Customer Success Manager

Job Summary

We are looking for a highly skilled Mobile Development Team Lead & Architect to lead and guide our engineering team in building scalable, secure, and high-performance mobile applications. This is a hands-on leadership role responsible for defining the technical vision, architecting end-to-end systems, and ensuring compliance with HIPAA/GDPR standards. You will drive architecture, mentor teams, and deliver robust mobile and backend platforms.

Key Responsibilities

Technical Leadership & Architecture

• Design and implement end-to-end architecture for mobile and backend platforms
• Define coding standards, best practices, and architecture guidelines
• Own technical roadmap, scalability strategy, and long-term platform vision
• Ensure high availability, performance, and reliability of systems

Team Management & Mentorship

• Lead and mentor cross-functional teams: Mobile (Flutter), Backend (Node.js), DevOps (GCP), Data (Solr/Neo4j)
• Conduct performance reviews, 1:1s, and support team growth
• Foster a collaborative and high-performance engineering culture

Project Execution & Delivery

• Translate business requirements into scalable technical solutions
• Oversee full SDLC: design → development → deployment → maintenance
• Ensure timely and high-quality product delivery

Compliance & Security

• Ensure platform compliance with HIPAA, GDPR, and security best practices
• Implement secure architecture, encryption, and access control
• Work closely with security and compliance teams

Required Skills & Qualifications

Experience

• 5+ years in software development with 2+ years in Team Lead/Architect role
• Experience building scalable, secure, production-grade mobile applications

Technical Expertise

Mobile: Flutter, Firebase, Cross-platform mobile architecture

Backend: Node.js, REST APIs, Microservices, Graph DB (Neo4j)

Cloud & DevOps: GCP, Docker, Kubernetes, CI/CD

Data/Search: Solr, Neo4j data modeling & optimization

Leadership & Collaboration

• Strong leadership, mentoring, and communication skills
• Experience working with product, UI/UX, and stakeholders
• Good understanding of Agile/Scrum methodologies

Preferred Qualifications

• Experience in Healthcare / Regulated industry
• Strong understanding of HIPAA & GDPR compliance
• Experience with automated testing (Mobile & Backend)
• Open-source contributions are a plus

Job Title: Sales Executive – HoReCa (Food Products)

Job Overview:

We are seeking a dynamic Sales Executive to drive business development within the HoReCa sector (Hotels, Restaurants & Catering). The role involves client acquisition, product demonstrations, sales generation, and building strong relationships with key decision-makers.

Key Responsibilities:

• Identify and acquire new clients within the HoReCa sector.
• Conduct sales meetings, presentations, and product demonstrations.
• Study and understand product benefits to match client needs.
• Organize trials, provide technical/culinary support, and convert into sales.
• Achieve monthly and quarterly sales targets through proactive lead generation.
• Conduct market research to explore new opportunities and trends.
• Coordinate with internal teams for smooth order fulfilment and client satisfaction.
• Prepare and maintain reports on sales progress and client interactions.

Requirements:

• Proven sales experience in HoReCa / food industry.
• Strong communication and relationship-building skills.
• Knowledge of food products/ingredients is preferred.
• Target-driven, self-motivated, and proactive.

 As a Sales Development Representative (SDR), you will be responsible for supporting the sales team by identifying, prospecting, and qualifying potential clients. This entry-level role is ideal for someone with 1-2 years of experience in sales development or customer-facing roles, who is looking to grow their career in SaaS sales. This position offers a fantastic opportunity to learn about SaaS sales processes, sharpen outreach skills, and build relationships with industry professionals. This position involves regular client interaction, both virtually and in-person, and requires travel. The day-to-day

Lead Generation and Outreach

● Research potential clients within target industries and initiate contact via email, phone, and social media channels.

● Qualify inbound and outbound leads based on initial criteria to identify high-potential opportunities for the sales team.

● Conduct discovery calls to understand prospect needs and determine fit with jhana.ai’s offerings. Pipeline Management

● Keep CRM records(e.g., Salesforce, HubSpot) updated with lead information, activities, and progress.

● Ensure timely follow-up with prospects and manage the lead handoff process smoothly with Account Managers.

Support Sales Strategy

● Work closely with the SDR team to align on messaging and outreach strategies that resonate with our ideal customer profiles (ICPs).

● Attend weekly meetings and actively participate in brainstorming and strategic discussions. Performance Tracking &Reporting

● Track personal outreach metrics (e.g., emails sent, calls made, meetings set) and meet or exceed weekly/monthly targets.

● Share insights from prospect interactions to help refine sales messaging and improve lead qualification criteria.

Qualifications & Skills

● Experience: 1-2 years in an SDR, customer service, or other client-facing role, ideally within the SaaS or technology industry.

● Strong Communication Skills: Excellent verbal and written communication skills with an ability to connect with people and convey value concisely.

● Adaptability and Resilience: Able to handle a fast-paced environment and manage constructive feedback, with a positive, solutions-oriented mindset

● Curiosity and Willingness to Learn: Strong interest in understanding customer needs and learning the sales process in depth.

● Organizational Skills: Ability to prioritize tasks effectively, manage time efficiently, and keep track of multiple interactions and leads.

● Tech-Savvy: Basic familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools (e.g., Outreach, SalesLoft). Comfortable with learning and using new software.

● Team Collaboration: Willingness to work closely with Account Managers, other SDRs, and Marketing to share insights and align on lead qualification strategies.

● Self-Motivated and Goal-Oriented: Driven to achieve targets, with a proactive approach to managing outreach and follow-up activities

. ● Understanding of SaaS Sales (Preferred): Basic knowledge of SaaS sales cycles and customer pain points, especially within legal or tech industries, is a plus.

Job Description:

We are seeking an experienced Full Stack React Developer who is passionate about building and maintaining scalable mobile and web applications. The ideal candidate will have a strong background in both front-end and back-end development, with expertise in React for web and React Native for mobile development. You will work closely with our founder to implement new features, optimize performance, and ensure the highest quality user experience across both platforms.

Key Responsibilities:

• Develop and maintain the front-end of our app using React for web and React Native for mobile.

• Build and manage the back-end services and APIs to support both the mobile and web apps, including database design and integration.

• Implement responsive design principles to ensure the app works seamlessly across various devices and screen sizes.

• Optimize the app for maximum speed and scalability.

• Integrate third-party services and APIs as needed.

• Troubleshoot and debug issues to ensure the apps run smoothly on both web and mobile platforms.

Requirements:

• Proven experience as a Full Stack Developer or similar role with a focus on React and React Native.

• Strong proficiency in JavaScript, HTML, and CSS.

• Experience with back-end frameworks (Node.js, Express, Firebase etc.).

• Proficiency in database design and management (Firestore, SQL, NoSQL).

• Experience with RESTful APIs and third-party integrations.

• Familiarity with version control systems (Git).

• Knowledge of responsive design principles and mobile-first development.

• Excellent problem-solving skills and attention to detail.

• Strong communication skills and the ability to work collaboratively in a remote team environment.

Preferred Qualifications:

• Experience in building and scaling e-commerce or rental platforms.

• Familiarity with cloud services (AWS, Google Cloud, etc.).

• Understanding of CI/CD pipelines and automated testing.

• Knowledge of UI/UX design principles.

Job Description

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development teams and product managers to ideate software solutions
• Good working knowledge of PHP MVC web frameworks (Symfony or Codeigniter or Laravel)
• Proficiency in JavaScript (or jQuery) programming.
• Relational database skills with MySQL
• Understanding of responsive CSS design frameworks such as Bootstrap.

Requirements and skills

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics, or relevant field

Interested candidates can share their CVs to shubhashish.dutta (at the rate) viswasi.com 

This role requires you to work with the marketing and design teams to build and manage the Xoxoday website using Webflow.  

• Design, develop, manage, build and maintain Xoxoday.com website using Webflow.
• Ensure the technical feasibility of UI/UX designs.
• Build reusable code and libraries that drive complex web applications.
• Optimize applications for maximum speed, scalability, SEO and responsiveness.
• Conduct testing of completed applications, websites and software to assess user experience.
  
  

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6+ years experience in developing websites using Webflow or WordPress.
• Must have worked on multiple international software/SaaS websites.
• Prototyping techniques and tools like Adobe XD, vector libraries, etc.
• Knowledge in Agile methodologies, Jira and On page SEO knowledge, page speed optimization a must.
• Strong background in design and UI/UX to perform intuitive and innovative user's interfaces.
• He/ She should be from a good design agency or marketing agency and must have handled prestigious clients.
• Experience in HTML/CSS/WordPress/JavaScript knowledge is a must.
• He/ She must have an ability to handle a team of graphic designers + developers to deliver website pages.
  
  
  

You will work with the product team of Xoxoday website.

A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.