Client Servicing(Associate/Assistant Manager)
B2B SaaS Startup
1 - 2 yrs
₹3L - ₹3.5L / yr
Remote only
Skills
Client Servicing
client operations
Our client is the world's largest aggregator of business events. The startup is a business event discovery and networking platform that has also built other services like accessing speaker information and event agendas, viewing maps and getting directions to the venue, and setting reminders for the event. It aims to improve event-goers experience before, during, and after the event.
The company currently hosts over 300000 business events and drives over 30 million people to events. As the only platform with rated events, they use technology to maximize the value, users get from the event participation. Over the last 4 years, the company has grown from a small startup to a platform with global reach and clientele.
The company was founded in 2014 by serial entrepreneurs and IMT and Purdue University alumni, who have been part of managing and scaling many online business and products. The company drives massive B2B traffic from across the globe on a single amazing platform.
Our client collaborates with event organizers of trade shows and conferences around the world to become their official engagement app. Past and current clients include UBM, Messe Frankfurt, Messe Munchin, FICCI, HKTDC, among others.
As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.
What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
Candidate Profile:
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
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