Customer Support

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Experience Level

This role is ideal for a Test Craftsperson (Manual QA Engineer) with 3+ years of hands-on experience. We are looking for a skilled, detail-oriented professional with a strong foundation in testing methodologies, an adaptable mindset, and an eagerness to leverage modern tools.

Role Overview

As a Test Craftsperson, you will play a critical role in ensuring the quality and reliability of our software products. You will be responsible for developing and executing test cases, identifying and tracking bugs, and ensuring that our software meets the highest standards before it reaches our clients.

We look for individuals who are technology-agnostic—capable of quickly adapting to different tech stacks—and who possess great AI expertise, utilizing AI tools responsibly to augment, accelerate, and elevate their testing workflows.

What You'll Do

• Perform Manual Testing to ensure the quality and craftsmanship of our software products.
• Develop and execute detailed Test Cases and Test Plans.
• Identify, document, and track bugs using tools like JIRA or similar Bug Tracking systems.
• Conduct Regression Testing to ensure that new code changes do not negatively impact existing functionality.
• Participate in User Acceptance Testing (UAT) to ensure the final product meets client requirements.
• Collaborate with cross-functional teams to ensure comprehensive Functional Testing and Cross-Browser Testing.
• Perform API Testing to verify the functionality and reliability of backend services.
• Leverage AI tools responsibly to optimize test case generation, analyze bug patterns, and accelerate documentation workflows, while maintaining human-in-the-loop quality control.
• Maintain thorough Documentation of test cases, test results, and any issues encountered.

Requirements

What We're Looking For



• 3+ years of experience in manual QA, with a strong focus on quality and attention to detail.
• Tech-Agnostic Mindset: Ability to quickly adapt, learn, and test applications built across diverse and evolving technology stacks.
• AI Expertise: Practical experience using AI assistants (e.g., ChatGPT, Claude, or specialized QA AI tools) to write better test cases, generate test data, or increase daily testing efficiency.
• Experience with Test Case Development, Test Plans, and Bug Tracking tools.
• Proficiency in Regression Testing, Functional Testing, and Cross-Browser Testing.
• Familiarity with API Testing; basic knowledge of automated testing tools is a plus.
• Strong communication skills and the ability to work effectively in a remote, collaborative environment.
• Experience with Accessibility Standards and Testing is a plus.

Benefits

Life at Incubyte 

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 

Perks

Dedicated learning & development budget. 

Sponsorship for conference talks. 

Comprehensive medical & term insurance. 

Employee-friendly leave policies. 

Home Office fund 

Medical Insurance

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. 

ML Engineer — Test & Learn Platform (3+ Years Experience)

About the Role

We're looking for an ML Engineer to join our Test & Learn Platform team. You'll build

and scale our experimentation and causal inference services — from statistical engines

to API integrations and cloud pipelines — empowering business teams globally to make

data-driven decisions.

What You'll Do

 Develop and maintain statistical/ML modules (DID, Synthetic Control, A/B

Testing, Multi-Treatment Effects) in Python

 Build and extend FastAPI services and integrate them with our web application

via SDK wrappers

 Design and optimize large-scale data pipelines using PySpark, Delta Lake, and

Azure Data Lake

 Profile and resolve OOM issues in PySpark jobs — optimize memory allocation,

partitioning, broadcast joins, caching strategies, and Spark configurations

 Deploy and manage workloads on Databricks, including job clusters, notebooks,

and Delta Lake tables

 Containerize and deploy services using Docker, Kubernetes, and CI/CD pipelines

 Ensure code quality and security via SonarCloud, Snyk, and pytest

 Collaborate with data scientists and product teams to translate research into

production-ready modules

Must-Have Skills

 Python (3.9+) — 3+ years of production experience

 PySpark & Spark Internals — strong experience with Spark memory model,

executor tuning, shuffle optimization, and diagnosing/resolving OOM errors

(broadcast thresholds, partition skew, spill-to-disk, GC tuning)

 Databricks — hands-on with job orchestration, cluster configuration, notebook

workflows, and Delta Lake optimization (Z-ordering, compaction, caching)

 Causal Inference & Experimentation — DID, synthetic control, A/B testing,

hypothesis testing, panel data methods

 Statistics/ML Libraries — statsmodels, scikit-learn, scipy, pandas, numpy

 API Development — building RESTful services with FastAPI (or similar)

 Cloud (Azure) — Azure Storage, Azure ML, Data Lake

 Docker & Kubernetes — containerization and orchestration for ML workloads

 Testing — writing robust unit/integration tests with pytest

Nice-to-Have

 Experience with Celery/Redis for async task orchestration

 Familiarity with Polars, PyArrow, or SQLAlchemy

 Background in econometrics or experimental design

 Spark UI profiling and performance benchmarking

 CI/CD tooling (SonarCloud, Snyk, GitHub Actions)

What Sets You Apart

 You can look at a Spark execution plan and pinpoint why a job is OOM-ing

 You think in modules — clean separation of data processing, inference, and post-

processing

 You can go from a Jupyter notebook prototype to a production-grade, testable

service

 You're comfortable with both statistical rigor and software engineering best

practices

Key Responsibilities

• Edit high-quality videos for social media, marketing campaigns, product demos, and brand storytelling
• Create motion graphics, animations, and visual effects to enhance video content
• Apply modern editing styles including jump cuts, transitions, sound design, captions, and trending formats
• Collaborate with the marketing, design, and content teams to understand project requirements
• Optimize videos for different platforms (Reels, Shorts, YouTube, ads, etc.)
• Stay updated with the latest video trends, editing styles, and tools
• Ensure quick turnaround time while maintaining quality

Required Skills & Qualifications

• Proven experience in video editing and motion design
• Strong portfolio showcasing new-gen, trendy, and engaging edits (MANDATORY)
• Proficiency in tools such as: Adobe Premiere Pro, After Effects, Final Cut Pro, DaVinci Resolve (optional)
• Strong understanding of Visual storytelling, Color grading, Sound design, Typography and motion graphics
• Ability to work independently and meet deadlines

Good to Have

• Experience with AI video tools and automation
• Knowledge of branding and digital marketing content
• Experience working with startups or fast-paced environments
• Basic understanding of UI/UX or design aesthetics

We’re looking for a Digital Marketing Expert with 1 year of experience to join our growing team. You’ll be responsible for planning, executing, and optimizing marketing campaigns across various digital platforms.

Job Summary:

We seek aggressive and results-driven folks to identify and pursue new business opportunities. The ideal candidate will have a strong understanding of our industry and be able to build relationships with key decision-makers.

Key Responsibilities:

Identify and pursue new business opportunities through nurturing, networking, and lead generation using an already existing customer base.

Build and maintain relationships with key decision-makers at prospective levels.

Take video counseling sessions with parents and students and close sales by providing the right product.

Meet or exceed weekly and monthly sales targets.

Requirements:

- Prior experience in business development or sales, preferably in Edu-Tech.

- Proven track record of success in identifying and pursuing new business opportunities.

- Strong understanding of our industry and the needs of our clients.

- Excellent communication, negotiation, and relationship-building skills.

- Ability to work in a fast-paced environment and meet deadlines.

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

Greeting...!!!

Are you looking for an Immediate job offer?

Job Title: SAP Consultant / Sr. Consultant - Basis

Location: Baner, Pune (WFO)

Experience: 6+ years

Must Have: Implementation and Support project exp

***Only Immediate or serving notice will consider**

Key Responsibilities:

• Implement and support SAP Basis/ALM solutions
• Provide technical expertise in a customer-facing role
• Analyze complex requirements and provide system solutions
• Design, customize, configure, and test SAP systems
• Act as a liaison between client stakeholders and the technical team
• Perform performance monitoring, tuning, and problem resolution
• Assist in SAP upgrades, system refresh, and system copy activities
• Manage SAP parameter changes, operation modes, and logon groups
• Administer SAP databases (HANA, MSSQL, DB2, Oracle)
• Handle incident, problem, and change management processes
• Provide ad-hoc training and user support as needed
• Mentor junior team members and document processes and solutions

Required Knowledge/Skills:

• 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
• Experience with mid-sized SAP upgrades and system refresh/copy
• Knowledge of AS JAVA Stack and SAP Fiori
• HANA installation and administration experience
• Proficiency in add-on and support pack application and troubleshooting
• TMS administration, configuration, and troubleshooting
• SAP role-based authorization knowledge
• Spool administration and troubleshooting printer issues
• Ability to work in shifts and handle high-priority issues
• Strong understanding of incident, problem, and change management processes

Qualifications:

• Degree or similar qualification
• SAP certification preferred

Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."

Regards,

Dimple Pal | Talent Acquisition - Executive

Linkedin - www.linkedin.com/in/dimple-pal-218b94147

Responsibilities

• Managing small to medium teams with a focus on performance and talent retention
• Participate in creation and execution of product and technology roadmap with stakeholders.
• Collaborate with product managers and other leads/architects for building and delivering projects
• Ownership of front-end and back-end development work carried out with reusability, scalability, and testability of the projects
• Hire and mentor junior team members and coordinate their training
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment and stay compliant with security regulations
• Monitor reliability and performance of all customer-facing and internal projects
• Manage software development projects by setting requirements, goals, and timelines

Requirements

• Work experience as an engineering manager or in a similar senior-level position at an engineering department
• Experience in the Fintech space
• Extensive experience with cloud technologies (AWS preferred) and server-side technologies (Java preferred)
• Hands-on experience in back-end and front-end development
• Good understanding of SDLC using agile methodologies (SCRUM / Kanban / SAFe)
• Leadership abilities with a strategic mind
• Excellent project management skills
• BSc/MSc in Engineering, Computer Science or relevant field