Experience: fresher to 2 years.
Great spoken and written english. Knows how to research.
Understands the basics of SEO writing. Has a flair for writing articles focused on brands and creators.
Shubham Vishwakarma
Full Stack Developer - Averlon
About CEDRETO MARKETING PRIVATE LIMITED
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ROLES AND RESPONSIBILITIES:
As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.
YOU WILL-
Incident & Ticket Management:
- Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
- Ensure customer issues are responded to and resolved within defined SLAs
- Drive prioritization, root cause resolution, and engineering coordination across product teams
- Personally manage and de-escalate high-severity issues with customers and internal teams
Process & Metrics Ownership:
- Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
- Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
- Establish strong feedback loops to engineering/product based on recurring issues
RCA & Knowledge Management:
- Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
- Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
- Build and maintain a knowledge base to improve internal resolution efficiency
Customer Interaction:
- Engage with enterprise customers on complex or long-running tickets
- Serve as a trusted escalation point for strategic clients
- Collaborate with Customer Success and Implementation teams for seamless client experience
Collaboration & Leadership:
- Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
- Build and mentor a lean L3 support team or tiger squads when required
- Drive a culture of accountability, learning, and proactiveness in technical support
IDEAL CANDIDATE:
- 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
- Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
- Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
- Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
- Excellent communication skills—able to speak fluently with both customers and engineers
- Data-driven mindset for reporting, insights, and stakeholder updates
- Experience working in retail tech, ERP, or platform businesses is a big plus
PERKS, BENEFITS AND WORK CULTURE:
- Comprehensive health insurance coverage.
- Excellent rewards and recognition policy.
- Transparent compensation policy with no unnecessary deduction in CTC.
- Annual company off-site and a variety of events, celebrations throughout the year.
- Travelling opportunities between our offices across the country.
- Annual company walkathon & related sporting events.
- Quarterly Coffee with CEO.
Job Title: HR Intern ( Generalist)
Location: Vile Parle, Mumbai
Salary: ₹15,000 – ₹25,000 per month
About Manoj Ornaments
Manoj Ornaments is a family-run flagship jewellery retail store in Vile Parle with a strong local reputation for quality gemstones and jewellery. As we expand our footprint and also prepare for a stronger online presence (Shopify store for gemstones & related products), we are seeking a dynamic Recruiter to join our team and support our talent acquisition efforts.
Job Role
Handle HR Operations, Talent Acquisition, Performance Management.
Key Responsibilities:
- Manage the Employee life cycle
- PMS Management- JD, KRA, KPI, SOP
- Manage Recruitment Lifecycle while ensuring the right talent is brought in to support the retail and online growth.
- Manage sourcing, screening, selecting, and onboarding candidates across store staff, retail sales, store operations, online sales support, and back-office roles.
- Intra-Departmental coordination - Understand staffing from respective stakeholders to identify open roles and positions.
- Job Posting- Create and post job advertisements on relevant job portals, social media, local networks, and referrals.
- Source candidates proactively (via job boards, walk-ins, referrals, databases) and build a candidate pipeline for current and future hiring.
- Screen resumes/applications, conduct preliminary phone or face-to-face interviews to assess fit (skills, experience, attitude, cultural fit,) and shortlist for store/offline roles.
- Coordinate interviews with store leadership or hiring managers, schedule, communicate with candidates, follow up, and keep the process moving smoothly.
- HR Operations - Processing offers, joinings, and onboarding (documentation, orientation) for new hires.
- Maintain candidate MIS records.
Qualifications & Skills
- 0-2 years of relevant experience in human resources/recruitment.
- Good communication and interpersonal skills
- Good organization, time management, and multi-tasking ability
- Comfort with basic MS Office (Excel/Word) and candidate tracking.
- Proactive, energetic, result-oriented, with a passion for retail and recruitment.
- Ability to work in a fast-paced environment with flexibility.
What We Offer
- A Salary (₹15,000-₹25,000) with performance-linked incentives (if applicable) for quality hires.
- An opportunity to grow in a rapidly expanding retail brand setting up its online business – good exposure to retail HR, talent acquisition, and e-commerce growth.
- Collaborative working environment in a close-knit retail team.
- Chance to make a real impact by building the team that will support Manoj Ornaments’ growth.
[hr(a)manojornaments.com].
Shortlisted candidates will be called for an interview.
PHPWeMakeScholars is a data-driven platform in the space of International Education. Students from around the world have used our portal to find higher education opportunities overseas. We specifically help Indian students in sorting their education loan for abroad studies by working with the biggest banks in India like SBI, ICICI, BOB, etc.
Role: Full-stack development for our Product https://www.wemakescholars.com/">https://www.wemakescholars.com/
Technologies we use: LAMP with Yii framework
Why should you join us?
- We are a 6 years old start-up with a quite small tech team. Hence, you will have a lot to learn.
- We are growing really quickly with more than 5 lac users every month and have a team size of 65 members as on today.
- We do offer ESOP along with salary if you are well on our expectations.
- We like people who love to learn and grow. We equally contribute to your learning by allowing you enough time to participate in online courses or sessions.
- 24 paid leaves in a year. Work from home option available occasionally.
I think we gave you a lot of reasons to join our team.
**Please apply only if you are well versed in LAMP stack. We do not accept applications from freshers, you should have worked in an organization for at least 6 months before applying.
A software company that provides an AI-powered calendar assistant service. The service uses natural language processing and machine learning to automate tasks such as scheduling meetings, rescheduling events, and sending reminders. The company aims to save users time and increase productivity by automating these repetitive tasks
Requirements:
- Providing day-to-day HR support to employees, including answering questions and assisting with issues related to benefits, policies, and procedures
- Managing the performance review process, including setting goals and conducting evaluations
- Developing and implementing recruiting strategies to attract a diverse pool of qualified candidates
- Sourcing and screening candidates, including conducting initial interviews and reference checks
- Coordinating the hiring process, including scheduling interviews and assisting with onboarding
- Collaborating with hiring managers to understand their staffing needs and requirements for open positions
- Utilizing various recruitment channels, such as job boards, social media, and employee referrals, to source candidates
- Maintaining accurate and up-to-date records in the applicant tracking system
- Participating in job fairs and other recruiting events to promote the organization and attract top talent
- Assisting with compliance with employment laws and regulations, including tracking employee leave and maintaining affirmative action plans
- Managing employee benefits and payroll, including enrolling employees in benefits programs and ensuring timely and accurate payment of wages
- Maintaining HR records and documents, including employee files and records of benefits enrollment and changes.
What You Will Enjoy About Us
- High-growth startup with plenty of opportunities to actively impact the company and advance your career!
- We have fun because we are passionate about what we do.
- Competitive pay and opportunities for advancement.
- Paid time off that is flexible.
- Health Insurance.
Amazon Web Services (AWS)Job description
- Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
- Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
- Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
- Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
- Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
- Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
- Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
- Provide expertise on commercially structuring deals to differentiate from the competition
- Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
- Work alongside Global Sales Leads, generating future pipeline
- Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
- Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
- Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
- Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
- Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
- Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
- Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level
Cloud Skills
- Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
- AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud
Swift
Objective C
iOS App Development- Excellent working knowledge of OOPs, SOLID principles and different design patterns.
- Solid hands on experience and deep understanding of different architectures.
- Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
- Proficient with general swift language features, collections, protocol oriented programming, etc.
- Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
- Solid working experience of debugging, profiling tools, developer portal and App Store release process.
- Excellent analytical and problem solving skills.
JenkinsAmazon Web Services (AWS)BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 250+ employees (and increasing every day) from 34 different nationalities and with over 25 languages spoken.
We promote an open-minded environment and encourage our employees to create their own success story in this high-performance environment.
Location: Bangalore
Department: DevOps
Job Summary:
We are looking for skilled and talented engineers to join our Platform team and directly contribute to Continuous Delivery, and improve the state of art in CI/CD and Observability within BlueOptima.
As a Senior DevOps Engineer, you will define and outline CI/CD related aspects and collaborate with application teams on imparting training and enforcing best practices to follow for CI/CD and also directly implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
Your team: The Platform team in BlueOptima works across Product lines and is responsible for providing a scalable technology platform which is used by the Product team to build their application, improve performance of it, or even improve the SDLC by improving the application delivery pipeline, etc.
Platform team is also responsible for driving technology adoption across the product development team. The team works on components that are common across product lines like IAM (Identity & Access Management), Auto Scaling, APM (Application Performance Monitoring) and CI/CD, etc
Responsibilities and tasks:
- Define & Outline of CI/CD and related aspects
- Own & Improve state of build process to reduce manual intervention
- Own & Improve state of deployment to make it 100% automated
- Define guidelines and standards of automated testing required for a good CI/CD pipeline, ensures alignment on an ongoing basis (includes artifacts generation, promotions, etc)
- Automating Deployment and Roll back into Production Environment.
- Collaborate with engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs and provide them with Tooling to improve observability of application in production.
- Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
- Ability to choose the right set of tools for a given problem and apply that to all the applications which are available
- Collaborate with the application team for following
- Define and enforce logging standard
- Define metrics applications should track and provide support to application teams visualise same on Grafana (or similar tools)
- Define alerts for application health monitoring in Production
- Tooling like APM, E2E, etc
- Continuously improve the state of the art on above
- Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices, also making sure training materials are maintained.
Qualifications
What You Need to Succeed at BlueOptima:
- Minimum bachelor's degree in Computer Science or equivalent
- Demonstrable years of experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments.
- At least 1 year of experience leading or mentoring a small team.
- Demonstrable experience having developed containerized application components, using docker or similar solutions in previous roles
- Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
- Experience in defining, creating, and supporting monitoring dashboards
- 2+ Years of Experience with CI tools and building pipelines using Jenkins.
- 2 + Years of Experience with monitoring and observability tools and methodology of products such as; Grafana, Prometheus, ElasticSearch, Splunk, AppDynamics, Dynatrace, Nagios, Graphite ,Datadog etc.
- Ability to write and read simple scripts using Python / Shell Scripts.
- Familiarity with configuration languages such as Ansible.
- Ability to work autonomously with minimum supervision
- Demonstrate strong oral and written communication skill
Additional information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high-performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays - this includes public and religious holidays
- Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
- Private Medical Insurance provided by the company
- Gratuity payments
- Claim Mobile/Internet expenses and Professional Development costs
- Leave Travel Allowance
- Flexible Work from Home policy - 2 days home p/w
- International travel opportunities
- Global annual meet up (most recent meetups have been held in Cancun and India Thailand, Oct 2022.
- High quality equipment (Ergonomic chairs and 32’ screens)
- Pet friendly offices
- Creche Policy for working parents.
- Paternity and Maternity leave.
Stay connected with us on https://www.linkedin.com/company/blueoptima">LinkedIn or keep an eye on our https://www.blueoptima.com/careers">career page for future opportunities!
- Prepare well-structured drafts using digital publishing platforms.
- Create various content types (videos, articles, infographics) with relevant tone and style, adhering to the respective style guides.
- Interview industry professionals and incorporate their views in blog posts.
- Promote content on social networks and monitor engagement (e.g. comments and shares).
- Identify artist's and customers’ needs and recommend new topics.
- Incorporate blog and social media posts in both websites and social media platforms like Facebook or LinkedIn.
- Collaborating with internal departments to establish a campaign and promote our social media page.
- Suggesting new ways to promote company offerings and to reach consumers.
- Proven work experience as a Content Creator, Copywriter, or similar role.
- Portfolio of published articles.
- Excellent interpersonal and relationship-building skills.
- Networking aptitude.
- Interest and passion for the entertainment industry are a must!
- Excellent writing and editing skills in English.
- Experience creating strong, engaging content.
- The capacity to work independently and collaboratively.
- Ability to work efficiently without compromise
.NET
AngularJS (1.x)Company- GEP
Exp- 2-6
CTC- OPEN
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon