QA Project Lead

Onboarding & Support Specialist

Care Team

Looking for a trailblazing Concierge Extraordinaire to join our team!!

We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion. If you have exceptional communication skills with a flair for understanding diverse client needs—especially from the USA, UK, and Canada—and are ready to make an impact, we’d love to hear from you!

Responsibilities:

• Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours.
• Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence. Ensure students are excited to join and remain in the program.
• Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service.
• Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
• Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns.
• Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials.
• Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities.

Qualifications:

• International Client Experience: Minimum of 2 years’ experience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles.
• Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving.
• Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process.
• Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
• Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada.
• Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions.
• Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved.
• Technologically Savvy: Comfortable with modern technology and support tools (e.g., Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues.
• Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success.
• Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement.
• Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates.
• Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets.
• Career Growth Orientation: Eagerness for long-term professional growth and development within the company.
• 
  

Additional Requirements:

• Mid-Senior Level: We are specifically looking for individuals at the mid-senior level—please apply only if you are not a manager or team lead.
• Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions.
• Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care.
• Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients.
• Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A supportive and dynamic team environment where innovation and creativity are encouraged.

How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you.

Life is Short! Work Somewhere Awesome.

The Talent Enterprise is hiring experienced Node.js Architect in India.

Role Summary

As a Node.js Architect, you will lead the design, development, and deployment of backend applications and services, ensuring they are scalable, high-performing, and secure. You’ll collaborate closely with cross-functional teams, including front-end developers, DevOps, and project managers, to architect solutions that meet our business requirements. Your role will also involve mentoring and guiding the development team in best practices, code optimization, and design patterns.

Key Responsibilities

• Architecture Design: Define and implement the architecture for backend services using Node.js and related frameworks, ensuring scalability, flexibility, and robustness.
• Technical Leadership: Serve as the primary technical leader on backend projects, providing mentorship and guidance on Node.js best practices, code standards, and design patterns.
• Code Reviews and Quality Assurance: Oversee code reviews and enforce quality standards, ensuring high-quality, maintainable, and efficient code.
• Collaboration: Work closely with front-end teams, DevOps, and other stakeholders to deliver full-stack solutions that align with product and technical requirements.
• Performance Optimization: Identify and resolve performance bottlenecks, ensuring efficient data handling and high system performance.
• Security and Compliance: Implement security best practices to protect data and ensure compliance with relevant regulations.
• Documentation: Develop comprehensive documentation for architecture, design, processes, and code to ensure ease of maintenance and scalability.
• Innovation and Research: Stay updated with the latest trends and advancements in Node.js, microservices, and distributed systems, bringing innovative ideas to the team.

Requirements

• Experience: 7+ years in software development, with at least 4+ years focused on Node.js development.
• Technical Expertise: Proficiency in Node.js, including Express.js, Nest.js, or similar frameworks. Strong understanding of JavaScript/TypeScript, asynchronous programming, and event-driven architecture.
• Database Knowledge: Hands-on experience with relational and NoSQL databases (e.g., PostgreSQL, MongoDB, Redis).
• Cloud Services: Experience with cloud platforms like AWS, Azure, or Google Cloud, including deploying and managing Node.js applications in a cloud environment.
• Microservices: Deep understanding of microservices architecture and experience designing RESTful and GraphQL APIs.
• CI/CD Pipelines: Familiarity with DevOps processes, CI/CD tools, and containerization (Docker, Kubernetes).
• Agile Methodology: Proven experience working in an Agile/Scrum development environment.
• Soft Skills: Strong analytical and problem-solving skills, effective communication, and a collaborative mindset.

Preferred Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Frameworks: Knowledge of popular Node.js libraries and frameworks (NestJS, Koa, Hapi, etc.).
• Security Practices: Familiarity with security frameworks, data encryption, and access control.

You'll get:

• Competitive salary with health benefits
• An extremely energising, dynamic and fast paced entrepreneurial working culture and environment
• An opportunity to work on leading edge technology products and solutions that will be first movers in the market
• An opportunity to travel to international locations where our clients may be based
• Latest laptop, devices and technologies for your needs
• Unique and supportive opportunities to progress in your career
• On-going team and professional development

Where:

Remote

About Mercer Talent Enterprise

Mercer Talent Enterprise is a global leader in talent assessment, technology, and leadership development. As the world’s first and only company to pioneer the science of Behaviourmetrics®, we empower organizations to make critical people decisions by blending contemporary psychometric tools and assessment solutions with the latest advances in technology and data science.

Primary Skills -Oracle Fusion, BI Publisher (BIP),  Oracle Transactional Business Intelligence (OTBI)

Educational background - Graduate or above in CS or other Engineering/Computing streams.

Roles and Responsibilities :

• Experience working as a Technical Consultant implementing multiple Oracle Fusion projects. 5 to 10 years of overall ERP experience

• Experience required in:
•  Oracle Fusion HCM, Oracle Finance Fusion Cloud
• Migrations and Integrations
• BI Publisher (BIP), Oracle Transactional Business Intelligence (OTBI), SQL, HCM Data Loader (HDL), File Based Data Import (FBDI)
•  ESS jobs, Extensions and customizations, BPM Workflows

Required experience and Technical Skills

• Knowledge supported by professional experience in one of the selected Oracle Cloud solutions:

PaaS services e.g., Application development, Integrations, Security, Analytics, Data Management, IoT PaaS services e.g., Compute, Network, and Storage Hardware

• Experience in the preparation of Technical Design documents

• Development of reports using BI Publisher or OTBI (Oracle Transactional Business Intelligence) in Oracle Cloud environment

• Extract, transform and load data from legacy/third party to Oracle fusion cloud environment

• Create technical design documents for all the requirement specifications

• Migration and deployment of completed technical objects

• Inbound and outbound integrations using tools like FBDI, ADFdi, SOAP web services

• Extensions and customizations of applications

AWS, Linux, VMware, Vcenter, ESXI, AIX Patching, RHEL, PAM, Ansible, Networking, OS RHEL, Oracle, Filesystems

• facilitate and maintain relationships between  organization and vendors/partners
• negotiating contracts, creating standards for the vendors, and finding the best available vendors
• Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
• Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
• Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
• Establishing the process (create a flow chart on process and circulate to all businesses)
• Maintaining vendor database and keeping resumes ready skill wise.

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,

Designation: Senior Business Developer

Exp.: 7 - 10 Years

Job Location: Sector 62, Noida

Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/

Job Description:

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Promote the company’s products/services addressing or predicting clients’ objectives
• Managing and retaining relationships with existing clients
• Conduct research to identify new markets and customer needs
• Having an in-depth knowledge of business products and value proposition
• Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support

Requirements:

• 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
• High Proficient/Fluent in English and Communication
• Master Degree in BA/TECH
• BS in IT/ENGINEERING
• Masters of Science in Business Administration
• Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
• High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
• Team Player
• Management Experience (6 yrs )
• Tead Lead
• Leadership Skills
• Knowledge of Consulting Business
• Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
• High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management