Data Scientist

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

**Qualifications:**

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

**Responsibilities:**

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

**Salary and Benefits:**

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

Roles & Responsibilities

• Administer and manage VMware / Omnissa VDI environments
• Manage and support Horizon infrastructure (Prod, DR, Non-Prod)
• Configure and maintain:
• Horizon desktop and application pools
• App Volumes
• DEM (Dynamic Environment Manager)
• Perform VDI monitoring, troubleshooting, and health checks
• Manage Thin / Zero clients and related updates
• Support VDI disaster recovery activities
• Work on vSphere (ESXi & vCenter) as required for VDI workloads
• Assist with upgrades, patching, and maintenance of VDI components
• Maintain documentation and follow SOPs
• Coordinate with internal teams for VDI-related projects and issues

Required Skills & Experience

Mandatory (Hands-On)

• VMware / Omnissa Horizon – High
• App Volumes – High
• DEM (Dynamic Environment Manager) – High

• Minimum of 1 year experience in Call center / freshers can also apply
• 12th or any degree
• Languages : Tamil, Malayalam , Basic English

• JEE, WebSphere App Server, Tomcat/jboss, development background
• Oracle DB/MySQL/Sybase/PostgreSQL
• Performance tuning in application connection pool, application server
• Basic Unix command and shell programming
• Thread dump, heap dump analyzing knowledge, tool used in thread dump

and heap dump

• Production issue troubleshooting
• Connection pool, application server configuration, JVM parameter configuration
• Good to have back base/flex cube technology hands on
• Technical Lead, Developer background

• Develop optimization strategies that increase the companys search engine results rankings.
• Research SEO keywords to use throughout the companys website and marketing materials.
• Set measurable goals that demonstrate improvement in marketing efforts.
• Monitor daily performance metrics to understand SEO strategy performance.
• Efficiently communicate with other marketing professionals to align goals.
• Collaborate with others within the marketing department to manage SEO strategy.
• Write compelling and high-quality website content, including blog posts and page descriptions.
• Update content and website links for maximum optimization and search engine rankings.

Design and develop robust services in coordination with front-end developers, ensuring the production and development of high-quality and well-tested code

Design, develop and test features alongside other technical departments

Lead the department in the design, development, deployment, and operation of services used by our users

Optimise APIs for any applications while creating and maintaining unit tests for new code as well as fix defects

Participate in the continuous integration of automated builds and deployments, ensuring that deliverables meet functional and design requirements and specifications of the site/software. Work with engineering leadership in solving and architecting solutions for challenging or complex site/software development issues.

Take initiatives in developing and maintaining integrations of best practices within the backend department

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
• Actively sourcing new sales opportunities through cold-calling and emailing.
• Developing in-depth knowledge of product features and benefits.
• Utilizing virtual meetings to build relationships with new customers.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• Advising customers on suitable product selection based on their needs and specifications.
• Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
• Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

• High school diploma or GED.
• Bachelor's degree in Business Administration or Management, Marketing, or related field is preferred.
• Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software.
• Proven sales experience.
• Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Effective communication skills.
• Exceptional customer service skills.

➢    Expert in React JS with about 4 years of experience

➢    Experience in using libraries like D3, Material UI, style sheets and theme management

➢    Should be able to understand requirements & design, develop efficient React JS Code, should have used tools to automate the test and deployment to production

➢    Should have good knowledge on REST APIs, Error handling and writing Unit and Integration Tests

➢    Knowledge of Java is desirable

Responsibilities

➢    Understand the Visual Designs, Functional Requirements and come up with the design/components needed to build the user interface.

➢    Work with Visual Designers to understand the graphic design patterns, themes, and implement in a structured way in the product front end

➢    Work with server side microservices team to develop the JSON contracts

➢    Develop efficient React JS code to implement these requirements

➢    Automate the testing and deployment of these components to production