Customer Support Executive

About HighLevel:  

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the role:

Seeking a seasoned Full Stack Developer with hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products along with mentoring or leading a team of engineers.

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, product team, and support team

Requirements:

• Expertise with large scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience of working with production-grade applications which a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 5+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Experience:

Should have a minimum of 10-12 years of Experience.

Should have experience on Product Development/Maintenance/Production Support experience in a support organization

Should have a good understanding of services business for fortune 1000 from the operations point of view

Ability to read, understand and communicate complex technical information

Ability to express ideas in an organized, articulate and concise manner

Ability to face stressful situation with positive attitude

Any certification in regards to support services will be an added advantage

Education: BE, B- Tech (CS), MCA

Location: India

Primary Skills:

Hands on experience with OpenStack framework. Ability to set up private cloud using OpenStack environment. Awareness to various OpenStack services and modules

Strong experience with OpenStack services like Neutron, Cinder, Keystone, etc.

Proficiency in programming languages such as Python, Ruby, or Go.

Strong knowledge of Linux systems administration and networking.

Familiarity with virtualization technologies like KVM or VMware.

Experience with configuration management and IaC tools like Ansible, Terraform.

Subject matter expertise in OpenStack security

Solid experience with Linux and shell scripting

Sound knowledge of cloud computing concepts & technologies, such as docker, Kubernetes, AWS, GCP, Azure etc.

Ability to configure OpenStack environment for optimum resources

Good knowledge of security, operations in open stack environment

Strong knowledge of Linux internals, networking, storage, security

Strong knowledge of VMware Enterprise products (ESX, vCenter)

Hands on experience with HEAT orchestration

Experience with CI/CD, monitoring, operational aspects

Strong experience working with Rest API's, JSON

Exposure to Big data technologies ( Messaging queues, Hadoop/MPP, NoSQL databases)

Hands on experience with open source monitoring tools like Grafana/Prometheus/Nagios/Ganglia/Zabbix etc.

Strong verbal and written communication skills are mandatory

Excellent analytical and problem solving skills are mandatory

Role & Responsibilities

Advise customers and colleagues on cloud and virtualization topics

Work with the architecture team on cloud design projects using openstack

Collaborate with product, customer success, and presales on customer projects

Participate in onsite assessments and workshops when requested 

Provide subject matter expertise and mentor colleagues

Set up open stack environments for projects

Design, deploy, and maintain OpenStack infrastructure.

Collaborate with cross-functional chapters to integrate OpenStack with other services (k8s, DBaaS)

Develop automation scripts and tools to streamline OpenStack operations.

Troubleshoot and resolve issues related to OpenStack services.

Monitor and optimize the performance and scalability of OpenStack components.

Stay updated with the latest OpenStack releases and contribute to the OpenStack community.

Work closely with Architects and Product Management to understand requirement

should be capable of working independently & responsible for end-to-end implementation

Should work with complete ownership and handle all issues without missing SLA's

Work closely with engineering team and support team

Should be able to debug the issues and report appropriately in the ticketing system

Contribute to improve the efficiency of the assignment by quality improvements & innovative suggestions

Should be able to debug/create scripts for automation

Should be able to configure monitoring utilities & set up alerts

Should be hands on in setting up OS, applications, databases and have passion to learn new technologies

Should be able to scan logs, errors, exception and get to the root cause of the issue

Contribute in developing a knowledge base on collaboration with other team members

Maintain customer loyalty through Integrity and accountability

Groom and mentor team members on project technologies and work

Job Description

• 2+ years of relevant programming experience in an online environment, preferably in the gaming industry.
• Good knowledge of HTML5 and Javascript.
• Should have worked on Phaser.io HTML5 framework.
• Should have worked on at least one HTML5 game.
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, XML.
• Knowledge of HTML5 porting into Android and iOS through available plug- in.
• Ability to develop and deploy HTML5 on iOS, Android and Web.
• Strong attention to detail and knowledge of robust quality assurance practices.
• Strong testing, debugging, and analytical skills.

Title: Product Development Engineer II- BillMe (Razorpay)

About Razorpay :

Razorpay is a rapidly growing platform company powering small and medium scale businesses. We are a finTech startup that emphasizes transparency, collaboration and career growth, with the ability to work on small, nimble teams. The company has rapidly expanded into greenfield areas like neo banking and B2B lending. Our employees are able to create change at scale and have an opportunity to truly disrupt and shape FinTech space. Transaction volumes have been growing at a rapid pace - 5X year-over-year growth over the past few

years.

About Billme (Acquisition of Razorpay) :

BillMe is the world's leading digital billing provider. It was founded by Jai Hemrajani, Kuber Pritmani, and Rupam Jain in 2018. BillMe has now evolved into a "CRM powered by Digital Billing."

BillMe helps over 4000+ businesses like McDonald's, Tata, BurgerKing, and Decathlon send digital bills, collect data, and increase sales and engagement.

BillMe was acquired by Razorpay in 2023. The collaboration between Razorpay and BillMe aims to help retail brands digitalize and seamlessly access omnichannel payment solutions.

Roles & Responsibilities:

To succeed in this role, you’ll need a customer-first attitude and the following:

• A minimum 3 years of hands on experienced in building desktop / client-server applications using programming skill C++, C#, WPF, .NET and SQL
• Good understanding of design patterns.
• Ability to create in depth technical design & implementation of a product feature and work independently on assigned modules
• Utilize version control systems to manage codebase and collaborate with a development team.
• Implement multi-threading and concurrency concepts to enhance application responsiveness.
• Leverage knowledge of Windows architecture for effective software development.
• Utilize SQL databases for data storage and retrieval.
• Develop user-friendly interfaces using WPF (Windows Presentation Foundation).

Qualifications:

• Proficiency in C++, C# and .Net programming languages.
• Proficient understanding of Windows architecture, Rest Api and Git.
• Understanding of  SQL databases will be an added advantage.
• Good experience with WPF (Windows Presentation Foundation).
• Strong problem-solving skills, attention to detail, and proactive attitude.
• Good communication skills in English (verbal and written).

If you are a motivated and skilled Software Developer with expertise in C++, C# and WPF, and you are ready to take on challenging work in a dynamic environment, we encourage you to apply. Join us in creating innovative software solutions that make a difference.

Roles and Responsibilities:

1.Build high-performance applications by writing testable, reusable, and efficient code.
2. Strong knowledge in Nodejs, Javascript & Typescript

3.Develop and maintain all server-side components.

4.Develop high-performance and scalable APIs to serve clients.

5.Collaborate with front-end developers on the integration of well written APIs.

6.Implement effective security protocols, data protection measures, and storage solutions.

7.Investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.

8.Develop and manage well-functioning databases and applications

9.Run diagnostic tests, repairing defects, and provide technical support.

10.Be our NodeJS champion by keeping an eye out for emerging technologies and recommending improvements.

11. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.

12. Design back end services for various business processes

13. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements.

14. Design server side architecture

What you need to have:

• 2+ years experience as a Brand Manager / Category Manager / Marketing Manager or similar experience in a startup also works
• Sales/P&L Management - Any experience in managing top line sales and responsible for achieving top-line numbers
• Marketing - Has managed marketing strategy; worked with cross-functional teams to execute marketing campaigns 
• ECommerce experience - Should have a fair understanding of online/digital sales and marketing - Familiar with managing digital campaigns and online customer journey   
• Strong growth trajectory    

About Zuddl

Zuddl allows companies and organisations to set up their premier flagship event from anywhere in the world within 20 minutes. The one platform for all enterprise events, internal or external, hybrid or virtual. Over the last few months, we have had companies like Microsoft, Deloitte, HSBC, Adobe, Barclays, Ab InBev, Razorpay, Synopsys, WhiteHat Jr, Groww etc host their events on Zuddl. NASSCOM uses Zuddl to host their marquee conferences like Product Conclave, ER&D Summit and GCC Conclave.

Responsibilities / Things you would do

Things you would do

• Work on highly interactive React app with video, live streaming, real-time engagement etc
• Handle backend with thousands of concurrent users on large-scale events
• Optimising app performance and build for low-latency and efficient bundle size
• Follow best practices to build high quality app with unit testing
• Modern stack with React, Redux, Java 11, Postgres, Redis
• Collaborate with engineers and designers in fast-paced and high growth environment
• Passion for clean and appropriately tested code
•  

Things you would need

• 3-5 years of experience as Full Stack Developer
• Key expertise in React, Java
• Well rounded Full-Stack developer with exposure to all layers of application and development
• Proficiency with fundamental front end languages such as HTML, CSS, and Javascript
• Strong understanding of different software development practices, infrastructure
• Strong background in technology and application design
• Self-starter, able to deliver project on time meeting high quality standards

Nice to Have

• Experience with WebRTC, Live Streaming or other related video technologies
• Previously worked at high growth Indian startups and/or startup founders highly preferred

KRAs:

• Liaise with business/departmental stakeholders, understanding requirements
• Making project plan and enhancement feature release roadmap
• Working hands-on for product enhancements
• Producing, testing and debugging code

Job brief:

We are looking for a Senior Solution Engineer to lead and implement solution enhancements. You will work with top management to define solution requirements and take the lead on technical aspect of the project.

In this role, you should be able to work independently with little supervision. You should have excellent organization and problem-solving skills. If you also have hands-on experience in technology development and agile methodologies, we’d like to meet you.

Your goal will be to enhance and develop high-quality technology solutions that is aligned with user needs and business goals.

Responsibilities

• Develop high-quality technology design and architecture
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Review and debug code, perform validation and verification testing
• Identify 3rd party integration opportunity and engage with 3rd party team on technology and business aspect and drive successful integration

• Develop technology solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions
• Demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Protect operations by keeping information confidential
• Provide information by collecting, analysing, and summarizing development and service issues.

Skillset requirements:

• Knowledge of selected programming languages (e.g. Python, C++) and the Java/J2EE platform
• In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
• Java/JEE, Spring, JSON, XML, NoSQL Database(MongoDB, Cassandra), Distributed System, RDBMS, ePub3, MVC frameworks, Design Patterns, Javascript, JQuery, JSON
• Ability to use version control software such as GIT and SVN
• Experience as an applications programmer on large-scale data base management systems
• Experience writing SQL queries for SQL Server or another Relational Database is required
• Experience in LAMP (Linux, Apache, MySQL, PHP/Python/Perl) and/or server-side Java programming with Web 1.0 MVC frameworks and experience in JEE technologies like Servlets, JSPs, EJBs, Web Services, JMS, JAXB.
• Design, develop and implement unit and scenario testing for existing code base and for new functionality under development
• High scalability projects involving cloud-based infrastructure design and implementation
• Good understanding of Web Services protocols such as REST, SOAP and API design for extensibility and portability
• Experience debugging distributed systems with high data loads
• Deep understanding of distributed data model
• Solid understanding of the Software as a Service (SaaS) model in the online environment

Mindset requirements:

• Solution mindset
• Teamwork
• Analytical & Critical Thinking
• Attention to details