- Position holder will be an individual contributor
- Build and manage productive, professional relationships with clients
- Ensure clients are using and deriving benefit from IndiaMART
- Ensure products/services in client’s e-catalog are accurately defined
- Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
- Systematic follow-up and time-bound closures
- Prompt resolution of complaints
- Daily 4-5 in person meetings (F2F) with clients onsite

About Indiamart Intermesh Limited
About
https://www.indiamart.com/">IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), https://www.indiamart.com/bigbrands/" target="_blank">Large Enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’.
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Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
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Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
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Pls note- Cab services will be provided to all the employees working during night shifts.
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- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
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This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
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- Experience in BigQuery, MySql, Looker Studio is a plus.
- Ecommerce Industry Experience will be an added advantage.
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We are seeking an experienced Senior Shopify Developer to join our dynamic team. The ideal candidate will have a strong background in Shopify development, with a focus on creating custom solutions and apps to enhance e-commerce experiences. As a Senior Shopify Developer, you will be responsible for leading projects, collaborating with cross-functional teams, and driving innovation in our e-commerce platform.
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Please Find the Job Details below.
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We are looking for a Talent Acquisition Executive for Merito. Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team, consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
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Client onboarding and engagement.
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Fixed Pay + Variables
ABOUT THE ROLE
Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
WHY SHOULD YOU JOIN TOPPR
- Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
- Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
- Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
- As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
- Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
- Toppr’s journey, mission, values, future outlook, and footprint across India.
- Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
- Carry out at least 3 counseling sessions/day with students and their parents at their homes.
- Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
- Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
- Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
- MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
- 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
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- Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
- Empathy: Ability to approach any situation with patience and natural empathy.
- Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
- Communication: Excellent communication skills in English and/or the regional language.
- Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
HOW YOU’LL RAMP
In First Week…
By Day 30…
By Day 90…
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.
Requirements
- Laptop
- Two wheeler
- Android device
Benefits
- Unlimited Incentived & Other Allowances

