Manager Marketing

Roles and Responsibilities:

Architect, build and maintain excellent React Native applications with clean code.

Implement pixel perfect UI's that match designs.

Implement clean, modern, smooth animations and transitions that provide an excellent user experience.

Write unit and integration tests.

Release applications to IOS and Google Play stores.

Work with native modules when required.

Skills Required:

Hands-on experience in React native and other advanced JavaScript libraries and frameworks

Good Knowledge of HTML5, CSS

Strong understanding of Virtual DOM, ES6, Redux, Immutable, JSX Components, Bootstrap, Material Design

Experience working with remote data using RESTful APIs and JSON.

Experience integrating third-party libraries and APIs.

Should be able to handle projects from scratch.

Familiarity with native build tools, Gradle {Android Studio, IntelliJ}, like XCode Good Analytical & debugging skills

Good analytical and problem solving skills

Profile: Salesforce Developer

Experience: 4+ years

Location: Pune, Nagpur, Indore, Bangalore (Remote options available)

Salary: Up to 15 LPA

Job Description

We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.

Requirements

• 4+ years of Salesforce development experience
• Expert knowledge of Salesforce APIs and integration patterns
• Proficiency in Lightning Web Components (LWC) development
• Experience implementing and configuring Service Cloud solutions
• Hands-on experience with Salesforce Data Cloud
• Experience with data migration and ETL processes
• Ability to design and implement scalable Salesforce solutions
• Strong problem-solving abilities and attention to detail
• Excellent communication skills

Preferred Qualifications

• Salesforce certifications (Platform Developer I/II, Application Architect)
• Experience with Apex, SOQL, and Lightning Design System
• Background in middleware tools and REST/SOAP web services
• Knowledge of JavaScript frameworks

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Technical Experience :

- Net development work experience

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbuck

Professional Attributes :

1.Should have good communication Skills

2.Should be good team player

3.Should be able to work independently and under pressure

4.Should have good logical and analytical thinking

Product Analyst (Process Excellence Team, Episource)

Key Responsibilities and Deliverables 

• Ensure timely release of features and bugs. 
• Talk to development team and ensure all roadblocks are cleared.
• Participate in user acceptance testing and undertaking the functionality testing of new system 
• Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
• Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
• Prepare requirements and act as a liaison between development team and ops  
• Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
• Prepare monthly, quarterly and six months plan for product roadmap
• Create product roadmaps after discussing with business heads. 
• Ideate and define epics for the product and then define product functions. 
• Each feature or new product development should result in cost per chart optimization or in helping new business line       
• Work on other product lines associated with Salesforce
• Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
• Training about products and its usage to the customer
• Give proper training to end users on the product usage and its functionality
• Prepare product training manuals during roll out.  

Skills & Attributes required

• Technical Skills

• • Statistical Analysis Tools and techniques 
  • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
  • Mid/Large Scale transformations and System Implementations Project 
  • Stakeholder Requirement Analysis
  • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.

• Strong Analytical Skills 
  • Data Exploration and Analysis
  • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 

• Communication Skills 
  • Has the ability to communicate effectively to all the stakeholders
  • Demonstrated ability to communicate complex technical problems in simple plain stories
  • Ability to present information professionally and concisely with supporting data
• Creative Problem Solving and Decision Making
  • Needs to be a self-initiator and should be able to work independently on solving complex business problems
  • Needs to understand customer pain points and should have the ability to innovate processes
  • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 

Senior Software Engineer - Frontend (IC - Staff)

Bangalore

About

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

As an early-stage member of the team, some of your responsibilities will include:

• Working closely with founders to build the frontend and iterate product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and backend functions.
• Drive architectural changes on frontend architecture by profiling, improve UX, and build with the design system.
• Constantly improve our live site with frontend monitoring and automation
• Build accessible experiences sensitive to the needs of all users

Qualifications

• Minimum 3 years of experience in Web Application Development.
• Understanding of engineering best practices, frontend design principles, interface guidelines and principles of system design
• Proficiency with any part of our technology stack: React, TypeScript, Tailwind, Next.js, Graphql
• Experience with network communications on web platforms, making synchronous and asynchronous web service calls.
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

COVID-19 Considerations

Due to the current health crisis related to COVID-19, we are open to a fully remote work setup till it is safe to work in person.

Require a Fullstack Developer with the following Skills:

NodesJS + Typescripts+ AWS Lambda + AWS Step Functions as mandatory skill sets

                                                        Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.

https://electronlabs.org/">Electron Labs is building a new protocol to make various blockchains interoperable. Our goal is to enable cross-chain contracts to connect with each other in the same way as same-chain contracts connect i.e., via function calls. We have developed a new in-house tech called https://garvitgoel.medium.com/what-is-bdlc-and-how-it-works-5716fbbacde8">Bi-Directional Light Client that allows a smart contract to independently verify whether the cross-chain transactions submitted to it are valid. We further use ZK-SNARKS to reduce the gas cost of running the light client on-chain.

Desired Qualifications

1. A good grasp of blockchain fundamentals, various consensus algorithms, and detailed knowledge of at least one major blockchain.
2. Previous work (demonstrable) in blockchain technology, web3, or protocol development
3. In-depth understanding of Number Theory and Cryptography. Knowledge of Cryptographic Algorithms and zero-knowledge proofs are highly preferred.
4. Superior mathematics and problem-solving skills, excellent pattern recognition, passion for solving puzzles.
5. Proficiency in one of the following languages: Go-lang, Rust, is highly preferred. Working knowledge of Solidity, Javascript, Python, or similar scripting languages puts you in front of our list
6. Grounded research skills and an ability to absorb documentation quickly
7. Strong background in Computer Science. Knowledgeable in Algorithms and Data Structures.

Roles and Responsibilities

1. You will be assigned one blockchain (Ethereum /Polygon /NEAR /tendermint /Polkadot/Aleo). You will be required to implement the light client of this blockchain in https://docs.circom.io/">Circom language (Domain Specific Language for ZK-SNARKS).
2. Write go-lang based networking relayers that enable communication between blockchains and zk-provers.
3. Maintain relayer and zk-prover infrastructure (cloud machine and codebase)
4. Write kickass documentation.

Location: Delhi NCR, India | Remote

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.