Software Development Engineer Testing (SDET)

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About Heady:

Heady is a mobile agency based in Dumbo, Brooklyn. We work with startups and established brands to build and deliver stellar mobile products. We highly value integrity, transparency, and equality throughout our tight-knit work family. In addition to a positive work environment, we offer comprehensive benefits, flexible schedules, and dog-friendly offices. We hope to meet you soon!

About the role:

Heady is looking for an experienced, well-rounded Software Development Engineer In Test (SDET) to join our growing team. In this position, you will own responsibility for the quality of our work and work closely with a strong, cross-functional, and cross-geographical team of engineers, product managers, and designers and help cultivate a quality mindset, coach and advocate for quality while assisting teams with software testing practices.

Responsibilities:

• Create automation frameworks and implement various design patterns
• API and UI automation scripting and maintenance
• Test integration with CI
• Test integration with the cloud platform
• Build health analysis
• Interact with clients as needed to ensure that we are delivering what they require

Qualification & Skills:

• Bachelor’s degree or equivalent experience in Computer Science with 4+ years of Automation experience
• 3+ years of coding expertise using TypeScript
• 3+ years of Selenium WebDriver experience
• 2+ years of hands-on experience in writing API automation scripts and unit test scripts
• Extensive knowledge of GIT and CI
• Excellent familiarity with various design patterns, including POM, FPOM, FDP, Singleton, etc.
• Strong attention to detail, an ability to multitask, and an ability to work independently and on a team

Bonus points if you have:

• Hands-on experience with XCUI with Swift, Cypress, WebdriverIO, RestAssured, and JMeter
• Experience in Security Testing

We're seeking an experienced Senior Tech Lead to oversee both frontend and backend teams for a production-ready enterprise project. You should possess strong managerial skills along with an entrepreneurial mindset. In this dynamic role, you'll collaborate with cross-functional teams to design, build, and deploy products aligned with our vision and strategy. Your leadership will be key in driving product success from conception to launch, ensuring they meet business objectives and user expectations.

Experience: 7+ Year

Working Time: 12.30 PM to 9.30 PM

Responsibilities:

• Lead and mentor developers: Provide guidance and support to ensure high-quality deliverables and drive engineering best practices. Experienced in leading development teams, fostering collaboration, and mentoring junior engineers for adherence to best practices.
• Collaborate with cross-functional teams: Define project requirements, timelines, and priorities, and coordinate product releases.
• Architect scalable solutions: Design systems for both frontend and backend that are maintainable using modern architecture patterns and RESTful API design principles.
• Project Management Skills: Proficient in Agile methodologies, managing timelines, and prioritizing tasks effectively to ensure project success.
• Define product features: Set sprint goals and translate user feedback into actionable enhancements.
• Problem-Solving Skills: Analytical problem-solver adept at addressing technical challenges and implementing practical solutions.
• Analyze data: Validate product goals and adapt strategies accordingly, and track project progress to ensure timely delivery of features.
• Test and accept product features: Ensure accurate implementation of product features based on user stories.

Requirements

• Bachelor's / Master’s degree in Computer Science or related field.
• Minimum of 3 years of experience in a leadership role.
• Nice to have: Experience in building a product from concept to launch.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong proficiency in NodeJS, RESTful APIs, Weaviate Vector Database, and graph databases.
• Proficient in NestJS with full lifecycle experience and expertise in MongoDB integration.
• Proficient in MongoDB, with expertise in NoSQL principles, instance management, data modeling, and efficient query optimization for cloud and on-premise environments.
• Strong proficiency in ReactJS, NextJS, MaterialUI, and React Query.
• Proficient in TypeScript development, skilled in building type-safe applications and leveraging TypeScript configurations for enhanced development efficiency.
• Proficient in AWS services, specializing in Lambda for serverless computing, API,Gateway for secure API management, and integration with IAM, S3, and CloudWatch.
• ​Knowledge of CI/CD principles and tools to automate the testing and deployment of applications.

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

Designation: Project Manager

Job Type: Full-time

Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)

Responsibilities: 

·  Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. 

·  Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails. 

·  Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects. 

·  Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. 

·  Responsible for client receivables; planning and execution of monthly retention. 

·  Candidates with IT  Project Management, Wordpress, PHP & Technical Skills Preferred.

·  Preferred Location Noida.

·  Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

·  Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 

·  Achieves strategic customer objectives and account plans defined by company management. 

·  Good relationship building skills (internal, external, and cross-cultural). 

·  Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

·  Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

·  Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis. 

Job Location: Noida Sector 63

Job Profile: Project Manager

 About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent

Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer(experienced or fresher) who take pride in the work they do.

Krafty Solutions is a product design and development company where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.

About You

If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Knowledge

• 3+ years of experience as iOS Developer
• In-depth knowledge of iOS (Mac OS), iPhone SDK, Objective C & Swift languages.
• Strong understanding of XCode, including compiler flags.
• Experience building IOS applications connected to RESTful APIs.
• Good experience in App submission process (iTunesConnect), Offline & online data storage, synchronization, RESTful API & JSON structure.
• Good understanding in usage of Cocoapods libraries and social apis like Facebook, Google Maps, etc.
• Good understanding in payment gateway SDK integrations.
• Experience with a version control system (GIT, SVN, CVS, etc)
• Good understanding of IOS UI design principles, patterns, and best practices.
• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
• Good understanding of Architectures like MVVM, VIPER, MVP.
• Good Understanding of RxSwift

Responsibilities and Duties

• Participate in the entire application lifecycle, focusing on coding and debugging
• Design and build advanced mobile applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources, APIs, bug fixing and improving app performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Manage cutting-edge technologies to improve legacy applications
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation
• Stay up-to-date with emerging technologies

Key Skills

• Swift, Objective C, iOS SDK, Xcode, Git Required Experience and Qualifications
• Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
• Experience - 3-5 yrs

Benefits

• Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
• Work-Life Balance - Genuine work/life balance served at Krafty.
• A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
• Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
• Weekends Off - Saturday & Sunday Fixed Off

Job Description

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skillsets required

1. Full-stack PHP Developer
2. Backend in Core PHP with API integration experience
3.  Must have good US experience
4. HTML5
5. CSS3
6. Angular JavaScript
7. Oops

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.