Customer Support

Skills: Selenium, Appium, Test Automation, Java, Python, C#, TestNg, Cucumber, SoapUI, Postman, RestFul API, Apache Jmeter, UFT, RFT
Experience: 6-8 years

Must have

• Minimum 5 years of Testing experience , with at least 3 years of Test Automation
• “Automation first” attitude.
• Strong sense of accountability and ownership.
• Good team player and communicator with a flexible, customer-driven attitude.
• Agile / Lean attitude and mindset.
• Believe in daily improvement, easily adapt to change and have fun while doing it.
• Work well independently and within a team.
• Knowledgeable about different Software Delivery Lifecycles.
• At least 1 year experience in using at least one tool for:
• Test automation tools: Selenium Web driver, Postman, RestApi Automation
• Non-functional testing: JMeter, HP LoadRunner
• BDD: Cucumber, Specflow
• Scripting/ programming languages: C# (mandatory),JavaScript,Java
• CI/CD: TFS, Bamboo
• GIT: GitLab, Bitbucket
• Deployment tool: Octopus
• At least 1 year proven experience of agile testing in Scrum/Kanban, under BDD.
• Good knowledge of testing aspects (both manual and automated), test data generation and management, reporting.

Job Description:

We are looking for good JavaScript developers who are proficient with React.js. 

Responsibilities

• Developing new user-facing features using React.js.
• Have 2-4 years of experience.
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with data structure libraries (e.g., Immutable.js
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• A knack for benchmarking and optimization

Responsibilities
* Develop a growth strategy focused both on financial gain and customer acquisition
* Conduct research to identify new markets and potential clients
* Make cold calls and send cold emails to gain interest
* Arrange business meetings with prospective clients
* Promote the company’s products/services addressing or predicting clients’ objectives
* Prepare sales contracts ensuring adherence to law-established rules and guidelines
* Keep records of sales, revenue, invoices etc.
* Build long-term relationships with new and existing customers

Requirements
* Proven working experience as a business development manager, sales executive or a     relevant role
* Proven sales track record
* Experience in IT sales is a big plus
* Proficiency in MS Office and CRM software (e.g. Hubspot)
* Proficiency in English
* Market knowledge
* Communication and negotiation skills
* Ability to build rapport
* Time management and planning skills

About our Client:-

Our client is part of the global media agency with mission is to make advertising more valuable to the world. They do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.

About the role:-

- Accountable for quantifying and measuring the success of our executions and for delivering insights that enable us to innovate the work we deliver at Essence. You will be supporting analyses for campaigns and helping the development of new analytical tools.

Some of the things we’d like you to do :-

● Take ownership of delivery for designated clients/projects
● Collaborate with campaign team to identify opportunities where our analytics offering can add
value
● Gain an understanding of marketing plans and their objectives to be able to assist with comprehensive measurement, and test & learn plans
● Develop analytical techniques to analyze results from experiments/studies/observations
● Explore methods/techniques for solving business problems given the data available (potentially 3rd party)
● Help internal and external clients understand the capability and limitations of methods used
● Develop and present compelling and innovative presentations.

A bit about yourself :-

● Degree from a top-tier College, 3.0 GPA or equivalent (preferably numerical)
● Proficiency with systems such as SQL, Social Analytics tools (Crimson Hexagon), Python, and ‘R’
● Have some understanding of marketing campaigns and their objectives
● Strong analytical skills - ability to analyze raw data, find insights, and provide actionable strategic recommendations
● Ability to manage someone effectively to bring out the best in their skill sets, motivating them to succeed, and keeping their focus
● Strong work ethic, with ability to manage multiple projects, people, and time zones to meet deadlines and deliver results

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

 

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

 

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Responsibilities
• Own architecture, design, development, and implementation of different
modules/features of the Application
• Be up to date with the latest trends in Mobile App/React Native ecosystem
• Bring in industry best practices
• Take ownership to drive an initiative to completion
• Discover opportunities for performance improvements
• Recommend ways to improve reliability, efficiency and code quality
• Focus on continuous delivery and reducing complexity
• Carry out code reviews and manage pull requests within the mobile application
development team
Requirements
• Overall 5+ years of experience in Mobile Application development
• At least 2+ year of hands-on experience in developing Mobile applications with
React Native
• B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs,
IIITs or equivalent)
• Familiar with native build tools - XCode, Android studio, etc.
• Ability to write readable and maintainable JavaScript code
• Ability to build pixel-perfect user interfaces with smooth interactions
• Knowledge of Web technologies and concepts - HTML, CSS, REST APIs,
Caching, etc.
• Knowledge on Android and iOS fundamentals is a must
• Experience developing Android/iOS native applications using
Java/Kotlin/Swift/Objective C is a plus
• Mobile application development experience with Flutter/Ionic is a plus

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support.

• Requirements

  • Proven experience as a .NET Developer or Application Developer
  • Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
  • Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
  • Familiarity with architecture styles/APIs (REST, RPC)
  • Understanding of Agile methodologies
  • Excellent troubleshooting and communication skills

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