SEO Specialist

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

At Yugen, we're buildingCansoan AI-agent driven fraud Investigation platform for financial organisations. We're currently in the0-1 stageand we're looking for curious andhigh-agencyengineers to join us in this journey to shape a category defining product with global impact.

You should be eager to learn, prefer a fast-paced environment, and are excited about getting agentic systems to work in production. More importantly, no matter how tough the challenge, you're someone who's never afraid toshow up.

Responsibilities

• Develop, test, and maintain scalable backend systems (APIs, Pipelines and AI applications)
• Work with other team members (Backend, ML, Data Engineers, Product & Design) to ship features quickly
• Learn how to debug & resolve production issues to ensure system uptime
• Participate in architectural & system design discussions
• Explore new technologies and frameworks & come up with suggestions to improve existing systems

Requirements

• Strong programming skills in one or more of: Python, Go, TypeScript or similar
• Strong understanding of software development principles (OOPS, REST APIs, etc. ) and tooling such Git
• Familiarity with databases (SQL or NoSQL)
• A deep sense of curiosity and a knack for experimentation with AI applications
• You're proactive and love getting things done regardless of external factors
• Strong communication skills and a very good eye for detail

Must Have

• Excellent coding skills with strong problem-solving abilities
• Meaningful contributions to open-source projects
• Strong proof of building and deep focus. For example
• Active participation in multiple hackathons, with top-3 finishes or notable wins
• At-least 1 self-driven portfolio project that has been maintained over 4 months. Github repos with frequent commits showing continuous progress would be great.

• At least 4 to 7 years of relevant experience as Big Data Engineer
• Hands-on experience in Scala or Python
• Hands-on experience on major components in Hadoop Ecosystem like HDFS, Map Reduce, Hive, Impala.
• Strong programming experience in building applications/platform using Scala or Python.
• Experienced in implementing Spark RDD Transformations, actions to implement business analysis

We are looking for an enthusiastic and skilled SDE 2 React Web Developer to join its dynamic engineering team. As an SDE 1, the developer will be responsible for building and maintaining user-facing features for the web platform using React. The developer will work closely with cross-functional teams to deliver high-quality, scalable, and efficient applications that offer an exceptional experience to Revv's users.

Responsibilities

• Develop responsive, user-friendly, and high-performance web applications using React.js and related technologies.
• Collaborate with product managers, designers, and other engineers to deliver new features and improve existing ones.
• Write clean, maintainable, and testable code, ensuring a high level of code quality.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug application issues, ensuring a smooth user experience.
• Stay up-to-date with the latest industry trends and best practices in web development.
• Participate in code reviews and contribute to continuous improvement within the team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proficiency in React.js, JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries like Redux or Context API.
• Familiarity with version control systems, primarily Git.
• Knowledge of RESTful APIs and integrating them into front-end applications.
• Strong understanding of web performance optimization techniques.
• Basic experience with testing frameworks like Jest, Mocha, or Enzyme.
• Strong problem-solving skills and ability to work independently and as part of a team.

Job Brief

We are currently hiring a Video Editor to join our team who will be responsible for creating multimedia presentations using computer software. Their duties include splitting or combining video clips, adding appropriate sounds or graphics and delivering the finished product.

Main Responsibilities of a Video Editor

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.
• Review the script to better understand the video production requirements
• Editing raw footage content and cutting video sequences to ensure that concepts are translated effectively
• Review all edited tapes to identify any issues and changes as required
• Organizing and managing all audio and video assets to ensure a smooth workflow

Key Requirements

• You have solid prior experience are a video editor or videographer
• You have strong expertise in editing software such as Premiere Pro, After Effect, Photoshop and Final Cut Pro
• You possess good colour grading sense and skills and are able to tell a story through editing
• You can perform simple 2D animation, Motion graphics and VFX
• You are organized and with high attention to detail
• You can deliver high-quality work while meeting tight deadlines

• Skilled in Java / J2EE including frameworks like Microservices, Spring boot, hibernate etc
• Experience with microservices-based architecture including building
• Good knowledge of SQL (MySQL / Oracle / SQL Server / Postgres), NoSQL (MongoDB / Cassandra), App server Knowledge (Tomcat/JBoss etc.), OSGi, REST Web Services
• Working / Usage experience of Docker, Microservices, Jenkins, Multithreading, Design patterns, Java 1.8 and Container
• Experience with Cloud computing in added advantage (AWS / Azure)
• Strong Debugging and Troubleshooting Expertise.
• Strong communication skills (oral and written)

Front End Developer – Angular

Front End Developer will be responsible for front end (web) development of our enterprise SaaS applications. You will work with the wireframe/UI Design and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works

Job Responsibilities:

• Development of responsible web application of enterprise SaaS products
• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Qualifications:

• B.E./B.Tech./MCA or equivalent
• 7+ years’ experience as a Software Developer with at least 3+ years in a similar role

• Understanding of the entire web development process, including design, development and deployment, with some back-end knowledge, is important
• Excellent understanding of Angular 5+/React
• Proficient understanding of web mark-up, including HTML5, CSS3, Bootstrap
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git, Gitlab, SVN etc

• Good understanding of NodeJs will be a plus.

• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus