Data Engineer

The HR Business Partner (HRBP) acts as a strategic partner to business units, aligning HR strategies with business objectives. The HRBP will work closely with leadership and employees to improve work relationships, build morale, and increase productivity and retention. This role involves supporting and implementing HR initiatives including performance management, organizational development, change management, and workforce planning.

Dear ,

I came across your profile and am impressed with your background. I wanted to reach out regarding a Salesforce QA Analyst role. Based on your profile, I think you would be a great fit! If you are interested in hearing more, I would love to connect and give you more information.

Position: Salesforce QA Analyst

Location: Hyderabad, Telangana, India

Job Type: Permanent (full-time)

Company Overview:

About Wallero:

We are a Seattle-based company specializing in product engineering, software development, and technology services. With offices in the U.S., Canada, Bulgaria, and India (specifically, Manjeera Trinity Corporate, JNTU-Hitech City Road, adjacent to LULU Mall in Hyderabad), we provide comprehensive solutions to our global clientele.

As a Microsoft Gold partner company, Wallero is committed to delivering exceptional services and innovative solutions in the technology space. For a detailed overview of our company, please visit: Wallero About Us

Wallero Culture:

At Wallero, we foster a vibrant and inclusive culture that values collaboration, innovation, and professional growth. We believe in creating an environment where every team member can thrive and contribute meaningfully to our projects and initiatives. Explore more about our culture and career opportunities at: Wallero Careers

Job Description:

We are seeking a detail-oriented and experienced Salesforce QA Analyst with a background in Business Analysis (nice to have) to join our dynamic team. The ideal candidate will possess strong expertise in Salesforce testing, coupled with an analytical mindset to support business requirements and ensure high-quality solutions. Experience in the Healthcare Insurance domain is highly desirable, and familiarity with Majesco products or platforms is a plus.

Key Responsibilities:

• Test Plan Design and Execution: Develop and execute comprehensive test plans and test cases for Salesforce applications, covering both functional accuracy and integration performance.
• Integration Testing with 3rd Party Systems: Plan, design, and execute integration testing strategies for Salesforce applications, ensuring seamless interaction with external systems, including healthcare insurance platforms and other 3rd party tools.
• Data Validation and Integrity Testing: Conduct data validation and testing across various Salesforce modules, verifying data integrity, compliance, and correct data flow between integrated systems.
• Healthcare Insurance Domain Expertise: Apply knowledge of Healthcare Insurance standards to identify business-critical integration scenarios, ensuring QA processes align with industry standards and regulatory requirements.
• Requirement Gathering and QA Input: Participate in requirement gathering sessions, providing valuable QA and integration testing insights to help shape project deliverables and ensure testability of integrated workflows.
• Collaboration with Stakeholders, Defect Management etc are must.

Qualifications:

• Proven experience in Salesforce Quality Assurance, including hands-on testing of Salesforce features and integrations.
• Exposure to Business Analysis methodologies, with the ability to translate business needs into technical requirements.
• Prior experience or familiarity with the Healthcare Insurance domain is highly desirable.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with testing tools and methodologies, including manual and automated testing techniques.

Preferred Skills:

• Certification in Salesforce QA or Business Analysis.
• Experience with Agile/Scrum methodologies.

Why Wallero?

·      Founded by technologists from Microsoft, Wallero has established a strong reputation for building amazing products, applications and cloud solutions for enterprises and municipalities in the US and Worldwide

·      At Wallero, products and solutions are developed for Enterprises who demand the industry’s best in cutting-edge technologies. Whether it’s Internet of Things, Custom Mobile Apps, or Public Cloud, your career at Wallero will enable you to have hands-on experience in delivering customer delight while enhancing your career growth by working with the latest and best in technology.                                                                                                                                                                                      

·      Our culture encourages initiative and growth while promoting the ability to take on new opportunities and working on new technology.

·      Wallero’ s culture is one of collaboration and teamwork – always encouraging individual and team contributions.

·      Employees work in a respectful environment and can work on the projects that align with their career and technology interests.

If you believe you have the skills and experience necessary for this role and are excited about contributing to our team, we would love to hear from you.

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc

• Develop user interface components and implement them using well-known React workflows & best-practices. Build reusable components and front-end libraries for future use.
• Take complete ownership of features, break it down to smaller tasks, identify blockers and find solutions for them; collaborate with other cross-functional teams to deliver the feature on time.
• Create responsive layouts for different mobile screens and desktops with search friendly markup
• Translating visual designs and product wireframes into high quality code

• Min 2+ years of experience in developing modern consumer facing web applications using React and Redux
• Should be aware of latest React patterns and know how to leverage react hooks, functional components and higher order components
• Strong proficiency in CSS, JavaScript, including DOM manipulation
• Must know basics of web technology
• Tech skills needed: React, Typescript, Javascript, HTML, CSS, Redux

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

• Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
• Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
• Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Document technical knowledge in the form of notes, manuals and FAQs.
• Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
• Work with the product team to identify gaps and recommend solutions for the same.

Requirements

• Up to 4 years of experience.
• An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
• Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
• Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
• Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
• A persistent learner with the ability to constantly learn and grow with the team