Customer Success Manager

• Teaching: Delivering lectures, designing course materials, and guiding students in psychological theories and applications.
• Research: Conducting studies, publishing papers, and contributing to advancements in psychology.
• Mentorship: Advising students on academic and career paths, supervising research projects, and fostering intellectual growth.
• Administrative Duties: Participating in departmental meetings, curriculum development, and university initiatives.

Looking for a candidate who can join us immediately and would like to hire a individual contributor and also can adapt as a team-player.

What we are looking for:

• Hands-on experience with key development technologies including Java, J2E, Springboot, React, HTML/CSS/Javascript. Others such as Python, Angular would be beneficial.
• Knowledge of databases, integration architectures/patterns and data modelling essential.
• API best practices, application servers, cloud services (especially AWS) and code quality/secure development all essential. Generative AI knowledge is a must.
• Experience of DevOps, CI/CD and source control tools and best practices required.
• Able to work collaboratively to create POCs and provide technical recommendations for solutions to problems with supporting evidence.
• Excellent written and verbal communication skills needed to effectively collaborate with cross functional teams.
• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects with the Ability to balance business priorities with technical requirements and manage multiple tasks under tight deadlines.

Responsibilities:

• Be a strong individual contributor in all aspects of software development lifecycle following agile methodologies (Analyze, design, develop, test, debug, and deploy phases of development projects) to deliver high quality solutions that meet business requirements.
• Experience in working with multiple application environments, and support business continuity across multiple geographic regions inclusive of Implementing DevOps culture, and use of tools to ensure Continuous Integration and Continuous Delivery for application deployment and adhering to S&P security requirements for vulnerability remediation.
• Perform reviews and integration testing to assure code quality and security standards are met. 
• Support the user base, assisting with tracking down issues and analyzing feedback to identify product improvements; Gather information and feedback from end users to understand and develop project requirements.
• Understand and commit to the culture of S&P Global: the vision, purpose, and values of the organization. 

About Company

With a rich legacy of 40 years in fostering world-class academic excellence and over 100,000 alumni across the globe, our client is one of the premier institutions of higher learning in India offering Undergraduate, Postgraduate, Diploma, and Ph.D. programmes.

Uniquely positioned as one of the first universities across the world that offer the highest standard of professional education ingrained with the postulates of peace studies, the university enables an inclusive culture of dignity, fairness, and respect amongst its students, grooming them into future-ready, responsible citizens of the world.

About the role

• Provide Strategic Vision for University to define medium- and long-term Human Resource direction and priorities.

• Lead on developing, communicating and successfully delivering the University’s HR strategy, including inspiring continuous performance improvement

• Build a dynamic and forward-looking approach to the University’s HR capability development with strong intellectual leadership, understanding and harnessing the University’s comprehensive subject range, in the context of a best HR practices.

• Ensure operational excellence and sustainability.

Roles & responsibilities

Strategic

• Devise HR strategies aligned to University’s vision and mission

• Establish HR roadmap aligned to HR strategies

• Play key role in facilitating the change across organization

• Advice and guide management on strategic alignment require with the growth of University.

• Establish framework which is sustainable, scalable in all areas of HR function

• Designing and executing all the HR policies and procedures of the University.

• Focus on employee capability building through - Conducting the training need analysis (initially nonteaching and later FDP’s for teaching staff).

Research Development

• Create activities around employee engagement and career progression

• Facilitate going forward leadership development, succession planning, High potential development program etc…

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

Financial and Budget

• Propose HR Budget and financial strategies focusing employee engagement

• Ensure the budget is used in the best possible way and is adding value as ROI

• Incorporate in the budget provisions leading to “Employer of Choice”

Collaborations

• Be employee advocate & champion within all the institutions under the umbrella of University

• Represent University on professional bodies of repute helpful in further branding university

Operational

• Create activities around employee engagement and career progression

• Conducting HR Audit of all HR processes periodically.

• Create HR dashboard showcasing HR performance to management on monthly basis

• Develop the training calendar and execute the training programs as per the TNA.

• Develop the employee welfare schemes.

• Design employee engagement activities.

• Design HR manual and employee handbook.

• Develop through induction and ensure each new joinee is gone through the induction process.

• Develop result oriented Performance Management System (Yearly appraisal and competency mapping at each level).

• Develop various incentive schemes for the employees.

• Participate and take responsibility during social initiative programs

• Compensation & Benefit Management

• Statutory & Regulatory Compliances Management

• Employee Grievances handling and satisfactory resolution

External Representation

• Represent Institute in various professional bodies, conferences and seminars in order to increase project the image of best employer and the institute’s visibility at the regional and international levels

• Remain abreast of the best practices in the field of Human Resources

Requirements

Minimum Qualification & Experience

• MBA from ISB/institute of repute

• 15 to 20 years of experience in Human Resource, preferable from education sector (Female candidates preferred)

Substantial leadership and management experience

• The personal characteristics to have a substantial experience and a successful record of senior leadership at corporate level in a large and complex organisation.

• Evidence of developing, communicating and executing a vision and strategy in a complex organisation, Proven Transformation Leadership in a sizeable organisation

• Demonstrated personal leadership of creating new benchmark of performance and have proven record of performance improvement and change at an organisational level;

• Financial acumen and experience, and commercial awareness, which demonstrate the ability to strategically manage, optimise and be accountable for the management of resources

• A proven track record of developing leaders and leadership teams, and the ability to work effectively with those teams;

• A commitment to the highest standards of governance, experience of working effectively with governing bodies or boards and external members, and the ability to operate confidently and effectively in an externally regulated environment

Intellectual credibility

• A high level of intellectual credibility, with a strong academic or other intellectual profile, in order to lead, engage with, and gain the respect of staff, demonstrating curiosity and interest in the broad range of HR disciplines.

Personal attributes and style

• A strong commitment to university and its vision, ambitions, and values

• The ability and confidence to lead and work effectively with an experienced and capable senior leadership team, empowering leaders at all levels to deliver the Division’s ambitions;

• The ability to relate to and communicate effectively with staff at all levels in the Division, engaging them with the University’s vision and plans; n

• A personal commitment to and record in effective and respectful partnership working across all staff groups;

• Sound judgement and the ability and courage to make difficult but informed decisions, including on challenging issues;

• Exceptional personal and public communication and relations

Responsibilities

·       Integration of user-facing elements developed by front-end developers

·       Build efficient, testable, and reusable PHP modules

·       Solve complex performance problems and architectural challenges

·       Integration of data storage solutions {may include databases, key-value stores, blob stores, etc.}

Requirements:

·       Bachelor's degree in Computer Science/ B.E/B.Tech/M.C.A or related field

·       Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, etc depending on your technology stack}

·       Understanding the fully synchronous behavior of PHP, MVC design patterns and object-oriented PHP programming

·       Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Understanding accessibility and security compliance (Depending on the specific project)

·       Understanding fundamental design principles behind a scalable application

·       User authentication and authorization between multiple systems, servers, and environments

·       Creating database schemas that represent and support business processes

·       Familiarity with SQL/NoSQL databases and their declarative query languages

·       Proficient understanding of code versioning tools, such as Git

Responsibilities

• The employee will be Spocsperson for all back office activities for one of our client
• Responding to queries via mail and inbound calls.
• Generating bulk offer letters and salary slips and sending them on mail
• Documentation , updating of details and onboarding of received data in master file.
• Verification of bank details.
• Sharing and maintaining database of Esic and PF to employees.
• Updating Nominee details and family details of employees
• Any other back office and data maintenance activities as required in future.
• Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.

Key Skills Required

• Excellent hands on practice on working on Ms Excel
• Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
• 30 -40 wpm per minute typing skills are mandatory
• 1 -2+ years’ experience as database management or MIS Executive
• Candidates who have experience in customer service while maintaining database and working on excel will be preferred
• Satisfactory communication skills in English to respond queries on mails.
• Person who is dedicated towards his work and understand his duties

Job Location – Paldi , Ahmedabad

Salary – 15000-20000

TechUnity is looking for a highly motivated and skilled React JS / React Native software developer who is comfortable with both front and back-end programming. Developer will be designing and implementing attractive and intuitive Web-based user interface and developing backend services to support front-end requests. Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Other Responsibilities:

· Seeing through a project from conception to finished product

· Designing and coding of frontend web architecture

· Designing user interactions on web pages

· Developing backend server architecture

· Creating specification for servers and databases needed

· Ensuring responsive performance of applications.

· Designing and developing APIs.

· Meeting both technical and consumer needs.

· Staying abreast of developments in web applications and programming languages

· Good problem-solving skills.

· Excellent verbal communication skills

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success