Customer Support

Job Description:

• Experience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.

• Notice/Joining of not more than 30 days.

• Only Premium Institute- Tier 1 and Tier 2.

• Hybrid Mode of working.

• Good understanding of writing Unit Tests using PYTest.

• Good understanding of parsing XML’s and handling files using Python.

• Good understanding with Databases/SQL, procedures and query tuning.

• Service Design Concepts, OO and Functional Development concepts.

• Agile Development Methodologies.

• Strong oral and written communication skills.

• Excellent interpersonal skills and professional approach Skills desired.

Position: Visual merchandiser (Retail & E-Commerce Marketing)

Experience: 3+ yar in fashion industry

salary: Negotiable

Location Gurgaon

Role Overview

The Retail & E-commerce Marketing Executive is responsible for driving the retail and e-commerce merchandising, forecasting, and marketing/sales operations for our Brands. The role focuses on ensuring optimal product presentation, accurate forecasting, smooth retail operations end to end, and a premium online shopping experience across all sales channels — including Retail, brand website, Tata CLiQ Luxury, Myntra, and Amazon etc.

This position bridges the gap between sales, marketing, and operations, aligning product availability, brand presentation, and customer experience to achieve business and retail KPIs.

Key Responsibilities

1. Apparel Merchandising & Forecasting

• ? Lead end-to-end merchandising planning for Apparel across retail and e-commerce platforms.
• ? Collaborate with the forecasting team to predict sales trends, manage stock levels, and minimize stockouts or overstock.
• ? Conduct Weekly/monthly leftover, cut-size, and size-gap reviews to maintain healthy inventory and improve sell-through rates.

2. Retail & Online Planogram Management

• Develop and execute seasonal planograms for stores and e-commerce channels.
• Maintain brand consistency and ensure premium visual merchandising standard across physical stores and online PDPs (Product Display Pages).
• Coordinate with e-commerce teams to ensure updated imagery, descriptions, and product tags and listing.

3. E-Commerce Operations

• Manage and monitor listings, pricing, and availability across brand website, Tata CLiQ Luxury, Myntra, and Amazon.
• Align with marketplaces for promotional visibility, banner placement, and campaign participation.
• Track sales and conversion metrics per channel to identify performance opportunities.

4. Retail Operations & Placement

• Optimize store space allocation and ensure product rotations to improve sales per sq. ft.
• Coordinate with store teams for new season rollouts, VM updates, and inventory replenishment.
• Support corporate orders and B2B requests with accurate and timely inventory support to internal sales team with catalogue and as per requirement.

5. Staff Training & Customer Experience

• Conduct product knowledge and visual merchandising training sessions for retail staff.
• Enhance customer experience through improved staff engagement, storytelling, and service excellence.
• Measure training impact through post-training sales uplift and feedback scores.

6. Promotions, Events &Exhibitions

• Plan and execute seasonal retail and e-commerce promotions (festive, clearance, and end-of-season).
• Coordinate participation in exhibitions and brand activations for visibility and lead generation.
• Track promotional ROI and leads generated for future optimization.

7. Visual Merchandising & Catalogue Management

• Maintain premium brand display standards through regular VM audits and refreshes.
• Create and manage seasonal catalogues and look books for sales and digital channels.
• Work with design and marketing teams for photo shoots and brand content.

8. Data Analytics & Reporting

• Provide weekly and monthly performance reports covering sales, stock health, and forecast accuracy.
• Analyze data to identify slow movers, bestsellers, and opportunity gaps.
• Present actionable insights to management for decision-making.

Key Objectives

• Ensure premium product presentation and brand alignment across all channels.
• Improve forecast accuracy and inventory efficiency.
• Strengthen staff capability and customer engagement.
• Increase e-commerce conversion rates through effective merchandising and campaign planning.

Skills &Competencies

• Strong command of retail and online merchandising principles.
• Proficiency in Excel / Google Sheets, inventory dashboards, and marketplace management tools.
• Excellent coordination and communication across teams and partners.
• Analytical mindset for data interpretation and forecasting.
• Creative eye for visual merchandising and storytelling.
• Passion for premium lifestyle and apparel brands.

Experience & Qualifications

• Bachelor degree in Marketing, Fashion Management, or Business Administration.
• 3–4 years of experience in apparel merchandising, e-commerce management, or retail planning, preferably within the premium or lifestyle segment.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

website: www.glansolutions.com

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Objective:

• To manage complete back-office operations related to insurance broking business.

• SAIBA (Insurance broking software) based transactions management.

• Business renewals and retention

Roles & Responsibilities:

• Entry / booking of new / renewal business.

• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.

• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission

• Follow-up with insurance companies for brokerage recovery

• Rapport building with insurance companies.

• Follow-up with internal stakeholders for requirement closure

• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.

• Follow-up with IT team for reporting and closure of systems bugs/ issues

• Reconciliation Management

• Data Management

Requirements:

• Graduation / Post Graduation. Insurance related qualification would be added advantage.

• 2 -3 years of relevant experience

• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook

• Experience of working in the space of insurance broking operations

• Conversant to SAIBA software or any other insurance broking software

• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.

• Excellent skills in Microsoft Excel

• Good communication skills

• Good hold on data and datacentric assignments

• Understand the requirement and convert that into API design.
• Write the code independently 
• Unit testing and bug fixing
• Write code with standards and conventions and follow best practices.
• Know how to engineer a full-fledged system and not just write code to make things work.
• Knowledge of agile methodologies, scrum.
• Should be able to guide juniors.
• Communication with clients for requirement understanding.
• Code Merging and deployment

• REST APIs in Spring Boot and Spring Framework
• MySQL Database, complex SQL queries (like joining multiple tables)
• Spring Security, JWT Tokens
• Third party Integration
• Unix basic commands
• Apache Tomcat, Deployment of War in Unix environment.
• Jira or any other Issue/Task tracking systems.

• Meeting with the design team to review website and application requirements.
• Setting tasks and development goals.
• Configuring the company SharePoint systems to specified requirements.
• Developing new web components using XML, .NET, SQL, and C#.
• Designing, coding, and implementing scalable applications.
• Extending SharePoint functionality with forms, web parts, and application technologies.

Selected intern's day-to-day responsibilities include:

• Developing and executing marketing strategies that drive sales to business-to-business companies
• Research through web analytics and use keywords for global promotion and generating leads through digital means.
• Plan and execute all web, SEO/SEM, database marketing, email and social media.
• Performing market analysis and research on the latest trends.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identify critical conversion points and drop-off points and optimize user funnels.
• Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
• Update information on our website to boost rankings.
• Researching and evaluating competitor marketing and digital content.
• Brainstorm new and creative growth strategies through digital marketing.
• Plan, execute, and measure experiments and conversion tests.

What you need to have: