Product Engineer

Strong Product Design & Usability Testing Lead Profile, with end-to-end ownership of digital customer journeys

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Mandatory (Experience 1) - 5+ years of relevant design experience, with hands-on experience designing and scaling digital customer journeys for app and web platforms in a high-growth, digital-first environment

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Mandatory (Experience 2) - 1+ years leading, mentoring and managing designers as direct reports, including performance management and capability building

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Mandatory (Experience 3) - Owning end-to-end design vision and strategy for assigned journeys, including final design direction and sign-off prior to development handoff

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Mandatory (Experience 4) - Strong experience in building, governing and driving adoption of design systems across multiple teams or journeys, not just consuming an existing design system

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Mandatory (Experience 5) - Defining and driving A/B testing and experimentation roadmaps in partnership with analytics or testing teams, including selecting design variations and the success metrics used to evaluate them

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Mandatory (Tech skill 1) - Hands-on prototyping of new concepts using AI-based design and prototyping tools

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Mandatory (Company) - Top B2C digital-first product environment with high-volume app and web journeys

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Mandatory (Education) - Bachelor's or Master's degree in Design (UX/UI, Interaction Design, HCI) or a related field from a recognised design institute (like NID, IIT, NIFT, Srishti etc)

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Mandatory (Portfolio) - Strong portfolio of end-to-end journey design for app and web, design system work, and research or experimentation outcomes with measurable impact

• Strong Product Design Profile, with a focus on Design systems
• Mandatory (Experience 1) – Must have 6+ YOE in hands-on experience in Product Design, building highly scaled Design systems (Both B2B or B2C will work)
• Mandatory (Experience 2) – Must have built Design systems from scratch for multiple Products, that have shown high-growth scale
• Mandatory (Designation) – Must be Lead / Staff or above designation in Current role
• Mandatory (Team Managememt) - Must have atleast recent 1+ YOE as a Team Lead / Manager
• Mandatory (Portfolio) - Must show strong Design Systems, High-fidelity UI Designs & Interaction models for Large-scale Products
• Mandatory (Company) - Large-Scale Products (Both B2C and B2B works

Company Profile: EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-tocustomer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About: We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

We are looking to hire an SEO Code Specialist who understands search engine optimization and can write SEO-rich code for company websites that makes them rank higher in search engines and drives maximum traffic.

You must be below 28, graduate from a Tier-1 Engineering College with 2+ years of SEO/SEM coding experience.

You will be responsible for planning, execution, and optimization of SEO/SEM strategy to increase rankings, online visibility & organic traffic, and ensure success of our brands.

Detailed Job Description

• Planning and execution of all SEO projects, including developing strategies for organic search visibility.
• Write compelling title tags & meta descriptions for all brands; do image & page-speed optimization, internal linkages, and improve the overall user experience.
• Day-to-day execution of organic SEO campaigns including keyword research, content gap recommendations, strategic optimization of existing content, competitor analysis, and site improvements.
• Own the complete organic content funnel - from driving organic traffic to the site to making sure that call to action and landing pages are correctly aligned to drive leads.
• Track progress through analytics tools such as Google Analytics, Google Webmaster Tools, etc.
• Stay up to speed with the latest SEO trends and follow other SEO techniques from time to time to stay ahead of the game.

You are a perfect fit if you have:

• Strong understanding of all SEO standard methodologies, such as user content optimization, meta-data optimization, SEO-friendly site architecture, technical SEO, off-page SEO, and SEO tools like Ahrefs, SEMrush, etc.
• Consistent track record in leading SEO projects (from inception to completion) that drives business growth.
• Should be able to implement necessary changes to increase page speed, and other required technical interventions
• Worked with HTML, WordPress, CSS.
• Knowledge of WordPress & Bubble.
• Self-motivated and independent, well-organized, able to do hands-on work and analysis with minimum supervision.

We hire candidates for their strengths and superpowers, with a belief that the best team draws its mojo from these unique, yet complementary, individuals. 

Job Title: Flutter Mobile App Developer

Department: Engineering

Summary:

We are looking for a talented Flutter Mobile App Developer to join our team. The ideal

candidate will have a strong understanding of Flutter and Dart, as well as experience

developing mobile apps for Android and iOS. The successful candidate will be

responsible for designing, developing, testing, and deploying high-quality mobile apps

that meet the needs of our users.

Responsibilities:

● Design, develop, test, and deploy mobile apps using Flutter and Dart

● Work with product managers and designers to gather requirements and translate

them into technical specifications

● Work with other engineers to build and maintain our mobile app codebase

● Stay up-to-date on the latest Flutter and Dart developments

● Participate in code reviews and provide feedback on code quality

● Mentor and train junior engineers

Qualifications:

● Bachelor's degree in Computer Science or a related field

● 4+ years of experience developing mobile apps using Flutter and Dart

● 1+ years of experience with commonly used 3rd party libraries and services,

push notifications and app analytics

● Experience with building video streaming and messaging apps is a huge plus

● Strong problem-solving and debugging skills

● Excellent written and verbal communication skills

Benefits:

● Competitive salary and benefits package

● Opportunity to work on challenging and interesting projects

● Collaborative and supportive work environment

● Chance to make a real impact on the lives of our users

Blaze Madurai looking for a young and motivated Business Development Executive with hands-on experience in the IT software industry. 

Job Description: 

• Growing business through the development of new leads and new contacts. 
• Required experience in handling/acquiring overseas clients & projects. 
• The ideal candidate has to work with the clients to understand their business requirements. 
• Identifying new revenue opportunities. 
• Building business relationships with current and potential clients. 
• Collaborating with management on sales goals. 
• Developing and executing sales and marketing strategies to grow business and meet monthly and quarterly sales goals. 

Qualifications: 

• Bachelor's degree with excellent Communication and presentation Skills. 
• Proven experience as a BDE/ Sales executive or relevant role in a similar Industry. 
• Enthusiastic to build good relationships with people 
• Ability to work well in a team environment 

Job Type: Full-time 

Experience: 3+ years 

UI / UX Designer for Industrial IOT Product.

User-centered design principles: Deep understanding of user needs and behaviors.

Information architecture: Organizing and structuring content for optimal user experience.

Interaction design: Creating intuitive and engaging user flows and interactions.

Wireframing & Prototyping: Creating low and high-fidelity prototypes to test and iterate designs.

Analytics & data analysis: Using data to inform design decisions and measure design effectiveness.

Visual design principles: Typography, color theory, layout, and visual hierarchy.

UI design tools: Figma, Sketch, Adobe XD, etc.

Responsive design: Designing interfaces that adapt seamlessly to various screen sizes.

Accessibility standards: WCAG guidelines for creating inclusive designs.

Front-end development basics: HTML, CSS, and JavaScript for understanding technical feasibility.

Software & Tools:

Design software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, etc.

Prototyping tools: Figma, Adobe XD, InVision Studio, Axure, etc.

Collaboration tools: Jira, Confluence, Slack, etc.

Version control: Git or similar for managing design files.

Soft Skills:

Communication: Clearly articulating design decisions and presenting ideas to stakeholders.

Collaboration: Working effectively with cross-functional teams (developers, product managers, marketers).

Problem-solving: Identifying user pain points and developing creative solutions.

Critical thinking: Analyzing user data and feedback to make informed design decisions.

Mentorship: Guiding and supporting junior designers.

Time management: Handling multiple projects and meeting deadlines.

Adaptability: Staying current with design trends and emerging technologies.

Beyond the Basics:

Domain expertise: Industrial IOT is a plus

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals