We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound calls related to healthcare services.
- Service customers seeking support with their monthly healthy benefit package.
- This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
- Customers will seek help with replacement cards, balance checks, and contact information updates.
- Successful associates can distinguish varying levels of customer complexity & communicate effectively.
- Ensure compliance with HIPAA and other healthcare regulations.
- Resolve customer queries efficiently while maintaining professionalism.
- Maintain records of patient interactions and escalate complex cases when needed.
Required Skills:
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with empathy and professionalism.
- Basic knowledge of healthcare processes and medical terminologies (preferred).
- Problem-solving and multitasking abilities.
- Cognitive and Behavioral Assessment: Traitify – Medium or High
- Language Proficiency: Emmersion – B1 CEFR score
- Typing Test: 25 WPM at 95% accuracy
- Familiarity with CRM software or call center tools (a plus).
Educational Qualification:
- Bachelor’s degree in any field.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Strong customer success manager , key account manager profiles
Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients
Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts
Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations
Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership
Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping
Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.
Mandatory (Company): B2B SaaS Product companies
Project Manager
Job Responsibilities:
• Accomplishes Project objectives by managing team; planning and evaluating Project activities.
• Maintains staff by recruiting, selecting, orienting, and training employee
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Coaches, counsels, and disciplines team.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
Qualities:
• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback
Educational qualification: • Masters degree in finance or equivalent
• Proficiency in office applications
• Minimum 3 years’ experience
Role Overview:
The SEO Analyst is responsible for optimizing the organization’s online presence by improving search engine rankings, driving organic traffic, and enhancing user engagement. This role requires expertise in SEO strategies, analytics, and a strong understanding of mental health-related content to ensure alignment with the organization’s mission.
Key Responsibilities:
- SEO Strategy Development and Execution:
- Develop and implement effective SEO strategies to improve website rankings and increase organic traffic.
- Conduct keyword research to identify high-value terms relevant to mental health services and integrate them into the content strategy.
- Content Optimization:
- Collaborate with content teams to optimize on-page elements, including meta tags, headers, and keywords.
- Ensure that content adheres to SEO best practices while maintaining accuracy and sensitivity in mental health-related topics.
- Performance Monitoring and Reporting:
- Monitor website performance using tools such as Google Analytics, Google Search Console, and other SEO software.
- Analyze data to evaluate the effectiveness of SEO efforts and provide regular reports to the marketing team.
- Technical SEO Management:
- Conduct technical audits to identify and resolve issues affecting website performance, such as page speed, mobile usability, and broken links.
- Ensure the website is optimized for search engine crawlers and adheres to the latest algorithm updates.
- Competitor and Market Analysis:
- Conduct competitive analysis to identify trends, opportunities, and gaps in the market.
- Research emerging SEO techniques and tools to maintain a competitive edge in the mental health sector.
- Local SEO:
- Develop and manage local SEO strategies to enhance visibility in specific geographic areas.
- Optimize Google My Business profiles and manage location-based search strategies.
- Collaboration and Training:
- Work closely with content creators, developers, and social media teams to align SEO initiatives with broader marketing goals.
- Provide training and guidance to team members on SEO best practices.
Qualifications and Requirements:
Education:
- Bachelor’s degree in Marketing, Computer Science, or a related field.
Experience:
- 2–5 years of experience as an SEO Analyst or in a similar role.
- Proven experience in optimizing content for the mental health or healthcare sector is mandatory.
Skills and Knowledge:
- Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, and Ahrefs.
- Strong understanding of technical SEO, keyword research, and link-building strategies.
- Familiarity with content management systems (e.g., WordPress).
- Knowledge of HTML, CSS, and basic coding practices is a plus.
- Excellent analytical and problem-solving skills.
Personal Attributes:
- Strong attention to detail with the ability to manage multiple projects simultaneously.
- Excellent communication and collaboration skills.
- Sensitivity and awareness when working with mental health-related content.
Key Competencies:
- Expertise in SEO strategies and best practices.
- Data-driven decision-making and performance analysis.
- Ability to adapt strategies to the unique needs of mental health-related audiences.
- Strong alignment with the organization’s mission to promote mental health awareness.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptWhat You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.
● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)
● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills. Nice to have
Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with devops, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning and NLP will be a plus.
Benefits
● Competitive salary.
● Work from anywhere.
● Learning and gaining experience rapidly.
● Reimbursement for basic working set up at home.
● Insurance (including a top up insurance for COVID).
Location Remote - work from anywhere.
About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada. Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
Job Brief
QwikSkills is seeking an extremely knowledgeable Azure Cloud Engineer with a passion for problem-solving. You will make recommendations and help to create and maintain cloud services for developers that use this infrastructure for their software. You will need great collaboration and communication skills as you will spend a large part of your role interacting with developers and non-technical stakeholders.
Who We Are
QwikSkills is a one-stop platform to learn & practice hands-on cloud skills, cloud certification preparation and practice needs. We offer affordable world-class online certification practice tests and hands-on cloud labs for individuals as well as teams for AWS, Google Cloud, Azure, VMware etc.
As an Azure Cloud Engineer, your responsibilities include:-
- Developing and deploying Cloud solutions in collaboration with the cloud team.
- Managing and maintaining Cloud Labs portfolio.
- Creating, debugging, testing, and documenting Cloud Labs.
- Identifying, analysing, and resolving Cloud infrastructure vulnerabilities and application deployment issues.
- Regularly reviewing existing systems and making recommendations for improvements.
- Generating curriculum for technical training.
- Working with the internal team to design, own, and deliver advanced training courses.
- Handling a group of 50-100 mentees/students and constantly guiding them through the course curriculum.
What We Are Looking for, in a Candidate
- Energy and enthusiasm to work in a fast-paced start-up culture
- Valuable degree in Computer Science or other technical discipline or equivalent
- Good understanding of the various Azure services and how they work together
- Superior programming knowledge, Python needed
- Good creativity and ideas for creating new Lab content that is engaging, relevant, and useful for the learners
- Good understanding of finding quality content for Labs Doc Creation
- Demonstrable problem-solving skills and logical thinking techniques, and have excellent attention to detail
- Excellent teamwork/collaboration skills
- Effective time management skills
- Proven work experience in a similar role
Fringe Benefits of Working with Us
- Assured winsome compensation
- An inclusive team of like-minded professionals
- An energetic and positive working space
- Collateral creative freedom
- Personal and professional development
- A major scope for career progression
Role : ServiceNow (ITSM +HRSD) Developer
Qualification :Bachelor's degree in computer science, Information Technology, or a related field.
Experience : 5 to 8 years
Location: Remote
Responsibilities:
- Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
- Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
- Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
- Integrate ServiceNow with other systems and external platforms using APIs and web services.
- Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
- Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
- Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
- Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
- Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
- Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
- Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.
Qualifications:
- Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
- Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
- Experience with ServiceNow integration using APIs and web services.
- Familiarity with ITIL and HR processes, policies, and compliance requirements.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
- Experience with Agile development methodologies.
What you will do:
- Partnering with the finance and benefits team to administer payroll and benefits
- Ensuring 100% statutory compliance of the store through attending monthly audits, follow up on non-compliance, vendor checks etc.
- Being the custodian of all labor notices for the store and aligning with all internal and external stakeholders to ensure timely response and closure of these notices
- Spreading awareness among the employees about gender sensitization
- Managing data and analysis to help stakeholders with relevant information on a need basis
Desired Candidate Profile
What you must have:- Knowledge of HR processes and 3 to 4 years of experience in working in a fast paced startup environment
- High levels of discretion, integrity and confidentiality
- Proven ability to build strong partnerships and work collaboratively with managers, leaders and HR colleagues
- A deep knowledge of HR programs and practices, including applicable state and federal employment laws and regulations
- Great knowledge on Excel and other MS and G-suite Applications
- Openness to learning
- Ability to function in an unstructured environment with attention to detail and strong interpersonal skills
- Flexibility with changing requirements
- Basic knowledge of Oracle Forms and reports - (Must)
- Good experience on SQL*Loader.
- Should Knowledge on Agile / Scrum.
- Handled errors using Exception Handling extensively for the ease of debugging and displaying the error messages in the application.
- Using SQL developer tool we debugged the code and unit test
- Knowledge of oracle programming
- MySQL, Oracle,
- Knowledge of Unix platform
- PostgreSQL
- advance database knowledge.
- Writing PL/SQL and PL/MySQL
- Coding support
- Debugging & Project module management
- Deployment and fine-tuning as per team lead.
Ø Deliver product value propositions and presentations to customers tuned to customer and industry needs
Ø Attend meetings with sales & business development managers; serve as a technical expert
Ø Put together business cases for the sales teams to support their proposals and assist Sales Team in Qualifying Prospects
Ø Attend to customer requests for information on RFIs and RFPs completion
Ø Provide Product Knowledge Support to the Sales Team
Ø Work closely and collaboratively with customers to position the product
Ø Ensure that the company’s product can deliver on the customer’s requirements.
Ø Work closely with customers to understand and capture detailed technical requirements.
Ø Maintain credibility through best practices knowledge in Sales Enablement space.
Ø Provide ongoing support for customers post implementation by collaboration with engagement managers.
Skills / Attributes Required
- Proven track record in a pre-sales environment within an IT / software solutions business
- Technically skilled with a customer focused mind and excellent communication skills
- Experience in developing and delivering effective presentations
- Ability to work independently and to be proactive
- Excellent analytical and troubleshooting skills
- Willingness to travel within a wide geographical area for client meetings
Responsibilities:
Ø Previous experience working within a MOBILE APP DEVELOPMENT and WEB SOLUTIONS
Ø Must be a subject matter expert with extensive software systems experience.
Ø An ability to communicate technical information to non-technical staff in a way that is easy to understand.
Ø Previous experience working for a competitor in a similar position would be a strong advantage.
Ø Previous experience in handling data in analyzing data details and accuracy and Overseeing data mapping processes
Ø Pre-sales experience in the analytics domain preferable in Banking, Retail or Communications vertical.
Ø Must have a sound technical background
Ø Must be familiar with open-source technology and components.
Ø Working knowledge of big data components
Ø Must be familiar with analytics software architecture
Ø Familiar with data warehouse, data lakes and master data management.
Ø Ability to give convincing presentations and demos in analytics.
Ø Awareness of industry landscape in analytics for banking, retail or Comms.
Qualifications:
Ø Experience in a broad range of Web Solutions and Mobile App development
Ø At least 3 years of experience in technology-related product management, product marketing, operations, sales/account management and/or consulting
-Multinational experience desirable
Ø Bachelors in Computer Science a must; MBA a plus
- Candidates must be fluent in both written and verbal English.
-Self motivated and ability to work/travel independently
HTML/CSS
PHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon