Product Manager

Job Title: Citrix & Azure AVD Administrator

Experience: 4–6 Years

Job Summary

We are looking for an experienced Citrix & Azure AVD Administrator with hands-on experience managing enterprise Citrix environments and Azure Virtual Desktop (AVD). The candidate should have strong troubleshooting skills and knowledge of Windows Servers, Active Directory, GPO, PowerShell, Nutanix, and ITIL processes.

Key Responsibilities

• Administer and support Citrix DaaS in hybrid environments and Azure AVD.
• Manage large and complex Citrix DaaS and AVD environments.
• Manage Windows Servers and Nutanix hypervisor environments.
• Troubleshoot Citrix issues and perform root cause analysis (RCA).
• Manage Citrix printing and printer-related issues.
• Configure and manage Active Directory, GPO, and Citrix policies.
• Develop automation scripts using PowerShell for Citrix and Azure AVD.
• Support Citrix site upgrades and Cumulative Updates (CU).
• Handle incidents, changes, problems, and service requests according to ITIL processes.
• Monitor system performance and ensure a stable virtual desktop environment.

Required Skills

• 4–6 years of experience in Citrix Administration.
• Hands-on experience with Citrix DaaS and Azure AVD.
• Strong knowledge of Citrix hybrid environments.
• Experience with Windows Server administration.
• Knowledge of Nutanix Hypervisor.
• Strong troubleshooting and root cause analysis skills.
• Good knowledge of Active Directory, GPO, and Citrix Policies.
• Experience with Citrix Printer Management.
• Good knowledge of PowerShell automation.
• Understanding of ITIL processes: Incident, Change, Problem, and Service Request.

Good to Have

• Experience with Citrix Site upgrades and CU upgrades.
• Knowledge of Microsoft technologies.
• Experience managing large-scale enterprise Citrix environments.

About MyOperator:

MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

Are you a results-driven and organized professional looking to take ownership of operational excellence? We are seeking an Executive - Operations and Admin to lead and strengthen our backend operations across telecom, data center, and vendor management domains. You will play a key role in optimizing resources, improving vendor performance, and driving operational strategies to support business growth.

Key Responsibilities:

• Conduct end-to-end procurement management of telecom resources, ensuring cost efficiency and service quality through strategic vendor partnerships.
• Manage data center operations by coordinating resource procurement, monitoring performance, and recommending improvements for scalability and resilience.
• Develop and implement vendor management strategies, including vendor evaluation, negotiation, onboarding, and performance review frameworks.
• Oversee and enhance technical troubleshooting processes related to assets and server infrastructure, ensuring minimal downtime and proactive maintenance planning.
• Handle and analyze internal and external operational queries received via the ticketing system, identify recurring issues, and propose process improvements.
• Streamline day-to-day administrative operations, propose SOPs, and ensure adherence to organizational standards for operational excellence.
• Support management in operational planning, vendor audits, and cost optimization initiatives.
• Collaborate with cross-functional teams to forecast operational requirements and align resource planning with organizational goals.
• Collect, organize, and prepare data from various internal and external sources based on requirements shared by the Management. Support decision-making through accurate data reporting and preparing dashboards.

Preferred Skills:

• Strong vendor management and negotiation skills.
• Ability to design and optimize operational workflows.
• Analytical mindset with a focus on process improvement.
• Technical knowledge of telecom and data center infrastructure.
• Proficiency in ticketing and reporting tools.

Skills:

• Strong oral and written communication.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of Google Data Studio, AWS QuickSight, or similar tools.
• Analytical mindset with ability to handle operational data.
• Vendor management and resource planning skills.
• Excellent networking, interpersonal, and resource management skills.

Experience: 3-5 year in backend operations.

Location Requirement: Candidates must be from Delhi/NCR only.

Work Environment:

• Work-from-office only, based in Noida, Sector 2.
• Willing to work flexible hours and roster-based timings (including Sundays).
• 6-day workweek.
• Availability to travel to data centers in different cities of India as needed.

Benefits

• Growth Opportunity: Strong potential for elevation to higher responsibilities, subject to performance.
• Work Benefits: Laptop and mobile reimbursements.

The role involves managing end-to-end air contracting, pricing, and operational execution for MICE (Meetings, Incentives, Conferences, and Exhibitions) travel. The candidate will be responsible for airline negotiations, group fare management, and seamless delivery of group travel requirements.

Preferred Qualifications:

Graduate/Postgraduate in Travel, Tourism, or Business Management

5–10 years of experience in MICE / Group Air Operations

Experience in OTA, TMC, or airline contracting roles

Key Responsibilities:

1. Air Contracting & Negotiation

Develop and maintain strong relationships with airlines for MICE/group travel.

Negotiate competitive group fares, series fares, and ad-hoc deals.

Secure allotments, blocked space, and special discounts for large groups.

Manage seasonal contracts and promotional tie-ups with airlines.

2. Pricing & Revenue Optimization:

Design competitive pricing strategies for MICE groups.

Coordinate with internal sales teams to provide best-in-market quotations.

Analyze market trends, competitor pricing, and demand patterns.

Maximize margins while ensuring conversion of group queries.

3. Operations & Execution:

Handle end-to-end MICE air operations (booking to departure).

Coordinate group PNR creation, ticketing, name updates, and schedule changes.

Ensure timely issuance of tickets and compliance with airline deadlines.

Manage last-minute changes, cancellations, and disruptions.

4. Stakeholder Coordination:

Work closely with Sales, Product, Finance, and Tech teams.

Liaise with airline account managers and GDS/API partners.

Coordinate with corporate clients and event planners.

5. Process & System Management:

Ensure proper use of GDS systems (Amadeus/Galileo/Sabre).

Work on API integrations for airline group bookings (if applicable).

Maintain accurate MIS reports, booking trackers, and reconciliation.

6. Customer Experience :

Ensure smooth travel experience for large groups.

Provide proactive communication on schedule changes or disruptions.

Handle escalations efficiently with quick resolution.

Key Skills & Competencies:

Strong airline contracting and negotiation skills

In-depth knowledge of MICE travel operations

Expertise in GDS systems (Amadeus, Galileo, Sabre)

Excellent coordination and stakeholder management

Analytical mindset for pricing and revenue optimization

Ability to handle high-pressure, time-sensitive operations

Additional Advantage:

Existing airline relationships

Experience in international group movement and exposure to API-based airline integrations.

We are currently hiring for a Full Stack MuleSoft Developer role for one of our leading clients in the Insurance domain. This is a contractual position (1+ year duration) that offers an exciting opportunity to work on high-impact integration projects using the latest technologies.

Please find the key details below:

🔹 Role: Full Stack MuleSoft Developer

🔹 Experience: 4+ Years

🔹 Employment Type: Contract

🔹 Location: Hybrid / Remote initially

💡 Full Stack MuleSoft Developer

Preferably Insurance Domain

• Candidate with 4+ years of experience with required skillset
• MuleSoft Anypoint Platform: Proficiency in using MuleSoft's integration platform, including design, development, and deployment of APIs and integrations preferred.
• Java, SpringBoot, JSP, Hibernate, Tomcat
• API Design and Development: Experience with RESTful and SOAP web services, as well as API design best practices. OpenAPI knowledge will be an advantage
• Integration Patterns: Knowledge of various integration patterns, including real-time and batch processing.
• Data Transformation: Familiarity with data transformation and mapping between different formats (JSON, XML, etc.).
• Cloud Technologies: Experience with cloud platforms (e.g., AWS, Openshift, Azure) and deployment of integrations in cloud, on-premise, and hybrid environments.
• DevOps Practices: Understanding of CI/CD processes, automation, and tools related to code deployment and version control (e.g., Maven, Jenkins, Git).
• Monitoring and Logging: Familiarity with monitoring tools and techniques for performance tuning and troubleshooting (e.g., Dynatrace, Splunk).
• In addition to your Integration technical expertise, you'll also liaise with architects, analysts, and developers to ensure that all deliverables are supported by the correct architectural implementation.
• Contribute and assist the team lead towards development of the backlogs, producing delivery plans as part of backlog of various initiatives. Contributes towards development of robust ways of working, including implementation of Agile practices.
• Help create an innovative, creative, and fun team culture, capable of developing advanced technologies
• 
  

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

IT Recruiter job description 

• Communicate with clients to get a clear view of their hiring needs and organizational goals
• Research into clients' company
• Research into competitors and the marketplace
• Define job description and document specifications
• Identify prospective candidates using a variety of channels
• Create a candidate persona for each open position
• Conduct confidential interviews
• Follow-up references and check credits
• Present shortlisted candidates
• Present detailed candidate profile summaries
• Build long-term client relationships
• Research and develop recruiting leads
• Develop a sustainable candidate-lead strategy
• Advise clients on best-recruiting practices.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.