Data Entry Operator

at Adroit Corporate Services

Posted by Jayesh Pathak

JD for Customer Service Executives/ Food Concierge Responsibilities: Responsible for taking inbound calls and making outbound calls to the customers. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Adhere to SOP, Quality guidelines set for the process. Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them. Must be on time, and have good attendance Other duties and special projects as assigned Qualifications: Previous customer-facing experience strongly preferred. Worked in an E-commerce environment or in an international BPO Ability to communicate clearly with customers and co-workers Great communication, language, verbal and written skills Professional and friendly phone demeanor Must be able to use the internet and Microsoft Office especially Excel Good computer skills and accurate typing skills of 30-40 wpm minimum Strong sense of urgency Positive attitude Commitment to continued education about Scootsy Company products as well as ways to create an exceptional customer experience. Ability to work varied hours/days/Rotational Shifts as dictated by business

• Are you yearning for a challenge and to exploring uncharted territory? • Do you wish to leave the herd pack to create something unique to transforming an industry? • Are you a fanatical believer in the role of technology to transform lives? If you answered YES to all of the above and have a yearning for efficient operations coupled with lightning speed with SQL and Excel, you are most likely to be the right fit for an opportunity which will fundamentally alter the experience of making a donation in India. DanaMojo is India’s first payment solutions platform, providing an easy and convenient way for NGOs to collect donations, both online and offline, efficiently. We have 400+ NGOs already LIVE on our platform which makes us also India’s largest payment solutions provider for the NGO sector. As the Systems & Operations Manager (SOM) you will be responsible for all our backoffice and operations work along with managing our transaction database and managing all incoming transactions and outgoing payouts. You will also be the chief systems & operations troubleshooter for our NGOs in case something has gone wrong – from code integration to payments processing to disbursal to customer support. In essence you are the heart and soul of our operations! You ensure that we keep ticking along like clockwork. We are a startup, so we are in “always-on” mode. You need to have a high degree of enthusiasm, energy and an ability and willingness to put in whatever it takes to get the job done. In addition, you should be ready to take on whatever job that needs to get done. This is not a typical 9-5 job and will require substantial effort outside office hours and a high degree of availability on weekends and holidays. So if you have always wanted to work in a high-growth team learning and unlearning every single day; if you have boundless energy to carry out multiple tasks and build new systems and processes this is the place for you. The ideal candidate is one who has been involved in software development working on programming and working day in and day out on SQL and advanced Excel to be ideal for this role. We are ideally looking at someone with at least 2 years’ experience. What are we looking for? 1. Strong SQL knowledge (important to be able to write speedy queries) & Excel knowledge (to be able to process large amounts of data) 2. Strong understanding and appreciation of the software development process. Someone said "God is in the detail". In the software space, "God is in testing"! :-) You will be responsible for taking all our new features LIVE. 3. Excellent analytical capabilities and an ability to grasp things fast and write out functional specs, managing an activity end-to-end. You would be responsible for deciding our NEW features. 4. Working knowledge of HTML & CSS to be able to understand it and make changes as required to code already present. 5. Great communication skills to co-ordinate and manage team internally and partners externally. Most importantly - an almost crazy willingness to learn and do anything & everything that is required!!!

Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics: (www.ablecold.com) We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city logistics head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore logistics operations for AbleCold. Key responsibilities: 1. Develop AbleCold’s intra-city logistics network - develop a network of last-mile partners, evaluate multiple reefer technologies and identify best fit for different operations / customer requirements, develop and implement service contracts, on-board and train partners / drivers 2. Implement AbleCold Operating System for intra-city distribution - define SOPs, KPIs and develop performance management systems, identify and deploy technology solutions to improve productivity, service levels and optimize costs 3. Manage and continuously improve daily operations - ensure on-time in-full deliveries, ensure temperature control, monitor and ensure daily compliance to SOPs in last mile deliveries 4. Manage and improve last mile customer experience As part of the core team, the city logistics head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 4-8 years of experience managing and building intra-city B2B logistics operations, including forecasting and planning, data analytics and managing MIS reports. 3. Prior cold chain and startup experience preferred 4. Self-starter with a strong execution bias and customer focus. 5. Ability to prioritize and meet deadlines. 6. Strong negotiation skills. 7. Good communication skills. Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field Salary: At-market compensations with equity Requirement: Immediate

Seeking a high-energy operations professional for a core team position at an early stage startup About AbleCold Logistics (www.ablecold.com): We are building India’s widest network of a reliable integrated cold supply chain. We guarantee our customers a hassle-free single point of contact for managing different kinds of cold supply chain needs, while ensuring a robust temperature control throughout the chain. The current $5Bn cold chain market is fraught with issues – fragmented service providers, service disruptions, improper temperature control, product damages and lack of flexible options such as part loads. In addition, with increasing consumer awareness and competition, manufacturers need cold chain as a key differentiator for their products. We work with select existing cold storage and reefer owners. With the AbleCold Operating System and use of smart technology, we streamline operations to improve service standards while maintaining costs. Our innovative business model - asset-light, tech-enabled, integrated SC management - enables us to have higher service reliability, customized solutions and faster access to markets than existing players. We are currently building the AbleCold core team for pilot operations in Bangalore. About the Founder: Abhay Kothari, Founder of AbleCold Logistics, is a chemical engineer from IIT Kanpur and an MBA from Harvard Business School. He has worked in operations, strategy and business development with Fortune 500 companies and startups in India and USA. Over the past 12 years, he has acquired a unique set of experience ranging from hands-on operations and quality management at HUL, to strategy development for C-suite executives at Fortune 100 companies (USA), to building and scaling a business at Treebo Hotels. www.linkedin.com/in/kothariabhay Job Description: The city warehouse head will be part of the core team and will work directly with the founder. He / She will be responsible for setting up and managing the Bangalore primary logistics and cold storage operations for AbleCold. Key responsibilities: 1. Implement AbleCold Operating System – work with service partners to improve existing standards through implementing SOPs, developing KPIs, deploying employee trainings and incentives, and implementing technology solutions 2. Daily operations management – manage and lead the team of service partner employees to ensure daily operational excellence in compliance to AbleCold operating standards 3. Create a culture of continuous improvement. Design and lead projects on improving productivity, service levels and operations cost 4. Lead performance and relationship management with service partners As part of the core team, the city warehouse head would also get an exposure to and would be expected to contribute actively in shaping other aspects of the operations and the business. Required skills / competencies / experience: 1. High energy individuals excited about building a business from scratch 2. 6-10 years of hands-on experience of managing warehouse operations at reputed companies preferably in cold chain, FMCG or e-commerce. The candidate should be comfortable using technology solutions (WMS, TMS, smart tech) and be aware of best-in-class operations practices 3. Excellent communication and people management skills 4. Strong analytical and problem-solving skills Education: Undergraduate in Engineering or Post graduate in supply chain or relevant field TPM, WCM, Lean, Six-sigma certification preferred Salary: At-market compensations with equity Requirement: Immediate

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

Skills Alpha is an AI powered Skill Management platform. We have re-imagined the entire skilling continuum to include employee aspirations, driving alignment with the organization goals, acquiring skills in a multi dimensional model (goes beyond just learning) and ends with augmenting value to the organization through social learning and community collaboration. This is a multi-stakeholder platform that essentially gives control to the employee to manage their career growth and skilling journey.

Zugubee is a young organisation where our workplace is an extension of our families. We believe in experimentation, challenging the status quo of the already existing methods or standards. We are experimenting with the largest retail industry i.e.; grocery by becoming an aggregator of grocery shops and bringing them online and offer it to consumers. We're looking for young and energetic individuals, who are ready to take challenges, think creatively, ready to learn and are focused.

All training will be provided. We are looking for someone to join our company as a career coach. This role will involve conducting the training programme with the founder of the company and managing consultations and learning for the students enrolled with us. The person needs to have excellent communication skills.

Sr. Manager/Head- Operations About Intellicar Telematics Pvt Ltd Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times. Solutions: Enterprise Fleet Management, GPS Tracking Remote engine diagnostics, Driver behavior & training Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage. Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Defining the operations strategy of the company Coordinates and Partners with the client. Anchors the key internal and external meetings, Plans resources, validates the process reengineering results and manages client interactions around technical and commercial aspects with the objective identifying opportunities and implementing solution Project Management, Process management, cost and resource management. Customer acquisition and key relationship management. Monitor governance adherence within the engagement and meet client & business requirements within the guidelines, policies and norms of Intellicar Telematics. Meet Fleet operators and managers and understand their operational challenges. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Conduct periodic reviews with ops managers and drives corrective action where required in order to ensure delivery predictability Mentor and Coach the team and ensure effective business operation. Be a core part of the overall leadership team. Work with the founders to define the sales targets for the company and take responsibility for success/failures of achieving the targets Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Project Management and streamlining the process Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification MBA or Master’s in Operations or related field with minimum defined grade. 7+ years work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.

Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.