- Position holder will be an individual contributor
- Build and manage productive, professional relationships with clients
- Ensure clients are using and deriving benefit from IndiaMART
- Ensure products/services in client’s e-catalog are accurately defined
- Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
- Systematic follow-up and time-bound closures
- Prompt resolution of complaints
- Daily 4-5 in person meetings (F2F) with clients onsite
About Indiamart Intermesh Limited
https://www.indiamart.com/">IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), https://www.indiamart.com/bigbrands/" target="_blank">Large Enterprises as well as individuals. Founded in 1999, the company’s mission is ‘to make doing business easy’.
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LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.
Responsibilities:
- Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
- Develop a trusted advisory relationship with client stakeholders, executive sponsors and
- Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
- Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude
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- Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
- 4 - 7 years of experience in enterprise or business development in a technology company
- Flexibility and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
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- Expertise to work on executive presentations, advanced CRM and other sales & marketing-focused automation tools is a plus
- Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- A confident and dynamic working persona, which can bring fun to the team, and sense of humour, is a plus
- Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target-based sales
- 0 to 1 year of experience into Patient relationship & management
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Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
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Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
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Location: Bangalore
Work with development teams and product managers to ideate software solutions
Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Responsibilities:
Atelast 4+ years expereince in Angular and Nodejs
Understanding the nature of asynchronous programming and its quirks and workarounds
Strong proficiency with JavaScript
Strong proficiency on Node.js, React.js, JEST, and frameworks available for it
At least two years experience as a Node.js developer.
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks, Postgresql and Devops.
Knowledge of front-end technologies such as HTML5 and CSS3.
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
Great organizational and time management skills.
Availability to resolve urgent application issues outside of business hours.
Understanding accessibility and security compliance
Implementing automated testing platforms and unit tests
Proficient understanding of code versioning tools, such as Git
1. Should have worked with AWS, Dockers and Kubernetes.
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6. Proficient in one programming knowledge - python preferred.