Assistant Sales Manager

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Job Summary:

Position : Senior Power BI Developer

Experience : 4+Years

Location : Ahmedabad - WFO

Key Responsibilities:

• Design, develop, and maintain interactive and user-friendly Power BI dashboards and
• reports.
• Translate business requirements into functional and technical specifications.
• Perform data modeling, DAX calculations, and Power Query transformations.
• Integrate data from multiple sources including SQL Server, Excel, SharePoint, and APIs.
• Optimize Power BI datasets, reports, and dashboards for performance and usability.
• Collaborate with business analysts, data engineers, and stakeholders to ensure data accuracy
• and relevance.
• Ensure security and governance best practices in Power BI workspaces and datasets.
• Provide ongoing support and troubleshooting for existing Power BI solutions.
• Stay updated with Power BI updates, best practices, and industry trends.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a
• related field.
• 4+ years of professional experience in data analytics or business intelligence.
• 3+ years of hands-on experience with Power BI (Power BI Desktop, Power BI Service).
• Strong expertise in DAX, Power Query (M Language), and data modeling (star/snowflake schema).
• Proficiency in writing complex SQL queries and optimizing them for performance.
• Experience in working with large and complex datasets.
• Experience in BigQuery, MySql, Looker Studio is a plus.
• Ecommerce Industry Experience will be an added advantage.
• Solid understanding of data warehousing concepts and ETL processes.
• Experience with version control tools such as Power Apps & Power Automate would be a plus.

Preferred Qualifications:

• Microsoft Power BI Certification (PL-300 or equivalent is a plus). Experience with Azure Data Services (Azure Data Factory, Azure SQL, Synapse).
• Knowledge of other BI tools (Tableau, Qlik) is a plus.
• Familiarity with scripting languages (Python, R) for data analysis is a bonus.
• Experience integrating Power BI into web portals using Power BI Embedded.

At least 5 years of experience in testing and developing automation tests.

A minimum of 3 years of experience writing tests in Python, with a preference for experience in designing automation frameworks.

Experience in developing automation for big data testing, including data ingestion, data processing, and data migration, is highly desirable.

Familiarity with Playwright or other browser application testing frameworks is a significant advantage.

Proficiency in object-oriented programming and principles is required.

Extensive knowledge of AWS services is essential.

Strong expertise in REST API testing and SQL is required.

A solid understanding of testing and development life cycle methodologies is necessary.

Knowledge of the financial industry and trading systems is a plus

Gather, analyze, and document business requirements from stakeholders, ensuring clarity and completeness.

Translate business needs into detailed technical requirements for the development team.

Collaborate with cross-functional teams, including product managers, developers, and designers, to ensure successful project execution.

Monitor and evaluate project progress, ensuring alignment with business objectives and timelines.

Conduct in-depth data analysis to identify trends, derive actionable insights, and provide strategic recommendations.

Prepare comprehensive reports, presentations, and documentation for management and stakeholders.

Identify potential risks and propose mitigation strategies to ensure project success.

We are seeking an experienced Senior Shopify Developer to join our dynamic team. The ideal candidate will have a strong background in Shopify development, with a focus on creating custom solutions and apps to enhance e-commerce experiences. As a Senior Shopify Developer, you will be responsible for leading projects, collaborating with cross-functional teams, and driving innovation in our e-commerce platform.

Key Responsibilities:

• Design, develop, and maintain Shopify-based websites, ensuring high performance, responsiveness, and scalability.
• Lead the development of custom Shopify themes, apps, and integrations to meet business requirements.
• Collaborate with designers and stakeholders to translate business goals into technical solutions.
• Optimize website performance and user experience through continuous testing and refinement.
• Stay updated on the latest Shopify trends, tools, and best practices to incorporate into projects.
• Provide technical guidance and mentorship to junior developers, fostering their growth and development.
• Troubleshoot and resolve issues related to Shopify configuration, functionality, and third-party integrations.

Requirements:

• Minimum of 3 years of experience in Shopify development, with a strong portfolio showcasing custom Shopify themes and apps.
• Expertise in Shopify Liquid programming language and Shopify APIs.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and React.js.
• Experience with version control systems such as Git.
• Strong understanding of e-commerce best practices and principles.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.
• Strong communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

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Please Find the Job Details below.


Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelors or Master's degree in Business, Marketing or a related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

We are looking for a Talent Acquisition Executive for Merito. Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team, consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

Job Profile:
Client onboarding and engagement.
Analyzing requirements and creating job descriptions.
Ensuring quality recruitment and selection within agreed TAT.
Individually contributing toward closing key executive search requirements

Requirements
1-3 years of agency recruitment experience for Tech / Non-Tech / leadership roles.
Minimum 1 year experience with executive search
Hands-on experience with optimally utilizing ATS and other recruitment software.

Benefits

Fixed Pay + Variables

ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

• Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
• Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
• Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
• As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
• Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
• Toppr’s journey, mission, values, future outlook, and footprint across India.
• Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
• Carry out at least 3 counseling sessions/day with students and their parents at their homes.
• Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
• Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
• Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
• MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
• Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
• Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

HOW YOU’LL RAMP

In First Week…

By Day 30…

By Day 90…

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

ABOUT TOPPR

Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements

• Laptop
• Two wheeler
• Android device

Benefits

• Unlimited Incentived & Other Allowances