Customer Support

This is a build role and so our ideal candidate has the passion and experience to create the best possible people strategy for our team, using a combination of best practices, insight and innovation with an understanding of the needs of a growth stage company.

Job responsibilities include, but are not limited to:

People Management & Leadership: Lead the P& C team to continue developing People & Culture processes as outlined below. Continue to develop the existing team of People leaders through coaching, mentorship, and leadership. Recruit and hire new P& C staff as needed.

Employee Lifecycle Management: Oversee the end-to-end employee lifecycle from onboarding and development, through to transitions and exits, creating a positive experience for all employees and driving engagement. This will include the development of a data-driven framework for continuous improvement in all aspects of the employee experience.

Talent Acquisition and Recruitment: Partner with talent acquisition team on strategies including job description creation, vacancy advertising, candidate screening, interviewing, and hiring processes - ensuring the adoption of best practices in inclusive hiring.

Compensation and Benefits: Develop and implement a competitive compensation philosophy and benefits strategy that motivates employees, supports retention, and attracts new talent.

Talent Management and Succession Planning: Implement comprehensive talent management strategies that ensure the right people are in the right roles, manage performance, provide career development opportunities, develop skills matrices, and oversee promotions and transitions. Develop and execute succession-planning strategies that ensure business continuity and support our future growth.

Learning and Development: Develop and implement comprehensive learning and development programs, focusing on the skills and knowledge that employees need to excel in their roles. Develop a strategic L& D program to support Parachute's leaders to help the company level up and scale.

Diversity, Equity, and Inclusion (DEI):Champion DEI by fostering a work environment that values diverse perspectives, promotes equal opportunities, and is inclusive of all employees. Develop policies and procedures that reflect the company's DEI-B Values.

Employee Relations: Create and support a program that strengthens relationships between employees and the organization, resolving workplace conflicts, handling disciplinary procedures, and promoting employee well-being. Use metrics to address systemic issues, define root problems of employee-relation issues, and create programs to systematically address them. Support existing P& C team currently responsible for this function.

Legal Compliance: Ensure all HR policies and practices comply with local, state, and federal labor laws and regulations.

Organizational Development, Design, and Change Management:Drive organizational development and design efforts, working in collaboration with senior leaders across the organization to develop key HR staffing plans for new and existing departments.

HR Metrics, Analytics, and Strategic Investment:Implement a comprehensive HR dashboard that tracks key metrics across all HR functions. Utilize data analytics to inform strategic decision-making and guide investment in new full-time employees (FTEs), thereby maximizing profitability and optimizing capital deployment.

Future-of-Work Thought Leadership:Be a strategic thinker on how to position Parachuters to help the company achieve its 3-5-7+ year ambitions. Have well-researched and thoughtful stances on topics such as hybrid, remote-first, time-off, flexible time, sabbatical programs, comp philosophy, etc. to fully leverage the People & Culture function as a differentiator for the company.

What will set this person apart:

• Proven business leader with 3+ years of leadership or management experience, in a leadership role within Human Resources.
• Experience working in a high-growth tech startup or similar fast-paced industry is strongly preferred.
• Demonstrated expertise in various aspects of HR management, including but not limited to talent management, learning & development, compensation strategy, and legal compliance.
• Experience managing the end-to-end employee lifecycle and succession planning.
• Proven track record of strategic thinking and decision-making ability, with the capacity to manage a critical function within the company.
• Experience leading a team of HR professionals and working closely with senior leaders and executives in an organization.
• Strong understanding of HR metrics and data-driven decision-making.
• Excellent communication, negotiation, and presentation skills.

Benefits

• 21 days of paid vacation, 7 days sick leave, 3 days of no questions asked leave
• Encouraged time off on your birthday
• Flexibility for remote work on a case by case basis
• Comprehensive insurance plans (from Plum) and commuter benefits
• Rewards for every work anniversary
• One month paid sabbatical after your five year Skimm'versary as a full-time employee. and more.

Job Description

As an IT Sales Intern, you will be an integral part of our sales team, focusing on field

sales activities. This internship is designed to provide you with hands-on experience in

IT sales, client engagement, and sales strategy. You will have the

opportunity to learn from experienced professionals and contribute to our growth in a

dynamic industry.

Responsibilities

• Identify potential clients through research, networking, and market analysis to
• create a pipeline of leads.
• Develop and maintain relationships with prospective and existing clients by
• providing information on services.
• Develop a deep understanding of our cybersecurity services to effectively
• communicate their value propositions to clients.
• Prepare and deliver compelling sales presentations to showcase our IT solutions
• and address client needs.
• Assist in preparing sales proposals, quotes, and contracts while collaborating
• with the sales team.
• Perform various tasks, such as organizing sales documents, maintaining sales
• records, and scheduling appointments.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• This may involve creating reports and presentations to share insights with the
• sales team.
• Actively participate in training sessions and workshops to enhance your
• knowledge of IT services.

Candidate Skills

• Strong communication and interpersonal skills.
• Eagerness to learn and adapt in a fast-paced environment.
• Ability to work independently and as part of a team.
• Basic understanding of IT concepts and technology trends (preferred).
• Previous sales or customer service experience (preferred)..

Qualifications

• Candidate must have a degree in the field of business administration.
• Any vendor natural business development training and certification will be preferred.

Benefits

• Hands-on experience in the cybersecurity industry.
• Training and mentorship from experienced professionals.
• Opportunity to develop valuable sales and business development skills

Salary Package: Performance based

Job Type: Full time (In office)

Start Date: Immediate

Documents Requirement: Previous Internship Experience Letter (if any), ID Proof, Internship job offer letter (if any), Updated CV, Last qualification certificate.

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

Urgent Opening for HR - Talent Acquisition

Location: Navi Mumbai

Role & Responsibilities :

•Collaborate with managers to identify future hiring Needs

•Design and update job description

•Source potential candidates from various online channels( Social Media and Professional Platforms)

•Craft recruiting emails to attract passive candidates.

•Interview candidates ( via Phones, video and in - person)

•Advertise Job openings on the company's careers page & social media

•Share Job offers email and addresses queries about compensations & Benefits.

Requirements :

Proven experience as an HR Recruiter

Familiarity with application tracking systems and resumes Database.

Experience with sourcing techniques

Excellent Verbal & Written communication Skills

Responsibilities

• Develop talent by leveraging recruiting processes and tools and gathering role requirements and recommendations.
• Advocate for the candidate and create an excellent experience, supporting candidate assessment, evaluating candidate skills and client needs, and driving the interview and offer process.
• Influence hiring managers on their hiring strategy and provide status updates on open roles.
• Manage recruiting initiatives to meet established goals. Improve the candidate, new hire, hiring manager, and recruiter experience.
• Partner with key business, staffing, and hiring stakeholders to build solutions for diversity, equity, and inclusion objectives.

Key Requirements

• 5+ years of experience in end-to-end recruitment in IT technologies.
• Take ownership individually and as a team member in supporting all open roles.
• Good understanding of software business, preferably Digital, Analytics and Technology hiring
• Energetic, ambitious professional with strong integrity
• Strong Communication, analytical/influential skills
• Good in talent mapping and networking with all levels of candidates
• Keen learner who can sail through ambiguity.
• Maintaining hands-on meticulous reports, draw trends and analysis, have great offer to joining ratio
• Quick joiners are preferred.

Location

Bangalore/Udupi

Seniority Level

5- 9 Year’s Experience, Mid-level in hierarchy