Cutshort logo
Ameyo logo
Customer Success Manager
Customer Success Manager
Ameyo's logo

Customer Success Manager

Pallavi Gupta's profile picture
Posted by Pallavi Gupta
4 - 8 yrs
₹8L - ₹15L / yr
Gurugram
Skills
Customer Success

Primary/Essential Duties and Key Responsibilities:

  • Proactively manage a portfolio of  customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders 
  • Understand customers’ needs and priorities to optimize the use of the platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how we can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Required Qualifications: 

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Ameyo

Founded :
2003
Type :
Product
Size :
500-1000
Stage :
Profitable

About

Ameyo offers a CX rich solution that is scalable, easy to use, agent-friendly yet affordable. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are Fusion CX, Omni, Voice, Collect, Emerge, Engage
Read more

Connect with the team

Profile picture
Pallavi Gupta
Profile picture
Pooja Kapoor

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Gurugram
3 - 8 yrs
₹4L - ₹10L / yr
skill iconPython
skill iconDjango
RabbitMQ
skill iconRedis
Celery
+4 more

Position Title : Python Django Developer

Location : Gurgaon (6 Days WFO)

Experience : 3+ Years


Job Overview :

We are looking for a skilled Python Django Developer with a strong background in developing scalable, high-performance web applications. The ideal candidate must have 3+ Years of hands-on experience in Django and related technologies, including RabbitMQ, Redis, Celery, and PostgreSQL, to ensure seamless background task management, caching, and database performance.


Key Responsibilities :

  • Develop, maintain, and enhance Django-based web applications and APIs.
  • Design and implement message broker solutions using RabbitMQ for asynchronous communication.
  • Integrate Redis for caching and session management to optimize application performance.
  • Implement and manage task queues using Celery for efficient background processing.
  • Work with PostgreSQL, ensuring proper database design, query optimization, and performance tuning.
  • Collaborate with front-end developers, DevOps engineers, and stakeholders to deliver high-quality software solutions.
  • Write clean, modular, and well-documented code following best practices.
  • Debug, troubleshoot, and resolve issues across the application stack.
  • Participate in code reviews, system design discussions, and team meetings.
  • Ensure scalability, reliability, and security of applications.


Required Technical Skills :

  • Minimum 3+ Years of relevant experience in Python and Django framework.
  • Proficiency in RabbitMQ for message brokering.
  • Hands-on experience with Redis for caching and session management.
  • Strong knowledge of Celery for distributed task queues.
  • Experience with PostgreSQL, including database design, indexing, and optimization.
  • Expertise in RESTful API design and development.
  • Understanding of Docker and containerized applications.


Preferred Skills :

  • Experience with CI/CD pipelines for automated deployments.
  • Familiarity with cloud platforms like AWS or GCP.
  • Knowledge of Django ORM and its performance optimizations.
  • Basic understanding of front-end technologies (HTML, CSS, JavaScript).

Soft Skills

  • Strong problem-solving and analytical abilities.
  • Excellent communication and collaboration skills.
  • Ability to adapt to an agile development environment and evolving requirements.

Educational Qualifications :

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Read more
Product based company(Financial services)
Product based company(Financial services)
Agency job
via Qrata by Revathi Satish
Bengaluru (Bangalore)
4 - 8 yrs
₹30L - ₹35L / yr
skill iconPython
skill iconDjango
skill iconRuby
skill iconRuby on Rails (ROR)
skill iconScala
+2 more

Backend/Fullstack Developer

 

About the Company:

Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role specific info:

  • 4-12 years of experience building good quality production software
  • Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
  • Good OO skills, including strong design patterns knowledge
  • Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
  • Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
  • Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

 

What would you do here:

  • Writing quality code using language best practices.
  • Working in a highly collaborative team.
  • Building good software using the latest tools and techniques.
  • Participating in design reviews, coding modules, code reviews and unit testing.
  • Taking ownership of quality and usability of your code.
  • Mentoring co-workers.
  • Leading efforts in improving technology architecture.
Read more
Leading Mfg.Co.
Leading Mfg.Co.
Agency job
via Unnati by Veena Salian
Delhi, Noida, Gurugram
3 - 5 yrs
₹6L - ₹7L / yr
Business Analysis
Want an opportunity to grow with one of the nation's largest manufacturing company? If you are ready to take the next step in your career, join hands with our client for this great opportunity!!

Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
 
As a Business Analyst, you will be responsible for implementing advanced strategies for gathering, reviewing and analysing data requirements.

What you will do:

  • Generating and distributing management reports in accurate and timely manner
  • Providing recommendations to update current MIS to improve reporting efficiency and consistency
  • Performing data analysis for generating reports on periodic basis
  • Providing strong reporting and analytical information support to management team
  • Generating both periodic and ad hoc reports as needed
  • Analysing business information to identify process improvements for increasing business efficiency and effectiveness
  • Providing customer support and assistance in issue troubleshooting and resolution
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems
  • Performing requirements analysis
  • Documenting and communicating the results of team efforts
  • Effectively communicating team insights and plans to cross-functional team members and management
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Working closely with distributors, team and managerial staff
  • Ensuring solutions meet business needs and requirements
  • Managing projects, developing project plans, and monitoring performance
  • Updating, implementing and maintaining procedures
  • Prioritizing initiatives based on business needs and requirements
  • Monitoring deliverables and ensuring timely completion of projects

 

Desired Candidate Profile

What you need to have:

  • A Bachelor’s degree in Business or related field or an MBA
  • A minimum of 3 years’ experience in business analysis or a related field
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Excellent documentation skills
  • Fundamental analytical and conceptual thinking skills
  • Experience creating detailed reports and giving presentations
  • Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
  • Excellent planning, organizational and time management skills

 

 

Read more
A leading Digital Marketing organization in Hyderabad
A leading Digital Marketing organization in Hyderabad
Agency job
via Sapwood Ventures by Sakshi G
Hyderabad
1 - 4 yrs
₹3L - ₹4L / yr
Client Servicing
Customer Success
Digital Marketing
Responsible for managing a portfolio of Clients

Manage client relationship to ensure client delight

Educate the client on the workflow and processes and manage client expectations

Interact and lead production team to ensure effective execution of project deliverables

Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.

To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved

To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts

To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight

To handle everyday coordination with clients, and service them timely with the help of
delivery team

Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.

To ensure immediate response to client issues as per severity and priority

Work on building proposals, service agreements for new client acquisition
Read more
Drepp Technologies
Drepp Technologies
Agency job
Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida)
5 - 12 yrs
₹15L - ₹25L / yr
Engineering Management
Engineering Manager
Engineering Head
Technical Lead
Tech Lead
+10 more

 

 

Location: Bengaluru or Gurgaon

 

Salary: Market rate

 

We need immediate Joiners

 1.1             Designation

Engineer, Sr Engineer, Lead and Staff
1.2             Role

Responsible for the software architecture, design, development, testing and documentation for projects. Develop a good understanding of requirements, translate to user stories and tasks, develop the requirements, unit and integration testing and ensuring product quality as per internal and customer’s quality requirements


 
 Responsibilities and Key Result Areas

Primarily responsible for the following:

 

  • Responsible for defining, designing, and implementing common cloud  based EMS for Radisys network elements.
  • Expected to create innovative solutions in conjunction system architects.
  • Key technology themes include cloudification and virtualization knowledge, understanding of building the common platform systems for porting applications.
  • Experienced all phases of product life cycle including requirements, design, coding, and testing
  • Exposure to software/system Architecture principles and ability to work as part of a team to solve complex technical problems
  • Experience in good implementation practices including good design documentation, code reviews, build processes, test automation and debugging skills.
  • Knowledge on source control management and system operations. Knowledge on Modeling using higher level design tools is desirable
  • Experienced of working in agile scrum teams and understanding of the process to convert the EPICs to user stories and tasks.     
  • Skill Sets:    
  • Development experience in embedded systems, Linux, and real-time OS environments.
  • Experience in virtualization and containerization of Carrier network functions using tools like –

Openstack, Kubernetes, HELM charts, Open source Message bus, opensource DB like - Mongo, Redis etc.

  • Experience in design and implementation of CNFs using Microservices architecture
  • Must have worked in the design and development of Telecom EMS/NMS with RAN/FTTH solution is a must.
  • Experience with OSS/BSS Integration and deployment in production system
  • Hands-on experience in large scale design for EMS and NMS for service based applications, OSS and BSS
  • Must have worked in building EMS System Architecture, designs, specifications for service provisioning, OAM and configuration, FCAPS functionality, provisioning and configuration of network elements
  • Experience with developing Mirco-services in a container, orchestration, CI/CD based environment
  • Experience on any one of the scripting language - Python, Perl, TCL, shell scripting
  • Knowledge of a Cloud and software automation tools/framework (chef, puppet, ansible, PowerShell etc)
  • Experience in protocols (SNMP/MIB, NETCONF/YANG, SFTP, Syslog, REST/RESTCONF, OF-CONFIG, SOAP)
  • Understanding of Network Security protocols like IPSEC
  • Understanding of IPv4 / IPv6
  • Good programming skills  (Java, Spring Boot, GoLang, REST, Hibernate, OSGi, JPA, Ansible playbooks, Perl and Shell scripts)
  •  
  • Soft Skills
  • Good communication skills (written, verbal, presentation and listening)
  • Good mentoring skills
  • Good demonstration skills and customer interaction
  • Active team player & excellent interpersonal interactions skills in a team work environment
  • Must have ability to drive and demand result from team, resolve technical conflicts
  • Ability to front end big customers / operators with technical and business acumen desirable

 

             Qualification and Experience

  • 5 o 12 years of industry experience in EMS and cloud technologies
  • Graduate/Post graduate in Computer Science / Electronics Engineering in the relevant field

 

 

Read more
IT solutions specialized in Apps Lifecycle management. (MG1)
IT solutions specialized in Apps Lifecycle management. (MG1)
Agency job
via Multi Recruit by Ayub Pasha
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹10L / yr
SDD
Freemind
Ui path
uipath
RPA
+5 more
  • Assess automation opportunities from a technical perspective and provide document solutions in the form of SDD
  • Perform detailed estimations towards the finalized scope
  • Design, develop, and test automation workflows
  • Prepare solution presentation documents, present the solution and implementation plan to the CoE teams and project stakeholders
  • Understand client’s business requirements and clearly document them in order for RPA developers to deploy the automation projects in an optimal manner
  • Deploy RPA components including bots, robots, development tools, code repositories, and logging tools
  • Create process and end-user documentation
  • Collaborate with other development team members and guide junior developers to ensure proper implementation and integration of the solutions
  • Perform peer review of developed components and test cases
  • Support deployments or troubleshoot production issues; flexible to work in shifts when the demand arises
  • Should be able to report project status to the stakeholders.

Skills Required

  • UiPath
  • UiPath Orchestrator
  • Sound Knowledge of Microsoft VB, Excel, Macros
  • Microsoft Visio, Freemind or equivalent tool
  • Documentation and presentation using Microsoft Word and Powerpoint
  • Understanding of CSS, HTML
  • Experience in automating SAP flows in UiPath
  • Excellent communication and presentation skills
  • Template development in ABBYY OCR tool and integration if the solution in UiPath
  • Knowledge of processes in the Manufacturing/Automotive domain
  • Certified Advanced RPA Developer (UiARD)
  • Knowledge of other RPA tools

 

Read more
DLT  Labs
at DLT Labs
1 video
4 recruiters
Shweta Sachdeva
Posted by Shweta Sachdeva
Noida, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
Best in industry
MEAN stack
skill iconMongoDB
skill iconNodeJS (Node.js)
skill iconExpress
Company Profile DLT Labs is a global leader in delivery of enterprise blockchain solutions and technologies, as well as a pioneer in the implementation of standards. DLT Labs' proprietary framework consists of a modular and scalable architecture which allows for the rapid creation, deployment and management of enterprise blockchain solutions. With a deep track record in innovation and one of the world’s largest pools of highly experienced blockchain experts, DLT Labs enables the transformation and innovation of complex multi-stakeholder processes. This is your opportunity to work with our talented team on latest technologies in a fast growing, customer-oriented, IT organization. More About us at: https://dltlabs.com Our Products: https://dltlabs.com/products/ Work and Life at DLT Labs ● Flexible and Friendly work environment. ● Opportunity to fly within India or abroad. ● Experience life beyond a routine 9 to 6 job. ● International Clients (US, UK, Australia, Canada, Singapore). ● Quench up your thirst for the latest technologies, while you work with some of the brightest minds in the industry. Requirements: - We are looking for individuals, preferably with relevant experience of 3.5+ Years. ● The ideal candidate has required experience in Full- MEAN Stack. ● Sound knowledge of OOPS and data structure concepts. ● Should have hands on experience on Angular JS and similar JS Framework ● Should have knowledge on UI technologies with AJAX, jQuery, JavaScript. ● Must have working knowledge of Zend / Laravel / CodeIgniter Framework. ● Proficient understanding of code versioning tools like Git, code collaboration review tools like GitHub and issue tracking tools like JIRA. ● Must have Strong communication skills. ● Solid track record in delivering successful web applications. ● Ready to work on new technologies like Ethereum, Solidity, Truffle, Meteor. ● Should be Creative and innovative in approach
Read more
Raksul
Raksul
Agency job
via Zinnov Management Consulting by Abhilash Kilaparthi
Bengaluru (Bangalore)
10 - 20 yrs
₹30L - ₹57L / yr
skill iconRuby on Rails (ROR)
skill iconJavascript
skill iconReact.js
skill iconAngularJS (1.x)
MySQL
+3 more
About Raksul:
The B2B e-commerce platforms sensation, Raksul Inc., named Forbes Japan "Startup of the
Year" in 2018 and a Harvard Business Case Study in 2019, has created its Center of Excellence
(COE) in Bangalore, India in 2020, to propel ahead its mission of transforming conventional
industries with the Internet and emerging technologies. The new software R&D center is
envisaged to comprise highly empowered product teams that are multifaceted, mission-oriented
and accountable for end-to-end business outcomes.
We are looking for world-class software engineering talent to join our cause in our India Center
of Excellence in Bangalore. We value creative curiosity, outside-the-box thinking and quality
consciousness. This position will have tremendous opportunities for software craftsmanship,
leadership and growth!
At Raksul, we believe in enabling our software teams by instilling intrinsic motivators of
Autonomy, Mastery and Purpose, nicely complementing our highly competitive comp package,
bonus, generous vacation time, best-in-class benefits and super-flexible work hours! Raksul as
a company fosters an inclusive, diverse and supportive culture. In our work we aim to be smart,
humble, hardworking and above all, collaborative! We are presently in 100% remote working
mode with potentially part-time in the office, post pandemic.
Tech Stack:
Ruby, Rails, MySQL, JavaScript / TypeScript, Vue, HTML/CSS, Webpack, Selenium,
Cucumber.
Required Skills:
- 5+ years of experience with Ruby on Rails.
- 5+ years of experience building JavaScript front-ends with React, Angular or Vue.
- 3+ years of professional full-stack web development.
- 3+ years of experience developing products related to corporate functions incl. HR,
Payroll, Accounting, etc.
- Previous experience maintaining production applications.
- Focus on writing clear, maintainable, tested code.
- Experience with Git, continuous integration and regular deployments.
- Understanding and appreciation of UX and usability.
- Strong understanding of HTML/CSS.
- Experience with MySQL and relational data modeling.
- You must be a strong communicator who can explain complex ideas to anyone
regardless of background.
Preferred Skills:
- Experience with implementing designs produced in Figma or Zeplin.
- Ability and interest in mentoring junior engineers a plus.
- Excellent written communication skills and diligent ability to contribute to the team by
performing code reviews.
- B.S. in Computer Science, Computer Engineering, Software Engineering, or equivalent
experience.
- Understands basic accounting terms and principles.
Nice to Haves:
- Contributions to or active participation in the OSS community.
- Strong Github profile.
Who We’re Looking For:
- Someone who would be interested in improving corporate productivity.
- Individuals with the curiosity to explore new technologies, the willingness to learn new
things and who constantly challenge themselves.
- A positive outlook with a focus on solution-oriented problem solving, even when things
get tough.
- Individuals who thrive in a multicultural environment.
- Individuals who would like to work on Japanese products and services.
Read more
Espressif Systems India Pvt Ltd
Rifatul Siddique
Posted by Rifatul Siddique
Pune
5 - 12 yrs
₹10L - ₹45L / yr
Application Specific Integrated Circuit (ASIC)
ip
UVM
Verilog
upf
+3 more

About Company

 

Espressif Systems is a multinational, fabless semiconductor company established in 2008, with headquarters in Shanghai and offices in Greater China, India and Europe. We have a passionate team of engineers and scientists from all over the world, focused on developing cutting-edge WiFi-and-Bluetooth, low-power, IoT solutions. Among our popular products are the ESP8266 and ESP32 series of chips, modules and development boards. Espressif has opened a Technology Center in Pune(Baner), India, which will focus on embedded software engineering and IoT solutions development for our growing customers.

 

At Espressif, communication, collaboration and innovation are of paramount importance. That's why professionals and engineers from around the world have chosen to further their careers at Espressif Systems. They are passionate and committed to developing innovative products. And they are here to ensure that fast,secure and green IoT technology can be available to all. Come and join Espressif, so that you, too, can partake in Espressif's mission in the IoT industry.

 

BASIC QUALIFICATIONS

  • M.Tech/B. Tech in the field of VLSI/Electronics engineering. 
  • Proficiency in UVM/SV and C/C++ based functional verification 
  • Experience in UPF based low power design verification
  • Automation skills in PERL and/or TCL and/or Shell* 
  • Team player, with good problem solving and communication skills. 

 

JOB DESCRIPTION 

  • Drive functional verification at IP/SoC level using UVM/SV test bench
  • Work closely with design team to define comprehensive feature test plans
  • Perform functional and code coverage for logic verification sign-off
  • Must have worked on ARM/RISC-V CPU based designs
  • Must have performed gate level sim at SoC level
  • Pre and Post-silicon debug/validation experience will be a plus

 

INTERPERSONAL SKILLS:

  • Energetic, self-motivated
  • Pro-active, oriented on execution
  • Attentive to details and quality
  • Team player
  • Good communications and reporting skills
Read more
Ionos Networks
at Ionos Networks
2 recruiters
Rashmi Shastry
Posted by Rashmi Shastry
Bengaluru (Bangalore), Bengaluru (Bangalore)
3 - 7 yrs
₹4L - ₹15L / yr
Golang
Cassandra/Mongodb
REST
apache/nginx
skill iconJavascript
+1 more
Looking for seasoned web UI front-end/back-end engineer with experience with technologies that will help in designing key aspects for products web-backend and front-end from scratch. Experience: 5+ Technologies: Java, Golang, Cassandra/Mongodb, REST, apache/nginx, HTML/CSS, JavaScript
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos