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Customer support service
Customer support service
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Customer support service

Prerna Mittal's profile picture
Posted by Prerna Mittal
0 - 1 yrs
₹3L - ₹4.5L / yr
Ground Floor, Vajram Esteva, 57/4 Marathalli, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103
Skills
Communication Skills
Typing

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

 

Key Responsibilities:

  • Handle inbound and outbound calls related to healthcare services.
  • Service customers seeking support with their monthly healthy benefit package.
  • This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
  • Customers will seek help with replacement cards, balance checks, and contact information updates.
  • Successful associates can distinguish varying levels of customer complexity & communicate effectively.
  • Ensure compliance with HIPAA and other healthcare regulations.
  • Resolve customer queries efficiently while maintaining professionalism.
  • Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

  • Strong verbal and written communication skills.
  • Ability to handle customer inquiries with empathy and professionalism.
  • Basic knowledge of healthcare processes and medical terminologies (preferred).
  • Problem-solving and multitasking abilities.
  • Cognitive and Behavioral Assessment: Traitify – Medium or High
  • Language Proficiency: Emmersion – B1 CEFR score
  • Typing Test: 25 WPM at 95% accuracy
  • Familiarity with CRM software or call center tools (a plus).


Educational Qualification:

  • Bachelor’s degree in any field.
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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Resultscx

Founded :
1990
Type :
Services
Size :
5000+
Stage :
Profitable

About

N/A

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  • Experience with Linux environments and using the shell and command line terminals (preferred)
  • Professional coding experience in object-oriented and scripting languages; Extensive experience building client-side web applications using React
  • Proficient with:
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    • Building real-time applications using Web Sockets (Socket.io)
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    • Setting up cron jobs and schedule task execution
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Some desired extras and good to have skills

  • Knowledge of cyber-security, malware analysis, threat detection and/or sandboxing technology
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    • Elasticsearch and ELK stack
    • Developing integrations for global OTAs
    • OpenAPI
  • Knowledge of multiple backend languages and framework


We offer you

  • A unique entrepreneurial opportunity to build something from the ground up and scale it up to a major regionally recognizable brand
  • A great learning curve in a collaborative environment with no barriers for initiatives
  • Leading compensation package including salary free of local taxes, accommodation allowance for local hire or shared accommodation for international hire, free medical care from company physician, free government healthcare membership, transport allowance, paid airfare to the country of origin, paid leave and end of service according to local labor law.


Your professional career growth opportunities
As you help us grow Quesst, we will help you grow and professionally develop. Joining us at this stage, you will have the opportunity to be part of the core team if you prove you have what it takes and will be given the opportunity to:

  • Lead and develop a technical strategy for the company, which involves goal setting, discussing options, and analyzing risks with the management team, CEO and board members
  • An opportunity to build and manage a business unit from scratch and scale it up to success at a regional level
  • Attract and retain top tech talent, mentor and manage the team as it grows
  • Develop and manage KPIs for the tech team and create a challenging work environment


Have we caught your attention?
Send us your application including your resume, salary expectations and earliest starting date.


We’re looking forward to your application!

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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