Customer Success Manager

at Ameyo

DP
Posted by Pallavi Gupta
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Gurugram
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4 - 8 yrs
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₹8L - ₹15L / yr
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Full time
Skills
Customer Success

Primary/Essential Duties and Key Responsibilities:

  • Proactively manage a portfolio of  customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders 
  • Understand customers’ needs and priorities to optimize the use of the platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how we can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Required Qualifications: 

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.
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About Ameyo

A Front-runner In Innovation and Leader in Customer Experience & Contact Center Solutions.

Since its inception, Ameyo has been a front-runner in innovation and has always had a futuristic outlook with an aim to simplify customer interactions and overcome business challenges. Over the years, our solution and services have been adopted by various enterprises and mid-sized organizations in the domain of contact center, collection, customer experience, case management among others. Our transgression into Chatbots and Artificial Intelligence (AI), the customer service channel of the future is an ode to our commitment to always stay ahead in the sphere of Customer Experience and Omni-channel Customer Solution

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Founded
2003
Type
Product
Size
500-1000 employees
Stage
Profitable
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SHIFT : US Shift

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Arjun Vaidya
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