Data Entry Operator

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.

Key Responsibilities:

• Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
• Support the team in reviewing resumes and conducting initial candidate assessments.
• Maintain and update the applicant tracking system (ATS).
• Post job openings on various job boards and company career pages.
• Schedule and coordinate interviews between candidates and hiring managers.
• Provide administrative support to the recruitment team.

Qualifications & Skills:

• MBA in HR / Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle confidential information with professionalism.
• Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
• Familiarity with LinkedIn and job portals is a plus.

Strategic Planning and Execution :

● Develop and execute comprehensive business development strategies specifically tailored for the domestic market.

● Identify market trends, consumer behavior, and competitive landscape to formulate effective strategies that align with company objectives. Digital Lead Role:

● Take ownership of driving revenue growth through various digital channels and platforms.

● Develop and execute comprehensive digital marketing strategies to achieve sales targets and objectives.

● Utilize a mix of digital marketing tactics such as SEO, PPC, social media, email marketing, and content marketing to generate leads and increase conversions.

Sales and Revenue Generation:

● Lead the sales process from prospecting to closure, negotiating contracts, and achieving sales targets.

● Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

Market Research and Analysis:

● Conduct thorough market research to identify emerging trends, competitive threats, and new business opportunities within the domestic digital marketing landscape.

● Analyze sales data and performance metrics to evaluate the effectiveness of marketing campaigns and identify areas for improvement.

Client Relationship Management:

● Act as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service.

● Address client inquiries and concerns promptly, coordinating with the technical department to resolve any issues related to products or post-sale services.

● Conduct conference calls and presentations to update clients on project progress, discuss strategy adjustments, and address feedback.

Online Media Planning and Presentations:

● Develop comprehensive online media plans that outline the recommended digital marketing tactics, budget allocation, and expected outcomes for clients.

● Deliver compelling presentations to clients, showcasing proposed strategies, campaign ideas, and performance metrics in a clear and persuasive manner.

Lead Management:

● Effectively manage inbound leads generated through various marketing channels.

● Qualify leads based on predefined criteria and prioritize them for follow-up and conversion.

● Implement lead nurturing strategies to maintain engagement and move leads through the sales pipeline towards closure.

Dear Applicants,

We are looking for a spontaneous Business Development Manager with minimum 5 year of experience who is passionate about technology to oversee our brand’s presence. You should be able to approach and acquire new clients. Besides, you should also be able to maintain long-term business relations with the existing clients. 

Job Description

We are currently seeking a dynamic and results-oriented business Development Executive to join our company. As the business Development manager, you will be responsible for driving sales growth and expanding our customer base in the cybersecurity industry.

Responsibilities

• Pitch to a variety of stakeholders – Advisory Board Members, CEO, CTO, IT Managers, Information Security Heads, CISO.
• Develop and execute sales strategies to achieve company targets and objectives.
• Identify and engage with potential clients, including business owners, managers, and decision-makers, to understand their cybersecurity needs and present our solutions.
• Build and maintain strong relationships with existing clients, ensuring customer satisfaction and repeat business.
• Lead the entire sales process, from prospecting and lead generation to contract negotiation and closing deals.
• Collaborate with cross-functional teams, including cybersecurity professionals and technical experts, to develop and deliver compelling sales presentations and proposals.
• Stay up-to-date with industry trends, competitor activities, and emerging technologies in the cybersecurity space.
• Track sales activities, pipeline, and performance metrics, providing regular reports to the management team.
• Continuously improve sales processes and identify opportunities for business growth.
• Represent the company at industry conferences, trade shows, and networking events to showcase our services and establish new business relationships.

Candidate Skills

• Proven track record of achieving sales targets and driving revenue growth in the 
• cybersecurity or IT industry.
• Strong understanding of cybersecurity principles and trends, with the ability to effectively communicate technical concepts to non-technical clients.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Self-motivated and goal-oriented, with a proactive approach to identifying and pursuing new business opportunities.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Prior experience in selling cybersecurity training and services is highly desirable.
• Bachelor’s degree in business, marketing, or a related field is preferred.

Qualifications

• Candidate must have a degree in the field of business administration.
• Any vendor natural business development training and certification will be preferred.

Benefits

• Lead a high-performing sales team, shaping strategies, and driving revenue growth.
• Represent cutting-edge IT products and solutions, staying at the forefront of industry 
• trends.
• Opportunities for career advancement within the organization as you demonstrate success.
• Opportunities to build a strong professional network in the IT industry through Conferences, events, and meetings.

Company

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 150 companies and 50 law firms to manage different aspects of their legal operations.

Job Summary

We are looking for a dedicated recruiter to join our HR team in identifying hiring needs and filling job openings. The responsibilities of a recruiter include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews.

A successful recruiter has excellent interpersonal skills, is organized and detail-oriented, remains up-to-date with employment legislation, and keeps informed in company hiring and internship programs. A good recruiter can assess candidates' skills, experience and relevant knowledge and compare them to job requirements.

Responsibilities and Duties

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with department managers to compile a consistent list of requirements.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Completing paperwork for new hires.
• Promoting the company's reputation and attractiveness as a good employment opportunity.
• Managing internship programs.
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
• Providing recruitment reports to team managers.

Qualifications:

• A bachelor's degree in human resources.
• The ability to conduct different types of interviews.
• Experience with recruitment processes and databases.
• The ability to design and implement recruiting strategies.
• Excellent communication skills.
• Good interpersonal skills.
• Good decision-making skills.
• A working knowledge of employment law and legislation.

Monetary incentives apart, why us?

Fast Growing We are a fast-growing organization with a 200% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it!

Scale If you like to solve problems of scale, you will enjoy your time in Provakil. We are a fast-growing team with a presence across multiple cities in India.

Team, We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and lawyers with practice in the Supreme Court. Our App store rating is 4.6 and our customers can’t stop talking about us!

Awards & Recognitions World Justice Challenge Finalist at The Hague, The Netherlands, 2019 ‘Legal Tech Startup of the Year’ at BW Legal awards 2K19 Industry Prize, Agami Prize in 2018 Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020

• Manage Denial procedures
• Process guidelines management

Key Performance Areas:

• Applying patient and insurance payments and corresponding contractual adjustment/write[1]offs/Offset for all bill types to accounts.
• Electronic scanning of Explanation of Benefits
• Preparing and processing credits and patient and insurance refunds and posting.
• Resolving misdirected payments and returning incorrect payments to sender.
• Copies any zero payments (denial) to the appropriate Patient Account representative for follow-up and post.
• Appealing both denied or underpayments.
• Correct and most debit/credit adjustments of misapplied payments to ensure accurate and timely reporting of accounts.
• Claim scrubbing and Claim submission
• Posting of Electronic Remittance Advice (ERA)
• Knowledge of Durable Medical Equipment is recommended

Skills required:

• Analytical skills
• Typing speed- at least 40 wpm
• MS office skills- MS excel proficiency is preferred
• Eye for details- error-free work
• Fair skills of English language knowledge and understanding
• Domain knowledge on medical billing is preferred but not mandatory

Educational Qualification & Work Experience

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred

Individual abilities:

• Willing to work in night shift
• Self- driven/ self-starter
• Problem-solving ability- proactive approach to finding solutions
• Good interpersonal ability
• Career-oriented