Resultscx
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We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound calls related to healthcare services.
- Service customers seeking support with their monthly healthy benefit package.
- This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
- Customers will seek help with replacement cards, balance checks, and contact information updates.
- Successful associates can distinguish varying levels of customer complexity & communicate effectively.
- Ensure compliance with HIPAA and other healthcare regulations.
- Resolve customer queries efficiently while maintaining professionalism.
- Maintain records of patient interactions and escalate complex cases when needed.
Required Skills:
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with empathy and professionalism.
- Basic knowledge of healthcare processes and medical terminologies (preferred).
- Problem-solving and multitasking abilities.
- Cognitive and Behavioral Assessment: Traitify – Medium or High
- Language Proficiency: Emmersion – B1 CEFR score
- Typing Test: 25 WPM at 95% accuracy
- Familiarity with CRM software or call center tools (a plus).
Educational Qualification:
- Bachelor’s degree in any field.
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About the company
cResults was founded in 2005 as an affiliate company of IPS, to provide software solutions that are integrated with operational excellence principles. cResults is trusted by industry leaders worldwide and its solutions Smart-QA, Smart-QC, Smart-QD and FDAAWARE are implemented in Fortune 500 companies.
cResults has leveraged years of experience in lean and Six Sigma and has integrated these approaches into its suite of efficiency and risk management platforms.
cResults platforms have helped its clients drive efficiency, cost reduction and service level improvements for the past decade. Our years of experience have helped us develop a roust and most extensive performance management modules that aid our clients to meet their business goals via our Smart-QX platforms.
cResults headquarters is in New Jersey and it has an offshore development team in Pune India. cResults has implementation partners to support its software solution implementations worldwide. Our clients constantly provide new requirements and suggestions to further improve our platforms. We are fortunate to have some of the largest life-science companies on our client list.
At cResults, we are building our core engineering team. We would like to experience this journey with you. If what we are doing excites you, we encourage you to apply to any position that matches your skillset.
Even if we don't have anything for you right now, we might have exciting roles that match your preferences in the future, so do follow us on Cutshort to get notified about these opportunities.
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