Client Servicing(Associate/Assistant Manager)

B2B SaaS Startup

Client Servicing(Associate/Assistant Manager)

Unnati

Company

Home

Client Servicing(Associate/Assistant Manager)

at B2B SaaS Startup

Agency job

via Unnati

1 - 2 yrs

₹3L - ₹3.5L / yr

Remote only

Skills

Client Servicing

client operations

Our client is the world's largest aggregator of business events. The startup is a business event discovery and networking platform that has also built other services like accessing speaker information and event agendas, viewing maps and getting directions to the venue, and setting reminders for the event. It aims to improve event-goers experience before, during, and after the event.

The company currently hosts over 300000 business events and drives over 30 million people to events. As the only platform with rated events, they use technology to maximize the value, users get from the event participation. Over the last 4 years, the company has grown from a small startup to a platform with global reach and clientele.

The company was founded in 2014 by serial entrepreneurs and IMT and Purdue University alumni, who have been part of managing and scaling many online business and products. The company drives massive B2B traffic from across the globe on a single amazing platform.

Our client collaborates with event organizers of trade shows and conferences around the world to become their official engagement app. Past and current clients include UBM, Messe Frankfurt, Messe Munchin, FICCI, HKTDC, among others.

As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.

What you will do:

Building and managing strong relationships with key customer stakeholders
Proactively monitoring client retention and customer account health
Serving as a product expert on use cases and providing customer training
Interfacing and collaborating with cross-functional teams to drive towards customer goals
Providing prompt customer service to ensure client delight and minimal churn
Following and creating processes that build long lasting client relationships
Driving upselling by understanding client requirements and product fit
Being the voice of the customer to drive process and product enhancement

Candidate Profile:

What you need to have:

Comfortable to work in the day/ evening shift as per the assigned region
Strong ethical practices for client servicing
2 to 4 years of experience in client servicing (preferably in the international market)
Effective communicator with strong analytical, problem-solving and organizational ability
High level of comfort with handling technology

As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.

What you will do:

Building and managing strong relationships with key customer stakeholders
Proactively monitoring client retention and customer account health
Serving as a product expert on use cases and providing customer training
Interfacing and collaborating with cross-functional teams to drive towards customer goals
Providing prompt customer service to ensure client delight and minimal churn
Following and creating processes that build long lasting client relationships
Driving upselling by understanding client requirements and product fit
Being the voice of the customer to drive process and product enhancement

Candidate Profile:

What you need to have:

Comfortable to work in the day/ evening shift as per the assigned region
Strong ethical practices for client servicing
2 to 4 years of experience in client servicing (preferably in the international market)
Effective communicator with strong analytical, problem-solving and organizational ability
High level of comfort with handling technology

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Subodh Popalwar

Software Engineer, Memorres

For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.

Companies hiring on Cutshort

Similar jobs

Digital Marketing Executive

at Dynasoft India LLP

Posted by Shamji Rathod

Ahmedabad

1 - 3 yrs

₹1L - ₹4L / yr

Facebook Marketing

Google Adwords

Digital Marketing

Job description:

Min 1 Year Experience in Google Ads & Facebook ads Manager
Social Posting Topic & Content Creation
Competitor Research Detailed Skill
Latest SEO Knowledge
Sound Knowledge of Graphic design tools
Basic Knowledge of video editing tools

Job description:

Min 1 Year Experience in Google Ads & Facebook ads Manager
Social Posting Topic & Content Creation
Competitor Research Detailed Skill
Latest SEO Knowledge
Sound Knowledge of Graphic design tools
Basic Knowledge of video editing tools

RPA Developer

at Webtiga Private limited

Posted by HR Webtiga

Bengaluru (Bangalore)

3 - 6 yrs

Best in industry

rpa

uipath

blueprism

We are looking for an RPA Developer to join our team.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Proven experience (4 years) as an RPA Developer.

Strong experience with RPA tool such as UiPath, Automation Anywhere, or Blue Prism.

Proficiency in programming languages such as C#, Python, Java, or VBScript.

Familiarity with process analysis, design, and improvement.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills to work effectively within cross-functional teams.

Knowledge of software development best practices and methodologies.

Good understanding of .Net technology stack and Excel Macros.

Experience in Design, Development, Test and Support in line with client needs and architectural requirements.

Hands-on experience in Automating Web interfaces, desktop application interfaces, Citrix interfaces, API, Building Custom codes and Mainframes.

Understanding client requirements and preparing required documents (PDD, SDD, BRD...)

Roles and Responsibilities

Collaborate with business analysts, process owners, and project managers to gather requirements and understand business processes for automation.

Design, develop, test, and deploy RPA solutions using industry-standard RPA tools such as UiPath, Automation Anywhere, or Blue Prism.

Analyze, optimize, and document existing business processes for automation feasibility and improvement opportunities.

Develop automation workflows, scripts, and routines that are efficient, reliable, and maintainable.

Implement error handling and exception handling mechanisms to ensure the robustness of automation solutions.

Collaborate with QA teams to ensure the quality of the developed automation solutions.

Provide technical support and troubleshooting for deployed automation solutions.

We are looking for an RPA Developer to join our team.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

Proven experience (4 years) as an RPA Developer.

Strong experience with RPA tool such as UiPath, Automation Anywhere, or Blue Prism.

Proficiency in programming languages such as C#, Python, Java, or VBScript.

Familiarity with process analysis, design, and improvement.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills to work effectively within cross-functional teams.

Knowledge of software development best practices and methodologies.

Good understanding of .Net technology stack and Excel Macros.

Experience in Design, Development, Test and Support in line with client needs and architectural requirements.

Hands-on experience in Automating Web interfaces, desktop application interfaces, Citrix interfaces, API, Building Custom codes and Mainframes.

Understanding client requirements and preparing required documents (PDD, SDD, BRD...)

Roles and Responsibilities

Collaborate with business analysts, process owners, and project managers to gather requirements and understand business processes for automation.

Design, develop, test, and deploy RPA solutions using industry-standard RPA tools such as UiPath, Automation Anywhere, or Blue Prism.

Analyze, optimize, and document existing business processes for automation feasibility and improvement opportunities.

Develop automation workflows, scripts, and routines that are efficient, reliable, and maintainable.

Implement error handling and exception handling mechanisms to ensure the robustness of automation solutions.

Collaborate with QA teams to ensure the quality of the developed automation solutions.

Provide technical support and troubleshooting for deployed automation solutions.

Senior Software Engineer

"A Product Startup"

Agency job

via Gipfel & Schnell Consultings Pvt Ltd by Ashwini HC

Bengaluru (Bangalore)

5 - 8 yrs

₹5L - ₹20L / yr

Windows Azure

Microsoft Windows Azure

DevOps

Terraform

Solution architecture

+5 more

Senior Cloud Engineer / Jr. Cloud Solutions Architect

Roles and Responsibilities

Define, implement, deploy and maintain development, QA & production environments for cloud-based Azure architecture.
Create a strategy for establishing a secure and well-managed enterprise environment in Azure

Define and implement security architecture for production, ensure data security at all levels.
Provision Infrastructure as code using Azure CLI Powershell ARM templates and or Terraform with Ansible or other tools.
Develop scripts to automate the deployment of resource stacks and associated configurations
Extend MLP standard systems management processes into the cloud including change, incident, and problem management
Establish and implement monitoring and management infrastructure for both availability and performance management

Implement observability patterns using Azure Monitor Azure Application Insights and Log Analytics Workspace.
Provide internal training to the team.

Primary Skills/Requirements

5+ years of experience in IT and infrastructure

3+ years of experience in Azure design, support and management for a large-scale organization
Experience in design and implementation of high availability architecture.
Strong experience in Azure CLI Powershell and ARM Templates Terraform.
Strong understanding of IT Security and related audits
Experience with deploying applications on Linux - Ubuntu

Should know Azure offerings (Storage, OS instances, Availability zones, DR, Load balancers, VPN tunnel, Application Gateway, etc.)Cloud monitoring Experience with Azure Log Analytics Azure Monitor.
Experience with log collection tools and analysis, as well as infrastructure performance monitoring tools and optimization practices
Microsoft Azure Certification MCSE: Cloud Platform and Infrastructure or equivalent certification would be an added advantage
Experience with Postgres SQL Database

Behavioural

Positive work ethics
Ability to adapt to dynamic environment
Time Management
Team Player
Communication skills

Ability to work independently

Senior Cloud Engineer / Jr. Cloud Solutions Architect

Roles and Responsibilities

Define, implement, deploy and maintain development, QA & production environments for cloud-based Azure architecture.
Create a strategy for establishing a secure and well-managed enterprise environment in Azure

Define and implement security architecture for production, ensure data security at all levels.
Provision Infrastructure as code using Azure CLI Powershell ARM templates and or Terraform with Ansible or other tools.
Develop scripts to automate the deployment of resource stacks and associated configurations
Extend MLP standard systems management processes into the cloud including change, incident, and problem management
Establish and implement monitoring and management infrastructure for both availability and performance management

Implement observability patterns using Azure Monitor Azure Application Insights and Log Analytics Workspace.
Provide internal training to the team.

Primary Skills/Requirements

5+ years of experience in IT and infrastructure

3+ years of experience in Azure design, support and management for a large-scale organization
Experience in design and implementation of high availability architecture.
Strong experience in Azure CLI Powershell and ARM Templates Terraform.
Strong understanding of IT Security and related audits
Experience with deploying applications on Linux - Ubuntu

Should know Azure offerings (Storage, OS instances, Availability zones, DR, Load balancers, VPN tunnel, Application Gateway, etc.)Cloud monitoring Experience with Azure Log Analytics Azure Monitor.
Experience with log collection tools and analysis, as well as infrastructure performance monitoring tools and optimization practices
Microsoft Azure Certification MCSE: Cloud Platform and Infrastructure or equivalent certification would be an added advantage
Experience with Postgres SQL Database

Behavioural

Positive work ethics
Ability to adapt to dynamic environment
Time Management
Team Player
Communication skills

Ability to work independently

Tech Lead

at PCL Health

1 recruiter

Posted by Ankit Saintwal

Noida

7 - 12 yrs

₹10L - ₹15L / yr

.NET

Java

Javascript

Windows Azure

+2 more

We are an age-tech startup revolutionising healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitise medical information exchange.

Technical Lead's Role:

- The availability, security, scalability and interoperability of our platform

- Delivering our product roadmap

- Planning for the future

- Generating enthusiasm and a sense of both technical and product pride

Essential for this position :

- At least 2 years of experience in leading a team of software developers

- At least 4 years of commercial experience with C# and .NET

- At least 2 years of commercial experience with HTML/CSS and one of Javascript frameworks

- At least 2 years of experience with Microsoft Azure

- Designing and developing APIs for both high availability and scalability

- Performance profiling and tuning of .NET code

- Writing automated tests (both unit and integration tests)

- Experience with CI/CD pipelines (ideally Azure DevOps)

- Applying problem-solving skills to technical issues

Mandatory requirement:-
1. Educational background from B.Tech/B.E./MCA
2. Comfortable to work from Noida Office.
3. Able to join in next 30 days max.

Application process is to submit the details on https://pclhealth.talentlyft.com/jobs/net-tech-lead-me8" target="_blank">https://pclhealth.talentlyft.com/jobs/net-tech-lead-me8 and our team member will get in touch with you soon

Business Development Executive

at Kalibre global konnects

7 recruiters

Posted by Monika Sanghvi

Ahmedabad

2 - 4 yrs

₹2.4L - ₹5L / yr

Business Development

Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.

· It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.

· Generate lead and achieve monthly target.

· Maintain and develop relationships with customers.

· Act as a contact between a company and its existing and potential clients.

· Negotiate the terms of an agreement and close sales.

· Conducting market research to identify new business opportunities.

Requirements:-

· Minimum Qualifications Any Graduate

· 2 to 4 years of Proven experience working as a business development in Offshore IT Services.

· Excellent English Communication Presentation Skills with pleasing personality.

· The ability to work in a fast-paced environment.

· Exceptional negotiation and decision-making skills.

Desired Skills and Experience

· Bid On freelancer, guru, UpWork.

· Lead generation LinkedIn, Xing, AnglList and from other platforms.

· Intermediate in between client and developer.

· Make SRS report for requirement.

· International business development

· Mentor the junior business development executive

· Take ownership for the business growth

Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.

· It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.

· Generate lead and achieve monthly target.

· Maintain and develop relationships with customers.

· Act as a contact between a company and its existing and potential clients.

· Negotiate the terms of an agreement and close sales.

· Conducting market research to identify new business opportunities.

Requirements:-

· Minimum Qualifications Any Graduate

· 2 to 4 years of Proven experience working as a business development in Offshore IT Services.

· Excellent English Communication Presentation Skills with pleasing personality.

· The ability to work in a fast-paced environment.

· Exceptional negotiation and decision-making skills.

Desired Skills and Experience

· Bid On freelancer, guru, UpWork.

· Lead generation LinkedIn, Xing, AnglList and from other platforms.

· Intermediate in between client and developer.

· Make SRS report for requirement.

· International business development

· Mentor the junior business development executive

· Take ownership for the business growth

MERN Stack Developer

at Alore Pte Ltd

1 video

3 recruiters

Posted by Kirti Prakash

NCR (Delhi | Gurgaon | Noida)

3 - 10 yrs

₹4L - ₹10L / yr

React.js

NodeJS (Node.js)

MERN Stack

MongoDB

Javascript

+1 more

Who should not apply for this job

If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
If you never read books
If you jump companies every 11-12 months
If you are not comfortable working on Saturdays
If you have less than 2 years of experience
If you have more than 4 years of experience

At this position you will:

Get solid experience with high-load distributed architecture using REST and High load services.
Work with automated CI/CD processes, AWS cloud, and VoIP.
Implement and support microservices based on Elasticsearch, Mongo, and frontend.

Key-Skills Required:

Key Deliverables:

New feature design and implementation, Bug fixing, testing and performance tuning.
Work on the API and Engines.
Code deployment on cloud & maintenance of the same.
Take complete ownership of a product/feature from setup to deployment.
Time-bound feature delivery & updating.
Cost-saving using efficient & effective technologies

Role and Responsibilities:

Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
Manage Key-value based databases like Redis.
Active participation in the development of a sophisticated platform as one of the leading developers.
Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
Respond promptly and professionally to bug reports.
Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.

4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)

(We do ZERO deductions since the salary will be paid from US/Singapore)

Who should not apply for this job

If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
If you never read books
If you jump companies every 11-12 months
If you are not comfortable working on Saturdays
If you have less than 2 years of experience
If you have more than 4 years of experience

At this position you will:

Get solid experience with high-load distributed architecture using REST and High load services.
Work with automated CI/CD processes, AWS cloud, and VoIP.
Implement and support microservices based on Elasticsearch, Mongo, and frontend.

Key-Skills Required:

Key Deliverables:

New feature design and implementation, Bug fixing, testing and performance tuning.
Work on the API and Engines.
Code deployment on cloud & maintenance of the same.
Take complete ownership of a product/feature from setup to deployment.
Time-bound feature delivery & updating.
Cost-saving using efficient & effective technologies

Role and Responsibilities:

Work on back-end (+ frontend integration) development of core scripts using NodeJS / MongoDB /Express /Redux, and Redis.
Manage Key-value based databases like Redis.
Active participation in the development of a sophisticated platform as one of the leading developers.
Document code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular, and database level.
Respond promptly and professionally to bug reports.
Knowledge of bluebird.js (Promises), Async, etc will be of advantage.
Coding and programming using Object-Oriented Programming, Data Structure and Algorithms, architecture/ design and build RESTful API.
Passionate about building products and features and build the product from scratch with thrust on Web security, TLS/SSL, web sockets, etc
Knows one or more of Wireframes/ Prototyping/ Functional Documentation of business.

4-10 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on performance/delivery schedule)

(We do ZERO deductions since the salary will be paid from US/Singapore)

Junior Content Marketing Specialist

at GetMyUni

3 recruiters

Posted by Ranjith Kumar

Remote only

0 - 1 yrs

₹1.5L - ₹2.5L / yr

Search Engine Optimization (SEO)

Content Marketing

Content Writing

Keyword Research

About GetMyUni

GetMyUni is a Times Internet-backed ed-tech start-up disrupting the college admissions space in India. We are a social college search platform that empowers students with making the most important decision of their life - choosing a college, by providing them access to exhaustive college information, data points, the student is given ratings, reviews, forums, and a student connect platform.

For colleges, we are a one-stop student recruitment solution equipping them with

High-Quality Student Leads

Highly Cost Optimal Marketing and Communication solutions

Job Responsibilities :

- Ideate and create compelling content for web and social media platforms

- Attention to detail in implementing the best SEO practices

- Knowledge of SEO/ User-friendly content for a website

- Collaborating with other departments to create narrative and informative content

- An opportunist for finding and developing new ideas for web content by doing keyword research and competitor analysis.

Skills Required :

- Proficiency in English (written and verbal).

- Proficient in MS Office (Excel, Word, and Powerpoint).

- Excellent interpersonal skills.

Career Roadmap with us:

- First Six Months [Concentration in Core Content]

- Learning to design content that both humans and search engines will love
- Understanding how to cater to content based on user behavior using advanced tools such as:

- Google Webmaster and Analytics

- Google Trends

- Get professionally trained in editing and proofreading web content

- Get creative with video and pictorial representation of web content

- Next One Year [Concentration in Content + SEO]

- Become fluent in analysis - Competitors and Keywords

- Get hands-on experience with Advanced SEO Tools

- SEMRush

- Ahref

- Screaming Frog

- Crazy Egg

- Expertise in technical and Off-page SEO

- Next Six Months [Concentration on Product Development]

- Developing products or sub-products from the ideation stage to the implementation stage

- Creating the entire structure of a web portal and prototyping

- Setting up roadmaps and strategies for product performance

- Effective inter-team communication and coordination

- Use product management tools

Relationship Manager

at Fitato Health Solutions Pvt Ltd

6 recruiters

Posted by Aditya S

Pune

2 - 4 yrs

₹2L - ₹4L / yr

Sales

Business Development

Partner relationship management

Customer Retention

Inside Sales

We’re looking for an all-star Relationship Manager to join our Pune team.

If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.

The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.

Responsibilities

Dialogue with our clients to understand their business objectives and challenges
Analyze partners' data and provide strategic recommendations to clients
Monitor user reservations and partner promotion
Build efficiency in support processes for improving partners side experience
Resolve operational problems on the partners' side within a specified time
Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
Handle invoicing, including calculation of completed units of service
Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Qualifications

Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
Highly organized, multi-tasking skills with strong attention to detail.
Strong work ethic with a relentless desire to go above and beyond.
Excellent time management skills and ability to work under pressure
Strong communication and interpersonal skills

CTC : 2.0L - 4.0L· P.A

Role : Full Time ·

Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.

We’re looking for an all-star Relationship Manager to join our Pune team.

Responsibilities

Dialogue with our clients to understand their business objectives and challenges
Analyze partners' data and provide strategic recommendations to clients
Monitor user reservations and partner promotion
Build efficiency in support processes for improving partners side experience
Resolve operational problems on the partners' side within a specified time
Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
Handle invoicing, including calculation of completed units of service
Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Qualifications

Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
Highly organized, multi-tasking skills with strong attention to detail.
Strong work ethic with a relentless desire to go above and beyond.
Excellent time management skills and ability to work under pressure
Strong communication and interpersonal skills

CTC : 2.0L - 4.0L· P.A

Role : Full Time ·

Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.

Sales Force Software Developer

at UnitedPro Software Solutions Pvt Ltd.,

1 recruiter

Posted by vijaykumar k

Detroit, USA, Chennai

5 - 8 yrs

₹5L - ₹8L / yr

Salesforce

Angular (2+)

Salesforce Lightning

Salesforce Visualforce

Salesforce Apex

The CRM Developer Will be responsible for designing, developing and maintaining configurations, custom code and integrations for our enterprise Salesforce.com CRM implementation using the full Salesforce toolset including Visualforce, Lightning, Apex, JavaScript, Validation Rules, Workflows, Process builder, Approval processes and other technologies to design and develop customized Salesforce.com solutions. This is a hands-on role and the successful candidate will be instrumental in leading the team in the migration of the SFDC organization from Classic to Lightning including development of Lightning components and use of the best practices for Lightning design methodology. This person will also drive the development of new integration and will work closely with the business and our partners to identify practical solutions through existing and/or new application systems technology, and will be responsible for development, testing, and ongoing support.

Business development executive

at Edukyu

2 recruiters

Posted by ARUN GUPTA

NCR (Delhi | Gurgaon | Noida)

0 - 1 yrs

₹0L - ₹4L / yr

Sales

English Proficiency

Marketing & Communication

MS-Office

Telesales

Edukyu About Us: Edukyu is the initiative to promote Skill India Certificate for working professionals. Our experienced team will focus on bridge the gap between students and Institute. Career Counselling to the Students. Conducting workshops at Institutes. Motivate students to choose right path to pursue their skill set. VISION Contribution to changing trend of Education in India. Mission Seekers will not suffer from Underemployment.

Why apply to jobs via Cutshort