What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
Similar jobs
We are looking for a Sr Manager- Talent Acquisition for our client which is a Construction Tech start-up backed up by the renowned group.
Roles & responsibilities:
- In this role, you will be responsible for achieving the Company's talent acquisition objectives by sourcing, evaluating and hiring candidates.
- You will work to locate and attract the best and brightest talent to the company.
- You will be leveraging technology and data to make smart business decisions and be the subject of hiring for all levels in the business.
- Stakeholder management
- Plan and implement a Talent Acquisition strategy for the company.
- Design, develop and maintains the recruitment process and metrics
- Identify the skills and competencies required to support current and future business activities
- Utilize recruitment media, job fairs, and e-recruiting tools as required to attract qualified candidates
- Source and evaluate resumes and interview candidates to ensure that their skills and abilities meet the requirements for open positions
- Competition mapping: Identify competition companies and gather key insights about their team structures and profiles
- Builds a quality relationship with internal customers and external recruitment agencies
- Ensure timely delivery of HR processes through the employment lifecycle
- Responsible for smooth pre-boarding & onboarding of all the selected candidates
- Drive assigned HR projects with rigor and accountability
Requirements :
- 10+ years of recruitment experience (IT & Non-IT hiring)
- Master's Degree in HR from a reputed institute
- Planning & Organizing - prioritizes & plans work activities, well organized & methodical approach
- Familiar with a wide variety of sourcing avenues.
- Excellent oral and written communication skills
- Ability to prioritize, multi-task and meet deadlines and targets
Role Responsibilities:
- Development and Maintenance of REST APIs: Lead the creation and management of our RESTful APIs, ensuring top-notch performance and alignment with evolving requirements.
- Proficiency in Coding: We're in search of expertise in Python or equivalent programming languages. Your coding skills will play a pivotal role in delivering high-quality (efficient, reusable, testable, and scalable) solutions.
- Unit and Integration Testing: Apply your expertise to craft unit and integration tests, upholding code quality and reliability.
- Version Control Systems: Proficiency in Distributed Version Control Systems is vital for seamless collaboration during development.
- Elasticsearch Expertise: Having valuable experience with Elasticsearch is a plus, given its critical role in data retrieval and search functionalities.
- NOSQL Database Familiarity: Knowledge of NOSQL databases like Cassandra and MongoDB will be advantageous.
- Message Broker Knowledge: Understanding message brokers, especially RabbitMQ, is beneficial for effective communication within our systems.
Desired Qualifications:
- Experience: 1-2 years of hands-on experience as a Python developer.
- AWS: Proficiency in AWS cloud management and architecting enterprise data solutions.
- Pragmatic Problem-Solving: Recognize when a solution should be streamlined and when creating the right abstraction will lead to long-term efficiency gains.
- Passion for Quality: Demonstrate dedication to producing work of the highest quality and following best practices.
- Agile/Lean Process: Familiarity with Agile/Lean methodologies is a plus, reflecting your adaptability and collaborative spirit.
- Startup Mindset: Embrace the challenges and opportunities of a startup environment, contributing your skills and insights to our growth.
- Debugging and Optimization: Showcase excellent debugging and optimization capabilities to enhance system performance.
- Tech Awareness: Stay updated on emerging technologies and possess a solid understanding of the full product development life cycle.
- UX and Information Architecture: Exhibit excellent knowledge of mobile user experience, information architecture, and industry trends.
- Knowledge of Selenium Test Environment (STE) and the ability to configure it
- Ability to customize Selenium in various integrations
- Automation of various projects, for example, a framework
- Communication and interaction with customers to solve their problems
- Development of equipment automation plans and their approval
What you will be doing
As a User Experience Researcher, you’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You will conduct end- to-end research using a variety of methodologies, helping us gain confidence in our understanding of our users, their needs and the opportunities this uncovers for our products. You'll be empowered to work with autonomy and creativity every step of the way, partnering with key stakeholders across product management, design, analytics, data science, marketing and engineering to influence product design and direction.
What you will be doing
- Build and execute impactful research plans that provide deep customer insights needed to impact strategy and UX. Innovate and develop approaches to measure users’ experiences.
- Execute rigorous research within complex constraints such as recruiting hard-to-reach audiences, overcoming remote research technology challenges, and adapting approaches to give people of all abilities, languages, and boundaries space to contribute.
- Synthesize and derive insights across research that you will conduct on your own or in partnership with other researchers, prior research, and quantitative data sources including product telemetry and experimentation to derive useful and human-centered insights.
- Build clear and compelling narratives that land your customer-focused, human-centric research insights at the right level of altitude for different partners including engineering, design, and marketing teams.
- Continuously inform design and engineering plans using customer insight (qualitative and quantitative). Critical to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
What are we looking for
- 5+years of UX Research and analysis experience in the consumer-facing Product space.
- Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more.
- Portfolio containing work samples representing complex system research and user testing outcomes for web, desktop and mobile experiences.
- Degree in HCI, Human Factors, Anthropology, Cognitive Science, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields.
- Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures.
- Ability to keep track of multiple projects and connect the dots, to complement the core product and business values.
- Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast-paced settings.
- Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize the tangible value and productively execute on research/testing findings.
- Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into actionable and sustainable recommendations.
- Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation.
What will you get
- Chance to play a pivotal role in designing and building next-gen hospitality tech platform
- Top tier scale from day 1 - related battle scars/glory
- Chance to work with world-class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
Location: Bengaluru
Department: DevOps
We are looking for extraordinary infrastructure engineers to build a world class
cloud platform that scales to millions of users. You must have experience
building key portions of a highly scalable infrastructure using Amazon AWS and
should know EC2, S3, EMR like the back of your hand. You must enjoy working
in a fast-paced startup and enjoy wearing multiple hats to get the job done.
Responsibilities
● Manage AWS server farm Own AWS infrastructure automation and
support.
● Own production deployments in multiple AWS environments
● End-end backend engineering infra charter includes Dev ops,Global
deployment, Security and compliances according to latest practices.
Ability to guide the team in debugging production issues and write
best-of-the breed code.
● Drive “engineering excellence” (defects, productivity through automation,
performance of products etc) through clearly defined metrics.
● Stay current with the latest tools, technology ideas and methodologies;
share knowledge by clearly articulating results and ideas to key decision
makers.
● Hiring, mentoring and retaining a very talented team.
Requirements
● B.S. or M.S in Computer Science or a related field (math, physics,
engineering)
● 5-8 years of experience in maintaining infrastructure system/devops
● Enjoy playing with tech like nginx, haproxy, postgres, AWS, ansible,
docker, nagios, or graphite Deployment automation experience with
Puppet/Chef/Ansible/Salt Stack Work with small, tightly knit product
teams that function cohesively to move as quickly as possible.
● Determination to provide reliable and fault tolerant systems to the
application developers that consume them
● Experience in developing Java/C++ backend systems is a huge plus Be a
strong team player.
Preferred
Deep working knowledge of Linux servers and networked environments
Thorough understanding of distributed systems and the protocols they use,
including TCP/IP, RESTful APIs, SQL, NoSQL. Experience in managing a NoSQL
database (Cassandra) is a huge plus.
Responsibilities:
- Collaborating with the product team on initial concepts, user flows, visual design, and prototypes.
- Research and prototyping with our customers.
- Creation and evolution of UI and brand language within the product.
- Meticulous detail and care for design execution, from concept to delivery.
- Participating in all project phases, from strategy to launch to optimization
- Tightly collaborate with software designers and developers to bring new product features to the market.\
Requirements:
- We should be keen on solving problems with Bharat users.
- Excellent written, verbal, and interpersonal communication skills
- 3+ years of experience as a Product Designer.
- Extensive experience with a variety of graphic design and interactive tools, for example, Adobe Creative Suite, Sketch, Figma, Principle, Framer, etc
- Working knowledge of UX research methodologies with an ability to help lead sessions, apply appropriate techniques, and synthesize results
- Experience with cross-platform design systems, information architecture
Job Summary
We are looking for a great JavaScript developer who is proficient with React.js and React Native. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities and Duties
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Need to have a working knowledge of React Native
Required Experience, Skills and Qualifications
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git
UI/UX Designer role:
DISPRZ is looking for a UI/UX Designer who is passionate about resolving user pain points and delivering amazing customer experiences through customer empathy and great design.
Roles & Responsibilities
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Build page navigation buttons and search fields
- Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyse and predict user behaviour.
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colours and images
- Employ techniques for discovering, recording, and communicating the customer's experience (mental modelling, journey mapping, etc.).
Job Specifications
- A Bachelor's degree and a minimum of 2 years of UI/UX design experience for digital products or services.
- Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
Technical Skills
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Use markup languages like HTML to create user-friendly web pages
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Maintain and improve website
- Develop new user-facing features
- Build reusable code and libraries for future use
- Optimize applications for maximum speed
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Create quality mockups and prototypes
Preferred
- Proven work experience of 2+ years as a Front-end developer
- 1+ years experience of working in ReactJS
- Hands on experience with markup languages, including HTML5, CSS3
- Experience with JavaScript, CSS and jQuery
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- Familiarity with software like Adobe Suite, Photoshop and content management systems