user adoption.
Responsibilities:
- Collaborate with clients to gather business requirements and understand their processes, workflows, and pain points.
- Design and configure Microsoft Dynamics 365 Business Central solutions to meet client needs, ensuring alignment with best practices and industry standards.
- Provide technical expertise in customizing and extending the functionality of Business Central through extensions, integrations, and other development tools.
- Conduct system testing, troubleshooting, and issue resolution during implementation phases to ensure system functionality and data integrity.
- Assist in data migration and data integration activities, ensuring accurate and seamless transfer of data from legacy systems to Business Central.
- Collaborate with cross-functional teams, including developers, functional consultants, and project managers, to deliver successful projects within defined timelines and budgets.
- Conduct end-user training sessions and provide ongoing support and guidance to users post-implementation.
- Stay updated on the latest releases and features of Business Central and provide recommendations for system enhancements or upgrades.
- Contribute to the development and documentation of best practices, templates, and guidelines for Business Central implementations.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Techno-Functional Consultant working with Microsoft Dynamics 365 Business Central (formerly NAV) for a minimum of 4-8 years.
- Strong knowledge of Business Central functionality, including financials, supply chain management, manufacturing, and project management modules.
- Proficiency in developing extensions using AL language, C/SIDE, and C/AL programming.
- Experience with data migration and integration tools, such as RapidStart, SQL Server, or Power Platform.
- Familiarity with Azure, Power BI, and other Microsoft technologies related to Business Central is a plus.
- Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
- Strong communication and interpersonal skills to effectively interact with clients, stakeholders, and team members.
- Ability to work independently and as part of a team in a fast-paced environment, managing multiple priorities and deadlines.
- Relevant Microsoft certifications, such as Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate or Microsoft Certified: Dynamics 365 Business Central Developer Associate, are preferred.
If you are a motivated and skilled Techno-Functional Consultant with a passion for implementing and optimizing Business Central solutions, we would love to hear from you
AngularJS (1.x)
Angular (2+)
HTML/CSS
SASSExperience: 3.5 - 5 years
Description :
- Very good experience in design and development on UI front end Technologies.
- Minimum 3+ Years of web application development using HTML 5, CSS3, Bootstrap, JavaScript.
- Experience in development of Angular 2/4/6.
- Expertise in Responsive web design, HTML5, and CSS pre-processors SASS and LESS
- Good in UML, OOPS, design principles and patterns, architectural trends and data modeling.
- Strong in JavaScript (object oriented concepts) & JavaScript optimization
- Experience on JavaScript frameworks such as AngularJS, ReactJS, NodeJS etc.
- Ability to convert Wireframes in to UI design
- Good designing capabilities using Bootstrap framework, SEO and using strategies for cross-platform design initiatives with a 360-degree digital design
- Strong experience with debugging skills and fixing Cross Browser Compatibility issues and Optimization for web by using best practices
- Good Communication
- Good knowledge of quality standards and best practice
Java
Kubernetes|
Must Have: •At least 6+ years in web services development and solid understanding of web technologies in JAVA •Strong Expertise in building & deploying application on any of the major cloud platforms (GCP, AWS, Azure) •Strong expertise with Docker/Kubernetes •Working knowledge of building Micro Services, RESTful web Services using any framework (Spring Boot, JaxRS, Jersey) •Strong Expertise of writing JUnits & How to configure it through maven •Good understanding of NoSQL databases and have worked upon any one of them (HBase, Cassandra, Big query, Mongo) •Good understanding of Message Queues and have worked upon any one of them (Kafka, RabbitMQ, Pub Sub) •Good understanding of Maven, Git •Good understanding of Jenkins, CI/CD architecture •Good understanding of Programming Algorithms and Data Structures •Experience with BDD & Cucumber
Good to Have: •Monitoring experience – Stackdriver or Prometheus or Azure equivalent •Operational readiness – SLI/SLO, DevOps experience •Service mesh – ex: Istio •Any OpenShift experience •Knowledge on Graph technology •Have worked upon any of the big data technologies •Have worked upon tools like white source, Veracode... •Knowledge of Python and Angular •Integration tests using BDD Framework (Cucumber) •Good understanding of Streaming technologies and processing engines (Dataflow, Flink, Spark) •Knowledge of VSTS |
Responsibilities:
- Should act as a technical resource for the Data Science team and be involved in creating and implementing current and future Analytics projects like data lake design, data warehouse design, etc.
- Analysis and design of ETL solutions to store/fetch data from multiple systems like Google Analytics, CleverTap, CRM systems etc.
- Developing and maintaining data pipelines for real time analytics as well as batch analytics use cases.
- Collaborate with data scientists and actively work in the feature engineering and data preparation phase of model building
- Collaborate with product development and dev ops teams in implementing the data collection and aggregation solutions
- Ensure quality and consistency of the data in Data warehouse and follow best data governance practices
- Analyse large amounts of information to discover trends and patterns
- Mine and analyse data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.\
Requirements
- Bachelor’s or Masters in a highly numerate discipline such as Engineering, Science and Economics
- 2-6 years of proven experience working as a Data Engineer preferably in ecommerce/web based or consumer technologies company
- Hands on experience of working with different big data tools like Hadoop, Spark , Flink, Kafka and so on
- Good understanding of AWS ecosystem for big data analytics
- Hands on experience in creating data pipelines either using tools or by independently writing scripts
- Hands on experience in scripting languages like Python, Scala, Unix Shell scripting and so on
- Strong problem solving skills with an emphasis on product development.
- Experience using business intelligence tools e.g. Tableau, Power BI would be an added advantage (not mandatory)
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Reconciling of credit card statements and such related records
- Processing and maintaining records of utility payments
- Processing and reconciling invoices
- Reconciling various documents, statements and such records related to bank and loan transactions
- Ensuring statutory compliance while handling the same
- Preparing and maintaining debit credit notes
- Handling vendor confirmation by managing various documents, transactions and such related activities
- Coordinating with stakeholders such as various internal departments
- Book-keeping and maintaining financial records separately for each branch or operating location
Desired Candidate Profile
What you need to have:- Graduation in Commerce is a must
- Relevant work experience of 6-7 plus years in accounting
- Manufacturing Background is preferred
- Good in Excel
- Excellent knowledge of taxes, TDS, etc.
- Good in communication skills and with an eye to detail
We are looking for a result-driven Business Developer to actively seek out and engage
customer prospects. Provide complete and appropriate solutions for every customer in
order to boost top-line revenue growth, customer acquisition levels and profitability.
Job Responsibilities:
● Conduct market research to identify selling possibilities and evaluate customer needs
● Actively seek out new business/sales opportunities through networking and social
media
● Set up meetings with potential clients and listen to their wishes and concerns
● Prepare and deliver appropriate presentations on products and services
● Create frequent reviews and reports with sales and financial data
● Participate on behalf of the company in exhibitions or conferences
● Collaborate with team members to achieve better results
● Gather feedback from customers or prospects and share with internal teams
● Maintain positive relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities; recommending profit
and service improvements.
● Achieve agreed upon sales targets and outcomes within schedule.
● Coordinate sales effort with team members and other departments.
● Analyze the territory/market’s potential, track sales and status reports.
● Reach out to customer leads.
● Continuously improve through feedback
Requirements:
● Proven work experience of 1+ years as Business/Sales representative in Digital
Agency/Technology Agency.
● Familiarity with BRM and CRM practices along with the ability to build productive
business professional relationships
● Highly motivated and target driven with a proven track record in sales
● Very High Proficiency in English
● Excellent knowledge of MS Office
● Thorough understanding of marketing and negotiating techniques
● Fast learner and passion for sales
● Self-motivated with a results-driven approach
● Aptitude in delivering attractive presentations
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon