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Customer support service
Customer support service
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Customer support service

Prerna Mittal's profile picture
Posted by Prerna Mittal
0 - 2 yrs
₹3L - ₹4.5L / yr
Ground Floor, Vajram Esteva, 57/4 Marathalli, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103
Skills
Communication Skills
Customer Support
Healthcare
Typing

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

 

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services.
  • Service customers seeking support with their monthly healthy benefit package.
  • This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
  • Customers will seek help with replacement cards, balance checks, and contact information updates.
  • Successful associates can distinguish varying levels of customer complexity & communicate effectively.
  • Ensure compliance with HIPAA and other healthcare regulations.
  • Resolve customer queries efficiently while maintaining professionalism.
  • Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

  • Strong verbal and written communication skills.
  • Ability to handle customer inquiries with empathy and professionalism.
  • Basic knowledge of healthcare processes and medical terminologies (preferred).
  • Problem-solving and multitasking abilities.
  • Cognitive and Behavioral Assessment: Traitify – Medium or High
  • Language Proficiency: Emmersion – B1 CEFR score
  • Typing Test: 25 WPM at 95% accuracy
  • Familiarity with CRM software or call center tools (a plus).


Educational Qualification:

  • Bachelor’s degree in any field.


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About Resultscx

Founded :
1990
Type :
Services
Size :
5000+
Stage :
Profitable

About

N/A

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