Customer Support Executive

Job Title

Enterprise Solution Sales Manager – B2B (EdTech / SaaS)

Location

Bangalore (On-site) / Dubai (Based on business need)

Working Days

6 Days a week (Middle East business alignment, any weekday off)

Experience

5–10 years in B2B Enterprise Solution Sales

About the Role

We are looking for a seasoned Enterprise Solution Sales professional who can own large, complex B2B deals, manage long sales cycles, and sell high-value learning and digital transformation solutions to enterprise and corporate clients.

This role demands CXO-level selling, consultative approach, and strong deal ownership from prospecting to closure.

Key Responsibilities

Enterprise Sales & Revenue Ownership

• Own and close enterprise deals (₹25L+ / $50K+ ARR) with large corporates, MNCs, and GCCs
• Manage end-to-end sales cycles (3–12 months), from discovery to contract closure
• Drive annual, multi-year, and enterprise licensing contracts

Account-Based & Strategic Selling

• Execute Account-Based Selling (ABS / ABM) strategies for named enterprise accounts
• Map buying committees including CXO, HR, L&D, Procurement, Finance
• Identify white-space opportunities for upsell, cross-sell, and account expansion

Solution & Value-Based Selling

• Position solutions based on business outcomes, ROI, and impact, not features
• Design customized enterprise proposals, pilots, and solution frameworks
• Handle RFPs, RFQs, enterprise negotiations, and procurement cycles

Stakeholder & Relationship Management

• Build long-term relationships with decision-makers and influencers
• Lead high-stakes presentations, demos, and steering committee discussions
• Coordinate with internal teams (Pre-sales, Delivery, Customer Success)

Pipeline & Forecasting

• Build and manage a predictable enterprise pipeline
• Maintain accurate forecasting using CRM tools (Salesforce / HubSpot)
• Meet or exceed quarterly and annual revenue targets

Required Skills & Experience

Must-Have

• Proven experience in Enterprise B2B Solution Sales (EdTech / SaaS / HRTech / IT Services)
• Hands-on experience selling to CXO-level stakeholders
• Strong understanding of long sales cycles, procurement, and legal processes
• Experience handling large deal sizes and complex negotiations

Sales Methodology & Tools

• Exposure to MEDDICC / MEDDPICC / Challenger / SPIN Selling
• Strong CRM discipline (Salesforce, HubSpot, Zoho – enterprise setup)
• Experience with proposal & contract tools (DocuSign, PandaDoc, CPQ)

Market & Domain

• Experience selling into Enterprise / Large Corporate / GCC / MNC accounts
• UAE / Middle East enterprise exposure is a strong advantage
• Ability to articulate business value, cost savings, and productivity outcomes

Key Performance Indicators (KPIs)

• Enterprise revenue closed (Quarterly & Annual)
• Deal size and win rate
• Pipeline coverage & forecast accuracy
• Account expansion and renewal growth

Ideal Candidate Profile

• Strategic thinker with hunter + closer mindset
• Comfortable with ambiguity and long deal cycles
• Strong executive presence and negotiation skills
• High ownership, resilience, and stakeholder maturity

Why Join Us

• High-impact enterprise role with large deal ownership
• Exposure to global enterprise clients
• Fast-growing EdTech organization with strong market presence

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

We are seeking an experienced and visionary Product Strategist to lead the strategic planning and positioning of our products in the market. The ideal candidate will be responsible for identifying market opportunities, aligning product development with business goals, and delivering customer-centric solutions that drive growth and innovation.

Key Responsibilities:

• Develop and communicate clear product strategies aligned with business objectives and market needs.
• Conduct market research, competitor analysis, and trend forecasting to identify growth opportunities.
• Collaborate with cross-functional teams including Product Management, Marketing, Sales, and Engineering to ensure alignment on strategy and execution.
• Define product vision, positioning, value propositions, and go-to-market plans.
• Analyze customer insights and user feedback to inform product direction and improvements.
• Create strategic roadmaps, product lifecycle plans, and innovation pipelines.
• Work with data analytics teams to assess product performance and recommend strategic pivots when needed.
• Advocate for user needs while balancing business and technical constraints.

Requirements:

• Bachelor’s or Master’s degree in Business, Marketing, Product Management, or a related field.
• 4+ years of experience in product strategy, product management, or business strategy, preferably in a tech-driven environment.
• Proven ability to build and execute successful product strategies and roadmaps.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Excellent communication and storytelling abilities to articulate product vision and strategy to stakeholders.
• Experience working with agile teams and frameworks.
• Familiarity with tools such as Jira, Confluence, Productboard, Aha!, or similar platforms.

·      Knowledge of RIL Automation tools : Jio Track, Tableau

·      Preventive and Corrective Maintenance of Small Cell, Wifi, UBR + UBR (Air Fiber Back Haul), L2 Switch, OSP / Common

·      Preventive Maintenance of

o  IBS (Indoor Small Cell/WiFi/UBR (P2P/P2MP)) : Battery & SMPS, Electrical Panel, Energy Readings of energy meters, Earthing & Power System, Alarm extension to NOC, Security Alarm System testing.

o  Small Cell / L2 Switch / UBR All Type / WiFi : Power/CIPRI cable, GPS Connector, Antenna & LOS alignment,  etc

o  SMPS Maintenance : Rectifier Ventilation cleaning, LVD/BLVD setting check, Check All Parameters visible on NOC, Hardware Replacement - Rectifier, Controller, Communication

o  Battery Maintenance : Battery Discharge test, Voltage & abnormal temperature, Earthing & Power connection.

o  Earthing Maintenance : Earth pit Measurement and Maintenance, Record Voltage between Neutral & Earthing, Check earthing bonding at all points at site.

o  Overall hygiene of site

·      Replacing Faulty cards with Healthy Spares at site - Bring faulty Module from Site to CMP .

·      Providing data for Consumption booking in SAP - Related tasks as instructed by NOC Engineers Small cells, WIFI, IP, SMPS, Battery, Earthing & UBR Maintenance.

·      Should be well versed with basic Microsoft Office.

Job Description:

We are seeking a Senior AI Developer to join our dynamic team and lead AI-driven projects. This role requires a blend of advanced technical expertise in AI and machine learning, exceptional problem-solving abilities, and experience in building and deploying scalable AI solutions.

Key Responsibilities:

• Machine Learning & AI: Expertise in ML algorithms, especially for classification, anomaly detection, and predictive analytics.
• Cloud Platforms: Proficiency in Google Cloud Platform (GCP) services, including Cloud Run, BigQuery, and Vertex AI.
• Programming Languages: Advanced knowledge of Python; experience with libraries like TensorFlow, PyTorch, Scikit-learn, and Pandas.
• Data Processing: Skilled in SQL, data transformations, and ETL processes, especially with BigQuery.
• Anomaly Detection: Proven experience in building and deploying anomaly detection models, particularly for network data.
• Network Data Analysis: Familiarity with analyzing network logs, IP traffic, and related data structures.
• DevOps & CI/CD: Experience with CI/CD pipelines for ML model deployment, particularly with tools like Cloud Build.

As a Backend Developer for Amura, expect your days to be supercharged with challenges and excitement while building and mastering the core software with your own bare hands. You will be developing low-latency APIs and functions to exchange data between the server and the user ensuring high performance and responsiveness. You are going to work closely in developing challenging components like a chat application, event scheduler, and much more. We are looking for someone who comes alive while developing server-side application logic with good problem-solving skills.

Responsibilities

- Have an eye for building, maintaining, and creating a schema for RDBS.

- Define and communicate technical and design requirements.

- Build high-quality reusable code that can be used in the future.

- Work seamlessly in any IDEs like VS Code, WebStorm, etc.

- Work collaboratively with BA teams to ensure the requirement

criteria are met.

- Participate in the creative process. Thinking out of the box.

- Writing time-efficient, space-efficient, and generic code.

- Oversee all technical challenges that might occur during development.

- Delivering user story development as per acceptance criteria.

- Preparing LLD (Low-level document) on a solution or a component for better understanding to another developer.

- Participate in the entire application life cycle focusing on coding and debugging.

- Learn about new technologies and stay up to date with current best practices.

Requirements-

- Hands-on backend web development experience.

- 7+ years of relevant experience

- Decent understanding of Git, and Bit Bucket.

- Excellent grip on node JS/express JS, like how nodeJS/expressJS works, behind the scenes.

- A person who thinks like a compiler.

- Good problem-solving skills through JavaScript /Typescript.

- Ability to resolve a real-time problem through code.

- Familiar with Agile software development.

- Good understanding of JSON.

- Matured enough to consume and make API calls.

- Experience with issue tracking, and bug tracking tools like JIRA, and Azure DevOps.

- Working on any cloud services like AWS, or Azure would be an added advantage.

- Good at estimating ETA and also good at delivering by ETA.

- Be up for anything. A can-do attitude.

- Not just restricted to the backend.

What is our technology stack?

We have used top-notch technologies to build our product. We use React JS for web apps and react native for mobile apps. Both the frameworks are coded in typescript. We use AWS lambdas, ECS, and API Gateway for hosting our backend services. All the services are written in Node JS/Express JS. We use a wide variety of AWS services like Dynamo DB, S3, Cognito, SNS, SQS, CloudFront, etc. We use Figma for UI/UX design and wireframing.

Are there any technologies you want me to be good with? Yes, we expect you to be good in node Js

Here are answers to some questions you may have:

Who is Amura?

We are a health start-up with a presence in multiple countries

How old are you?

5 years

What is special about you?

Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it in operations, medical, or marketing. You can be one among them. Come and explore.

What is special about working with you?

You will grow crazy fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team?

We are looking for people who, when allowed to have a measurable

impact on the world will take it. Who value human life and are willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone who joins the team will not only find the challenges they need to push

them, but also will have Amura at their back for support and guidance.

Is this a WFH role?

If you are in a role where you keep pushing your envelope every day, you are going to be asked to come to the office. But if you are in a role that calls for doing stuff that you are already very proficient in, you will be required to be in the

Where is your office?

Chennai (ECR)

Do you have an online presence?

https://amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura?

Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.

Overview of the role

As a Node Developer you will be collaborate with cross-functional teams to define, design and build performant modern web applications and services. Build high-quality web applications and services by writing clean and modular code.

Must have skills

• Overall 3-5 Years of experience in writing unit and integration tests to ensure the robustness and reliability of web applications and services.
• Measure and improve the performance of microservices. Catalyse growth within the team through code reviews and pair programming to maintain high development standards
• Investigate operational issues to find the root cause and propose improvements Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
• Expert level of experience in the design and development of Web Applications, and highly scalable distributed systems.
• Should have experience in development skills using the latest technologies including NodeJS(fastify framework), Microservices, PostgreSQL, Redis, etc. Should have exposure to NoSQL and SQL development.
• Comprehensive knowledge of physical and logical data modeling, and performance tuning.
• Should possess excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively and productively with globally dispersed teams.
• Build high-performance teams and Coach teams for successful career growth.
• Experience working with relational and non-relational databases, query optimization, and designing schema

Desired Background

Bachelors/Masters Degree in Computer Science, Information Technology

1) UI Design skill

2) Publishing Knowledge about the app store/ Play Store

3) Google map integration

4) Payment gateway integration

5) Firebase integration (push notification and crash report)

6) API Integration in Restfull API

7) Individual project handling (added advantage)

• Participate with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
• Implementing designs and coordinating the frontend development and required backend for it.
• Work on back-end development tasks and designing the architecture for the same.
• Efficient usage of database technologies such as MySQL, MongoDB, ElasticSearch, Redis etc. as part of the dev work.
• Perform research and find opportunities to utilise web development best practices, form guidelines to improve system productivity, and work on scaling and monitoring.
• Work with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
• Coordinate with multiple junior team members for the development of the tasks & projects.

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
• Proficiency in Javascript Frameworks like React and thorough knowledge in CSS skills is an added advantage.
• Built an application from scratch earlier.
• Strong fundamental knowledge of any backend language such as Python, Java etc.
• Experience with Backend Web development.
• Strong computer science fundamentals.
• The ability to own end to end responsibility - right from the requirement to release.
• Willingness and enthusiasm drive to learn new technologies.
• The ability to pick the right tools for the job.
• Desire and ability to play different roles as necessary.

• Developing user interface components and implementing them following well-known React.js workflow.
• Architect the application out in clean MVC kind of architectures in ReactNative for Android/iOS app development.
• Developing APIs with MVC frameworks in Java / Python.
• Designing and building REST APIs.
• Building on and maintaining services on cloud platforms.
• Build reusable code and libraries for future use.

• Self-motivated, team player, action-and-results oriented.
• Well organised, good communication and reporting skills.
• Ability to successfully work under tight project deadlines.