Customer Support Executive

Responsibilities

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipleine
• Analize market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor’s degree with 4 + years of Sales and Business Development in the digital marketing industry
• Experience in full sales cycle including deal closing
• Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills

Job Summary:

Responsibilities:

o Strong knowledge of photo editing software tools.

o Creativity and artistic mind-set.

o A firm grasp of market trends and consumer preferences.

o Advise best practices and optimizations throughout design projects.

o Translating research into feasible ideas and designs that will satisfy consumers.

o Conducting research on current trends in photography styles, techniques, and technologies in order to keep abreast of industry trends.

o Leadership and motivational skills.

o Organization and time management abilities.

o Ensure projects are completed in a timely manner with a quality product.

o Collaborate with fellow designers to develop new approaches for creating more-expressive graphics for the company.

Qualifications:

o A degree in graphic design, industrial design, or interior design, or equivalent experience.

o 1 to 2 years of experience in graphic design.

o Proficient in using Adobe Photoshop

o Experience as a graphic designer or in related field.

o A strong eye for visual composition.

o Effective time management skills and the ability to meet deadlines.

Job Description:-

Design, develop IoT/Cloud-based Typescript/ JavaScript/ Node.JS applications using

Amazon Cloud Computing Services.

Work closely with onsite, offshore, and cross functional teams, Product Management, UI/UX developers, Web and Mobile developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery of IoT applications

Bug and issue resolution

Proactively Identify risks and failure modes early in the development lifecycle and develop.

POCs to mitigate the risks early in the program.

Assertive communication and team skills

Primary Skills:

Hands on experience (3+ years) in AWS cloud native environment with work experience in

AWS Lambda, Kinesis, DynamoDB

3+ years’ experience in working with NodeJS, Python, Unit Testing and Git

3+ years in work experience with document, relational or timeseries databases

2+ years in work experience with typescript.

1+ years in IaaS framework like Serverless or CDK with CloudFormation knowledge

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the team

The Expansion Products team is responsible for driving volumetric & usage-based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labeled brand. 

The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone Systems, Email systems, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

We are looking for an experienced Senior software engineer with strong technical and communication skills who has developed full-stack web apps and created solid APIs and beautiful interfaces for consuming them in user-friendly apps. Focusing on details and well-written, self-documented code is essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers daily.

Type - Full Time (Remote in India)

Your Responsibilities

1. Responsible for developing Backend/Frontend services.
2. Adding payment integration and implementing full payment cycle with audit logs/dashboards 
3. Taking the lead in designing, developing and managing APIs, services that handle
4. Integrating various review aggregators in a single solid system 
5. Creating/customizing various components and web applications in Vue.js
6. Work with a great team of developers, designers and QA testers.
7. Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users every day.
8. Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

Your Core Skills

1. Solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js [preferred], React.js, and Angular.
2. Proficient in dashboard development for various applications and should be comfortable understanding the flow of the software.
3. Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build transactional systems.

1. Should have experience with web services standards and related technologies (XML, JSON, REST).
2. Ability to design and build web services, and integrations with third parties through API
3. Proficient understanding of code versioning tools such as Git / SVN

Additional Skills

1. Experience with GCP technologies
2. Experience with Stripe integrations.
3. Experience integrating Yext, GMB or similar APIs.

We are a fast-growing, venture-funded SaaS Company in the Customer Experience/CRM space based in US. We are seeking an experienced, customer-facing technical solutioning professional in a consulting role, who can work as a trusted advisor for our customers in pre-sales and post-sales implementation situations.

Responsibilities:

• Provide day to day technical and sales engineering support to sales team during presales situations

• Deliver technical presentations, product demos for prospective customers

• Implement and deliver custom demos when necessary for specific prospective customers

• Capture customer-specific requirements for customizations and 3rd party software (API) integrations required to deliver full solution into a documented Statement of Work (SoW) based on a standard template, to assist sales team to close deals

• Ensure implementation and customer success post-sales by doing an effective knowledge transfer of customer-specific requirements in the SoW to the implementation team

Required Experience:

5+ years minimum Software and/or SaaS industry experience working preferably in customer facing roles (pre-sales engineering or post-sales implementation or solution consulting)

Required Skills:

• Excellent English-communication and writing skills

• Comfortable in creating customer-facing technical presentations in Powerpoint, SoW documents in Word, and working with simple ROI-type Excel spreadsheets

• Good presentation skills - presenting PPT, demos, discussing SOW with customers over Zoom calls

• Experience in solution architecture - understanding customer use-cases, and advising customers on how we can adapt our product platform with customizations to deliver a solution meeting their needs

• Some hands-on programming experience - comfortable in writing simple custom scripts and HTML/XML/JSON that may be required to customize demos

Work Environment:

• Remote, India-based Consulting role but requires flexible work hours to cover customer activity in US timezones

• Primary tools: Mac or Windows PC, Outlook, Powerpoint, Word, Excel, Slack (for

collaboration), Zoom (for meetings), Smartphone (for iOS or Android mobile app demos)

• Adequate training will be provided on how to demo/use our products, setup demo environments, customization options, sample customization scripts/tools, sales presentations, SoW templates and other technical pre-sales tools

About us:

We are one of the leading Influencer marketing agencies in India that help in ideating brand campaign strategies and backing them with effective advocacy solutions so as to deliver high-quality engagement for the brand. Boasting a base of over 25000+ social media influencers and bloggers, it helps you find the right influencer for your brand. Brands who trust LetsInfluence include giants like Flipkart, Boat, MPL, Oyo, Bytedance, TimesInternet, Snapdeal, Cosco, Meesho, Bombay shaving company among 100+ other top brands. To know more, checkout our website url: http://www.letsinfluence.io">www.letsinfluence.io

We specialize in working with brands for movie integrations, web series integrations, and Influencer Marketing and Celebrity endorsements. We are the voice of new-age influencers and create stunning campaigns.

Role: Business Development Intern

Location: Currently we are headquartered in Gurgaon, Haryana. But this internship will be complete work from home.
Job Type: Permanent

Flexible Working Hours: 9 hrs (Mon - Fri)

Experience: 0 - 1 Years
Internship Duration: 6 months

Looking for females only!

We’re looking for an ambitious and energetic Business Development intern to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth by increasing revenue through boosting sales and forging strong relationships with clients.

Sounds like your kind of company? Great! Here’s what this role entails:

• Develop a growth strategy focused both on financial gain (increase in revenue) and client satisfaction.
• Lead generation, client meeting, negotiations and achieving the desired targets of acquiring new brands.
• Conduct research to identify new markets and client needs and focus more on how to do sales and increase revenue.
• Build long-term relationships with new and existing clients
• Provide trustworthy feedback and after-sales support
• Set up processes for maintaining records of leads, sales, revenue, invoices, agreements, sales contracts and guidelines, etc.
• Developing quotes and proposals for clients.
• Increasing the value of current clients while attracting new ones.
• Promote the company’s products/services addressing or predicting clients’ objectives.

What you’ll need to succeed

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related fields.
• Strong communication skills and influencer marketing knowledge.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.

• Owning responsibility for defining and driving operational/business goals.
• Managing Day-to-day operations of the ecommerce platform.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Manager on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development & implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
•  

What you need to have:

• Minimum 5 years of experience within an ecommerce operations role
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously
• Experience working on Google and web analytics
• Experience evaluating and executing SEO strategies    

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Achieving the monthly sales target
Diligently managing the unqualified and qualified leads
Detailing their previous day work in the morning meetings
Ensuring customer on-boarding process is fast and smooth
Engaging with the existing customers to provide valuable feedback about the product

• Responsible for Verification Strategy, Infrastructure, Planning and Execution (Manual and Automation)
• Participate in requirements, architecture, and design reviews to come up with an appropriate test strategy.
• Author Review & execute automated tests.
• Maintenance of Automation Test Cases / Frameworks
• Excellent communication skills, ability to quickly make and influence technical decisions as part of the product development, and drive open issues to a successful closure
• Drive continuous integration by development and automated execution of verification & validation tests.
• Provide estimates of detailed level project-related verification activities.
• Understand and manage integration points with other systems that interface with your applications

Qualifications

• Bachelor’s degree in Computer Science or master’s degree in Software Engineering or Information Science/Technology or a related field with 4-8 years experience.
• 4+ years of experience in testing enterprise and web applications.
• Experience with object-oriented programming languages like Java.
• 4+ years of experience in working with automated tools like Selenium.
• Experience in developing different automation framework architecture, API automated tools
• Hands-on in javascript.
• Experience in writing complex SQL queries and PL/SQL knowledge.
• Familiarity with SCRUM/AGILE software development lifecycle (requirements, design, code, test)
• Ability to work with cross-functional and remote teams.

Good to Have

• Azure Cloud Dev ops experience
• Working experience on source control systems (e.g. Git)