SEO Specialist

 Key Responsibilities:

✅ Design and implement AI-powered QA strategies, including predictive quality analytics, automated test generation, and intelligent defect prediction.

✅ Build advanced automation frameworks with self-healing scripts, intelligent test prioritization, and adaptive test coverage analysis.

✅ Develop AI-driven quality dashboards, reporting systems, and actionable quality insights.

✅ Drive Agile, DevOps, CI/CD, and Continuous Testing practices in AI-enhanced development environments.

✅ Streamline QA processes to improve release velocity while maintaining high-quality standards.

✅ Collaborate closely with Development, Product, and Operations teams across the SDLC.

✅ Lead innovation initiatives around AI-powered testing tools and emerging QA technologies.

✅ Mentor QA engineers on intelligent automation frameworks and modern quality engineering practices

Required Skills:

🔹 Hands-on experience with AI-powered testing platforms such as *Testim, Mabl, Applitools, Functionize*, or similar tools.

🔹 Strong expertise in *Selenium, Cypress, Playwright, and Appium*.

🔹 Experience with *CI/CD pipelines, DevOps practices, containerization, and cloud-native testing*.

🔹 Proficiency in *Python, Java, or JavaScript/TypeScript*.

🔹 5+ years of QA experience with at least 2+ years in a leadership role.

🔹 3+ years of hands-on experience with AI-driven testing tools and methodologies.

🔹 Experience leading QA transformation, automation strategy, and innovation initiatives.

🔹 Strong analytical, problem-solving, communication, and stakeholder management skills.

Good to Have:

⭐ Predictive analytics and AI-assisted defect management.

⭐ Cloud platforms and enterprise-scale testing ecosystems.

⭐ Performance, Security, and API Automation Testing.

⭐ Experience in Digital Transformation or Enterprise Modernization programs.

⭐ Passion for emerging AI technologies and continuous improvement

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Experience- 3 - 5 Years

Budget-  7 - 8 LPA

Qualifications:

• Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA.  
• Minimum of 3 years of experience in business development within the IT services industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to execute plans effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Experience : 5-10 yrs
•  Past experience in working with any product start-up is a plus.
•  Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.
•  Familiarity with JavaScript frameworks such as Angular JS, React, and others.
•  Knowledge of Node.js and frameworks available for it such as Express (recommended).
•  Good understanding of asynchronous request handling, partial page updates, and AJAX
•  Understanding of REST Services.
•  Experience with Redis.
•  Familiarity with database technology such as MySQL, MongoDB and Elasticsearch.
•  Proficient understanding of serverless programming.
•  Proficient understanding of code versioning tools, such as Git.
•  Good problem-solving skills.
•  Attention to detail.

• Experts in Business Agility and Digital Innovation
• Practitioners with strong industry experience
• A dedicated team of trainers, mentors and coaches
• Able to service clients Asia wide with 40+ professionals

• You will work in both front-end and back-end
• You will practice agile development good practices such as TDD, ATDD, CI, CD, code refactoring, etc.

• You have a Bachelor's degree in Information Technology, Computer Science or equivalent
• You have a 3-5 years’ experience with .NET stack
• You know your current assignment very well
• You have learned at least one new technology in the last 6 months
• You can pair-program with anyone
• You write unit tests
• You are active in one technical community

Business Development Manager

Job Description

You will be involved in the production, maintainence and market entry development of wood, bayleaf and other farm based products. 

Your day to day operations will involve everything from ensuring work at all farms to planning new products based on market demand. 

Must haves:

- knowledge about farming or platation of trees, spices, etc
- ability to ride a 2 wheeler
- familiar with wood processing