Performance Test Engineer

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About Supaboard - https://supaboard.cloud

Supaboard is data analytics and BI platform that is build for business teams. You can browse through all your data in a from one centralized place, ask questions to our role specific data analyst and build dashboards that are real time, dynamic and embeddable — all of this without writing a single line of code or data expertise.

Key Responsibilities:

• Develop and Execute Marketing Strategy: Own and shape the overall marketing strategy, including positioning, messaging, and channel selection, to drive brand awareness, lead generation, and customer acquisition.
• Content Creation & Strategy: Create compelling content for various marketing channels, including blog posts, social media, email campaigns, website copy, and more. Tailor content for different buyer personas and stages of the customer journey.
• Brand Building: Establish and maintain a consistent and authentic brand voice and image across all marketing touchpoints. Ensure that our messaging resonates with our target audience and stands out in a competitive market.
• Digital Marketing: Plan, execute, and optimize digital marketing campaigns across paid and organic channels (SEO, SEM, social media, email marketing, etc.). Analyze and report on performance metrics to optimize campaigns.
• Social Media Management: Build and manage our presence on social media platforms (LinkedIn, Instagram, Twitter, etc.). Engage with followers, create a content calendar, and ensure consistent posting and interaction.
• Lead Generation: Develop and manage lead-generation campaigns that drive qualified prospects into our sales funnel. Work closely with sales to ensure smooth handoff and follow-up of leads.
• Market Research & Competitor Analysis: Continuously monitor market trends, customer feedback, and competitor activity. Provide insights to help shape the product and marketing strategies.
• Event & Community Marketing: Help plan and execute webinars, events, and community-building activities to engage customers, partners, and influencers.
• Analytics & Reporting: Measure and report on key marketing metrics (ROI, conversion rates, traffic, engagement, etc.) to ensure marketing efforts are aligned with business goals.
• Collaboration & Growth: Work closely with the product, sales, and leadership teams to align marketing efforts with overall business objectives. As the sole marketer, you'll wear multiple hats and drive innovation in all areas of marketing.

Qualifications:

• Experience: 2-5 years of marketing experience, ideally with a strong digital marketing background. Experience in a startup or small company is highly desirable.
• Skills:
• Strong written and verbal communication skills.
• Proficient in marketing tools like Google Analytics, Mailchimp, HubSpot, Hootsuite, Canva, or equivalent.
• Experience with social media management and content creation.
• Hands-on experience with SEO/SEM, paid ads, and email marketing.
• Strong data analysis skills and ability to use insights to improve campaigns.
• Mindset:
• Proactive, self-motivated, and comfortable with ambiguity.
• Creative problem-solver who thrives in a fast-paced environment.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Bonus:
• Experience with branding, website design, or copywriting.
• Familiarity with growth marketing tactics like referral programs, viral loops, or influencer partnerships.
• Knowledge of the industry or product sector.

Why Join Us?

• Be part of a growing, innovative startup where you can make a real impact.
• Work in a collaborative and flexible environment where your ideas are valued.
• Opportunity for growth and leadership as we scale.
• Competitive salary and equity options.

Job Purpose

We work in the latest technology, and our foundations are data structures, algorithms, solid logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and ensuring their code is the most efficient.

You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.

You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.

Key Areas of Responsibility

Core development. Ready to participate in the designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.

Desired Candidate Profile

Essential Skills 

• Reliable, Accountable, and Trustworthy
• Ability to understand software requirements based on a wireframe/program specification
• Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
• Effective communication skills to ensure smooth coordination of tasks with the Team Leader.
• Knowledge of MongoDB, MySQL, and PL/SQL is a plus
• Familiarity with ML, TensorFlow, and Keras is a plus
• Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is a plus.
• Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable.
• Must Solve The Following

To consider you for the current opening, please make sure to understand the following question and solve it. A simple program in any programing language would do. If you cannot solve this, please do not apply.

Write a function foo(x) where foo(foo(x)) = -x (assume x to be an integer, and foo(x) has to be always real), any programming language would do. Before submitting the answers, please verify that the output of foo(foo(10)) should be -10 and foo(foo(-10)) should be 10.

Responsibilities:

• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect the quality.
• Supervise and guide inspectors, technicians, and other staff.
• Assure the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all legal standards are met.
• Communicate with external quality assurance officers during on-site inspections.

Requirements:

• Key requirements: Functional Testing, Automation, Base24 JIRA, API.

• Strong knowledge of JavaScript.
• Knowledge of and its frameworks.
• Knowledge of NodeJS deployment over servers like AWS, the digital ocean.
• Good understanding of relational databases. Having experience with MongoDB will be an advantage.
• Proficiency in handling server-side development, deployment, and debugging.
• Having worked in socket programming is an added advantage.
• Good understanding of code versioning tools, such as Git.