What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
About B2B SaaS Startup
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LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organization. Our brand ambassadors - that's how we address our people, bring unique values, discipline, and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
About the Role:
LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client’s journey with LogiNext and deliver ideas and solutions to clients to enhance their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities
Ensuring smooth implementation, execution of projects and immediate support to users of product Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product Maintaining the data sanctity on CRM and keeping all the stakeholders updated Single-handed responsibility of NPS, product adoption, change management and certification of users Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently
Requirements
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field 0-2 years of experience in client operations with working knowledge of enterprise SaaS products Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards Hands on experience with MS Office (especially PowerPoint, Word and Excel) Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus Willingness to travel around 100% of the time within the city and between cities Team
- Cultivating solid relationships with clients through the provision of exceptional service.
- Should be open to travel and explain the products of clients to relevant stakeholders
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients and their audience through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' challenges
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to other fellow members.
- Organizing training seminars to enable clients to engage with the stakeholders
- Should be proficient in using excel.
- Should have 1-3 years of experience
- Mediator between the clients and different departments in the organization.
Job Role: Sr. Recruiter /Leads/Account Managers
Job Location: Indore
Job Type: Work From Office
Equal Opportunity Provider: We welcome & encourage both Female & Male candidates to work with us.
Shift Timing: US Time Zone (Night Shift)
- For Male Candidate: Any time between 6:00 PM IST to 6:00 AM IST actual shift would be allotted as per the business requirement.
- For Female Candidates: 8:00 PM to 5:30 (Fixed Shift)
Roles & Responsibilities:
- Accountable for managing the Requirements from the clients and generation of revenue as per expectations
- Mapping the client’s needs and getting the best out of available opportunities
- Balancing the workload as per the available resources and getting the job done
- Responsible for the productivity of the Team Members and their growth in the organization
- Co-ordination with other departments to complete the recruitment cycle
- Responsible for maintaining Individual and team data base.
- Proactively recruit and maintain relationships with highly sought-after candidates for client marketing
- Responsible for team’s success in delivering the pre-defined targets.
Requirements:
- Should have minimum of 3+ years of experience as Team Leader in a direct or MSP based US Recruitment environment.
- Candidates willing to take challenging job only needs to apply.
- Experience in end-to-end recruitment cycle for US Based clients with hands on experience of working in the MSP environment.
- Must have experience in handling a diverse team.
- Excellent understanding the client requirements and the ability to drive them through a complete recruitment cycle.
- Working closely with Sales / Account Manager to anticipate requirements & identify potential resource pool.
- Driving the teams to achieve their targets along with his/her own targets.
- Able to multi-task and work within tight deadlines Demonstrates the ability to quickly evaluate and prioritize tasks must be proactive & self-driven.
- Self-starter, motivated and detailed/results oriented
- Onboarding clients and ensure they understand how best to use the company platform.
- Understanding client hiring requirements and suggesting suitable candidates from the talent pool
- Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
- Navigating the complete recruitment cycle for clients and maximizing hires.
- Managing the candidate status and communication in our applicant tracking system
- Developing sustainable relationships by being a main point of contact between key clients and internal teams
- Negotiating offers between candidates and clients to minimize dropouts
- Managing a team of Associate Account Managers to achieve team and company-wide targets
- Working with the Co-Founders directly to define an optimal hiring process for each client
What you need to have:
- Bachelor's degree in any field
- Great English communication both written and spoken
- Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
- Ability to pitch company to potential candidates in an engaging and persuasive manner
- The skill to shortlist candidates as per the desired requirements of the client
- Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
- A desire to work in a rapidly scaling startup
- Coordinate and manage all marketing, advertising and promotional activities of the clients.
- Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
- Work on market research to determine market requirements for existing and future prospects/clients.
- Maintain cordial relation with different media individuals
- Meet clients on a regular basis to understand their business and requirement.
- Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
- Manage the workflow and come up with solutions to execute jobs as per deadlines.
- Being proactive in suggesting new ideas to clients.
- Reports and Presentations would be needed on a monthly basis.
- Create presentations for a new client pitch or big promotions.
- Filter criteria –
- 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade)
- Corporate relationship and Sales ownership experience
- Understanding of Corporate/ Commercial/ SME/ Trade Finance
- Individual needs to be self-driven, capable of working with minimum supervision
- This will be an acquisition and execution role, hence proven competency in these will be essential
- Job Role –
- Responsible for bringing in new client acquisitions and driving closure on mandates for the region
- Understanding the key offerings of the company platform and applicability across industries
- Marketing SCF solutions to Corporates and their Supply Chains
- Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities
- Engaging with the FI partners to activate and grow financing on the Network
- Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region