- Position holder will be an individual contributor
- Build and manage productive, professional relationships with clients
- Ensure clients are using and deriving benefit from IndiaMART
- Ensure products/services in client’s e-catalog are accurately defined
- Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
- Systematic follow-up and time-bound closures
- Prompt resolution of complaints
- Daily 4-5 in person meetings (F2F) with clients onsite
About Indiamart Intermesh Limited
https://www.indiamart.com/">IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), https://www.indiamart.com/bigbrands/" target="_blank">Large Enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’.
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Generate leads
Qualify leads
Experienced
Make sales presentations
Negotiate deals
Close sales
Manage sales pipeline
Stay up-to-date with product knowledge
Collaborate with team members
- Responsible for the end to end student admission cycle.Handling of student enquiries effectively.
- Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.
- Following up with the candidate for joining the course/ programme and for the payment.
- Making follow up calls for due payments from the candidates.
- Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students.
- Achieving targets set by the Reporting Manager.
- Maintain a MIS of the students who have taken admissions or have done enquiries
- Enhances admissions department and institute reputation by accepting ownership for accomplishing new and different requests for admissions.
- Any other work allotted by the Reporting Manager.
Job Responsibilities & Duties:
- Seminars for Career Guidance.
- Student counseling for career guidance.
- Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
- Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
- Prepare reports and proposals, and respond to inquiries from students and external agencies.
- Tele calling to Potential Students for career guidance.
- Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
- Accepting and filtering student applications
- Processing student registration and payment
- Communicate with applicants about their application status, including acceptance/rejection
- Performs miscellaneous job-related duties as assigned.
- Content Development for E-Mails, Broachers & Websites
Minimum Job Requirements:
- Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required:
- Ability to develop and deliver presentations.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to gather data, compile information, and prepare reports.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of student admission and retention issues.
- Knowledge of the broad spectrum of available university academic units, curricula, and programs.
- Ability to develop, plan, and implement short- and long-term goals.
- Organizing and coordinating skills.
- Skill in the use of computerized systems and databases.
- Ability to design and write promotional material.
- Ability to evaluate student transcripts and/or records.
- Knowledge of Institute admissions policies, standards, and procedures.
- Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
- Develop and prospect sales opportunities as well as work on company-provided sales leads
- Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
- Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
- Maintain and expand the database of prospects within the assigned territory
- Interested Candidates skype me your CV @ sscool07
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Inviting for a site visit.
Provide information about product features, prices, etc., and present their benefits.
Record the customers' personal information accurately. As well as manage the Customer database on CRM
- Motivate team to promote/sell professional courses like Data Science, Block chain, PMP, AI/ML, Six Sigma, SCRUM etc
- Leaders who have catered in U.S, Canada, Malaysia, Singapore and UAE that too into education industry will be highly preferred
- Building highly optimized team through successful employee engagement and retention, addition to that, also taking care of the growth, development, and goal achievement
- Optimizing revenue of the organization by meeting weekly/monthly/quarterly targets
- Leader will be responsible to work on customer success for client retention and satisfaction.
- Setting of targets for the team to ensure they achieve team goals.
- Identification & resolution of day-to-day operational challenges
- Allocate work to team & coordinates resources to meet short-term/long term goals
- Use of effective tact and diplomacy to exchange information and handle sensitive issues within the team
- Conduct daily/weekly hurdles to monitor/motivate team
- Maintaining strong connection/relation with the team to ensure smooth operation
- Assign work to team members based on their skills, development needs and availability
- Training team member to ensure every recourse/team member is tuned to perform best tasks as per individual capability and skills.
- Handle escalation of the client to provide customer success
- Remains up-to-date on the current trends and issues in customer education, and is familiar with competency frameworks and curriculum development
- Creating sales pipeline & converting leads to meet and exceed targets
- Completing daily conversations goal through outbound calls on allocated leads
- Upselling & cross-selling relevant CL offerings
- Ensuring process compliance and timely reporting.
- Ensuring post-sales servicing as per the set standards
- Demonstrating a strong customer service orientation in all spheres of activities.
- Handling escalations and ensuring client satisfaction in issue resolution.
- You understand career choices after college.
- You love connecting with people online/ on- phone (face to face too at times)
- Your ability to learn is off the charts and you are hungry for more
- You don’t believe in settling, you find ways to improve
- You have done some selling in the past and want to learn how to get great in sales
- You want to win always and find motivation in temporary
- Having a Mobile phone and Internet connectivity is a must
- Access to a quiet place within the WFH premise is a must
- If located outside of Delhi NCT, the incumbent must organise for a desktop/ laptop