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Job Title: Process Executive – Voice (Digital Marketing Support)

Location: Gurgaon And Hyderabad

Work Schedule: Rotational Shifts 

Experience:

Freshers with Certification in Digital Marketing

Experienced: 0 to 6 Months in Digital Marketing (Preferred)

Job Summary:

We are hiring for the role of Process Executive – Voice with a specialization in Digital Marketing Support. This role involves providing voice-based customer and client support for digital marketing platforms, tools, and campaigns, including handling complex technical queries and contributing to platform optimization.

Key Responsibilities:

* Act as the first point of contact for advertisers and marketers using digital platforms.

* Handle voice-based queries related to campaign performance, ad delivery, billing, targeting, and account configuration.

* Resolve complex technical and platform-related queries via voice support.

* Collaborate with internal teams to escalate and resolve advertiser issues in a timely manner.

* Detect and track app/platform defects and inconsistencies.

* Provide consultation and guidance on best practices for campaign optimization.

* Contribute to continuous improvement by identifying root causes of recurring issues and suggestions

At AppLaunchpad, we empower app developers, startups, and businesses to showcase their apps through high-quality mockups, templates, and creative assets. We are expanding our tech team and looking for a skilled Web Developer who can help us scale our platform, improve user experience, and bring fresh ideas to life.

Key Responsibilities

• Design, develop, and maintain AppLaunchpad’s website and related tools
• Build user-friendly, responsive web pages with strong attention to detail
• Collaborate with designers and product managers to create seamless UI/UX
• Implement performance optimizations to ensure fast and reliable user experiences
• Manage integrations with third-party APIs and payment systems
• Ensure security, scalability, and SEO best practices are followed

Requirements

• Proven experience as a Web Developer or Full-Stack Developer
• Strong skills in HTML, CSS, JavaScript (ES6+), React or Vue.js
• Experience with backend frameworks (Node.js / Django / PHP)
• Familiarity with databases (MySQL, MongoDB, PostgreSQL)
• Knowledge of Git/GitHub workflows
• Understanding of SEO, performance optimization, and mobile-first development

Nice-to-Have

• Experience with design/creative platforms or SaaS
• Familiarity with cloud hosting (AWS, Vercel, Netlify)
• Previous work on e-commerce or subscription platforms

What We Offer

• Competitive salary and growth opportunities
• Work with a creative, fast-moving startup team
• Flexible working hours and remote-first culture
• Opportunity to shape the future of app marketing tools

Job Responsibilities -

● Identifying and onboarding the potential DSAs and Channel partners from open market

● Build and strengthen relationships with new and existing partners to drive business targets

● Provide day to day operational support to your channel partners

● Responsible for driving monthly sales targets and respective business metrics

Job Requirements -

● Excellent sales skills, e.g. rapport building and negotiation skills

● Good written and verbal communication skills

● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and

LAP)

● Own Conveyance and strong local industry network are preferred for this role

● Fluency in the regional language will be an additional benefit

About Quantela

We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.

When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.

We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.

We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.

The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.

For latest news and updates please visit us at www.quantela.com

Overview of the Role

Collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high quality web applications and services by writing clean and modular code

Must have Skills

• 10+ years of experience in leading teams and delivering product, write unit and integration tests to ensure robustness and reliability of web applications and services. 
• Measure and improve performance of microservices.
• Catalyze growth within the team through code reviews and pair programming to maintain high development standards Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
• Expert level of experience in design and development of Web Applications, highly scalable distributed systems.
• Should have experience in development skills using latest technologies including NodeJS, Microservices, Elastic search, Timescale DB, Kafka, Redis, etc.
• Should have exposure in NoSQL and SQL development.
• Comprehensive knowledge of physical and logical data modelling, performance tuning.
• Should possess excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively and productively with globally dispersed teams
• Build high performance teams and Coach team for successful career growth
• Experience working with relational and non-relational databases, query optimization, and designing schema

Desired Background

Bachelors/Masters degree in Computer Science or Computer Applications

Identifying sales opportunities through extensive market research.

Selling different products and services of website to potential customers.

New client acquisition and help them understand the various online solutions available with the business.

Maintaining relationship and growing business from the existing clients.

Maintaining up to date knowledge about competitive positioning in the marketplace.

Executing cold calls and email campaigns to generate new sales prospects.

E- Mail Content Marketing.

Technical Content Development.

• Define and document detailed requirements detailing market opportunities and associated technical integrations in collaboration with architects, engineers, and key stakeholders with ISVs and strategic partners.
• Drive product execution across a large set of engineers, product designers, and product managers.
• Collaborate with Product Marketing on company Platform collaterals and sales tools such as articles, datasheets, white papers, blogs, how-to videos, demos, etc.
• Conduct usability testing interviews to gather feedback on Product integration prototypes.
• Identify market opportunities and conduct customer/user research interviews in conjunction with lead Product Managers.
• Deliver product management analysis, including market requirements, and customer experience artifacts.
• Develop a deep understanding of the RDBMS competitive market landscape and product analysis.
• Own the roadmap of active and future projects and maintain the backlog of features and priorities.
• Be outcome and KPI drove to achieve growth of your products and take the right actions accordingly.
• Work with the engineering and product team to ensure proper investment and execution in support of your strategy.
• Communicate regularly with senior leadership on status, risks, and change control.

Requirements:

• Have 5+ years of relevant experience in a technical role, with at least 3 years of those in a product management role.
• Have experience defining a roadmap and managing incremental execution through successful launches.
• Detail-oriented and able to understand the bigger picture by using your technical expertise and problem-solving abilities to prioritize and manage blocking issues.
• Thrive in the dynamic environment that comes with being part of a fast-moving startup. That means flexibility as well as dealing with ambiguity.
• Experience working across organizations with Sales, Marketing, Support, Product, Engineering, and Design.
• 2+ years experience in data infrastructure or related IaaS products and/or services; AWS and/or Google Cloud background preferred.
• Strong communication skills, analytical skills, and data-driven product decision-making mindset.
• Experience with product management planning and design tools - Confluence, JIRA, Balsamiq, AHA!

Nice to have:

• Strong proficiency in the big data ecosystem e.g. Kafka, Spark, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, enterprise software.
• Worked on data platforms or streaming applications.