Product Manager

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Support Services Analyst

Position Responsibilities :

• Serves as the second level of support to all the customers’ queries. 
• Resolves the queries and issues by ensuring that all assigned requests are addressed within the SLA or escalate it further as required. 
• Take ownership and responsibility of issues from start through to a successful resolution and follow the escalation process, to speed up the resolution. 
• Effective & efficient working in partnership with other departments to prevent delay in resolution 
• Applying technology in multiple ways to configure the product and helping the customer implement Replicons products. 
• Solid understanding of product limits and suggesting ways of improving the product 
• Logically understanding the concepts of other SaaS based products for integration requests. 
• Need to be multi skilled in all three mediums (phone. Chats and emails.) 

Qualifications :

• Any Bachelor's Degree 
• At least 2 years of experience in software application support and/or infrastructure support 
• Basic understanding of Web technology, basic networking & hardware knowledge, and software applications 
• Excellent communication skills - verbal, written, listening skills and interpersonal skills. 
• Ability to communicate in a tactful, courteous manner and to deal with and resolve complex situations in a professional manner 
• Ability to handle multiple tasks/projects simultaneously and effectively work individually or in a team environment 
• Open to work in a 24/7 support environment 

Job Overview

We are seeking an agile AI Engineer with a strong focus on both AI engineering and SaaS product development in a 0-1

product environment. This role is perfect for a candidate skilled in building and iterating quickly, embracing a fail fast

approach to bring innovative AI solutions to market rapidly. You will be responsible for designing, developing, and

deploying SaaS products using advanced Large Language Models (LLMs) such as Meta, Azure OpenAI, Claude, and Mistral,

while ensuring secure, scalable, and high-performance architecture. Your ability to adapt, iterate, and deliver in fast-

paced environments is critical.

Responsibilities

 Lead the design, development, and deployment of SaaS products leveraging LLMs, including platforms

like Meta, Azure OpenAI, Claude, and Mistral.

 Support product lifecycle, from conceptualization to deployment, ensuring seamless integration of AI

models with business requirements and user needs.

 Build secure, scalable, and efficient SaaS products that embody robust data management and comply

with security and governance standards.

 Collaborate closely with product management, and other stakeholders to align AI-driven SaaS solutions

with business strategies and customer expectations.

 Fine-tune AI models using custom instructions to tailor them to specific use cases and optimize

performance through techniques like quantization and model tuning.

 Architect AI deployment strategies using cloud-agnostic platforms (AWS, Azure, Google Cloud), ensuring

cost optimization while maintaining performance and scalability.

 Apply retrieval-augmented generation (RAG) techniques to build AI models that provide contextually

accurate and relevant outputs.

 Build the integration of APIs and third-party services into the SaaS ecosystem, ensuring robust and

flexible product architecture.

 Monitor product performance post-launch, iterating and improving models and infrastructure to

enhance user experience and scalability.

 Stay current with AI advancements, SaaS development trends, and cloud technology to apply innovative

solutions in product development.

Qualifications

 Bachelor’s degree or equivalent in Information Systems, Computer Science, or related fields.

 6+ years of experience in product development, with at least 2 years focused on AI-based SaaS

products.

 Demonstrated experience in leading the development of SaaS products, from ideation to deployment,

with a focus on AI-driven features.

 Hands-on experience with LLMs (Meta, Azure OpenAI, Claude, Mistral) and SaaS platforms.

 Proven ability to build secure, scalable, and compliant SaaS solutions, integrating AI with cloud-based

services (AWS, Azure, Google Cloud).

 Strong experience with RAG model techniques and fine-tuning AI models for business-specific needs.

 Proficiency in AI engineering, including machine learning algorithms, deep learning architectures (e.g.,

CNNs, RNNs, Transformers), and integrating models into SaaS environments.

 Solid understanding of SaaS product lifecycle management, including customer-focused design,

product-market fit, and post-launch optimization.

 Excellent communication and collaboration skills, with the ability to work cross-functionally and drive

SaaS product success.

 Knowledge of cost-optimized AI deployment and cloud infrastructure, focusing on scalability and

performance.

We're Searching for a hard core sales person who is itching to move to marketing function.

Preferably alumnus of MICA, SIMC or a having a great communications background. Must have good sense of humour.

PS: This is complete EQUITY based role. People looking for salary do not apply.

What You Will Be Doing:

You are responsible for budgeting, planning and supervising all Marketing and CRM activities

Part of your duties will include more than assembling, leading and motivating your staff. Your dedication as their mentor is key.

Your well-thought-out strategy ensures an efficient customer experience during onboarding and conversion

Responsibility and strategic orientation for all CRM actions, aiming for a lasting increase in customer value

What You Bring To The Job:

After successfully graduating in Business Administration, Marketing or Business Informatics, resp. obtaining a comparable degree in a relevant field, you have logged at least 3-6 years of management experience in Marketing, preferably in a startup or eCommerce company

Online marketing is something you- re quite familiar with, but your focus is in offline-marketing

You wield an excellent record in developing marketing communication and advertisement media

Through your experience with classic B2B-sales, you know Call Centers/telemarketing like the back of your hand

Thanks to your outstanding analytic skills, you- re used to organize the marketing goals by using clearly measurable KPI. Your know-how about web-tracking and managing tags is a big plus for this field

You have experience in leading larger teams and come an open personality, a strong sense of responsibility, entrepreneurial thinking and negotiation power

Extraordinary conceptional skills, a creative mindset and a hands-on mentality are your strongest suits

Your readiness of mind, an independent and structured working method and a great sense of humor complete your profile

READ AGAIN: This is complete EQUITY based role. People looking for salary do not apply.

Are you a fresher looking to kickstart your career in the talent acquisition field? If so, we're hiring!

Our company is seeking driven and passionate individuals who are excited about the opportunity to learn and grow in the fast-paced world of recruitment.

As a fresher, you will have the chance to work alongside experienced professionals and gain valuable skills in candidate sourcing, interviewing, and assessment.

We're looking for candidates who are enthusiastic, eager to learn and committed to providing exceptional service to our clients.

You should have a strong work ethic, excellent communication skills, and the ability to multitask in a deadline-driven environment.

we value diversity and inclusivity and strive to create a positive and supportive workplace culture.

If you're ready to take the first step in your recruitment career, we want to hear from you!

Experienced Candidates are also welcome on board.

Required Skills:

• 2+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

JD of GC/BDE/Sr BDE- Inside Sales. 

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

•  A salary that you can't get in your current company.
• Incentives and perks that you can't imagine.
• A work culture that doesn't feel like work.

• Market research, understanding the competitive landscape and tailoring the customer communication accordingly
• Lead generation, customer qualification, Demos and achieving sales closure
• Maintaining the customer interactions on Fresh Sales CRM
• Meeting Quarterly & Annual Revenue Targets

• Total 0-2 year of experience
• Prior experience in selling SaaS (Software as a Service) solution or subscription-based product will be a definite plus
• Excellent written and verbal communication skills. 
• Well versed with tools to prepare engaging Business presentations
• Strong knowledge of using LinkedIn and other social media platforms to reach out to prospects
• Self driven

Job description

Do you want to work with high traffic OLTP and OLAP systems that provide real value to retailers? Want to build real web applications that work across multiple channels and devices? In this critical role, the right candidate should have an entrepreneurial mind-set, have experience working across an application stack and a strong background in developing complex web experiences that are rich, responsive and interactive. The individual should have exhibited good technical leadership skills and be a highly motivated individual.

Role & Responsibility

• Exhibit strong technical knowledge, leadership skills and independent execution.
• A keen eye for good experiences. Understanding the experience from a customer perspective.
• Drive design discussion of complex features and own development of these modules across the application stack.
• Ability to adapt to changing business and product needs.
• Experience evolving the design and operation scale as new features are added to the product
• Mentor junior developers and ensure quality code output (via code reads, reading references, etc.) from them.
• Co-ordinate with internal teams and external partners in ensuring we build the best solution on time for the customer. Constantly looking at ways to innovate and improve the product.
• 8+ years of experience in Java & J2EE based Web Technologies & Frameworks with a focus in either Service Oriented Architecture or APIs. 
• Experience in designing scalable solutions in a large-scale distributed environment.
• Strong knowledge of web technologies, common web frameworks, networking, SQL and database technologies
• Well versed in software engineering principles, frameworks and technologies
• Strong debugging / troubleshooting skills.
• Ability to propose and defend solutions.
• Ability to work closely with product management, customer support, and  other engineering teams to continuously evolve and innovate the enterprise-class Products.