human Resource

EXCITED ABOUT YOUR TASKS?

• Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
• Act as the single point of contact for client communication related to service delivery performance and improvements.
• Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
• Drive continual service improvement initiatives and process optimizations.
• Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
• Ensure smooth onboarding and transition of new projects and services.
• Conduct regular service reviews with internal stakeholders and clients.
• Handle escalations effectively and ensure timely resolution.
• Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
• Prepare and present reports on service performance, risk mitigation, and improvements.
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WHAT WILL YOU NEED TO SUCCEED?

• MBA in Marketing/management or a related field. 
• Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
• Excellent problem-solving, stakeholder management, and communication skills.
• Experience managing service teams and delivering services across various technologies or domains.
• Ability to manage multiple projects and clients simultaneously.
• Proven track record of improving client satisfaction and operational efficiency.
•  Familiarity with CRM tools and customer success platforms is a plus.
• Ability to think critically and address client concerns efficiently.

About SSC Control Pvt. Ltd.: 

SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers. 

 We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation. 

With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.

Website: http://www.ssccontrol.com/

Designation: Sales Engineer

Experience: Minimum 1 year

Location: Ahmedabad 

Job Type: Full-Time 

Key Responsibilities:

searching for new clients who could benefit from our products.

preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.

Understand customer requirements and convey the same to management.

Help with product modifications based on customer needs.

· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.

preparation of regular reports.

recording and maintaining client data.

Understanding client quotations and negotiating with them.

Required Qualifications and Skills:

· Bachelor’s in Engineering in Electricals/Electronics

2–5 years of experience in products like, all-purpose industrial automation

· Knowledge of Industrial Motor Production/ Automation

· Good communication and negotiation skills

· Willing to travel twice a week

If you are interested, then please share the following details with your updated CV.

Job Description:

The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.

Responsibilities:

Procurement Planning:

·       Collaborate with project managers to comprehend procurement requirements.

·       Gain a thorough understanding of the requirements and technical requirements of the product or service.

·       Develop procurement plans for timely and cost-effective material, equipment, and service procurement.

·       Conduct market research to identify potential suppliers and maintain a robust supplier database.

Supplier Management:

·       Evaluate suppliers based on quality, reliability, and cost-effectiveness.

·       Negotiate and manage supplier contracts.

·       Monitor supplier performance, resolving any issues promptly.

·       Cultivate strong relationships with suppliers for material and service availability.

·       Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry

Purchase Order Management:

·       Review and convert purchase requisitions into accurate and complete purchase orders.

·       Monitor and track purchase orders to ensure on-time delivery.

·       Coordinate with project teams and suppliers to resolve delivery or quality issues.

Cost Management:

·       Analyze market trends, prices, and supplier performance for cost-saving opportunities.

·       Implement cost control measures without compromising quality.

·       Conduct periodic audits for compliance with procurement policies.

·       Analyze every material or product to ensure the pricing is appropriate for the product procured.

Inventory Management:

·       Manage inventory levels for optimal stock availability.

·       Coordinate with warehouse and project teams to track and reconcile inventory.

·       Implement inventory control measures to minimize stock-outs and excess inventory.

Compliance and Documentation:

·       Ensure compliance with company policies, procurement regulations, and applicable laws.

·       Maintain accurate procurement records and documentation.

·       Prepare reports and provide updates on procurement activities to management.

Qualifications:

·       8 - 15 years of procurement experience in the real estate or construction industry.

·       Residential purchase experience is essential.

·       Strong Proficiency in MS Office (Excel, Word).

·       Experience in preparing MIS reports as per management requirements.

·       Strong knowledge of procurement processes, vendor management, and supply chain management.

·       Excellent negotiation and communication skills.

·       Proficient in procurement software (ERP) and other relevant tools.

·       BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).

·       Good Analytical skills to review the quotations and understand the intricacies.

·       Financial acumen to grasp the impact of procurement decisions on the overall budget.

·       Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.

·       Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.

·       Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.

·       Good understanding on National Building Code (NBC) of construction

Selected candidate's day-to-day responsibilities include:

1. Working on Photoshop, Illustrator, and Figma

2. Designing infographics, posters, carousels, and journals

3. Create compelling, error-free content aligned with brand guidelines

4. Designing and creating visual assets

5. Assisting in creating graphics, illustrations, and layouts

6. Developing materials for marketing, social media, and websites

7. Staying updated with design trends

8. Researching and referencing before every project

The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.  

ROLES AND RESPONSIBILITIES

• Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
• Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
• Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
• Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
• Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
• Ensures deadlines are met and timely update meetings are established with client and counsel.
• Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
• The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
• Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks. 
• Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
• Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
• Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
• Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
• Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
• Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
• Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
• Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product. 
• Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
• Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
• Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
• Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.

• Other duties as assigned.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified. 

SKILLS AND KNOWLEDGE

1. Experience delivering consulting engagements in a fast-paced environment
2. Experience leading scoping calls
3. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
4. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
5. Knowledgeable of collection methodologies and tools.
6. Comfortable working within various OS including Windows, Linux, and OSX
7. Organized communications and notes
8. Communicates clearly and concisely
9. Generally knowledgeable of the multiple services that comprise an IR investigation
10. In-depth knowledge of the ransom negotiation process and details it accordingly to clients

Job responsibility:

• Hire and mentor a team of high-calibre front-end and Backend engineers
• Design and develop new user-facing full-stack applications.
• Building reusable components and front-end, backend libraries for future use
• Optimizing pages for maximum performance across a vast array of web-capable devices and browsers
• Optimize Backend to high scale.

Skills and Experiences:

• 6+ years of experience in software development with minimum 1 year as a tech lead.
• Experience in NodeJS, ReactJS, PostgreSQL, Redis, AWS.
• Deep understanding of at least one of React JS / Vue JS and its core principles
• Deep understanding of NodeJS.
• Experience with common front-end development tools such as babel, webpack, npm
• Familiarity with at least one code versioning tools such as Git, SVN etc.
• Good understanding of quality JavaScript code (Object oriented and commonly used design patterns)
• Capable of debugging complex issues in JavaScript
• Experience in building complex single page applications with front end and backend.
• Experience with production full stack environment debugging and DevOps experience.
• Familiarity with RESTful APIs
• Hands on coding experience.

Good to have:

• Advanced knowledge of HTML5, CSS3 and responsive web development.
• Experience with writing unit test cases with JS frameworks.
• Experience with high scalable applications.

solutions and with customer success team for deploying the same to customers.

2. Build & Design conversational chatbots that can be directly deployed for usage bya

large volume of customers.

3. Prepare Chabot user flows and process flows to effectively communicate interaction and

design ideas.

4. Analyze data coming from bot conversation to provide insights w.r.t processes and user

experience enhancement

5. Ensure that the customer understands the solution and receive responses to all open

questions and action items.

6. Prepare solution-related documents and specifications with the ability to write clear,

concise requirements and functional design documentation. Configure the solution,

followed by the creation, execution and maintenance of accurate and detailed test plans

for applicable testing.

7. Drives problem management and associated resolutions delivery with product

management teams.

REQUIRED SKILS

1.Pre-Sales or technical consulting with enterprise software

2. Able to understand technology practitioner - you have got your hands dirty with APIs,

technical definitions, and stitching solutions between partner ecosystems with basic REST

APIs consumption & JSON manipulation knowledge.

3. Excellent understanding of SDLC, Agile & Scrum.

4. Good knowledge of preparation of BRD, FRD, SRS, Use Case, UML, ER Diagrams & Flow

Charts.

5. Creation of user-stories and bridging the gap between the development team, client, and

project manager.
6.Requirement Gathering, Preparation of Documents, Writing Test cases, and UAT.

1) Core PHP: Yes/No(Mandatory)

2) JavaScript and JQuery: Yes/No(Mandatory)

3) Ajax: Yes/No

4) Curl: Yes/No

Github will be an added advantage

MYSQL: 

Stored Procedures: Yes/No

Indexes: Added advantage

Triggers: Added advantage