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Job Summary:
As a Customer Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout the pilot, implementation, and post-implementation phases, providing exceptional support and consulting to meet their needs. This role requires handling tasks independently, a commitment to working night shifts, and leveraging your experience to contribute to customer satisfaction and success.
Responsibilities:
- Customer Engagement: Interact with SmartWinnr customers across various stages including pilot, implementation, and post-implementation to ensure seamless integration and satisfaction.
- Query Resolution: Address and resolve customer queries with a consultative approach, providing tailored solutions and guidance.
- Product Knowledge: Stay updated with the latest updates, changes, and releases in SmartWinnr to offer accurate and current information to customers.
- Opportunity Identification: Assist in identifying and leveraging cross-sell and upsell opportunities within existing customer accounts to drive growth.
- Independent Handling: Manage and execute tasks independently with minimal supervision, demonstrating strong problem-solving skills.
- Night Shift: Be available to work night shifts to accommodate global customer needs and ensure timely support across different time zones.
Requirements:
- Education: B.Tech or related fields.
- Experience: 3+ years of experience in a similar role with a proven track record in customer support or technical support.
- Communication Skills: Excellent written and verbal communication skills in English, with the ability to clearly convey complex information.
- Technical Proficiency: Ability to learn and effectively use software systems like SmartWinnr. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
- Self-Motivation: Results-driven, self-starter with strong motivation, persistence, and a proactive attitude.
- Customer Focus: A passion for helping others, delivering exceptional support, and ensuring a high level of customer satisfaction.
- Flexibility: Willingness to work night shifts and adapt to the needs of a global customer base.
What we offer:
- Competitive compensation and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Professional development and growth opportunities.
Role Description :-
This is a full-time on-site role for an Marketing Executive located in Ambala at Amity Information center. The Marketing Executive will be responsible for day-to-day tasks associated with the role including developing and executing marketing campaigns, tracking and analyzing campaign performance, managing social media channels, and creating marketing collaterals. The Marketing Executive will also contribute to the development of marketing strategies and work closely with cross-functional teams to support university objectives.
Qualifications:
- Masters In Business Administration or equivalent degree.
- Strong written and verbal communication skills.
- Experience in developing and executing marketing campaigns.
- Proficiency in social media management.
- Ability to analyze data and provide insights for campaign optimization.
- Excellent project management skills.
- Ability to work effectively in a team and cross-functional Environment.
- Bachelor's degree in Marketing, Communications, or related field.
- Experience in higher education marketing is a plus.
Responsibilities
- Generating leads through running campaigns.
- performing School Seminars & webinars and data Collection.
- Admission Counselling for Students 10 + 2 and Graduation students.
- Candidate should have relevant telesales experience
- Candidate should be available for immediate joining
- Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
E-commerce solution sales is preferred
Identify new business opportunities through research and analysis of market trends and customer
Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers
Execute planned sales activities and develop a target list of high potential new customers
Attend industry events and conferences to network and generate new business opportunities
Achieve monthly & quarterly quotas
Perform effective online demos to prospects and Create and deliver sales presentations to prospective clients
Sales Officer Responsibilities:
- Calling potential customers to explain company products and encourage purchases.
- Answering customers' questions and escalating complex issues to the relevant departments as needed.
- Developing in-depth knowledge of company products.
- Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
- Collaborating with the marketing department to ensure that the company is reaching its target audience.
- Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
- Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
- Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
- Ability to clearly articulate and demonstrate the value proposition.
- Provides technical support, configuration, and administration of Citrix environment
- Develops processes, procedures, and technical documentation for management of Citrix environment
- System and application health monitoring and reporting
- Consulting with application owners to install and tune their applications
- Provides technical support, configuration, and administration of Windows Server as required
- Assists with architectural design to improve reliability, performance, and efficiencies
- Responds to situations where standard procedures have failed in isolating or fixing problem.
- Provide support for a 24 x 7 operation, when required
- Establishes strong working relationships with key staff members in departments.
- Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities
- Strong ability to communicate effectively and multi-task with minimal supervision
- Current certifications with Cisco, Citrix & Microsoft required
- Strong understanding of TCP/IP and OSI model
- Experience in Citrix XenApp, XenDesktop and XenServer technologies.
- 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience.
- A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures.
- Perform data entry and research in various systems and tracking tools.
- Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems.
- Assess and resolve non-standard and standard issues or problems.
- Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Weird Ways Media is a startup Ad, Media company located in prime locations in US, IND and UK. We are looking for dynamic youngsters to join our growing team. We are looking for Media Marketing Intern
Media Marketing Intern is an internship role where the candidate would be communicating the need for video content to the client and also generate leads. Discuss with the production team and also support production team for successful completion of project. If you fancy creativity then you are the right candidate. Lot to learn and lot to perform!
Qualification: Graduate
Languages: English a must
Position: Media Marketing Intern
Role can lead to Media Marketing Manager
Internship duration: 6 - 8 Months
Remuneration: Paid Stipend
Website: https://weirdways.in
Title: Algorithmic Talent Match Associate
Location: Remote
Techolution looking for an energetic Algorithmic Talent Match Associate to assist with guiding candidates through a top-notch application process and to work with existing teams to help coordinate the recruiting efforts for the organization. This is an amazing opportunity to learn from a small close-knit team in a fast-paced environment as we grow our brands across the organization.
Responsibilities:
- Create a job description from scratch and identify negotiable/non-negotiable skills for new roles.
- Sourcing candidates through various channels including conversion of passive candidates.
- Understand technicalities behind the positions and liaise with technical teams to screen proactively.
- Superior communication (written and verbal English) and organizational skills.
- Self-starters who are results oriented, resourceful, analytical, innovative, intellectually curious and who take initiative and risks.
- Demonstrate strong ability to embrace and adapt to change, take initiative, showcase curiosity, and learn quickly in a fast-paced environment.
- Manage and track candidate information in our Applicant Tracking System - including, but not limited to: research, applicant tracking, workflow, communication, data, analytics, and reporting, etc.
- Create market maps for various specialties and geographic regions for candidate talent pools.
- Assist in key initiatives and continuously improve and scale our recruiting operations and results.
- Help to develop talent inclusion and diversity strategies.
Skills Required:
- Efficient & Speedy - you get work done in a fraction of the time as industry peers
- Intellectually Curious - you are thoughtful & inquisitive; people enjoy working with you because they learn from you
- Mission-Driven & Committed - you are passionate about the company's purpose and are immensely productive
- Team Oriented - you celebrate and take joy in the success of others on the team
- Proficient with Microsoft Office, Word, Excel, and PowerPoint. Possesses the ability to learn the human resources information system (HRIS) and similar computer applications.
- Prior experience in recruitment cycle/sourcing will be highly preferred.
What You Will Learn:
- How to effectively schedule phone and in-person interviews with candidates for hiring managers
- How Talent Acquisition fits in to the Employee Life Cycle (Recruiting, Onboarding, Ongoing, Offboarding)
- How to post and update job postings across various job boards and recruiting channels
- What it takes to plan and host virtual recruiting events and job fairs
- The candidate journey, candidate experience and the impact on the organization
- How to gather feedback from interviewers, initiate background checks and help with onboarding
- Attracting talent through employer branding strategies
Why Join Techolution?
Be part of the next most admired high tech brand in the world and launch the next most exciting billion dollar IPO. We are looking for talent with amazing technical skills with a great foundation for the open role. The type of personalities that do very well at our company are people who are looking to contribute to a larger than life cause. People who are looking for a very high growth environment where they are helping the company grow and also personally growing through a very unique and world-class exposure.
Work Life at Techolution:
At Techolution, we do things a bit differently. There's no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other. You are your own boss! We're going to be upfront the way we work doesn't suit everyone. But if freedom, autonomy, and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven.
About Techolution:
Techolution is a high-tech consulting company on a mission to accelerate digital transformation for our clients across the globe. We are a very successful start-up that is small enough to care and large enough to be trusted by some of the top brands in the world such as Apple, JPMC, DBS Bank, NBC, Stryker, JCrew, etc. Techolution specializes in UI Modernization, Cloud Transformation, Internet of Things, Big Data & Artificial Intelligence. As a testament to the power of HVPD, we have developed a wealth of world class products, owned by Techolution, in the space of Virtual Reality, Facial Recognition, Smart Water Monitoring and many more cutting edge digital products in the pipeline.
Techolution currently serves clients across the United States with our headquarters in the heart of downtown New York City. We recently opened “Techolution City” in India as our offshore development center as a living and breathing lab for our IoT Smart City products. Techolution also serves APAC stormers from our Singapore office and the Mauritius office supports our initiatives on the African content.

