Cutshort logo
B2B SaaS Startup logo
Client Servicing(Associate/Assistant Manager)
B2B SaaS Startup
Client Servicing(Associate/Assistant Manager)
B2B SaaS Startup's logo

Client Servicing(Associate/Assistant Manager)

at B2B SaaS Startup

Agency job
via Unnati
1 - 2 yrs
₹3L - ₹3.5L / yr
Remote only
Skills
Client Servicing
client operations
Our client is the world's largest aggregator of business events. The startup is a business event discovery and networking platform that has also built other services like accessing speaker information and event agendas, viewing maps and getting directions to the venue, and setting reminders for the event. It aims to improve event-goers experience before, during, and after the event.
 
The company currently hosts over 300000 business events and drives over 30 million people to events. As the only platform with rated events, they use technology to maximize the value, users get from the event participation. Over the last 4 years, the company has grown from a small startup to a platform with global reach and clientele.
 
The company was founded in 2014 by serial entrepreneurs and IMT and Purdue University alumni, who have been part of managing and scaling many online business and products. The company drives massive B2B traffic from across the globe on a single amazing platform.
 
Our client collaborates with event organizers of trade shows and conferences around the world to become their official engagement app. Past and current clients include UBM, Messe Frankfurt, Messe Munchin, FICCI, HKTDC, among others.
 
As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.

What you will do:

  • Building and managing strong relationships with key customer stakeholders
  • Proactively monitoring client retention and customer account health
  • Serving as a product expert on use cases and providing customer training
  • Interfacing and collaborating with cross-functional teams to drive towards customer goals
  • Providing prompt customer service to ensure client delight and minimal churn
  • Following and creating processes that build long lasting client relationships
  • Driving upselling by understanding client requirements and product fit
  • Being the voice of the customer to drive process and product enhancement

 

Candidate Profile:

What you need to have:

  • Comfortable to work in the day/ evening shift as per the assigned region
  • Strong ethical practices for client servicing
  • 2 to 4 years of experience in client servicing (preferably in the international market)
  • Effective communicator with strong analytical, problem-solving and organizational ability
  • High level of comfort with handling technology    
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Inflectionio
at Inflectionio
1 candid answer
Renu Philip
Posted by Renu Philip
Bengaluru (Bangalore)
3 - 6 yrs
₹30L - ₹40L / yr
skill iconJava
skill iconPython

Qualifications:

  • 3+ years of professional software development experience, with a strong focus on backend development.
  • Proficiency in one or more programming languages such as Java, Python or Golang
  • Strong understanding of database systems, relational (e.g., MySQL, PostgreSQL), NoSQL (e.g., MongoDB, Cassandra), and columnar (SingleStore, Redshift, BigQuery, Snowflake)
  • Hands-on experience with message brokers such as Kafka, RabbitMQ, or Amazon SQS.
  • Experience with cloud platforms (AWS or Azure or Google Cloud) and containerization technologies (Docker, Kubernetes).
  • Proven track record of designing and implementing scalable, high-performance systems.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment.


Read more
IT Clients
IT Clients
Agency job
via kaldan soft by sathya priya
Salem, Coimbatore, Madurai, Chennai, Tiruchirappalli, Tirupur, Hosur, Puducherry, Vellore, Tiruvannamalai, Erode
1 - 3 yrs
₹1L - ₹3L / yr
Home loan
lap
loan against property

Job Title: Relationship Manager

Experience Required: 1 to 3 Years

Job Locations: Chennai, Coimbatore, Erode, Salem, Madurai, Hosur, Puducherry, Trichy, Tiruvannamalai, Vellore

Notice Period: Immediate to 30 Days


Job Summary:

We are seeking proactive and customer-oriented Relationship Managers to join our team across various locations in Tamil Nadu and Puducherry. The ideal candidate will be responsible for maintaining and growing strong client relationships, promoting products/services, and ensuring a high level of customer satisfaction.


Key Responsibilities:

  • Build and maintain strong, long-term relationships with customers.
  • Act as a trusted advisor by understanding client needs and offering relevant solutions.
  • Generate new business opportunities through cold calling, referrals, and walk-ins.
  • Manage the end-to-end sales process, including prospecting, onboarding, and post-sales service.
  • Meet or exceed assigned sales and service targets.
  • Provide timely resolutions to customer issues and escalate when necessary.
  • Coordinate with internal teams to ensure smooth execution of client requests.
  • Track and report sales activities and client interactions using CRM tools.


Key Skills & Competencies:

  • Strong interpersonal and communication skills.
  • Ability to understand and identify client needs effectively.
  • Sales-oriented mindset with a customer-first approach.
  • Negotiation and problem-solving skills.
  • Ability to multitask and manage time effectively.
  • Proficiency in local languages is a plus.
  • Basic knowledge of CRM tools and MS Office (Excel, Word, Outlook).


Read more
Intandemly
at Intandemly
1 recruiter
Swetha Arun
Posted by Swetha Arun
Intandemly Technologies Address: The Ninth, 2nd floor, Plot 131 & 132, Rd Number 5, Khajaguda, Telangana 500008, Hyderabad
0 - 2 yrs
₹4L - ₹6L / yr
Client Management
Client Servicing

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.


Key Responsibilities:


  • Act as the first point of contact for clients post-onboarding
  • Assist the CSM team in understanding client requirements and priorities
  • Coordinate between internal teams and clients to ensure timely updates and follow-ups
  • Help track deliverables and ensure SLAs are met
  • Maintain clear communication records and update CRMs accordingly
  • Handle client feedback, concerns, and route them to appropriate internal stakeholders


What We’re Looking For:


  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and work under pressure
  • Good understanding of customer service processes
  • Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
  • Fresher or 1-2 years of experience in customer-facing roles preferred


Location: Hyderabad, India. WFO only 

Read more
India's best Short Video App
India's best Short Video App
Agency job
via wrackle by Naveen Taalanki
Bengaluru (Bangalore)
4 - 12 yrs
₹25L - ₹50L / yr
Data engineering
Big Data
Spark
Apache Kafka
Apache Hive
+26 more
What Makes You a Great Fit for The Role?

You’re awesome at and will be responsible for
 
Extensive programming experience with cross-platform development of one of the following Java/SpringBoot, Javascript/Node.js, Express.js or Python
3-4 years of experience in big data analytics technologies like Storm, Spark/Spark streaming, Flink, AWS Kinesis, Kafka streaming, Hive, Druid, Presto, Elasticsearch, Airflow, etc.
3-4 years of experience in building high performance RPC services using different high performance paradigms: multi-threading, multi-processing, asynchronous programming (nonblocking IO), reactive programming,
3-4 years of experience working high throughput low latency databases and cache layers like MongoDB, Hbase, Cassandra, DynamoDB,, Elasticache ( Redis + Memcache )
Experience with designing and building high scale app backends and micro-services leveraging cloud native services on AWS like proxies, caches, CDNs, messaging systems, Serverless compute(e.g. lambda), monitoring and telemetry.
Strong understanding of distributed systems fundamentals around scalability, elasticity, availability, fault-tolerance.
Experience in analysing and improving the efficiency, scalability, and stability of distributed systems and backend micro services.
5-7 years of strong design/development experience in building massively large scale, high throughput low latency distributed internet systems and products.
Good experience in working with Hadoop and Big Data technologies like HDFS, Pig, Hive, Storm, HBase, Scribe, Zookeeper and NoSQL systems etc.
Agile methodologies, Sprint management, Roadmap, Mentoring, Documenting, Software architecture.
Liaison with Product Management, DevOps, QA, Client and other teams
 
Your Experience Across The Years in the Roles You’ve Played
 
Have total or more 5 - 7 years of experience with 2-3 years in a startup.
Have B.Tech or M.Tech or equivalent academic qualification from premier institute.
Experience in Product companies working on Internet-scale applications is preferred
Thoroughly aware of cloud computing infrastructure on AWS leveraging cloud native service and infrastructure services to design solutions.
Follow Cloud Native Computing Foundation leveraging mature open source projects including understanding of containerisation/Kubernetes.
 
You are passionate about learning or growing your expertise in some or all of the following
Data Pipelines
Data Warehousing
Statistics
Metrics Development
 
We Value Engineers Who Are
 
Customer-focused: We believe that doing what’s right for the creator is ultimately what will drive our business forward.
Obsessed with Quality: Your Production code just works & scales linearly
Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.
Pragmatic: We do things quickly to learn what our creators desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.
Owners: Engineers at Chingari know how to positively impact the business.
Read more
OJCommerce
at OJCommerce
3 recruiters
Thennarasi S
Posted by Thennarasi S
Chennai
4 - 10 yrs
₹4L - ₹14L / yr
MS SQLServer
Microsoft SSIS
Microsoft SSRS
Microsoft SSAS
SQL server
+5 more

OJ Commerce Inc. is a fast-growing retailer serving the US market through OJ Commerce.com and various market places such as Amazon, Walmart, and eBay. OJ Commerce is a privately held, profitable company headquartered in Miami, Florida, USA with a 100% dedicated back-office in Chennai. The workhours are flexible with predominantly India business hours with some overlap with US Eastern Time business hours based on need.

Experience: 

4+ relevant experience

Role: Individual Contributor Role.

Location : Chennai - Ekaduthangal (Work From Office)

 

Skill Sets:

• In-depth knowledge in MS SQL Server and related tools & technologies such as SSIS, SSRS &SSAS

• Exposure to data modelling and ability to develop complex queries & procedures

• Manage and monitor performance, capacity and security of the database

• Continuously improve the performance of the database in alliance with the Database Adminstrator by optimizing jobs, procedures & queries

 

Desirable Skills:

➢ Candidates with experience in ecommerce / online retail is added value.

➢ Should be comfortable in dealing with senior leadership (internal & external)

➢ Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.

➢ Self–motivated and flexible, with an ability to work independently.

 

Traits Expected: 

• Ability to work in a fast–paced, dynamic environment with limited resources

• Problem-solver with a desire to solve complex business problems with innovative & cost–effective solutions

• Excellent analytical and problem-solving skills, with out–of–the–box thinking.

Location: Chennai

Experience: 4 years

Read more
Anarock Technology
at Anarock Technology
1 video
3 recruiters
Arpita Saha
Posted by Arpita Saha
Mumbai, Gurugram
2 - 5 yrs
Best in industry
API
SQL

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.


Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.


Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge


Experience: 3 - 5 years


Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team


Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 


Read more
Dight Infotech private limited
Pallvi Sharma
Posted by Pallvi Sharma
Chandigarh, Mohali, Panchkula, Patiala, Haryana
1 - 5 yrs
₹2L - ₹4L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
Wordpress
+4 more
Roles/ Responsibilities : - 
  • Conducting analysis of website and application requirements.
  • Writing back-end code and building efficient PHP modules.
  • Developing back-end portals with an optimized database.
  • Troubleshooting application and code issues.
  • Integrating data storage solutions.
  • Responding to integration requests from front-end developers.
  • Finalizing back-end features and testing web applications.
  • Updating and altering application features to enhance performance.

PHP Developer Requirements:

  • Bachelor’s degree in computer science or a similar field.
  • Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
  • Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
  • Understanding of object-oriented PHP programming.
  • Previous experience creating scalable applications.
  • Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
  • Familiarity with SQL/NoSQL databases.
  • Ability to project manage.
  • Good problem-solving skills.
Read more
Sitara IT Innovations
at Sitara IT Innovations
1 recruiter
sukruthi infotech
Posted by sukruthi infotech
Mysore
8 - 14 yrs
₹6L - ₹9L / yr
skill icon.NET
ASP.NET
ASP.NET MVC
skill iconC#
  • Experienced in C# MVC
  • Should have good knowledge in JavaScript, SQL, RDBMS Concepts and Microsoft .NET
  • Framework, practical implementation of Object Oriented Concepts, N-Tier Architecture
  • development and understanding of JSON, XML, SOAP.
  • Good hands-on coding skills in Java Script, Ajax, C#, ASP.Net, jQuery
    Knowledge of working Android iOS mobile development would be added advantage
  • Good communication and analytical skills are must.
  • Candidates with experience will be preferred.

 

Primary Roles and Responsibilities:

  • Participate in requirements analysis.
  • Collaborate with internal teams to develop software design and architecture.
  • Candidate should be able to write clean, scalable code using C#.
  • Revise, update, refactor and debug code.
  • Test and deploy applications.
  • Resourcefulness and troubleshooting.
  • Good analytical and problem solving skills.
Read more
UROOJ
at UROOJ
1 recruiter
Rohit Kumar
Posted by Rohit Kumar
Remote, Chennai
5 - 10 yrs
₹6L - ₹12L / yr
skill iconJavascript
User Interface (UI) Development
skill iconHTML/CSS
User Interface (UI) Design
Animation
+1 more

UROOJ is looking for a Front-End UI/UX Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides.


Technical Experience:

  • Minimum 5 years of interactive design experience
  • Must be highly proficient in CSS3, HTML5, Javascript, Web
    technologies such as Angular2, Bootstrap,Backbone.JS, React Native,
    React.JS, JQuery, Knockout, and Redux
  • Well versed with RESTful web services
  • Experience developing custom reusable components
  • Experience developing complex design components.
  • Strong knowledge of Object-Oriented Programming
  • Good understanding/experience in the following technologies would be a plus:
    • Agile Methodologies
    • Data Modelling / UML
    • Knowledge of Unix Shell scripting

Desired Candidate Profile

  • Minimum 5-10 years of experience in UI development
  • Bachelor's Degree preferred, or equivalent combination of education, training, and experience
  • Must possess and demonstrate a good understanding of user interface design, usability
  • Extremely attentive to details and efficiency to work under tight deadlines
  • Must be Result oriented & should have an ability to work independently
  • Experience in resolving cross-browser compatibility issues
  • Makes it a point to avoid typical loopholes and points of failure in the code and passionate about solving issues as quickly as possible
  • Attention to detail and pixel perfection
  • Should be independent and confident in handling daily task
Read more
Poddar Diamond Ltd
at Poddar Diamond Ltd
1 recruiter
Kavita Yadav
Posted by Kavita Yadav
Dahisar, Mumbai
1 - 2 yrs
₹1.8L - ₹2.4L / yr
skill iconPHP
skill iconLaravel
MVC Framework
OOPHP
skill iconJavascript
+1 more

We are looking for a motivated PHP / Laravel Developer to come join our agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, compensation, and benefits.

Required Skills :-

Knowledge of MVC Frameworks - Laravel is a must

Previous working experience as a PHP / Laravel developer for 1 or 2 year(s)

Basic JavaScript, HTML5, and CSS3 Bootstrap

A web application development background

OOP principles

Experience with Relational Databases like MySQL

Problem-solving skills.

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos