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Customer Success Manager
Customer Success Manager
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Customer Success Manager

Pallavi Gupta's profile picture
Posted by Pallavi Gupta
4 - 8 yrs
₹8L - ₹15L / yr
Gurugram
Skills
Customer Success

Primary/Essential Duties and Key Responsibilities:

  • Proactively manage a portfolio of  customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders 
  • Understand customers’ needs and priorities to optimize the use of the platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how we can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Required Qualifications: 

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Ameyo

Founded :
2003
Type :
Product
Size :
500-1000
Stage :
Profitable

About

Ameyo offers a CX rich solution that is scalable, easy to use, agent-friendly yet affordable. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are Fusion CX, Omni, Voice, Collect, Emerge, Engage
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