Marketing Manager

Strong Performance Marketing Profile

Mandatory (Experience 1) – Must have 3+ YOE in hands-on experience in performance marketing

Mandatory (Experience 2) – Must have experience in planning and executing lead generation campaigns on google, fb, Linkedin, managing a portfolio of minimum 10 Lakh

Mandatory (Experience 3) – Must have handled budget of >1 cr per month

Mandatory (Skills 1) – Must have knowledge of user funnels, conversion tracking, performance metrics etc

Mandatory (Company) - B2C EdTech companies

Mandatory (Location): Candidates from Mumbai only

Preferred

Preferred (Skills 1) – Experience in platforms like Tiktok and Pinterest

Preferred (Skills 2) – Experience using AI tools for various marketing work

Key Responsibilities

1. Team Leadership & Mentoring (30%)

• Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
• Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
• Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.

2. Strategic Reporting & Analytics (30%)

• Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
• Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
• QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
• Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.

3. Client Management (40%)

• Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
• Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
• Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.

🎓 What We Are Looking For

• Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
• Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
• Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
• Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

Gushwork is one of the fastest-growing AI startups globally, backed by Lightspeed, SIG, and B Capital . We’re building a productized services platform that helps SMBs scale using a powerful combination of human + AI-powered GTM execution.

In just over an year months, we’ve grown rapidly , serving SMBs across the US and India. And we’re only just getting started.

What You’ll Own

• Drive end-to-end sales: from outbound prospecting to demo to close
• Sell to SMBs in India and the US — with a clear focus on revenue impact
• Build and manage a robust pipeline across different time zones
• Understand client pain points and position Gushwork’s offerings as the go-to solution
• Collaborate with product and operations to ensure high-quality onboarding and delivery
• Bring feedback from the front lines to shape GTM strategy

What We’re Looking For

• Experience full-cycle sales experience, ideally in SaaS or tech-enabled services
• Proven success in closing SMB accounts — both domestic and/or international
• Strong communication, storytelling, and objection-handling skills
• Self-starter who thrives in fast-paced, high-growth environments
• Comfortable with US working hours (for part of the day)

Why Join Us

• Be part of a company scaling 6x in the next year
• Own your revenue — zero fluff, real deals, full credit
• Work with a lean, ambitious team solving a real market gap
• Build your career in the future of AI x services

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

What you need to have:

Here is what we are looking for:

- 1+ years of relevant experience
- Working knowledge with Manual testing, Mobile app testing, Web Testing, api testing, DB Queries.

- Knowledge of tools like Postman, SoapUI, Appium/Android Espresso, JMeter, etc.
- Plan and execute Functional, Security, and Performance testing multiple product lines (Mobile & Web).
- Experience with Web service technology like REST, XML/SOAP.
- Good understanding of Build, Deployment, Continuous Integration/Delivery process.
- Ability to thrive in a dynamic and fast-changing environment.
- Excellent written, oral communication skills and collaboration skills.

Job Title: Java Developer

Job Type: Permanent/Contractual

Experience: 3+ years

Job Location: Bangalore, Mumbai, Gurgaon

Qualification: B. Tech, BE, MCA or higher

JOB DESCRIPTION:

• Design overall architecture of the web application.
• Work with UI designers, business users and other team members to develop web applications
• Define, develop and develop APIs
• Integrations with partner APIs and, Database Management
• Maintain quality and ensure responsiveness of applications
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization
• Work closely with graphic designers.
• Understand and implement security and data protection
• Development experience for both mobile and desktop.

TECHNICAL SKILLS & EXPERIENCE:

• Proficient in JAVA with Spring Boot framework
• Proficient using relational databases such as MySQL
• Experience with cloud message APIs, REST APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Good understanding of collaboration tools
• Should be comfortable with Agile methodology and using Agile tools
• Good verbal and written communication skills
• Good problem-solving skills.