Business Development Excutive

PlanetSpark is Hiring !!

Title of the Job : Data Analyst ( FULL TIME)

Location : Gurgaon

Roles and Responsibilities/Mission Statement:

We are seeking an experienced Data Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and a passion for uncovering actionable insights from data. As a Data Analyst, you will be responsible for collecting, processing, and analyzing large datasets to help inform business decisions and strategies and will be the source of company wide intelligence

The responsibilities would include :

1) Creating a robust Sales MIS

2) Tracking key metrics of the company

3) Reporting key metrics on a daily basis

4) Sales incentive and teacher payout calculation

5) Tracking and analyzing large volume of consumer data related to customers and teachers

6) Developing intelligence from data from various sources

Ideal Candidate Profile -

- 1-4 years of experience in a data-intensive position at a consumer business or a Big 4 firm

- Excellent ability in advanced excel

- Knowledge of other data analytics tools and software such as SQL, Python, R, Excel, and data visualization tools will be good to have.

- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

- Exceptional analytical ability

- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

Eligibility Criteria:

- Willing to work 5 Days a week from office and Saturday - work from home

- Willing to work in an early-stage startup .

- Must have 1-3 years of prior experience in a data focused role at a consumer internet or a Big 4

- Must have excellent analytical abilities

- Available to Relocate to Gurgaon

- Candidate Should his own laptop

- Gurgaon based candidate will be given more preference

Join us and leverage your analytical expertise to drive data-driven decisions and contribute to our success. Apply today!

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

• Recruitment Process
• Using Different job portals
• Conduction Preliminary interviews
• Sourcing and Screening and CVs
• Preparing offer letters
• Preparing the KRA & KPIS
• HR Operations
• Preparing appointment letters
• Regular employee standups
• talking to employees regularly to check if they are happy with the work and what they want to work on and keeping in sync with company goals

Position: Content Writer

Location: Jaipur, Rajasthan 

Experience: Freshers

Role Overview: As a Content Writer, you will be responsible for creating high-quality and original content for various platforms, including blogs, articles, social media, and website copy. You will work closely with our content team to develop compelling stories, share valuable insights, and captivate our target audience.

Responsibilities:

1. Conduct thorough research on industry-related topics to develop well-informed and engaging content.
2. Write, edit, and proofread content to ensure it is free of errors and aligns with our brand's voice and style.
3. Collaborate with the marketing team to create content that aligns with our content marketing strategy.
4. Optimise content for SEO to improve search engine rankings and increase organic traffic.
5. Develop content for social media platforms to enhance brand visibility and engagement.
6. Stay updated with industry trends and best practices in content writing and marketing.
7. Assist in content ideation and brainstorming sessions to develop innovative and creative content ideas.

Requirements:

1. Bachelor's degree in Journalism, Mass Communication, or BJMC.
2. Excellent written and verbal communication skills in English.
3. Strong passion for writing and storytelling.
4. Ability to research and grasp complex topics quickly.
5. Basic understanding of SEO principles and content optimization techniques.
6. Proficiency in Microsoft Office and Google Suite.
7. Positive attitude, creativity, and a willingness to learn and grow.
8. Ability to meet deadlines and manage multiple projects simultaneously.

You will:

• Create highly scalable AWS micro-services utilizing cutting edge cloud technologies.
• Design and develop Big Data pipelines handling huge geospatial data.
• Bring clarity to large complex technical challenges.
• Collaborate with Engineering leadership to help drive technical strategy.
• Project scoping, planning and estimation.
• Mentor and coach team members at different levels of experience.
• Participate in peer code reviews and technical meetings.
• Cultivate a culture of engineering excellence.
• Seek, implement and adhere to standards, frameworks and best practices in the industry.
• Participate in on-call rotation.

You have:

• Bachelor’s/Master’s degree in computer science, computer engineering or relevant field.
• 5+ years of experience in software design, architecture and development.
• 5+ years of experience using object-oriented languages (Java, Python).
• Strong experience with Big Data technologies like Hadoop, Spark, Map Reduce, Kafka, etc.
• Strong experience in working with different AWS technologies.
• Excellent competencies in data structures & algorithms.

Nice to have:

• Proven track record of delivering large scale projects, and an ability to break down large tasks into smaller deliverable chunks
• Experience in developing high throughput low latency backend services
• Affinity to spatial data structures and algorithms.
• Familiarity with Postgres DB, Google Places or Mapbox APIs

• A strong work ethic and sense of commitment
• Responsible for end-to-end recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients.
• Understanding & analyzing the requirement of the position based on the client’s specifications.
• Experience in End-to-end recruitment: Sourcing to onboarding candidates.
• Sourcing of candidates via internet postings, networking, headhunting, and internal Database.
• Ability to source resumes quickly and work on multiple positions simultaneously Thorough screening applications for identifying quality candidates.
• Sound knowledge on Sourcing Candidates thru REDEX, Monster & various Job Sites.
• Excellent knowledge in Boolean function & usage of various job board databases.
• Foster long-term relationships with candidates and clients
• Draft job descriptions push them through all talent acquisition channels and coordinate candidate sourcing with the same.
• Doing junior to middle-level hiring for all verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioral Fitment, Stability, etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and clients and maintain records of progress.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Keep up to date with new technological trends and products
• You need to be comfortable being an individual contributor and working in an ambiguous, chaotic, and fast-paced work environment.
• Effective negotiating skills Sourcing and attracting candidates by using databases, social media, etc
• Strong decision-making skills
• Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity

Job Skills & Qualifications:

• Bachelor’s degree
• Telephonic Skills
• Interviewing & Negotiation skills
• Excellent interpersonal communication skills
• Excellent English Communication Written & Verbal, with very good E-Mail writing skills & etiquette.
• Professionalism
• Strong social aptitude and ability to build relationships
• Technical knowledge to be able to talk to job prospects and understand qualifications

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift