Technology Lead

Job Title : Angular Developer

Location : Gurgaon (Work from Office)

Experience : 2+ Years

Employment Type : Full-time

Job Description :

We are seeking a highly skilled Angular Developer to join our team in Gurgaon.

Key Responsibilities :

• Develop, optimize, and maintain Angular-based applications.
• Work closely with backend developers to integrate RESTful APIs.
• Design and implement responsive UI components for web applications.
• Write clean, maintainable, and well-documented TypeScript and JavaScript code.
• Ensure cross-browser compatibility and optimize application performance.
• Conduct code reviews and mentor junior developers.
• Troubleshoot and resolve issues related to UI/UX performance.
• Stay updated with the latest trends and best practices in front-end development.

Required Skills & Qualifications :

• 2+ Years of experience in Angular (version 8+).
• Strong proficiency in TypeScript, JavaScript, HTML5, CSS3, and SCSS.
• Experience with RxJS, NgRx, or other state management libraries.
• Proficiency in consuming RESTful APIs and integrating front-end applications with backend services.
• Strong understanding of responsive web design and cross-browser compatibility.
• Experience with Unit Testing (Jasmine, Karma) is a plus.
• Knowledge of Agile methodologies and familiarity with tools like JIRA, Git, and CI/CD pipelines.
• Excellent problem-solving skills and the ability to work collaboratively in a team environment.

Preferred Skills :

• Familiarity with Progressive Web Apps (PWA).
• Experience in working with Material Design and third-party UI libraries.
• Exposure to Cloud technologies (AWS, Azure, or GCP) is a plus.
• Understanding of Micro Frontend architecture.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

As a Data Engineer, your role will encompass: 

• Designing and building production data pipelines from ingestion to consumption within a hybrid big data architecture using Scala, Python, Talend etc.   
• Gather and address technical and design requirements.  
• Refactor existing applications to optimize its performance through setting the appropriate architecture and integrating the best practices and standards. 
• Participate in the entire data life-cycle mainly focusing on coding, debugging, and testing. 

• Troubleshoot and debug ETL Pipelines. 
• Documentation of each process. 

Technical Requirements: - 

• BSc degree in Computer Science/Computer Engineering. (Masters is a plus.) 
• 2+ years of experience as a Data Engineer. 

• In-depth understanding of core ETL concepts, Data Modelling, Data Lineage, Data Governance, Data Catalog, etc. 
• 2+ years of work experience in Scala, Python, Java. 
• Good Knowledge on Big Data Tools such as Spark/HDFS/Hive/Flume, etc. 
• Hands on experience on ETL tools like Talend/Informatica is a plus. 
• Good knowledge in Kafka and spark streaming is a big plus. 

• 2+ years of experience in using Azure cloud and its resources/services (like Azure Data factory, Azure Databricks, SQL Synapse, Azure Devops, Logic Apps, Power Bi, Azure Event Hubs, etc). 
• Strong experience in Relational Databases (MySQL, SQL Server)  
• Exposure on data visualization tools like Power BI / Qlik sense / MicroStrategy 
• 2+ years of experience in developing APIs (REST & SOAP protocols). 
• Strong knowledge in Continuous Integration & Continuous Deployment (CI/CD) utilizing Docker containers, Jenkins, etc. 

• Strong competencies in algorithms and software architecture. 
• Excellent analytical and teamwork skills. 

 Good to have: - 

• Previous on-prem working experience is a plus. 
• In-depth understanding of the entire web development process (design, development, and deployment) 

• Previous experience in automated testing including unit testing & UI testing. 

• Translation of complex functional requirements into technical requirements
• Design, develop and maintain complex systems using best of the breed development practices and technology.
• Responsible for the overall software development life cycle.
• Delivery of High Quality & Scalable systems and applications with a sharp focus on timelines.
• Being on the lookout for bettering the software engineering practices and tools within the organization
• Collaboration with other stakeholders to provide robust and well-rounded solutions
• Report on the status of product delivery and quality to management, customer support and product teams.

• Experience of 5+ years in designing & developing highly scalable, performant web applications
• Strong programming, debugging, and problem-solving skills
• Strong Computer Science Fundamentals (Data structures and Algorithms)
• Sound understanding of object-oriented programming and excellent software design skills.
• Good experience of Restful services using Java Springboot
• Strong understanding of database design and SQL (PostgreSQL / MySQL) development
• Good to have knowledge of NoSQL technologies like Redis, MongoDB, Cassandra or any other NoSQL database
• Knowledge of design patterns and good to have experience of large-scale applications
• Should have experience in Apache Kafka, RabbitMQ, SQS or other Queueing systems.
• Experience of working with Amazon Web Services (AWS), Google Cloud Computing (GCP) would be considered as an advantage
• Experience of developing with Serverless Model will be an advantage.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

1. Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
2. Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
3. Implement UI development principles to ensure that the product client-side serves at scale.
4. Review and optimize app usage by monitoring key metrics and rectifying the issues proactively.
5. An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
6. Developers should be team player or should work individually when required.
7. Developer should work parallel to backend developers.

1. 1 to 2 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
2. Proficiency in HTML, CSS, JavaScript, and jQuery.
3. Good understanding of APIs and how to use them to get the work done fast.
4. Proficiency in writing clean and optimized code.
5. Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
6. Experience debugging using popular JavaScript-based tools like Chrome Developer Console.
7. Knowledge of ReactJs/VueJs & Python will be a plus