Customer Support Executive

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

BDA and BDE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days                  Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

Job Title :      Inside Sales Executive

CTC :         5 LPA- 8 LPA

Experience :   3-6 years

Location :      Bangalore

Working Mode : Onsite

Primary Skills : Inside Sales, B2b sales, IT product sales

Roles & Responsibilities :

•   Understand the business and the potential                                       
•  Analyzing market and sales information                                            
•  Identification of prospective clients.                                                  
•  Set up a Brand identification strategy and execution plan                                        
•  Research competitive products by identifying and evaluating product characteristics, market  share, pricing, and maintaining research databases.
•  Set and track sales targets for team                                        
•  Suggest and implement improvements in the sales administration process          
•  Coordinate department projects to meet deadlines                                                 
•  Use customer feedback to generate ideas about new features or products           
•  Research and discover methods to increase customer engagement                       
•  Ensure sales, finance and legal policies and procedures are met                            
•  Liaise with Marketing and Product Development departments to ensure brand consistency and  increase sales

TECHNICAL SKILLS:

• The candidate should have experience in the preparation and execution of a sales strategy.
• In depth Understanding of sales process
•  Sales Matrix
• B2B Product Sales experience is mandatory
• Experience in Salesforce and or other CRM tool Client Engagement

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Roles and responsibilities:

• Fix an appointment for a sales meeting over a phone call.
• One should be able to convince an existing client or prospect of certain service.
• Answering customer information about B2B IT Services.
• Will be calling in regions like India, the US, Singapore, and Dubai.
• Obtaining customer information such as name, phone no, company name, and their requirements from given CRM tools like Pipedrive, Zoho etc.
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future.
• Following up on previous customers for potential sales.
• Maintaining records of customer contacts.
• Completing customer surveys to obtain information about potential customers.
• Fluent in spoken English and Hindi. Good Communication Skills: Both verbal and written.
• 2-4 years experience in Sales & Marketing. Willingness to work in the UK time zone from 3 pm to midnight. 
• Multi-Tasker and a quick learner and implementer.
• On-the feet thinking and not just robotic process implementer.
• Recording client’s feedback on market information (If any).
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports.

Requirements:

• Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.
• Professional certification in sales and marketing will be an advantage.
• Exceptional oral and written communication skills.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Exceptional attention to detail.
• Ability to tolerate stress and pressure.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

PlanetWise aims to provide a comprehensive carbon management solutions and related

consultancy services. Our perspective is global with an integrated approach to address

environmental, social and economic issues.

Headquartered in Singapore, we offer our clients a vital competitive edge by combining

in-depth industry expertise with the know how to convert solutions into actions. We help

our clients to establish a system to measure carbon footprint of end-to-end supply chain.

Having established the carbon footprint baseline, we assist organisations in identifying

opportunities, potentials and develop actionable roadmap to achieve sustainability targets

across Scopes 1 to 3

We help our clients to manage their carbon handprint by identifying opportunities to

create positive impact on environment and set high confidence target towards carbon

neutrality.

As a Business Development Intern, you will collaborate closely with product development

team to identify and explore growth opportunities, assist in market research and analysis,

and contribute to the development of strategies to drive business growth. This internship

offers an opportunity to collaborate with sales team across different Business units and

developing business development skills and gaining market insights and strategic planning.

Qualification : MBA _2023 / 2024 Batches

Work Location : Bangalore (NO work from Home)

Stipend : 15,000 /- per month

Duration : 6 months.