Data Engineer

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Position: Salesforce Developer

Company: REI Systems India Pvt Ltd www.reisystems.in

Location: Baner, Pune

Job Description

Looking for a technically savvy Salesforce Developer with min. 3 years of experience exclusively in Salesforce platform with experience in Force.com implementation and product development projects.

The Salesforce Developer is expected to work as a team player and also an individual contributor taking ownership of all technical aspects involved in end-to-end implementation of Salesforce projects – primarily development using Lightning Component, Visual Force and Apex, Triggers, API integration, Data Migration, Deployment & Release, Analysis, Design and Documentation.

Experience: Min. 3 years in core Salesforce with customization & coding experience.

Skills & Experience

•      Must have: Experience in Apex, Triggers, customization, coding

•      Good to have: Aura Development, LWC, Salesforce Admin, Apex, Visualforce, JavaScript, Angular

•      Strong in OOPs concepts, VisualForce, Apex programming – Classes, Triggers, SOQL, SOSL, SOAP/REST API, Test Classes

•      Working knowledge of Bulk Triggers, API based integration, Batch Apex

•      Well versed in at least two of the following - HTML/CSS, XML, JavaScript, JQuery etc.

•      Data modeling skills – Object modelling, Object relationships, junction objects, Schema Builder

•      Well versed in Sales Cloud, Service Cloud, AppExchange software, Chatter

•      Systems integration and implementation experience with external databases or third party systems like MS SQL Server, Oracle, SAP, Magento, SharePoint, Box.com, Amazon Cloud Drive, Google Drive integration etc.

•      Must have accomplished SFDC certification - DEV401 or DEV501.

•      Experience in data migration from other CRM software (at least one) - Siebel, SAP, ACT, PeopleSoft, NetSuite, etc.

•      Strong experience in writing effective code, unit testing, test classes, code coverage, build & deployment through change sets, Eclipse based Force.com IDE, migration tools

•      Functional & Admin Skills – Configuration, Customization, User Management, Security Access, Reports, Dashboards, Workflows, Approvals, Page Layouts, Record Types, Assignment Rules, Validation Rules, Object Relationships, Schema Builder, Desktop integration, Mobile integration, Data Import/Export, data management tools – data loader, workbench etc.

•      Strong in problem solving, analytical skills with ability to learn quickly, adapt with priorities and business needs and self-organized with project delivery consciousness

•      Strong communication skills – must be clear and effective in both written and verbal communication

Responsibilities

•      Analyze and review business, functional, and technical requirements

•      Document and develop code according to specifications and standards

•      Prepare test data and plan and conduct basic unit or module testing

•      Provide support for quality assurance testing and defect resolution

•      Participate in project team meetings and communicate effectively with peers, architects, system analysts,

•      Business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

•      May be required to be on call to provide support on a need-to basis

•      Accountable for systems analysis, technical design, coding, unit testing, data quality and documentation of the assigned project(s)

•      Work closely with Solution Architect, Business Analyst, Junior Developers, QA team

•      Play key role in development activities to build customized solutions

•      Responsible for code quality, build, deployment and release management activities

•      Participate and/or lead the project related meetings with customer representative and internal/external stakeholders

•      Actively participate in requirements gathering, UAT support, Deployment & Release activities and also should provide Customer Training as and when required

•      Must be a self-starter, quick learner, organized, committed, able to work on multiple priorities and flexible as per project needs.

•      Follow and recommend best practices – coding standards and development procedures

•      Document functional requirements, technical requirements, development processes and any other duties assigned on demand as per project requirements

•      Actively contribute, guide and participate in training other developers – knowledge sessions, best practices, innovative ideas etc.

Education and Training

•      Bachelor’s degree in computer science or a related field required.

•      Masters’ degree in Computer Science or a related field preferred.

Other Desirable Skills (Not mandatory)

•      Programming languages/frameworks such as Java/JSP/PHP/C#.Net, JSON, JQuery, AJAX is an added advantage

•      Strong skills in data management including data capture, warehousing, segmentation, mining, storing, cleansing and security

•      Knowledge of third party continuous integration tools like Jenkins, Cruise Control etc.

•      Having Sales Cloud/Service Cloud implementation Consultant certification is an added advantage

•      Experience in any of the Version Control tools like Github, Subversion, Perforce, SfOpticon etc.

•      Familiar with SDLC Agile (Scrum) project methodologies

Interested candidates can share below details:

1. Total experience & Relevant experience in Salesforce Developer? Any experience in LWC?

2. Current CTC & Expected CTC:

3. Notice period. How immediately can you join us?

4. Are you holding any other offers? If yes, How much?

5. Location

6. Do you have a personal laptop/Desktop in good working condition?

We are a learner-centric global EdTech company that transforms people's passion into profession through new-age, future-ready and industry-relevant education. We equip learners with cutting-edge skills and qualifications so they can #StayRelevant in a transforming global landscape.

We are looking for an Admission Counsellor who can join our young and vibrant team. If you are someone who has the gift of the gab and wants to transform the higher education sector, we would love to hear from you. As part of our team, you will be in the forefront of transformative initiatives in higher education and a valuable resource who will directly contribute to and benefit from our growth.

Roles and Responsibilities:

● Connect daily with 80-100 working professionals on calls accordingly and make prospectives via CRM database provided to every individual.(Minimum 120 minutes of talktime.)

● Understand each student's area of interest, build rapport and identify avenues of upskilling.

● Provide comprehensive information about available programs to students via phone calls, emails, WhatsApp, etc.

● Diligently complete daily tasks and achieve monthly targets. Qualifications:

● Excellent communication skills and the ability to steer conversations. ● Bachelor's degree in any discipline.

● Candidates from the Education, Insurance, EdTech, BPO, KPO and BFSI sectors will be given preference.

● Freshers can also apply. 

Responsibilities:

• Investigate technologies and solutions which help the team achieve deliverables and results.
• Working with business process analysts and technical leads to derive conceptual designs and solutions.
• Assisting project managers with sizing estimates and work-breakdown structures.
• Develop and unit test software within teams of varied sizes and geographical distributions.
• Benchmarking and load testing developed modules and integrated applications.
• Assisting quality assurance team in the conduct of solution testing.
• Documenting software specifications and requirements.
• Working with infrastructure teams to define and establish application environments and implementation of software applications.
• Provide post-implementation support for developed software applications and solutions.

Measures of Success:

• The delivery of software solutions that meets requirements and are within budget and project timeline.
• Achieves good quality development metrics and standards that are aligned with industry best practices.
• 
  Skill Requirements:
• Knowledge of General Open System / Distributed systems platforms
• Knowledge of cloud service like AWS, Azure, GCP
• Experience in developing and implementing Restful APIs
• Good understanding of Network ports/Transfer protocols.
• Ability to process/analyze large amounts of data and logs.
• UI and Backend Development experience (Full stack).
• 6+ years of experience in software development within Linux environment; with a strong focus on development using JAVA, Javascript, C and BASH shell & Python scripting.
• Experienced in structured and agile development methodologies.
• Experienced in load testing and benchmarking tools such as JMeter, Loadrunner, etc.
• Experienced in Linux-based database technology and versed with stored procedures.
• Experienced in web services developments using XML, SOAP, JSON.
• Knowledge of application security setup using common security standards like SSL, TLS, secured ciphers, etc.
• Experienced with software versioning control using GIT.

Soft Skills:

• Strong interpersonal and communication skills.
• Strong problem solving and analytical skills.
• Self-motivated and detail-oriented with a desire to design and develop top quality software products.

Basic Qualifications for Consideration:

• Bachelor’s Degree in Computer Science or related
• Minimum 4 years of experience

Responsibilities 

• Convert wireframes into rich interactive prototypes. 
• Work with backend development team to integrate front end code. 
• Understand business requirements and convert into functional specifications. 
• Participate in architecture and technical level discussions and takes initiative. 
• Passion for web design and eager to learn and implement the latest trends.
• A focus on delivering high-quality code through strong testing practices
• Working on Information architecture and Designing wireframes and prototypes.

Skills Required:

• 4+ years of commercial-grade web/front-end development experience.
• Strong experience in JavaScript, ideally ES6 or ES7, Node.js, building Single Page Web Applications with modern frameworks (Angular or AngularJS, React, Vue).
• 2+ years hands on experience with frameworks like react/relay/Redux/node.
• 2+ years with JS build tools like grunt,webpack,gulp etc.
• Knowledge in ES6, Webpack is a plus.
• Experience in creating web applications with delightful user experience.
• Experience working with REST APIs.
• Experience in TDD, Writing Clean & Readable code.
• Experience in Version control - Git.
• Awareness of cross-browser compatibility issues and client-side performance considerations 
• Experience in creating responsive pages and cross-browser support.
• Ability to clearly communicate thoughts and ideas by rapid prototyping.
• Debugging skills, familiar with debugging tools of all major browsers.

Nice to Have:

• Prior experience in Fintech Startups
• Knowledge of Node.js, Express js, AWS (EC2, S3, Elasticsearch)
• Knowledge and working experience with MongoDB, NOSQL