SEO Specialist

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

• Conduct architectural research, site studies, precedent analysis, and data collection to support project development and design decisions.
• Prepare documentation, reports, and reference material for ongoing and upcoming projects.
• Assist in the preparation of conceptual architectural designs, massing studies, spatial planning, and design narratives.
• Develop schematic design (SD) and design development (DD) drawings in compliance with State Building Byelaws, NBC, local development regulations, and statutory norms.
• Explore innovative design approaches and experiment with architectural forms, materials, and spatial concepts.
• Create detailed 3D models, walkthroughs, and high-quality 2D & 3D renders for design presentations and client communication.
• Use industry-standard software such as AutoCAD, Revit, SketchUp, Rhino, Lumion, Enscape, V-Ray, Photoshop, Illustrator, InDesign, etc.
• Utilize AI-assisted tools for:-

Concept visualization and mood generation

Presentation drawings and layouts

Workflow optimization and design iterations and

Graphic enhancement and communication design.

• Prepare industry-standard architectural presentations, design boards, and client-facing documents.
• Develop clear design communication material, including diagrams, zoning studies, exploded views, and storytelling graphics.
• Support other architects in design reviews, internal presentations, and client meetings. Will also be required to do presentation to clients. 
• Coordinate with clients to understand design briefs, incorporate feedback, and revise drawings accordingly.
• Assist in coordination with consultants (structural, MEP, landscape, lighting, etc.) to integrate inputs into architectural drawings.
• Maintain organized communication records and design revisions.

Key Responsibilities:

- Identify, pursue, and secure new business opportunities through networking, cold calling, outbound campaigns, and direct meetings.

- Conduct market research to understand client needs, industry trends, and competitive positioning.

- Engage potential clients through calls, emails, presentations, and meetings to pitch company offerings effectively.

- Understand client requirements and provide tailored solutions that align with their needs.

- Prepare and deliver compelling sales proposals, presentations, and follow-up communications.

- Manage the entire sales process from lead generation, qualification, proposal, negotiation, to closing the deal.

- Maintain a detailed and updated database of leads, prospects, and sales activities using CRM tools.

- Achieve and exceed monthly, quarterly, and annual sales targets.

- Collaborate closely with internal teams (marketing, operations, and service delivery) to ensure a smooth client onboarding and satisfaction process.

- Provide regular sales forecasts, pipeline updates, and performance reports to management.

Requirements:

1. Bachelor's degree in Business, Marketing, or a related field.

2. 1+ years of experience in business development or end-to-end sales roles.

3. Proven track record of meeting or exceeding sales targets.

4. Excellent communication, negotiation, and interpersonal skills.

5. Self-driven, proactive, and capable of working independently.

6. Familiarity with CRM systems and sales performance metrics.

We're looking for a Performance Marketer to drive our strategic product and technology vision on the growth and platform side of products. Evaluate the customer touch-points and growth levers in our onboarding product. Define, drive and modify traffic and growth metrics for the organization. Be responsible for building and executing new initiatives and roadmaps. Manage product lifecycle from ideation to launch and beyond. Salary up to 35 LPA

🙋What makes you a good fit?

• Minimum 2 years of experience working on building products or problem-solving in a B2B domain.
• Relevant product experience in growth products, onboarding journeys, retention and engagement journeys
• The drive to build products with an insight-first approach but at the same time a track record of boldly pursuing intuitions and validating them via experimental outcomes.
• Data orientation, analytical skills, and an ability to interpret everything in terms of measurement.
• Comfort with ambiguity, belief in first principles, and the skill to transform broad ideas into action plans via high bias for action
• Unnoticeable cross-functional stakeholder management.
• Business acumen to appreciate and understand levers for business growth and profitability.
• Preference to work independently.

Graphene is a Singapore Head quartered AI company which has been recognized as Singapore’s Best Start Up By Switzerland’s Seedstarsworld, and also been awarded as best AI platform for healthcare in Vivatech Paris. Graphene India is also a member of the exclusive NASSCOM Deeptech club. We are

developing an AI platform which is disrupting and replacing traditional Market Research with unbiased insights with a focus on healthcare, consumer goods and financial services.

Graphene was founded by Corporate leaders from Microsoft and P&G and works closely with the Singapore Government & Universities in creating cutting edge technology which is gaining traction with many Fortune 500 companies in India, Asia and USA.

Graphene’s culture is grounded in delivering customer delight by recruiting high potential talent and providing an intense learning and collaborative atmosphere, with many ex-employees now hired by large companies across the world.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the rare start-ups which is self-funded and is yet profitable and debt free. We have already created a strong bench strength of Singaporean leaders and are recruiting and grooming more talent with a focus on our US expansion.

  Cloud Systems Administrator position responsibilities includes:

• Configure and fine tune cloud infrastructure
• Install and configure virtual cloud
• Support cloud servers including security configurations, patching, and
• Establish Virtual Private Networks (VPNs) to customer
• Develop scripts for automating client/server
• Monitoring, automating processes & recovery
• SQL server and noSQL dB configuration, maintenance and administration
• Network admin and configuration

• Engineering degree in Computer Science or equivalent
• Minimum of 4 years with Linux/Windows server administration
• Proficient with MS SQL Server administration, Cosmos DB
• Experience with supporting application and database servers
• Strong experience with IIS, other web servers
• Strong experience with Security – Identity, Access Control and Data Protection
• Strong experience with Microsoft Azure
• DevOps skills – Automated build and release management experience
• Resource and Cost Optimization

• Experience with Docker and Kubernetes. Certifications like CKAD a plus
• Certification on Azure Administration (AZ – 104) a plus

• Should have the passion to work for the organization thereby growing with the
• A good team player as well as be able to contribute individually as and when
• Should be able to mentor juniors if any need
• Should be able to learn any new technology if the project
• Leadership Capability, Self-motivated, highly collaborative, working through uncertainties and unknowns, Exceptional analytical and problem-solving skills, Getting things done, Continuous learning