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Customer Sucess Specialist - E Learning Industry
Customer Sucess Specialist - E Learning Industry
learners point.org's logo

Customer Sucess Specialist - E Learning Industry

Partha Sarathy's profile picture
Posted by Partha Sarathy
1 - 6 yrs
₹4L - ₹4.9L / yr
Bengaluru (Bangalore)
Skills
Operations management
Operational Support
Customer Service & Issue Resolution
Data management
Cross-Functional Coordination
Reporting & Analytics
Onboarding & Training
Technical Aptitude
Organizational & Multitasking Skills
Communication & Interpersonal Skills
Digital & Recruitment Tools
Proactive & Self-Driven

Job Title: Customer Success Specialist (B2C EdTech)

Experience: 1 – 2 Years

Location: Bangalore (Onsite)

Package: ₹25,00,000 – ₹45,00,000 CTC (Fixed + Performance Variable)

Work Schedule: 6 Days/Week | Rotational Shifts | Rotational Week-off

Role Overview

In this elite B2C operations role, you will be responsible for the "Customer Lifetime Value" of high-ticket learners. You are not just a support agent; you are a Performance Coach and Retention Strategist. Your goal is to ensure 100% course completion and maximize referral revenue through unparalleled service quality.

Key Responsibilities

  • Strategic Learner Onboarding: Design and execute high-touch onboarding journeys for premium B2C clients to ensure "Day 1" value realization.
  • Retention & Completion Excellence: Own the completion rates for your cohort. Proactively identify "at-risk" learners using behavioral data and intervene to prevent churn.
  • Revenue Generation (NRR): Meet aggressive targets for renewals, upsells to advanced certifications, and high-quality word-of-mouth referrals.
  • Data-Driven Operations: Use CRM and AI tools to analyze student sentiment and usage patterns, presenting weekly "Health Reports" to leadership.
  • Product Advocacy: Act as a bridge between the learner and the product team, prioritizing feature requests that directly impact B2C retention.

Candidate Requirements

  • Educational Background: Degree from a Tier-1 college (IIT/IIM/NIT/BITS) is highly preferred for this compensation bracket.
  • Experience: 1–2 years in high-stakes B2C operations, Customer Success, or Management Consulting.
  • Exceptional Communication: Mastery of English; ability to influence and coach high-net-worth individuals or senior working professionals.
  • Analytical Prowess: Proficient in SQL, Tableau, or advanced Excel to pull and interpret your own data.
  • Grit: Proven ability to thrive in a high-pressure, 6-day work week culture typical of top-tier Bangalore EdTech firms.

Tools You Will Use

  • CRM: Salesforce, HubSpot, or Freshdesk.
  • Analytics: Mixpanel, Clevertap, or PowerBI.
  • Engagement: Intercom, Zendesk, or WhatsApp Business API.


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About learners point.org

Founded :
2001
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

N/A

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment

Company social profiles

N/A

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