
Primary/Essential Duties and Key Responsibilities:
- Proactively manage a portfolio of customers once the implementation phase is completed
- Develop and build strong relationships with key customer stakeholders
- Understand customers’ needs and priorities to optimize the use of the platform
- Identify new opportunities: up-sell, cross-sell, additional training
- Effectively communicate application features and product information for new releases and facilitate their adoption
- Be the voice of the customer and provide internal feedback on how we can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
- Resolve billing and Support inquiries in a timely and productive manner
- Coordinate small customer projects
Required Qualifications:
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers especially at the Executive level
- Exceptional oral and written communication skills and attention to detail
- Minimum 4-5 years experience
Travel Requirements:

About Ameyo
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RESPONSIBILITIES AND QUALIFICATIONS
Responsibilities
+ Design, build and maintain low latency, high-performance electronic trading platform components, with a focus on market data, exchange and client connectivity and risk controls.
+ Deliver continuous optimization for latency, scale and resiliency improvements.
+ Participate in system builds for various markets globally, have curiosity and interest in understanding market microstructure details, work closely with engineering, sales and product teams globally for successful delivery of projects.
+ Basic Qualifications
+ Bachelors or Masters degree in computer science or engineering or equivalent experience
+ 5+ years of professional experience developing deterministic high performance, low latency systems in python/C++ (counted in single digit microseconds)
+ Prior experience with FIX and binary exchange connectivity and market data protocols preferred
+ Strong knowledge of object oriented programming, data structures, algorithms and design patterns
+ Critical path analysis, performance optimization and hardware acceleration.
+ Linux systems programming experience including memory management, concurrent programming infrastructure, and the networking stack
+ Experience developing distributed architecture systems and messaging protocols
+ Strong analytical and problem solving skills
+ Comfortable in a fast-paced environment, self-motivated, results driven and commercially focused
Preferred Qualifications
+ Software development in python/C++ in the context of high performance (low- latency, high-throughput) real-time computing.
+ Familiarity with STL and C++11 language extensions, Boost
+ Network programming (sockets, TCP/UDP/Multicast protocols)
+ Multi-threading, concurrent programming
+ Intimate knowledge of compilers, flow of data at hardware level (memory/ caches, buses) + Some experience with FPGA or other hardware acceleration technologies
+ Experience processing large static datasets as well as high volume ticking data sources
+ Over 3 years' experience in Financial industry (Plus)

FULL STACK DEVELOPER
Skills Required:
- The ideal candidate should be hands-on, creative and passionate for new technology in Angular, NodeJS, AWS, MVC and enjoys collaboration, love software programming/coding and carries appetite for learning and sharing knowledge to make an impact on project delivery.
- Experts in multiple technologies such as Modern Java Script framework (preferably Angular 2 and above), Plain old Vanilla Java Script, MVC, jQuery, Web API, Node.JS, AWS, HTML, CSS etc. across software engineering, security, data interchange, data management (No Sql and Relational Database) etc.
- Must have good understanding of TypeScript, Materialized CSS, Sass, Less etc.
- Good to have Task Runners (Grant, Gulp, Webpack), Transpilers like Babel.
- Guide and mentor reporting team and create high performing technology teams.
- Monitor module progress and ensure regular publishing of status report and quality matrices to track the risks work to actively to resolve/mitigate the same.
- Solid understanding of the practical application of agile development methods and leading software development teams in an Agile/Lean/Continuous Delivery environment.
- Solid understanding and experienced of verson control systems like Git, GitHub, BitBucket, SVN etc.
- Should be passionate, voracious continuous learner who keeps up with the latest trends, tools, and technologies in the industry.
- Understands all times, technical depth and client expectation to maintain check on project health, monitors critical path items, risks and impact to timelines.
- Proficient communication/interactive skills
Key Skills:
Angular, MongoDB, Node.JS, MVC Architecture, HTML5, CSS, jQuery.
What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication

