What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
About B2B SaaS Startup
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We’re hiring a Client Servicing Executive to join our sales team to help WittyPen scale its B2B customers belonging to multiple sectors including SaaS, finance, healthcare, lifestyle and edtech. The ideal candidate should be located in Pune or eager to relocate and hold 1+ years of experience in Client Servicing Marketing Agencies or B2B sales in SaaS or IT Businesses.
WittyPen is a platform that helps hundreds of businesses get quality content from freelance writers across the world. We are building features and products to help businesses scale their content creation seamlessly, and also let content writers earn well from wherever they are in the world.
About the role
As a Client Servicing Executive, you will be working as a part of our sales team to increase and expand business from our customers in multiple sectors, including software, finance, healthcare, edtech, and lifestyle. You will be responsible for the complete onboarding and account management process - from project kickoff and dispute handling to upselling.
Your responsibilities will include:
- Helping customers get on board and maintaining regular relationships
- Measuring sales numbers and reaching targeted revenues with given accounts
- Working with the Operations team to ensure quality deliverables
- Mapping accounts to expand relationships
About You
As a Client Servicing Executive at WittyPen, you are expected to possess at least 1 year of experience working in sales or client service with B2B software or tech companies. Additionally, you should have excellent communication skills and knowledge about project management tools, CRM, and reporting.
Below are the skills/requirements which would make you a good fit for this job:
- Hustler who loves customer success
- MBA is preferred.
- At least 1+ years of experience in B2B selling in Technology, SaaS, or Marketing Agencies
- Excellent English communication skills - spoken and written
- Ability to manage and use CRM
- Understanding of Inbound or Inside sales approach
- Understanding of B2B sales approach
- Capability of relationship management
- Understanding of Content marketing will be a plus
- Skilled and forecasting revenues and reaching goals
- Expert at using MSOffice tools
Benefits and work life
This full-time position and you can choose your own work hours between 10am-8pm. You will be expected to work out of our office in Pune, India, and be available to attend physical meetings with current and potential clients.
Vakilsearch is a people-first organisation that thrives on the enthusiasm of our team to execute our mission to the satisfaction of our customers. Towards this end, we stress on creating an optimal work-life balance and inculcating a strong sense of team spirit that stems from enthusiasm and good vibes. When you work at Vakilsearch, you don't just become an employee, you become family, and we always coalesce around each other to ensure a strong sense of family.
Please find the criteira:
The key responsibilities are to handle private limited company compliances and manage 1000+ clients; to build motivated and high performing teams through effective leadership.
I Responsibilities and Accountabilities:
- Do valuation for clients.
- Prepare Statement of Accounts (SOA).
- Prepare ITR filing.
- Preparation of Financial Statements.
- Providing Financial and Legal Advice.
- Certifications like Net worth, Revenue certificate, SSL certificate etc.
- Manage escalations from clients.
- File Form 15CA/CB.
- Conduct verification.
- Handle Futures & Options., Construction Co. Accounts or any other complicated accounting.
- Undertake Tax Audits.
- Manage a team.
II Tools & Resources required:
- Desktop
I Qualification(s):
CA – Qualified.
II Experience:
- Nature of Experience: Experience in handling private limited company compliances, accounting and taxation.
- Length of Experience: 1 - 2 years.
III Skill Set & Personality Traits required:
- Conceptual understanding of accounting, IT, GST, and accounting standards.
- Visible Leadership skills – can motivate others to achieve.
- Strong professionally – credible with integrity.
- Good communication skills.
- Strong interpersonal skills.
- Organizational skills and ability to manage deadline
IV Location: Chennai.
V Additional information:
- Preference will be given to those with Articleship experience from Audit firms.
- Candidates proficient in Hindi language will be given higher preference.
Job description
Work with clients in support of new business opportunities, client service, and internal team communication
• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
skill:
Strong Written and verbal communication
Job Types: Full-time, Permanent
Preferably Male candidate from BGV field.
Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
1. Serve as a day-to-day point of client contact
2. Writing creative briefs & minutes of the meeting and de-briefing the team
3. Research and prepare client presentations, reports and conduct in-person client meetings
4. Research on industry & competitor trends to apply best practices to client portfolio
5. Understanding client goals/objectives and their creative requirements including Branding,Packaging, UI/UX Design, Social Media, Content Development, Web Development, Graphic Design, Digital Marketing & more
6. Work jointly with the internal team to drive strategy & development
7. Identify growth opportunities from the client portfolio and drive revenue by upselling
8. Research & keep current on emerging online trends and best practices within the Creative Digital Industry.
10. Maintaining profitability of all the projects and completing projects within stipulated timelines.
11. Keeping a track of all the payment milestones for the projects.
12. Being a part of brainstorming sessions with the creative team to facilitate good campaigns.
In today’s high-demand equals high-price world, our client focuses on being a universal factory that produces high-quality industrial goods at costs that are globally competitive. The services offered by them include sand casting, investment casting, sheet metal stamping, injection molding etc. and the industries served by them include railways, apparel, consumer electronics etc.
So far in their journey, their network includes, approx., 10K+ suppliers, 600+ customers, 2K+ projects, serving 15+ countries and 25+ industries.
Headquartered in Bangalore, they also have offices in the USA and Singapore. They have raised a total of approx. $649M in funding over 11 rounds.
As a Program Manager, you will be responsible for owning the company's vision, strategy and execution of multiple new enterprise resource planning systems and 3rd party software with the company's OS.
What you will do:
- Working with internal customers, external partners and translating business requirements into scalable solutions
- Defining the implementation roadmap and timeline to meet business objectives
- Working across engineers, business stakeholders, external stakeholders, customer ops and partnering closely with business units
- Helping us execute on long term bets to help us hyper scale our business
Desired Candidate Profile
What you need to have:- Strong Program Management skills
- Experience working with business teams, consultants and implementation partners
- Experience implementing an ERP or CRM Tool at an organization- preferably Dynamics or SAP
- Proven track record of leading complex projects with multiple cross-team customers to delivery and completion
- Ability to determining business needs via consultation, business analysis, and targeted observations
- Strong oral and written communication skills
- Comfortable working alt Saturdays
B2BTesters is a fast growing startup with a team of 120+ people providing Testing As A Service (TAAS) to funded startups such as zeelearn, 73 Strings , BIZONGO, Classplus and many more. Within one year of operations, we have acquired 30+ blue chip startups and crossed 100 colleagues.
With us you will have the exposure to a wide variety of industries and be in the cutting edge of latest happenings and technologies in the startup world and the testing world.
Role & Responsibilities:
Work with clients in support of new business opportunities, client service, and internal team communication
• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
.Preferably having knowledge on different software tools.
skill:
Strong Written and verbal communication
Quick learnier, Management skill
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
1. Filing TDS Return/GST Return/Professional Tax payment
2. Filing of Income Tax return
3. Ensure books of accounts are complete and accurate on a regular basis.
4. Recording expense incurred after due approvals. Monthly balance reconciliation of the same.
5. Review & Reconciliation of Creditors, Bill verification, and payment processing
6. Having a sound knowledge on Tally Erp 9
9. Maintenance of BRS of the company.
Interested Candidates please Contact HR Ipsita
*Working- Monday-Friday (10AM-7PM)/(10:30AM-7:30PM)