"Prior experience should be in client servicing."
"Must be from Digital Agencies."
He/She will be responsible for assisting the “COO” in driving strategy, planning, execution, and performance for the agency's strategic practice. Driving insights that define prime prospects, needs, attitudes, and values as per client requirements to engage a stronger and more impactful brand experience. Monitoring and evaluating implemented brand strategies and marketing actions and amending them based on deviations.
Strategy
- Ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners
- Understand business objectives, challenges, and opportunities of target and industry
- Developing a comprehensive context for digital strategies through analyzing a wide range of information in detail, as part of situation assessment.
- Facilitate existing client relationships and mandate via the role of strategy
Insights & Ideas
- S/he will be responsible for driving consumer understanding and insights that define prime prospects, needs, attitudes, and values for consumers to have a stronger and more impactful brand experience.
- To build digital solutions encompassing technology, content marketing, and development and executing the same effectively
- Implementing new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams.
- Cross functioning with digital media, content planning and, social media teams to drive brand innovation, engagement, and penetration across marketing ecosystems along with head strategy.
- Collaborate with the Account Supervisor or Manager, Client Services, on the preparation of marketing recommendations, strategies, and actions for the client.
- Review, analyze and evaluate the following, relative to the client’s needs and objectives: media output, creative output, research reports and, client data
- Share input on content and presentations, approve/reject ideas, provide feedback to the team
- Lead brainstorming sessions to generate ideas
- Provide market research, analyses, and insights into the latest industry trends
- Developing actionable marketing strategies driven by insight, channeled by cultural understanding, and,powered through research
New Business Development
- S/he will maintain and grow our agency's business and client base on an ongoing basis.
- S/he will create and maintain relationships with existing and potential clients, developing strategic solutions and plans that best fit the agency and clients’ needs.
- Responsible for creating brand identities through research and applying experience to uncover an in-depth knowledge of the organizational process, competitive threats, and opportunities of a client’s business.
- Responsible for departmental vision, structure, and management while providing leadership, accountability, and mentorship to brand strategy.
- Develop integrated marketing strategies and tactical plans to meet and exceed the client’s marketing and business goals and objectives
- Monitoring and enforcing new business risks and constraints (schedule/scope/resources)
- Manage agency strategy efforts and projects, get involved with projects from start to finish, and ensure successful project completion against deadlines.
- Provide strategic branding thought leadership and expertise to expand business relationships
- Oversee development of marketing plans and creative briefs
- Develop and implement new processes to increase efficiencies and effectiveness of research, measurement, and strategy work for teams
- Work with all departments to develop integrated solutions and expand the services Grapes provides to clients
- Seeking new opportunities to add value to existing clients, helps with identifying and nurturing new business opportunities
Leadership / Cultural Competencies:
We person should have the following characteristics and company values:
- Self-driven, proactive, and motivated, who looks to take initiative
- Looks to ask questions / has a spirit of inquiry
- Ability to lead the Team
- Ability to think strategically
- High-energy individual with a strong work ethic and high expectations for performance, but who can lead by example
- Ability to earn the trust of co-workers, maintain confidence, and put the company’s self-interest above one’s self
- Interpersonally savvy, relates well to people throughout the organization
- Committed to building strong teams, looks to develop solid relationships and elicit collaboration
- Someone with a level of self-awareness and the ability to bond easily with others
Skillsets
- Hands-on experience in social media and/or content marketing, preferably in a social or digital agency.
- A wide interest in the intersection between technology and culture/human behavior.
- Experience in a social media or content marketing agency with a proven portfolio in managing social media accounts is imperative.
- Possess the ability to create a well thought out, data-backed strategic plan of action for clients for campaigns and their always-on content.
- Developed more digitally-oriented planning skills alongside the core craft e.g. social listening, web analytics content planning.
- Strong analytical skills and ability to mine large sets of data for actionable insights.
- Strong strategic and creative thinking with a passion for delivering best-in-class work.
- Extroverted with well-developed interpersonal, team building, and relationship management skills.
- Excellent command of English, both verbal and written communication
- Independent, determined, loves taking responsibility and problem-solving.
- Pushes for the best possible work and stands up for problem-solving real ideas.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Grapes Digital
About
Company social profiles
Similar jobs
Generate leads through Upwork and similar freelance portals
Understand client requirements and prepare effective proposals
Coordinate with internal teams to gather technical inputs
Follow up on leads and convert them into potential opportunities
Maintain lead tracking and reporting using CRM tools
Support the sales process by documenting and presenting solutions
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office! 🏢
🚀 Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:
👩💼 Job Title: Business Development Associate
🌍 Location: Gurgaon
🏢 Work Setting: Office-Based (WFO)
🎓 Industry: Ed Tech
📊 Functional Area: Inside Sales
🌞 Shift: Day Shift / Night Shift (optional)
📋 Roles & Responsibilities:
As a Business Development Associate, you will:
1️⃣ Help students choose the perfect learning course from our educational offerings.
2️⃣ Kickstart phone conversations with parents who've experienced demo classes for their kids.
3️⃣ Nurture potential customers and seal the deal within the sales cycle.
4️⃣ Effectively communicate with leads through email and calls.
5️⃣ Keep precise digital records of call information.
6️⃣ Achieve monthly sales targets and meet input metrics.
🎯 Hiring Criteria:
💼 Training Period: 21428 (Stipend)
💰 Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)
🗣️ Required Skill: Excellent Communication
🕒 Experience Required: 0-3 Years (Freshers welcome!)
🎓 Minimum Education: Graduation
📆 Graduation Years: 2018-2024 passouts
🚨 Important Criteria:
💼 Willingness to work 5 days a week.
🚀 Thrive in a startup environment with high-intensity learning and rapid growth.
📍 Job Location: Gurugram
- Set up meetings with potential clients for Senior management
- Draft and Share Business Proposals and Quotations
- Acts as a point of contact between the Client and the company
- Training Coordination, Follow-ups & Commercial Alignment
PHP
Express
jQueryWe are hiring Magento Architect.
Experience - 10 - 15 years
Location - Ahmedabad, Gujarat.
5 Days working
Should have Good command in English.
Responsibilities:
- Minimum 5 to 7 years of experience in Magento Development
- Proficient in PHP/MySql
- Experience on Magento Enterprise & Magento 2.0
- Familiar with technologies including XML, web services, JQuery
- To develop high-end web applications
- To research and implement new technologies
- Working knowledge of shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites
- Should have excellent database design and implementation skills
- Experience in API Integration with 3rd party ERP systems, 3rd party services
- Should have technical bent of mind
- Should have problem-solving, prioritizing tasks, multi-tasking abilities
- Should be able to understand and handle tasks independently
- Ability to work to deadlines & as a team member
Location : Hyderabad
Qualifications: BE/BTECH from EE/EC
Experience : 3-5 Years
Desired Candidate Profile:
-Development of Embedded device drivers, Ethernet, USB, SPI.
-Able to read data sheets.
-Good debug skills.
-Board bring up skill.
-Worked on application processor type boards( T2080/2081 etc. )
-Strong in embedded C
-Proficient in board bring up and device drivers is needed.
-System programming and building multi-platform SDK on Linux or other OS is desirable.
-Onsite system integration.
-Should have hands on debugging experience.
-Candidate is expected to have strong knowledge of C and C++.
-Understanding and experience using structured programming techniques.
Job Type: Full-time
Salary: ₹300,000.00 - ₹700,000.00 per year
Schedule:
Morning shift
Ability to commute/relocate:
hyderabad, Hyderabad - 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Designation: Pre-Sales Consultant.
Department: Sales Department.
Delhi Region
Job Description:
· Designing connectivity solutions for existing and potential customers
· Engage directly with sales and account teams to support pre-sales activities
· Develop Designs & Bills of material for cost effective solutions
· Take a leading role in specifying technical solutions
· Responsible for writing proposals and tender responses
· Develop excellent working relationships with partner organisations to ensure effective collaboration in responding to customer needs.
· Provide Training to implementation Team of Partners & Customers
· Work as a technology adviser to both prospective Customers and representatives of currently assigned partners
· Engage directly with sales and account teams to support pre-sales activities.
· Work closely with senior network engineers to design complex connectivity solutions
· Monitor sales activities in conjunction with network development and operational standards to ensure customer solutions are sympathetic to current network design principles and restrictions
· Liaise with colleagues across the company to help ensure solution design activities are documented and tracked as required
· Supporting Sales Process in technical Environment
Job Requirement:
· Bachelor’s in engineering: Computer Eng. Information & Technology Eng., Electronics & Telecommunication, or related field.
· Must have Presale’s experience into any Firewall.
· 3+ years overall IT/development Background.
· Good interpersonal, presentation, and communication skills.
· Strong customer service orientation.
PHPResponsibilities :
- Assist in requirements gathering and technical planning to design solutions that meet client needs
- Create clean, well-documented, efficient, and standards-compliant code with an eye towards
performance optimization
- Define, design, develop, integrate, test, deploy, maintain, troubleshoot, and enhance applications
and tools written in PHP, JavaScript, HTML, CSS, and other languages, as necessary
- Develop custom modules for integration into ERP, accounting, fulfillment, and marketing systems
- Actively troubleshoot and support applications in production-- critical environments
- Account for client short- and long-term goals when recommending a solution
- Set up, configure, and optimize enterprise-level e-commerce software and servers
- Provide technical leadership in the development and delivery of solutions
- Troubleshoot production application issues under pressure and define a path to resolve them
- Perform team code reviews and provide technical oversight
- Implement and maintain Magento development standards and best practices
- Tracks the work against plan and reports the status on agreed time without fail.
- Interface with the clients to understand and document their needs.
-Ability to mentor team members in core skills
Primary Technical Skills:
Magento
PHP
OOPS
Javascript
XML
JSON
Payment Gateway
RestrictedRestricted
Design Patterns
MVC
Soft Skills
Excellent oral and written communication.
Required Skills:
- 2 to 8 years of experience building scalable, robust Web or e-commerce applications in OOP PHP
- Experience with Magento 2.x
-Minimum 1+ yrs exp in Magento 2.x
- Experience working with the following technologies: Javascript (Prototype and JQuery), XML, JSON,
SQL, PHP, CSS2, CSS3
- Experience with HTML, tableless layout design, and standards-compliant markup
- Experience with OOP PHP (3+ years)
- Experience with site optimization
- Experiences with theme integration and customization
- Knowledge of online payment gateways (e.g., Authorize.net, PayPal, etc.)
- Understanding of the MVC design pattern
- Proficient in authoring, editing, and presenting technical documents
- Prior consulting experience
- Demonstrated ability to adapt and work with team members of various experience levels
- Ability to work with minimal direction with a focus on customer satisfaction
- Excellent written and verbal communication skills
- Some travel will be required for this position
Secondary Skills :
- In-depth knowledge of PCI compliance and other e-commerce industry topics
- Experience with AWS or similar cloud platforms
- Knowledge of caching, and scaling techniques
- Multi-website, store view deploymentRestricted
- Identifying potential partnerships and alliances
- Building and maintaining complex relationships with potential partners in order to achieve business goals
- Handling end to end partnership execution including Identifying, meeting, pitching, negotiating commercials, and closing agreements wherever there is a partnership opportunity
- Establishing and managing alliances with all the stakeholders of the organization
- Strategically devising the right partnership roadmap for the company
- Conducting research and analysis to produce deliverables supporting potentials tie-ups
- Drafting, updating and contributing content towards the material to be presented to the clients/stakeholders
- Working with the Finance and Accounting team to manage invoices and ensuring payment
- Having a tap and driving the revenue numbers from alliance business
- Working with cross-functional teams to devise strategic plans and overall support business goals
What you need to have:
- 3 – 7 years of experience in strategic alliances
- MBA is desirable
- Experience from Edutech Industry is preferred
- Must have good communication and negotiation skills
- Must be a self-starter with a zeal to learn, perform new things and to succeed
MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, analytics, and mobile technology. MTX’s very own Artificial Intelligence platform MavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.
Responsibilities:
- Develop end to end Salesforce solutions using Force.com APEX Class, Triggers, Visualforce pages, components etc.
- Play a technical role in evaluating new CRM technologies/add-ons and develops plans for their implementation into Salesforce org.
- Provide technical support for existing custom APEX code being used on the Force.com platform
- Integrate applications with salesforce leveraging SOAP/REST based solutions
- Train other development resources on Salesforce development practices
- Maintain alignment with Salesforce development best practices
- Build future integration points between Salesforce and Custom Applications
What you will bring:
- 2-4 years of experience in salesforce
- Extensive experience in Visualforce, Apex Classes/Controllers, Apex Triggers development experience, web services development and or experience with Salesforce API, Metadata and other APIs (REST, SOAP).
- Experience in developing Salesforce Lightning components like Lightning App Builder, Lightning Web Components and Lightning (Aura) Components.
- Hands on experience with Web services and integration
- Strong communication skills -- both verbal and written
- Experience creating Workflow, process builder and Approval process
- Experience with developing data models within Salesforce
- Understanding of UX and UI design principles
- Experience with interacting with external systems via Salesforce callout
- Good experience of SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language)
- Functional knowledge of Salesforce Sales, Services & community modules
- Should have exposure to version control and continuous integration via bitbucket or Github
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance)
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer.
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
**************************
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon