Front desk officer

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

·        Good knowledge of object oriented programming, object modeling, relational databases, Unix/Linux platform

·        Experience of JavaScript is must.

·        Development of new functional business modules

·        High-level user support (technical)

·        Involvement in the Open ERP project.

·        Strong in logical and problem solving skills.

·        Good knowledge of Python and ODOO framework.

·        Development and extension of the Open Object framework and its existing modules.

·        Review existing code adapts it to the new algorithm.

·        Experience in the integration process of Open ERP with third party applications.

·        Should have designed, developed and released at least 5 product/applications of acceptable scale in an end to end manner.

·        Be Strong in development processes and methods (e.g. version control, code review, release management)

·        To execute the functions of requirement gathering, documentation and system design of Pragmatic Tech soft s Open ERP implementation projects undertaken for its clients.

·        The Business Analyst must also ensure correct delivery and training during the handover of the implementations.

·        Requirement Gathering and understanding the customer expectations from a feature and functionality perspective.

·        Analyze the differences between the Requirements and current functionality available.

·        Work with Development team to design solutions to bridge the gap.

·        Preparation of requisite documentation for the same, including timelines and costing.

·        Creation of End user manuals and training videos.

·        Testing of the application to verify the functionality as desired by the customer.

·        Onsite training and implementation of the system at client side.

Experience: 4+ years

Location: Ahmedabad 

Urgent Hiring!!!

We are looking for Android Developer

Job Description:

• 0.3 to 1 year of experience in developing android applications
• Proficiency in Java, Kotlin, or C++.
• Ability to easily use Android Studio, including the Android SDK.
• Prior experience as an Android Developer will be advantageous.
• Excellent coding and proofreading skills.
• Ability to manage your workload with minimal supervision
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order

Location: Surat (full-time onsite and local candidates only)

Thanks!

1. Proven experience as a Laravel Developer with a strong portfolio of past projects.
2. In-depth knowledge of Laravel, PHP, and MySQL.
3. Experience with front-end technologies such as HTML, CSS, JavaScript, and jQuery.
4. Familiarity with version control systems (e.g., Git).
5. Understanding of RESTful API development and consumption.
6. Strong problem-solving and communication skills.
7. Ability to work collaboratively in a team environment.
8. Attention to detail and a commitment to delivering high-quality solutions.
9. Experience with testing frameworks (e.g., PHPUnit) is a plus.
10. Knowledge of other PHP frameworks and CMS (e.g., Symfony, CodeIgniter, WordPress) is a plus.

ob Description:

Position: Telesales Executive

🌟 Join the Fastest Growing Startup! 🚀

YOLOFARMS.IN is a recently funded startup providing stunning villas for rent, perfect for celebrations, shoots, and stays. 🏰

Requirements:

✅ Minimum 3 years of experience in telesales, preferably in a startup environment.

✅ Proven track record of achieving high conversion rates (20%+) from provided leads.

✅ Ability to handle 40 leads per day and achieve a daily sales target of 80k.

✅ Availability from 2 PM to 11 PM.

💰 Competitive Salary and Incentives! 💸

🔹 Base salary: 35k

🔹 Lucrative incentive structure: 7.5% (1.8 lacs monthly)

🔍 Selection Process:

1️⃣ Initial resume filtration.

2️⃣ Telephonic interviews.

3️⃣ Video call interviews.

4️⃣ Task-based assessment.

5️⃣ Final one-on-one interview for formalities.

🌟 Desired Skills:

✨ Excellent communication and convincing abilities.

✨ Strong customer support skills.

✨ Hospitality, politeness, and humility.

✨ Logical thinking and problem-solving abilities.

🌍 Preferred Background:

✨ Previous experience in hospitality, tours & travels, edtech, MLM, event, real estate, packages, and luxury lifestyle industries.

✨ Candidates should show commitment and no frequent job switching.

📆 Responsibilities:

1️⃣ Handle inbound leads and calls.

2️⃣ Book sales and provide after-sales support.

3️⃣ Ensure end-to-end customer satisfaction.

📍 Location: Surat (Relocation required)

Don't miss out on this incredible opportunity! Apply now and be a part of our growing success story! 🌱

Job Description:

We are looking for a highly capable Node.js developerto optimize our web-based application performance. Collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

Full Stack Responsibilities:  Developing and maintaining allserver-side network components.  Ensuring optimal performance of the central database and responsivenessto front-end requests.  Collaborating with front-end developers on the integration of elements.  Designing customer-facing UI and back-end servicesfor various business processes.  Developing high-performance applications by writing testable,reusable, and efficient code.  Implementing effective security protocols, data protection measures, and storage solutions.  Running diagnostic tests,repairing defects, and providing technicalsupport.  Documenting Node.js processes, including database schemas, as well as preparing reports.  Recommending and implementing improvementsto processes and technologies.  Keeping informed of advancementsin the field of Node.js development.

Requirements:  Bachelor's degree in computerscience, information science, orsimilar.  At least two years of experience as aNode.js developer.  Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.  Knowledge of front-end technologiessuch as HTML5 and CSS3, Angular, Reactjs.  Superb interpersonal, communication, and collaboration skills.  Exceptional analytical and problem-solving aptitude.  Availability to resolve urgent web application issues outside of business hours

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 10,00,000

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing and developing

applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

 Passion for technology and financial domain with demonstrated ability to learn quickly

 Delivery focus with ability to take full ownership

 Strong commitment to quality and delivery

 Strong communication skills

Skills/Knowledge and experience:

 Object oriented design and development skill

 Webservices - Node JS/Express JS, Rest API

 Frontend – Angular (Javascript and Typescript), React

 Unix and Shell scripting

 SQL Proficiency, good to know MongoDB