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Summary:

Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities.  The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation.

Responsible for the day-to-day operations of non-clinical applications

including design, build, test, and maintenance. This ranges from small service requests to larger project implementations.

2. Responsible for assisting with system troubleshooting, implementations, and software updates.

3. Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.

4. Coordinates tasks departmental/interdepartmentally to support non-clinical applications.

5.Works in a multidisciplinary environment to help maintain a stable and functional software application.

6. Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.

7. This position has an on-call rotation schedule that requires immediate off-hours response.

8. Actively maintains education and cross-training on all departmental areas of expertise.

- 6+ years of IT experience

- Strong critical thinking and analysis skills

- Business acumen. Understand operational workflows supported by applications

- Good communication/collaboration/team skills

- Experience learning new applications and adapt quickly when given new assignments

- Initial applications:

Primary : Salesforce Health Cloud,

Secondary: Salesforce Marketing Cloud.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

• 3 years of mandatory experience developing NMS(network management system) products for large networks.
• 3+ years of hands-on programming experience in Java and related technologies.
• 3+ years of experience using management protocols like Netconf/SNMP/YANG data modelling to interact with the Network elements and agent based monitoring.
• Extensive experience implementing FCAPS (Fault, Configuration, Accounting, Performance, Security).
• Good command on Algorithms and data structures, OOAD, Client-server systems, distributed systems and multithreaded programming.
• Hands-on experience with databases like Cassandra/MongoDB.
• Experience of establishing HA, Clustering, Redundancy, Stateful Failover through design / implementation / deployment.
• Experience of performance benchmarking and performance optimization.
• Experience working with micro-service architecture using Docker. Kubernetes is a plus.
• Working knowledge of messaging middleware like - Kafka, RabbitMQ.
• Experience of IPC libraries & protocols like gRPC/REST/JSON.
• Working knowledge of KPI Reporting, Troubleshooting & Log management - ELK, KPI Reporting, TSDB, Grafana.
• Experience in various Linux tools related to source code version control, code review, bug tracking, CI/CD, e.g. Git/Gerrit/Jira/Jenkins.

We are seeking a Dotnet Core developer with experience building APIs, Microservices and using Postgres SQL to interact with relational data. You should be experienced with Javascript and Typescript as well as at least one modern web framework like Angular or React.You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Years Of Experience : 2 to 4 Years

Key Responsibilities:Developing REST Services using C# and .NET Core

Creating development, QA, Demo, and Production

Work as part of a cross-functional team determine optimal API contracts, code reviews, internal infrastructure, and process enhancement

Handle diverse situations and changing priorities while maintaining a positive attitude

Full Stack capabilities is an added advantage

Skills

3-5 years using C# / .NetCore in a professional capacity

Minimum 3 years developing web applications

Minimum 3 years experience working with relational databases

MS SQL, Postgres

Hands on experience in developing REST services

Knowledge in Docker, Kubernetes

Experience/knowledge in ReactJS is an added advantage.

1. Role: IoT Application Development (Java) Skill Set:

• Proficiency in Java 11.
• Strong knowledge of Spring Boot framework.
• Experience with Kubernetes.
• Familiarity with Kafka.
• Understanding of Azure Cloud services.

1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners

1. Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.

Role: Talend Production Support Consultant

Brief Job Description:  

• Involve in release deployment and monitoring of the ETL pipelines.
• Closely work with the development team and business team to provide operational support.
• Candidate should have good knowledge and hands on experience on below tools/technologies:

Talend (Talend Studio, TAC, TMC),SAP BODS,SQL,HIVE & Azure(Azure fundamentals, ADB,ADF)

• Hands on experience in CI/CD is an added advantage.

As discussed, please provide your Linkedin ID URL & a valid ID proof of yours.

Please confirm as well, you will relocate to Bangalore once required.

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills