
Job Purpose and Impact
The Engineer Consultant, will join the Global Supply Chain team within the Digital Technology and Data function (also known as IT). As a Software Engineer you will provide best practice solutions to architect, design and develop new and existing digital solutions for the organization's digital portfolio. In this role, you will discover and deliver innovative solutions to complex and varied problems to enable the company's digital future. You will bring clarity to ambiguous scenarios and apply specialized, in depth, and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern best practices and technologies to the shared engineering community.
Key Accountabilities
- Apply innovative and advanced software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications.
- Lead peer code review sessions to review code, coach peers and ensure code quality.
- Take the lead in the assigned agile team to adopt agile philosophies, facilitate agile ceremonies and identify continuous improvement opportunities.
- Establish and incorporate the company's engineering and development best practices within the full software development lifecycle including coding standards, code reviews, source control management, building processes, testing and security principles, to deliver high quality code rapidly.
- Lead demonstration and continuous feedback sessions to improve development and help drive the long term vision.
- Build innovation in the engineering community by maintaining and sharing relevant technical approaches and modern skills.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Support critical supply chain applications on a rotational on-call basis as/if needed.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience.
- Minimum of four years of related work experience.
Preferred Qualifications
- Experience building Supply Chain applications and implementing Supply Chain software packages (SaaS/PaaS).
- Proven experience in automating pipelines for continuous integration, testing, delivery and security.
- Proven experience in architecting applications, databases, services or integrations.
- Experience with C3.ai and or/ o9 solutions.
- Proven ability to quickly learn new languages and platforms.

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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
- Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
- Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
- Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
- Implement and scale tech-touch engagement models for effective customer coverage.
- Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
- Monitor health metrics, churn signals, and client escalations; design proactive action plans.
- Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
- Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
- Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
- 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
- Minimum 2+ years of direct experience leading Team Leaders / Managers.
- Strong exposure to managing high-volume SMB customer bases.
- Excellent strategic thinking, problem-solving, and analytical skills.
- Tech-savvy mindset with experience implementing automation or tech-touch models.
- Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
- Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
- Career growth opportunities in a fast-growing SaaS company.
- A competitive salary and performance-based incentives.
- A dynamic, inclusive, and collaborative work environment.
- Significant opportunities for professional growth and career advancement.
- The chance to make a real impact on thousands of growing businesses in India.
- Comprehensive health and wellness benefits.
Experience: 3-8 years
Requirements:
- Hands-on knowledge of BDD Cucumber Framework
- Hands-on knowledge of Maven
- Appium hands-on
- Jenkins hands-on
- Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)
- Rest api automation using rest assured
- Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.
- Analyze results of tests and to be able to update existing test suits after API changes
- Basic Knowledge about CI/CD Concepts
- Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG
- Experience using at least one defect management tool – JIRA, HP ALM, ADO etc
Package : upto 10 LPA
Experience: 4-7 years
WFH option available
OPNING: 3
About Company
UK based company with IT-based work in Ahmedabad and seeks to empower IT professionals and
organizations through the latest technologies.We are aproduct aswell asservice-basedindustry.We have
pioneeredin handling projects from the UK related to the healthcare industry in the UK. We follow a
novel tech-led approach and expand our expertise all over the UK and the Middle East.
What are we looking for in a candidate ?
● 4to7yearsof experience alongwiththe same yearsofrelevant experience inRuby onRails.
● Experience supportingand codingwith RESTfulAPI.
● SQL familiarity shouldbe there.
● ExcellentinDATABASE design and queries with postgres.
● Comfort with modern web architecture.
● Technical design and implementation of new features.
● AWS infrastructure experience is a plus
● Knowledge of Squashing bugs.
● Knowledge ofImproving security.
● Experience with Ruby on Rails, along with other common librariessuch asRspec andResque.
● Experienceworkingwithbackgroundand Cron-jobs,sidekiq,resque.
● Project handling and management along with strong communication skills
What will a candidate be doing with us ?
● Design,buildandmaintain efficient,reusable, and reliable Ruby codes.
● Integration of data storage solutions (may include databases, key-value stores, blobstores).
● Integration of user-facing elements developed by front-end developers withserver-sidelogic.
● Identify bottlenecks and bugs, anddevise solutionsto these problems.
● Helpmaintain code quality, organization and automatization.
● Aknack for writing clean,readable Ruby code.



- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
- Guide team development efforts towards successful project delivery.
- Identify and encourage areas for growth and improvement within the team.
- Provide third-level support to business users.
- Research and evaluate a variety of software products.
- Analyze and resolve technical and application problems.
- Develop, refine, and tune integrations between applications.
- Design, develop, and unit test applications in accordance with established standards.
- Participate in peer-reviews of solution designs and related code.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software

- Monitoring patient’s condition and assessing their needs to provide the best possible care and advice
- Observing and interpreting patient’s symptoms and communicating them to physicians
- Collaborating with physicians and nurses to devise individualized care plans for patients
- Hands on Java experience with minimum 8 yrs. More experience is a plus but need to be hands on.
- Server side programming experience with technologies: Spring, Hibernate & Swing is a plus
- Good DB knowledge, hands on PL/SQL or T-SQL
- Experienced to work on Linux, git, IntelliJ, Eclipse
- Experience of designing and developing end-to-end solutions.




