Customer Support Executive

Job Title: AI/ML Intern

Location: Hyderabad (On-site)

Internship Duration: 1 year

Experience Required: Basic knowledge with some hands-on project experience (0–1 year preferred)

Terms and Conditions:

• Stipend: ₹10,000 per month (subject to revision based on performance)
• Bond: 1 year of bond with SSC certificate submission

Role Overview:

We are looking for a passionate AI/ML Intern to join our growing team at WINIT. As an intern, you will work on real-world AI/ML projects that support the development of an intelligent Sales Supervisor Agent system. This is an exciting opportunity to apply your machine learning skills in sales performance analytics, pattern recognition, and recommendation systems.

Key Responsibilities:

1. AI/ML, Computer Vision & Gen AI Development Support:

• Assist in designing machine learning models for detecting sales trends and behavior patterns
• Support the development of recommendation engines for sales strategy optimization
• Work on computer vision tasks such as product identification, object detection, and image analysis using OpenCV or deep learning models
• Contribute to Generative AI use cases like content generation, sales pitch automation, data summarization, and LLM-based applications
• Help build and refine real-time dashboards for sales performance tracking
• Support integration of APIs for model deployment and system communication

2. Programming and Tools:

• Write clean Python code for ML model development
• Gain hands-on exposure to frameworks like PyTorch or TensorFlow
• Support backend development tasks using FastAPI or Flask
• Collaborate using Git for version control

3. Foundational AI/ML Understanding:

• Learn and explore concepts of LLMs, Transformers, and RAG
• Apply basic NLP techniques in project use cases
• Understand the ML workflow, from data preprocessing to deployment

4. Data Analysis & Handling:

• Work with SQL and Python libraries like Pandas/NumPy for data analysis
• Support data cleaning, transformation, and visualization

Preferred (Good to Have):

• Mini-projects or coursework in ML, computer vision, or AI
• Exposure to time series forecasting
• Awareness of vector databases (Faiss, Pinecone)
• Experience using RESTful APIs
• Familiarity with cloud platforms (AWS, Azure)
• Interest in developer tools like Cursor_AI, Codegiant, Vercel

Eligibility:

• Pursuing or recently completed B.Tech/B.E. in Computer Science, Data Science, or a related field
• Academic grounding in AI/ML fundamentals

What We’re Looking For:

• Curiosity and willingness to learn
• Problem-solving mindset
• Strong communication and collaboration skills

About WINIT:

WINIT is a pioneer in mobile Sales Force Automation (mSFA) with over 25 years of experience. We serve more than 600 global enterprises, helping them enhance efficiency, streamline logistics, and leverage AI/ML to optimize sales operations. With a commitment to innovation and global support, WINIT continues to lead digital transformation in sales.

SailPoint Engineer

Job Description

Essential Functions

·      Build, design, develop, test and deploy software releases using automation tools and scripts.

·      End to End SDLA activities.

·      Designs solutions that integrate with the current IAM platform including provisioning, de-provisioning, and integration of applications for authentication and authorization.

·      Prepares accurate and detailed requirement specifications documents, including workflows, processes, requirements, and gap analysis.

·      On-board applications into the SailPoint IIQ platform and integrate with provisioning plans.

·      Coordinate with change management to test, validate, evaluate new applications and functions to ensure information adheres to requirements and business needs.

·      Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines.

·      Modify and enhance deployment frameworks as needed for new functionalities

·      Understands overall SailPoint product architecture and functions to support stakeholder discussions

·      Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists

·      Runs and understands the process to deploy java and SQL scripts for Application deployments and review/enhance processes

·      Proactively identifies process improvements and works with Dev teams to implement changes

·      Fully understand source control tools and provides support for advanced administration tasks

·      Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, Logging and Monitoring tools) and basic administration

·      Assist IAM Operations, Development and integrated application teams with Disaster Recovery tasks during DR tests.

·      Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts

·      Engage is system administration to perform SailPoint system health checks and proactively work to reviving and restoring system health

·      Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation

·      Assist development teams in implementing application changes and related code/release management

·      Maintain good relationships with customers and IT colleagues to meet customer service levels

·      Document status updates and maintain recurring report management cadence

·      Engage in training team members to maximize efficiency and identify methods to optimize daily work output

·      Problem-solve and think laterally as part of a team to meet the needs of the program

·      Required to perform duties outside of normal work hours based on business needs

·      Able to collaborate with teams across borders and streamline operational processes

Knowledge and Skills

·      Bachelor's Degree or equivalent combination of education and experience

·      Typically, 3-5 years of directly related experience.

·      3-5 years of directly related experience including working with enterprise IDM Products, commercial IAM products for a sizeable enterprise (preferably 5,000+ employees/Identities), user provisioning, and developing solutions for Identity Management, Single-Sign & Reduced Sign On, and Web Access Management

·      4+ years of operational experience with ongoing maintenance of company operating systems such as Email Administration (Exchange), Identity and Access Management (IAM) solutions, and Identity and User Account Management platforms

·      3+ years of experience using Java, JavaScript, XML, DSML.

·      5+ years of experience in SailPoint IdentityIQ and FAM solutions.

·      Experience with Databases (Oracle, Sybase, MSSQL, MySQL)

·      Experience with SailPoint IdentityIQ v7.x,8.x

·      Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)

·      Experience in testing processes (e.g., performance testing, System Integration, automated testing, test scripts, test cases and test plans)\.

·      Conducting code reviews.

·      Conducted ITIL standards activities for incidents, changes and enhancements.

·      Experience in deploying and maintaining software applications- Azure, Windows AD.

·      Familiar with cloud computing platforms and models is a plus.

·      Experience with directory management such LDAP/Active Directory solution

·      Experience with virtual directory solutions

·      Experience supporting SailPoint IIQ including monitoring tasks, initiating certifications, and executing reports.

·      Previous experience with Linux, Tomcat, ServiceNow, SQL Server etc.

·      Experience building custom connectors on the backend. (SailPoint/Java)

·      Experience managing Incidents, Service Request and Changes within defined SLAs.

·      SailPoint Implementation Experience

·      Experience in SailPoint LCM and PE Modules

·      Experience in Access Governance and Compliance

·      Knowledge of Role Engineering and SODs

·      Custom modules Development experience

• Implementing Digital Marketing activities to enhance the Fanztar community.
• Learning different Email/WhatsApp marketing activities and executing the same.
• Increasing Brand Awareness in your institution.
• Providing support assistance for customer queries.