Manager Marketing

Job Title: Remote Client Relations Specialist

Location: Remote (Work from Home)

Hours: US Business Hours

Employment Type: Full-time/Part-time

Job Overview:

We are looking for a smart, highly communicative, and polished individual to join our team as a Remote Client Relations Specialist. The ideal candidate will be responsible for handling calls and providing exceptional service to our US-based clients. We need someone with a fast-paced mindset who is comfortable making and receiving calls while maintaining professionalism and clarity at all times.

Responsibilities:

• Make outbound and receive inbound calls to/from US clients
• Provide clear, concise, and professional communication with clients
• Address client inquiries and provide solutions promptly
• Maintain strong client relationships through effective communication
• Troubleshoot and resolve client issues, ensuring a positive experience
• Document interactions and follow up on necessary actions
• Collaborate with internal teams to ensure client needs are met
• Adapt quickly to new processes or updates in client services
• Meet key performance metrics and deadlines consistently

Requirements:

• Excellent Communication Skills: Must be able to articulate ideas clearly and be highly polished in both written and verbal communication
• Fast and Efficient: Ability to think on your feet, multitask, and keep up with a fast-paced work environment
• Client-Focused: Comfortable building relationships with clients and providing exceptional customer service
• Tech-Savvy: Proficient with CRM software, email, and call systems
• Reliable: Strong organizational skills, attention to detail, and ability to meet deadlines
• US Work Hours: Available to work US business hours (9 AM - 5 PM EST/PST)
• Previous Experience: Experience in a client-facing role or customer service is a plus
• Polished: Professional appearance and demeanor on calls and emails

Sr. Offensive Security Engineer:

Security engineers at Egnyte are involved in every stage of the SDLC pipeline to highlight security vulnerabilities and provide expert advice on reducing them. By promoting security principles, ongoing penetration testing, and developing “paved roads,” we’re able to provide our customers with a secure and reliable product.

We’re looking for a senior engineer who’s well-rounded in terms of application security and has in-depth expertise in offensive security/red teaming focused on product security. 

You will be working closely with other security engineers will enable you to develop your expertise in a wide range of areas of your choosing.

To excel at this role, you need to be passionate about and proficient in hacking. We’re looking for someone who loves breaking into systems and is happy to help secure them by collaborating with software engineers by sharing expertise and providing actionable advice on remediation of identified issues.

WHAT YOU’LL DO:

• Perform high-quality penetration tests of Egnyte applications independently, or as part of a team
• Designing comprehensive plans for the security engagements and thoroughly documenting findings, gaps, and remediation recommendations
• Contributing to team tooling, innovation, and improvements
• Communicating and collaborating with other teams, product owners, engineering managers, and leadership to influence, prioritize, and drive the resolution of discovered security findings

YOUR QUALIFICATIONS:

• 5+ years of experience in a penetration testing or similar offensive security role
• 5+ years of professional experience with security engineering practices, including: web application security, mobile application security, authentication and authorization and other security disciplines
• 3+ years of experience with dynamic and manual code auditing to identify security issues
• 3+ years of experience with interpreted or compiled languages (e.g. Python, Java)
• Experience with threat modeling, design review, or other threat analysis techniques

Bonus points:

• Experience with mobile application penetration testing
• Knowledge of cloud service providers, especially Google Cloud
• Experience in various security domains (e.g. system and network security, authentication and security protocols, cryptography, application security, incident response)
• Experience in developing security tooling and automation
• Experience in CTFs, CVE research, and/or Bug Bounty programs

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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Job Summary:

As a Talent Acquisition Associate, you will play a crucial role in attracting, sourcing, and hiring talented individuals to meet the organization's workforce needs. You will collaborate with hiring managers and stakeholders to understand their requirements, devise effective recruitment strategies, and execute end-to-end recruitment processes.

Responsibilities:

1. Collaborate with hiring managers to understand their talent requirements, including job descriptions, qualifications, and other relevant details.
2. Source, screen, and assess candidates using various channels such as job boards, social media platforms, professional networks, and internal databases.
3. Conduct phone screens and initial interviews to evaluate candidate qualifications, skills, and cultural fit.
4. Coordinate and schedule interviews with hiring managers and other stakeholders, ensuring a smooth and efficient recruitment process.
5. Build and maintain a strong candidate pipeline for current and future hiring needs.
6. Assist in the development and implementation of recruitment strategies to attract top talent.
7. Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
8. Provide timely updates and feedback to candidates throughout the recruitment process.
9. Assist in negotiating and extending job offers to selected candidates.
10. Support onboarding activities for new hires, including completing pre-employment checks and paperwork.

Requirements:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience as a Talent Acquisition Associate or in a similar recruitment role, preferably within the IT or technology industry.
3. 1-3 years of relevant experience in end-to-end recruitment processes.
4. Familiarity with applicant tracking systems and other recruitment tools.
5. Strong sourcing and networking skills to identify and engage with potential candidates.
6. Excellent communication and interpersonal skills.
7. Ability to effectively prioritize and manage multiple recruitment assignments.
8. Understanding of employment laws and regulations.
9. Results-oriented mindset with a focus on meeting recruitment targets and deadlines.
10. Highly organized with attention to detail.

• HTML & Java script. Experience with basic GMB etc. PHP exposure. Willingness to work on app and plug –ins etc is welcome.
• Custom Module development
• Front End Development skills (any of below):
• HTML5, PHP
• Shopify
• Magento (1.x & 2.x)
• Big Commerce
• Wordpress
• Server Setup
   

Responsibilities:

• Providing primary backup for networks should they fail.
• Ensuring the effective administration of a new business network.
• Performing troubleshooting on all programs when required.
• Preparing post-mortem reports and performing trend analysis when there are system failures.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Requirements:

• CCNA certified.
• Around 1 year of experience in Network Operations.
• Excellent communication skills.
• Candidate with networking certification is preferrable.

• Proven experience in Mobile application development using flutter
• Design and Build sophisticated and highly scalable apps using Flutter
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture, and developing maintainable, testable, and functional software that meets product requirements.
• Resolve any problems existing in the system and suggest and add new features in the complete system
• Must have Flutter knowledge to build cross-platform mobile apps for Android, IOS, and Web apps. This should include making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Must have knowledge of version controlling
•  

• Degree : B.E. or M.S. EE/CS/CE
• Methodologies: SV, UVM & OVM
• Areas of Work: Digital Verification (both IP / SOC)
• Protocol : Knowledge of PCIe/DDR/Ethernet/USB is Plus
• Familiar with Bus protocols like AXI, AHB, SPI and I2C