Assistant Sales Manager

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

With over 20 million registered users, Our company is India's Largest Cashback & Coupons site backed by honourable Mr Ratan Tata & one of India's leading VC firms Kalaari, Ratan Tata, Korea Investment Partners andAffle (last raised 130 Crores INR Series C Funding in November 2022). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.

Our company is a one-stop destination for savings on all online shopping, enabling members to compare prices, earn Extra Cashback and get free coupons across 1000+ e-commerce sites like Flipkart, Amazon.in, Tata CliQ, Myntra, Nykaa Fashion etc. At our company, we offer a casual but fast-paced environment where creativity and effective teamwork are rewarded. Because of our relatively flat management structure, our employees are able to get close to the heart of our business and are empowered to make a real difference to what we do and how we do it.

Are you a QA Appium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?

Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc? Are you good at being hands-on Automation Tester and individual contributor?

Must have skills:

Minimum 5 years experience in testing.

The last 4 years should have been in Mobile App testing using Appium.This is the main requirement, that the candidate is doing automation testing for the Mobile Application (Android & iOS) using Appium.

Should have tested in various devices and experience in Saucelabs is a plus

Should have done API Automation Testing for Mobile apps

Good understanding of Java Programming language, Basics of Java and OOPS concepts

Good in Appium basics, architecture and other areas

Should have experience in mobile testing and setting up automation frameworks for this

Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks

Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage

Should have strong knowledge of continuous integration tools like Hudson and Jenkins 11 Strong understand of testing and automation best practices 12 Willingness to learn new technologies, approaches and test tools

Why Join Us :

Start-up EnvironmentWork with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

Cool PerksCome and get to join us for in-house events, team outings, dinner catch ups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS

∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql 

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 2 years relevant experience
Compensation: Based on Industry Standards
Interview Mode : Face to Face 

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring a better customer experience through the hands-on implementation of QA best practices.

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting, and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stakeholder management
• Ensuring traceability matrix processes between requirements, test design, and test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting the status of ongoing tasks/deliverables
• Challenging the status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java)  OR  
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 5+ years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools.
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

Responsibilities :

1. Set up marketing email automation.
2. Deploy emails and email templates and analyze results.
3. Set up marketing landing pages, product carts, and coupons.
4. Analyze revenue from marketing campaigns and produce reports, including updates on the progress towards goals for new subscribers and renewal marketing and recommendations for improvements.
5. Assist with maintaining, updating, and ensuring the accuracy of our marketing database and lists.
6. Maintain and manage lead gen efforts.
7. Collaborate with other team members and departments on marketing projects and opportunities.
8. Write and edit marketing copy, messages, and campaigns.
9. Set up print marketing materials.
10. All other responsibilities as assigned.

Requirements :

1. An associate degree or higher, preferably in marketing or a related field
2. Excellent written and verbal communication skills
3. Excellent ability to write and edit marketing copy
4. Experience with email marketing
5. Knowledge of basic HTML
6. Ability to work in a fast-paced environment

• 3 years Willing to take efforts to advance in the technology or learn new technologies.
• Solid understanding of OOPs concepts.
• Willing to take efforts to advance in the technology or learn new technologies.
• Good communication skills and a continuous learner.
• Experience working on waterfall or Agile (Agile model preferred)
• Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field