Customer Support Executive

Head of the Department

AI and Data Science

12 to 15 years of Experience

Salary negotiable for immediate Joiners

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We are looking for:

• 2+ years of expertise in software development with one or more of the general programming languages (e.g., Python, Java, C/C++, Go). Experience in Python and Django is recommended.

• Deep understanding of how to build an application with optimized RESTful APIs.

• Knowledge of a web framework like Django or similar with ORM or multi-tier, multi-DB-based data-heavy web application development will help your profile stand out.

• Knowledge of Gen AI tools and technologies is a plus.

• Sound knowledge of SQL queries & DB like PostgreSQL(must) or MySQL. Working knowledge of NoSQL DBs (Elasticsearch, Mongo, Redis, etc.) is a plus.

• Knowledge of graph DB like Neo4j or AWS Neptune adds extra credits to your profile.

• Knowing queue-based messaging frameworks like Celery, RQ, Kafka, etc., and distributed system understanding will be advantageous.

• Understands a programming language's limitations to exploit the language behavior to the fullest potential.

• Understanding of accessibility and security compliances

• Ability to communicate complex technical concepts to both technical and non- technical audiences with ease

• Diversity in skills like version control tools, CI/CD, cloud basics, good debugging skills, and test-driven development will help your profile stand out. 

Dear Aspirant,

We do have an urgent opening with Sagarsoft for the Application Support Analyst role.

Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 -https://point72.com

Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

• Shift Rotation: Every 3 months
• Shifts:
• Evening Shift: 7:00 PM to 5:00 AM IST
• Night Shift: 9:30 PM to 7:30 AM IST/''

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

• Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
• Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
• Assist in the rollout and setup of new products, providing training and support to end-users.
• Offer 2nd and 3rd line support for various office systems and market data.
• Coordinate with external vendor support teams to address technical issues and implement enhancements.
• Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
• Participate in planning and executing PC releases and related deployment activities.
• Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
• Utilize ticket, issue, and change management systems effectively.

Requirements:

• Passion for providing an outstanding client experience.
• Excellent written and verbal communication skills.
• Confident and friendly phone presence.
• Strong troubleshooting and problem-solving abilities.
• Willingness to share knowledge and suggest improvements.
• Team player who remains calm under pressure.
• Availability for off-hours on-call support.
• Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

• 4 to 6+ years of experience in an Application Support role.
• Experience in automating repetitive tasks.
• Understanding of trading phases and asset types.
• Familiarity with Windows, MS Office, and common business applications.
• Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

• Experience in investment banking.
• Strong communication and interpersonal skills.
• Proficient in SQL and comfortable working with SQL Server.
• Strong Python or similar programming skills, with a focus on automation.
• Basic UNIX scripting experience is a plus.
• Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
• Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

• Reason for Change:
• Offers in hand?:
• Total exp:
• Relevant exp in Application Support :
• Experience in Python:
• Experience in Automation:
• Experience in SQL:
• Experience in Investment banking:
• Current CTC:
• Expected CTC:
• Notice period (kindly mention the days negotiable, if any):
• Current location:
• Preferred location:
• LinkedIn:

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented Senior Technical Content Creator/Writer to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 8 to 10 years of experience in technical content writing with minimum 4 years of experience in SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Good leadership and team handling experince. Adept at Multitasking, creative thinking and working independently

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

● Design, develop, and maintain software applications using .NET Core ,C#

● Write clean, maintainable, and efficient code

● Collaborate with cross-functional teams to analyze requirements, design solutions, and implement new features

● Develop and implement unit tests and integration tests to ensure software quality

● Participate in code reviews and provide constructive feedback to peers

● Lead requirements/tasks and guide/mentor junior software engineers in the development process and help them grow their technical skills

Required Skills:

● B.E/B.Tech in computer science

● 4 - 7 years of experience

● Hands-on experience following skills

MS Technologies: NET CORE 5+, C#

Backend : MSSQL/MySQL/Postgres 

● Good understanding of Cloud technologies like Azure/AWS.

● Strong understanding of Design Principles, Design patterns and Microservices Architecture.

● Excellent problem-solving, critical thinking, and communication skills

● Must understand full stack development frameworks including knowledge of building scalable APIs, interfaces, software components, schema design, availability, and latency preferably in a cloud environment.

● Worked in fast-paced environment product startup/startup-like culture in an Agile software development environment

Overview:

We are looking for Test Engineers to work on quality assurance of software applications using the Open API ecosystem for reputed Financial and Insurance companies. This candidate should be experienced in executing manual and automated testing tools and processes.

• Review requirements, specifications and design documents to provide business & customer experience feedback
• Create and maintain well-structured test plans, test cases and defects using tools like JIRA and QC
• Design, develop and execute automation scripts using opensource tools like PostMan and Rest-Assured
• Test native and responsive mobile applications

• Experience of 2 - 5 years in Functional and Automation testing
• Experience in working with automation tools like Selenium, TestNG, Automation tools - BDD (Cucumber)
• Experience working in an Agile/Scrum development process and QA methodologies
• Experience in testing of mobile native and responsive design apps
• Hands on experience on automated testing tools alike TestArchitect, MockIt and Rest-Assured
• Hands-on experience with both white box and black box testing
• Experience with performance and/or security testing will be an added advantage

• Design, maintain and supply content for the organization's website.
• Formulate strategies to build a lasting digital connection with customers.
• A monitor company presence on social media.
• Launch advertisements to increase brand awareness.

• Bachelor's degree in Marketing or related field.
• Excellent understanding of digital marketing concepts.
• Experience with business to customer social media and content generation.
• Strong creative and analytical skills.

• Analytical Skills
• Social Media Marketing
• Marketing Campaigns
• Marketing Strategy
• Online Marketing
• Brand Awareness
• Content Strategy
• Content Management Systems (CMS)
• SEO
• Google Ads
• English Proficiency (Verbal and Written)

At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters.  We’re changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 rides per day in the next 4 years in a profitable and sustainable manner.

We're looking for people who are passionate about creating great Android applications.
You've been around for a few API levels and you know how to delight Android users. You’ve got an eye for the beautiful Android design our users expect and an attention to detail down to the very last dpi. You know your way around the View hierarchy and are eager to partner with Product and Design to craft efficient, performant, and delightful user experiences. You like building for the long term and value patterns and structures that allow for maximum flexibility in a constantly evolving product.

You can read more about our engineering and culture on our blog: https://blog.cityflo.com/tag/engineering/" target="_blank">https://blog.cityflo.com/tag/engineering/

What you should have:

• At least three years of engineering experience, a large portion of which in a team environment
• Bachelors/Masters degree in Computer Science, Engineering, or a related subject.
• Strong computer science fundamentals: data structures, algorithms and programming languages
• Experience working closely with product teams, designers, and other developers to create a truly delightful mobile experience
• Familiarity with design concepts and constraints on mobile platforms.
• Extensive understanding of Android framework components and their respective lifecycles
• Experience developing highly performant Kotlin code and view layouts and the ability to diagnose performance bottlenecks
• A disciplined approach to development, testing, documentation and code structure in a team environment
• Familiarity with the Android tool ecosystem for development, testing, debugging, and performance benchmarking
• An excellent understanding of best practices for concurrency and threading
• MVVM design architecture pattern for android.

Preferred skills:

• Open Source contributions & participation in programs like Google Summer of Code are a plus.
• Have published one or more Android apps on the Play Store.
• Dependency injections: Dagger, Koin.
• Multi-threading and coroutines in Kotlin/Rxjava.